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Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 16,945 reviews

ALLSAFE approved hotel

Novotel Queenstown Lakeside
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+ 12 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf Paying
  • Outdoor tennis court (nearby) Paying
  • Bicycles rental (nearby) Paying
  • Skiing Paying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Companies

  • AJ HACKETT-BUNGY 22.0 km / 13.67 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting room

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Lectern

  • Day light

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

ELEMENTS LOUNGE

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,945 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,852 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very Enjoyable Stay

Customer review rating 4.0/5

Anonymous Families - 27/07/2021 Confirmed reviews ALL

Comfortable and relaxed stay. Friendly staff good service and great location.

Dear Denise, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fantastic Room

Customer review rating 5.0/5

Sandra M. Couples - 27/07/2021 Confirmed reviews ALL

Staff, Room & Meals Amazing Cannot Wait to Book Again

Dear Sandra, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.5/5

Justine H. Families - 27/07/2021 Confirmed reviews ALL

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Dear Justine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent location

Customer review rating 4.0/5

Daphne Families - 27/07/2021 Confirmed reviews ALL

our second time to stay at Novotel Hotel Queenstown!! we love the location, amazing view. Great service and friendly staff!! They just need to replace the dryer because it doesn't work!! I will still recommend though!

Dear Daphne, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. I have passed over your comments regarding the dryer to our Housekeeping Manager for him to look into this further, Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

good location and good facilities

Customer review rating 5.0/5

A H. Couples - 27/07/2021 Confirmed reviews ALL

Very relaxing

Dear Alister, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Best Location in Queenstown

Customer review rating 4.5/5

Anonymous Families - 27/07/2021 Confirmed reviews ALL

I was very impressed by the personal touches in our room as we were celebrating an anniversary and we were provided with some yummy treats to celebrate. We also were given a room with a stunning view of the mountains and lake. The service from the staff were excellent and I am very grateful to all the staff from the guestservices to the bar staff and luggage assistant and not forgetting the breakfast staff who my little son adored. Thank you very much we are very lucky to have had such wonderful service.

Dear Prenisha, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and had a great time celebrating your anniversary! Also great to read that our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, lovely staff

Customer review rating 4.0/5

Amy G. Families - 26/07/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. Nice to be right by the lake and close to shops and restaurants.

Dear Amy, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. I have passed over your comments regarding the bathroom to our Housekeeping Manager for him to look into this further. Thank you again for sharing your feedback and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

great location

Customer review rating 4.0/5

Murray F. Families - 26/07/2021 Confirmed reviews ALL

i enjoyed the stay, great breakfast's, friendly staff, great ambience, but the guest rooms could do with a tidy up, mainly the bathrooms. they are small, no extractor fans, and the shower over the bath is terrible. floods the floor. throw out the bath and have a normal shower that has closed doors and no spillage.

Dear Murray, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay with us and our friendly team made sure that you were well looked after. We do have rooms in the Hotel that are shower only-no bath, for any future stays please feel free to request one of these rooms. Thank you again for sharing your feedback and we look forward to welcoming you back sometime in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, very convenient

Customer review rating 4.5/5

Steven H. Families - 26/07/2021 Confirmed reviews ALL

Stayed with two small children for a skiing holiday. Fantastic location meant everything was walkable. The valet parking and boot storage was very convenient, and the buffet breakfast exceeded our expectations.

Dear Steven, We very much appreciate your comments regarding your stay at the Novotel Lakeside., I am delighted to read that you had a wonderful family holiday with us. We look forward to welcoming you back sometime in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Not overly impressed with our stay this time

Customer review rating 3.0/5

Kath S. Families - 26/07/2021 Confirmed reviews ALL

Disappointed with our check-in, we had booked a triple room almost a year ago and when we arrived at 5pm the room had one bed. We then had to be shunted out while it was sorted. Housekeeping was not great, our tea and coffee was not restocked and our cups were left by the bed from the morning. Collecting a parking ticket was a drama, why can the concierge not give these out? often we had to wait in line for 10-15 mins while someone was checking in just to get a parking ticket that took 2 mins.

Great Stay

Customer review rating 4.5/5

Jayne Solo - 26/07/2021 Confirmed reviews ALL

First time staying here. Staff were fantastic, right from reservations assisting with alterations to my reservation, to everyone I came across. Happy with room.

Dear Jayne, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Best location for easy walking access

Customer review rating 3.0/5

John M. Families - 26/07/2021 Confirmed reviews ALL

Room was average Long term Accor member benefits negligible

Great location

Customer review rating 4.5/5

Alfred Families - 25/07/2021 Confirmed reviews ALL

The staff was very friendly and made our stay a real pleasure. Being in Queenstown central was excellent as everything was just a short walk away.

Dear Alfred, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Best location

Customer review rating 4.0/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

It’s very near to everything. Good location. Reasonable price.

Dear Julie Ann, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located in he heart of Queenstown

Customer review rating 4.5/5

Steve K. Families - 25/07/2021 Confirmed reviews ALL

This well located hotel had a high level of customer service and was perfect for our stay in Queenstown. The hotel is showing signs of age but the service and location ensured our stay was perfect. The concierge desk was exceptionally good in looking after our snowboarding gear.

Dear Steven, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

great spot in town, very clean and comfortable beds. Friendly, professional staff

Customer review rating 4.5/5

Justine Families - 25/07/2021 Confirmed reviews ALL

Loved it - first time here. Would definitely come back

Dear Justine, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our amazing team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

GOLD service

Customer review rating 5.0/5

Alex C. Families - 25/07/2021 Confirmed reviews ALL

Helpful front desk made it all !

Dear Alex, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Novotel Queenstown Lakeside

TripAdvisor rating 5.0/5

joycestilwell 20/04/2021 TripAdvisor review

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

TripAdvisor rating 5.0/5

Foodappreciator123 18/04/2021 TripAdvisor review

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

TripAdvisor rating 5.0/5

HansE413 21/03/2021 TripAdvisor review

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

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