Hotel - Novotel Queenstown Lakeside
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Novotel Queenstown Lakeside Hotel

4.0/5 3,747 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AJ HACKETT-BUNGY22 km / 13.67 mi

Congress centre

QUEENSTOWN EVENTS CENTRE8 km / 4.97 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Queenstown Lakeside Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AT MEETINGZ 60 m2 4 m 80 40 40 50 25
    • Screen
    • Flipchart
    • Meeting room
    • Lectern
    • Day light
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access
    • High speed transmission line
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 13,806 reviews

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,747 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
25/02/2020 TripAdvisor review
« Hotel at a great location. »

Hotel is in a great location in town, but the facilities are a little dated, and need a round of freshening. Our family had a lot of fun staying here. The town is right by the hotel and very lively throughout the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pushkar G Thanks for your feedback - good to hear you enjoyed your time with us. Regards Jim Moore General Manager

Achsah C. Couples - 20/02/2020 Confirmed reviews ALL
« Awesome stay »

It’s a wonderful hotel

Hermy Couples - 20/02/2020 Confirmed reviews ALL
« Great location. »

Awesome supportive service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herman, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Brian Couples - 20/02/2020 Confirmed reviews ALL
« Great rooms, great location, awesome place to visit! »

A great place to stay in Queenstown! Great rooms, great location, awesome place to visit!

Anonymous Families - 19/02/2020 Confirmed reviews ALL
« Expensive, very small rooms, old Interieur »

The only good thing, the proximity to the city center. Tedious check-in without paying special attention to the children traveling with you. Narrow room with two double beds, old shabby bathroom. Too expensive, better book at AirBnB!

Leigh A. Couples - 18/02/2020 Confirmed reviews ALL
« Great location »

Very pleasant experience. Staff attention to our needs extremely prompt and pleasant. Met with a lovely surprise on our special occasion- thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daryl, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I have updated your profile that you prefer to have a walk in shower for future visits. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Friends - 18/02/2020 Confirmed reviews ALL
« Excellent location »

Very nice except we were not told we could not sit at a table and eat food after purchasing quite a bit of beverages from you. You should inform the guests on arrival. An employee told us that after we were 1/2 way into our burgers... Staff was very pleasant and helpful. Get rid of shower curtains and put in something that won’t cling to the person in the shower

Greg Couples - 18/02/2020 Confirmed reviews ALL
« Location, location, location. »

Central location within walking distance to waterfront, restaurants and attractions. Staff professional and willing to help with requests. Garden area for afternoon drinks in the sun with water view ideal.

Graham Couples - 18/02/2020 Confirmed reviews ALL
« Hotel has a very good location with level access into town and lakeside. »

Reception staff were extremely helpful on our arrival to e sure we had a room with suitable shower facilities. The room was spacious with a small balcony and views of mountains and lake. The hotel has a flat easy walk to town centre and lakeside and has a very nice restaraunts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I would have to agree our location is superb, it’s great having Lake Wakatipu and the city right on our doorstep. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Shelley M. Couples - 18/02/2020 Confirmed reviews ALL

Totally satisfied. Great to be right in town and walking distance from most places. Service was friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shelley, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Ross B. Couples - 17/02/2020 Confirmed reviews ALL
« Great location »

All interaction with the hotel was excellent. Room comfortable, location great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Tracy Couples - 17/02/2020 Confirmed reviews ALL
« Best location in Queenstown »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Great to read that Flo made sure you were well looked after. I have added to your profile that you like 4th floor rooms for any future stays. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Pania T. Business - 17/02/2020 Confirmed reviews ALL
« Last minute booking »

As always, excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pania, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Winifred L. Couples - 17/02/2020 Confirmed reviews ALL
« Great location on the lake front »

Overall we enjoyed our stay at the Hotel especially being upgraded . However because we were staying one night we decided to sleep in the adequate sized bed by the window. We feel that all rooms with that layout should have have side tables on both sides of the bed rather than a chair on one side. We were sorry to see that the shower was over the bath as we feel they are difficult for elderly people to shower safely. As I have a problem with arthritic knee the lack of a covenient lift was a disadvantage going to the restaurant for dinner. All staff were very pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I have updated your profile to have a room with a walk in shower for any future stays. We are currently in the planning stages of a major refurbishment throughout the hotel, included in this is making the restaurant more accessible from the lobby. I have also passed over the feedback regarding the bed side tables to our management team, as this would make the room alot more comfortable and practical. Also great to read you were well looked after by Parker in the restaurant. Thank you again for your feedback and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Ching Couples - 17/02/2020 Confirmed reviews ALL
« Good stay »

Nice vice and good location. The bed very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ching Yi, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Couples - 17/02/2020 Confirmed reviews ALL
« Well located »

Nice hotel central to activities and right in the middle of town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David & Janet, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Peter K. Families - 17/02/2020 Confirmed reviews ALL
« Excellent »

100% of everything you had, service top class, great staff very helpful, F/B spot on, location great, very clean hotel. I will be back again next time I visit Queenstown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I will pass over your special thanks to the girls at the restaurant.Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Michelle Friends - 17/02/2020 Confirmed reviews ALL

Rooms are tired and noisy, most of our large group moved rooms more then once. .Bathrooms. Need to be updated , bathtubs stained . Breakfast Buffett average in the selection and staff forget omelette orders when busy . Coffee was charged extra for cappichino and was bitter

Mary Couples - 16/02/2020 Confirmed reviews ALL
« Perfect location »

We had a great experience in your hotel from the first minute we checked in to the last. They were all so friendly and helpful! The location was perfect. Queenstown is absolutely beautiful. I will never forget our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Lara Magnago Guest Relations

George Solo - 15/02/2020 Confirmed reviews ALL
« Excellent stay »

An enjoyable stay. Very good location and very comfortable facilities. Breakfast was very good. Front desk and housekeeping were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I will pass over your special thanks to Lara and Boom. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

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