Information message

Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 17,257 reviews

ALLSAFE approved hotel

Novotel Queenstown Lakeside
See on a map
+ 23 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Companies

  • AJ HACKETT-BUNGY 22.0 km / 13.67 mi

Hotel services

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 273 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 18 connecting rooms
    • 273 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Portuguese
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Japanese
    • German
  • Laundry / Valet Services
    • Laundromat
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • QUEENSTOWN AIRPORT Additional charge
    • ZQN Additional charge
  • Valet Parking Additional charge
    • On site
    • 30 parking spaces
    • Private
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Valet parking
  • Wilsons Parking Additional charge
    • Near the property
    • 30 parking spaces
    • Public
    • Parking opened 24/7
  • Parking: Subject to availability Additional charge
    • On site
    • Private
Well-being
  • In Balance Gym
    • On site
  • Spa Pool
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Board games available
    • Video game area
    • Play area

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting room

From 1 to 80 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Lectern

  • Day light

  • Slide projector

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

17,257 reviews

TripAdvisor Rating 4.0/5

3,859 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fab location, friendly staff and would stay again

Customer review rating 5.0/5

Maureen Families - 11/10/2021 Confirmed reviews ALL

The team at this hotel work hard to ensure safety of guests and staff are priority but also made easy to follow instructions and lead by example. My family enjoyed its location and space in the room

Dear Maureen, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and enjoyed our prime location. Thank you for taking the time to share your feedback, and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great service

Customer review rating 5.0/5

Nikki H. Couples - 11/10/2021 Confirmed reviews ALL

Helpful staff, well located.

Dear Nikki, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Stay

Customer review rating 4.5/5

Steve Families - 09/10/2021 Confirmed reviews ALL

Staff very friendly and helpful, great location.

Dear Steve, Thank you for taking the time to share your feedback. I am delighted to read that you had another great stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

well located

Customer review rating 4.5/5

Neil J. Couples - 09/10/2021 Confirmed reviews ALL

great time, friendly, enjoyed the tui in the kowhai

Dear Neal, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great stay

Customer review rating 4.0/5

Phil H. Solo - 09/10/2021 Confirmed reviews ALL

Relaxing break

Dear Philip, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good area but road work outside appartments

Customer review rating 3.0/5

Peter Business - 09/10/2021 Confirmed reviews ALL

Nice apartment, well set out but very dated

Kia ora, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I appreciate you taking the time to fill in the post-stay survey. I do hope that your stay was not impacted too much by the council works in progress on the lakefront, this was supposed to be finished earlier in the year but was impacted by lockdown. I also appreciate your feedback around the apartment - we are in talks with owners currently around works to enhance the look and feel of the rooms. This is something that we are hoping to get across the line in the coming months and we are excited for, and I hope that we can share these enhancements with you on your next stay. It is my hope that you will give us the opportunity to better accommodate you on your next trip to Queenstown - please do not hesitate to reach out directly when planning your next visit. Kind regards, Kirralee Hanlon Assistant Manager

Excellent Stay

Customer review rating 5.0/5

Kingy Friends - 09/10/2021 Confirmed reviews ALL

A group of 4 couples stayed for 4 nights as a short trip away. We thoroughly enjoyed the stay. Our rooms were good, well appointed and clean all with Lakeviews. The staff were all excellent and couldn’t do enough to help, the service was exceptional all round from the front desk to housekeeping to bar to the restaurant. We booked excursions via the Hotel which we found easy and worked out good value. We had some good recommendations from the Staff round what we may like to see and do. We had breakfast each morning in the Hotel which was good but with the Covid levels they had to do table service and change a few things round to be able to serve, but it was done well. We had drinks in the bar each evening before venturing out. The bar staff were great. JP who was on most nights was excellent. When we are back in Queenstown we will definitely stay back there as the location is second to none, right at the door of the action but far enough away to be quiet. Everything is in a short stroll away.

Dear Brian & Patsy, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and JP made sure that you were well looked after at the bar. Its also great to read that you took advantage of our Hotel tour desk and enjoyed the Queenstown activities. Thank you for taking the time to share your feedback- your lovely review has been shared throughout our teams. We look forward to welcoming you back to the Novotel Lakeside next time your in Queenstown. Warm Regards, Ashleigh Judd Guest Relations Manager

Ideal location

Customer review rating 3.5/5

W. Families - 08/10/2021 Confirmed reviews ALL

We had a family room for two nights. Small rooms/beds but location is epic right on the lake beachfront. Great spot with kids as pretty quiet and close to playground and gardens. Level 2 stay meant breakfast was not great with long waits (not ideal with little ones) and cold food when it arrived. The staff are lovely and helpful though. Roadworks outside were a bit of a shame but level 2 queenstown is one big roadwork project!

Dear Dorothy, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and enjoyed our prime location. It is disappointing to read about your breakfast experience and I have passed over your comments to our Food and Beverage Manager. But it is great to know all our friendly team made sure you were well looked after during your stay. Regrettably during the level 4 lockdown the council roads works got delayed and now playing catch up throughout Queenstown, we hope for these to be finished in the next couple of weeks. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Wonderful Stay pre Covid Compassionate Care Post Covid

Customer review rating 5.0/5

Beverley M. Couples - 08/10/2021 Confirmed reviews ALL

I have been a member of the Accor group for probably 30 years. My early stays were mostly in Brisbane and elsewhere in Australia. With my late husband we stayed at Queenstown Lakeside and enjoyed it so much we had a second trip booked and paid for when Covid restrictions prevented our return stay. In the meantime my husband has passed away, and the Hotel were more than generous, compassionate and caring in dealing with the prepayment of our accommodation. The personal service and delicate and efficient ,handling of this in my time of grief , is more than I could have expected. It is just a reflection of the ethics, quality and professionalism of this group, and its employees.

