Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 17,766 reviews

ALLSAFE approved hotel

Information message

Novotel Queenstown Lakeside
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+ 23 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER:  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS:-45.033729, 168.661759

Companies

  • AJ HACKETT-BUNGY 22.0 km / 13.67 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting room

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Lectern

  • Day light

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,766 reviews

TripAdvisor Rating 4.0/5

3,873 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.5/5

Andy H. Families - 24/01/2022 Confirmed reviews ALL

Had a lovely stay in town for a wedding.

Dear Andrew, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good stay and great locations

Customer review rating 4.5/5

Yvette U. Families - 24/01/2022 Confirmed reviews ALL

I decided to take our daughter away for the week before she started Uni and had book another hotel, however, after checking pricing / ratings and location I changed to the Novotel and saved myself $350, I could have saved more, however I decided to upgrade to a top floor room. Of the chain type hotels the Novotel Lakeside is in the best location so you really don't need a car and you are in the city so restaurants and shops are literally at your doorstep. One particular shout out I want to give is to the House Keeping stafe, they were amazing, accommodating and really made us feel special, they even leave little notes each day. We didn't eat at the restaurant but we did have a drink and use the laundry and had exceptional service from all staff. My only couple of small little niggles are, I think the shower over the bath concept it pretty out dated and the bathroom didn't have much storage for our make-up bags etc. Also some basic cutlery items in the rooms for when you just want takeaways would be helpful. Other than that a great stay, comfortable beds and all round good hotel.

Dear Yvette, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and enjoyed our prime location. We are very lucky with our location meaning almost everything is walking distance. Also great to read that our friendly team made sure that you were well looked after, especially our amazing Housekeeping team. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Location was perfect

Customer review rating 5.0/5

S. Families - 23/01/2022 Confirmed reviews ALL

All good, but expensive

Dear S., Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

That extra mile on service

Customer review rating 4.5/5

Anonymous Families - 23/01/2022 Confirmed reviews ALL

Hotels are just hotels, however we like staying at this Novotel in Queenstown due to its location to the city. This stay was my sons birthday and room service bought him balloons and a sweet treat platter.

Dear Natalee, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Central Location

Customer review rating 4.5/5

Chris P. Business - 23/01/2022 Confirmed reviews ALL

Good quality accommodation and well situated to enjoy all the facilities of central Queenstown

Dear Christopher, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 23/01/2022 Confirmed reviews ALL

Great location. Car parking a minor issue having to use Wilson's parking at $20 per day.

Dear Richard, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 5.0/5

Phindile H. Solo - 23/01/2022 Confirmed reviews ALL

My experience was amazing , still on cloud 9 and it’s been a continuous great experience all the time I visited

Dear Phindile, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 4.5/5

Anonymous Families - 22/01/2022 Confirmed reviews ALL

A slightly frustrating start with the room not ready but this was rectified quickly and well communicated.

Dear Nadine, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and found our central location handy. I am sorry to read that your room was not ready when you arrived but good to know the team quickly rectified this for you. We hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Handy location

Customer review rating 3.5/5

Barry Couples - 22/01/2022 Confirmed reviews ALL

All good, apart from the fact, when waking up on the first day, there was no towels in our bathroom, so had to wait 15 minutes before they weredelivered so we could take a shower. Then upon checking out an account from the bar was charged to our room. We never charged up anything.

Dear Barry, Thank you for taking the time to share your feedback. Its great to read that you found our prime location handy. I am sorry to read that you had no towels in your room and understand how this would of been frustrating when wanting to go for a shower. I have passed this over to our Housekeeping Manager for her to look into this further. Thank you again for sharing your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, nice and quiet.

Customer review rating 4.0/5

Marty Families - 22/01/2022 Confirmed reviews ALL

Very friendly staff, happy to get joined rooms without any issues and right in the heart of Queenstown.

Dear Marty, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great base within the heart town

Customer review rating 4.0/5

Mark C. Couples - 22/01/2022 Confirmed reviews ALL

Service is consistently warm and welcoming. The room is very clean and perfectly serviced each day. It provided the perfect spot to rest and recover before heading out on another day adventure

Dear Mark, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 5.0/5

Lyn P. Friends - 22/01/2022 Confirmed reviews ALL

Bathroom floor could have been a bit cleaner otherwise Great service at the service desk - your staff there should be commended. Friendly staff in the bar area and breakfast bar.

Dear Lyn, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our amazing team made sure you were well looked after. We pride ourselves with our high standard of cleanliness, so it was disappointing to read your comments and do apologise for this. I have passed this over to our Housekeeping Manager for her to look into this further. Thank you again for sharing your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Everytbing is good

Customer review rating 4.5/5

June L. Couples - 22/01/2022 Confirmed reviews ALL

Well located easy to go anywhere, room is cosy, clean, beds are very good i slept well, staff friendly good manner. Keep up the good work well done Novotel

Dear June, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Very comfortable beds and room and love the views thanks.

Customer review rating 5.0/5

Anonymous Families - 21/01/2022 Confirmed reviews ALL

We enjoyed every moment while staying there. Great staff and everyone very kind and helpful and happy. Thanks

Dear Kevin, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and the beautiful Queenstown views. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

great location

Customer review rating 4.5/5

Anonymous Friends - 21/01/2022 Confirmed reviews ALL

loved the room looked out over Queenstown lovely clean room

Dear Dianne, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed the Queenstown views. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Family Christmas shopping

TripAdvisor rating 4.0/5

elissaeastw00d 30/12/2021 TripAdvisor review

The kids had fun, the rooms were cleaned promptly and it was affordable and the staff were great, The Novotel is in a fantastic location we look forward to coming back for Luma festival next year Thank you

Wonderful family friendly hotel

TripAdvisor rating 5.0/5

441shannon 15/12/2021 TripAdvisor review

We stay here whenever we come to Queenstown (once or twice a year) and would never go elsewhere. To find somewhere so friendly and welcoming to our "big" family (4 children) is just lovely. From check-in, to our welcome plate of treats in our room, to the amazing breakfast staff who showed our daughter the fun of the fresh juice machine, and made sure we had everything we needed. everything was top notch. All the staff were so welcoming and friendly. We will be back. Thankyou

Dear 441shannon, Thanks for your feedback about your stay and for staying with us. The team enjoys getting feedback and it is always nice to know that our efforts are appreciated. We hope to be able to see you again soon. Regards Jim Moore General Manager

Fantastic stay

TripAdvisor rating 5.0/5

markvendt56 Business - 28/11/2021 TripAdvisor review

New had a fantastic time at the Novotel Queenstown Lakeside. All the staff including the cleaners were very friendly and helpful. They made our stay a wonderful experience. Their level of personal interest was really noticeable

Hi Mark, Thank you for your review, wonderful to hear you had a great stay, will share your comments with the team and hopefully we will see you again soon. Thanks Jennifer Sales and Marketing Manager

Fabulous location

TripAdvisor rating 5.0/5

chrisfG2178PA 13/11/2021 TripAdvisor review

Easy access to city centre, but a nice quiet location. Great to be on water front. Service was fantastic from checkin to departure. Rooms tidy and great to have windows and minibalcony. Covind management is great.

Dear chrisfG2178PA Thanks for staying with us. We will pass on your positive comments to the team who always enjoy hearing from our guests. We hope to see you again soon. Thanks Jim Moore General Manager

Novotel Queenstown

TripAdvisor rating 4.0/5

raemcdonald 27/10/2021 TripAdvisor review

Great location. Very friendly and helpful staff. Restaurant meals were very good. Quiet room and nice view. We were given an unsatisfactory room on arrival (it got no sun during the day, needed a light on, small bathroom) and were immediately accommodated in a more pleasant environment without extra cost. Accor members.

Dear Raemcdonald Thanks for your comments and for staying with us. It is good to hear that you were able to move rooms having let us know that the one that was allocated was not what you wanted. We do have guests that prefer these rooms as they can be quieter and many of them overlook the small stream at the back of the hotel looking out to the Queenstown Gardens. We hope that you will come back to see us some time soon. regards Jim Moore General Manager

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