Dear Beverley, Thank you for taking the time to share your feedback. I am delighted to read that Lara took great care of you when cancelling your reservation with us. I am sorry that you were not able to come back to New Zealand and the Novotel Lakeside this year, but its great to know that you had a wonderful stay with us a couple of years back with your late Husband. I am sure these are some memories that you will cherish. I have shared your lovely review with Lara and do thank you for taking the time to write this. Any plans to come back to New Zealand please reach out as we would love to make sure that you are well looked after. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.5/5

Shirley B. Friends - 08/10/2021 Confirmed reviews ALL

Lovely stay, great view from room, easy walk to waterfront and shops. The only thing I would have liked was a walk in shower. A bit harder for us oldies to hop over bath.

Dear Shirley, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We do have rooms that are shower only- no bath, but regrettably these rooms are not on our lakeside side of the Hotel. Any future stays please reach out to me directly and I would be more than happy to help find a room for you. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, friendly staff.

Customer review rating 5.0/5

L M. Families - 08/10/2021 Confirmed reviews ALL

Once again we chose to stay with Novatel Lakeside because the location is close to most activities, restaurants and shopping. The service is always friendly, the rooms are always clean and on-site amenities are fantastic.

Dear Leigh, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.5/5

Sarndra N. Families - 07/10/2021 Confirmed reviews ALL

Breakfasts were very good and wait staff very attentive

Dear Sarndra, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our breakfast. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 3.5/5

Anonymous Couples - 07/10/2021 Confirmed reviews ALL

A bit noisy from 4th floor when staying on 3rd floor, breakfast was great though.

Dear Derek, Thank you for taking the time to share your feedback. Great to read that you enjoyed our prime location and breakfast! I am sorry that you found the room above you noisy, any future stays please feel free to request a top floor room. Thank you again for sharing your feedback and we hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

As always wouldn't stay anywhere else

Customer review rating 5.0/5

Lindsay D. Couples - 06/10/2021 Confirmed reviews ALL

Staff are all great and helpful room well appointed and attended all in all a great place to stay

Dear Lindsay, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

great location. But small , quite dated rooms

Customer review rating 3.0/5

Jenni H. Couples - 06/10/2021 Confirmed reviews ALL

Service was exceptional.

Kia ora Jenni, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I appreciate you taking the time to fill in the post-stay survey. I appreciate your feedback about the service from our staff and will pass it on - we're always delighted to hear they've made a positive impact on our guest's stay! Thank you for your comments regarding the room - I do apologise that this did not meet your expectations. We are in talks with owners currently around works to enhance the look and feel of the rooms, as well as aesthetics of the public spaces and food and beverage outlets. This is something that we are hoping to get across the line in the coming months and we are excited for. Thank you again, and please do not hesitate to reach out when planning your next visit so that we can better accommodate you. Kind regards, Kirralee Hanlon Assistant Manager

Good central location

Customer review rating 3.5/5

Mabel Friends - 06/10/2021 Confirmed reviews ALL

Pleasant staff working during difficult times.

Dear Mabel, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great Location

Customer review rating 4.5/5

Craig Friends - 06/10/2021 Confirmed reviews ALL

Aside from the great location the staff were friendly and helpful and the hotel was very nice, we really enjoyed our stay

Dear Craig, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly staff made sure you were well looked after. I am sorry to read that your laptop would not connect to our internet, for any future stays this is something we can most definitely look into. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Care, courtesy and great service

TripAdvisor rating 5.0/5

2rhonal 23/08/2021 TripAdvisor review

Staying at the Novotel Queenstown is always a pleasure. We were there when lockdown started and we were so well looked after. The staff showed great care, courtesy and consideration for our wellbeing. The room was warm and comfortable, meals were delivered promptly and efficiently with safety in mind. Thank you so much. The staff were amazing.

Dear 2rhonal Thanks for staying and for allowing us to look after you through these challenging times. We hope that you will come back to see us again soon. Regards Jim Moore General Manager

A wonderful mid- winter break

TripAdvisor rating 5.0/5

RemusDunedin 21/08/2021 TripAdvisor review

Great central location, ideal for walks to lake and shopping. Wonderful, friendly service with very helpful staff. Food was uniformly excellent with good selection of food options at breakfast and dinner.

Dear RemusDunedin It is always a pleasure to receive positive comments following the successful stay from one of our guests - the team are always encouraged by these comments so thanks for taking the time to do so. We hope to see you again soon regards Jim Moore General Manager

Time Out in Queenstown

TripAdvisor rating 4.0/5

389KevinW 02/08/2021 TripAdvisor review

We needed a break and we wanted to contribute to the NZ travel and hospitality industry. Covid 19 has brought tough times to this sector and we wanted to take a break and do our bit to help. We chose Queenstown because of a direct Air New Zealand flight from Auckland and to be able to stay in an Accor Novotel hotel.

Dear Kevin W We certainly appreciate the support that we get from our NZ based guests and as you say we certainly need it. While there have been some bright times business is difficult with the borders shut and business levels fluctuating. The team has been working hard at managing through these tough times and has enjoyed having the many New Zealanders coming through from all over the Country - pre covid they would have made up approx 25% of our business but we have always enjoyed their support. Thanks for making the effort - we hope you enjoyed your time and will come down again some time soon. Regards Jim Moore General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby