Pullman London St Pancras Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 21,265 reviews

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Pullman London St Pancras
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+ 18 Services

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ london
united kingdom

Tel: +442076669000

Fax: (+44)20/76669025

Check-in from 15h00

Check out up to 12h00

  • BUS:  10,30,73,205,390 British Library

  • CIRCLE LINE:  CIRCLE LINE KING'S CROSS

  • HAMMERSMITH LINE:  HAMMERSMITH LINE KING'S CROSS

  • METROPOLITAN LINE:  METROPOLITAN LIN KING'S CROSS

  • NORTHERN LINE:  NORTHERN LINE KING'S CROSS

  • NORTHERN LINES:  NORTHERN LINE EUSTON

  • PICCADILLY LINE:  PICCADILLY LINE KING'S CROSS

  • VICTORIA-/NORTHERN LINE:  VICTORIA LINE EUSTON

  • VICTORIA-/NORTHERN LINES:  VICTORIA LINE KING'S CROSS

  • By plane

    GATWICK At 56km / 34.8 miles

  • By plane

    HEATHROW At 26km / 16.16 miles

  • By plane

    LONDON CITY AIRPORT At 12km / 7.46 miles

  • By plane

    LUTON At 55km / 34.18 miles

  • By plane

    STANSTED At 56km / 34.8 miles

  • By car

    A40 At 1km / 0.62 miles

  • By train

    EUSTON At 0.5km / 0.31 miles

  • By train

    KING S CROSS At 0.2km / 0.12 miles

  • By train

    VICTORIA At 5.6km / 3.48 miles

GPS:51.52851, -0.127689

Congress centre

  • BARBICAN 3.0 km / 1.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GA KingsX

GA KingsX combines both glamour culture and the contemporary modern era mixed with London's vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Your meetings and events

Planning a product launch, board meeting or team day? Still undecided? No problem - the hotel has 17 contemporary meeting spaces that can be configured for any type of function.For larger events, our Shaw Theatre is London's largest tiered auditoriumattached to a hotel, with 446 seats equipped with folding writing tablets.All 12 meeting rooms are equipped with SMARTboard and high-speed Internet access, and free WiFi is available throughout the hotel. For a different meeting experience, the'Business Playground' room has been specially designed for small, exclusive meetings for up to 12 people. The 'Business Playground' room is a far cry from very formal conventional meeting rooms and disrupts the codes of business with style.

Room descriptions and layouts

18 

meeting rooms

From 1 to 446 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Soundproof areasfor greater confort

  • An extensive array of audio,video and projection equipment

  • Podium

  • WIFI access

  • Airconditioned meeting room

  • Syndicate rooms

  • Video equipment

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

Our guest reviews for
Pullman London St Pancras

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

21,265 reviews

TripAdvisor Rating 4.5/5

5,743 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay

Customer review rating 5.0/5

Ronen W. Business - 17/01/2022 Confirmed reviews ALL

The best hotel in London

Dear Ronen, We're absolutely thrilled that you had a good time with us. Thank you for taking the time to let us know and we do look forward to seeing you again soon! All the best, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Another great stay......

Customer review rating 4.5/5

Pam Business - 16/01/2022 Confirmed reviews ALL

I have only recently discovered the Pullman St Pancras but already it's a preferred option when I visit London. The GA KingsX bar is simply amazing, great ambiance, good music, fabulous bar staff and high quality food - what more can you ask for? A deluxe room was selected for my previous stay as I required the additional space to work through the day. Although the room was more spacious than the classic I did not have a separate area with a couch as advertised therefore I had to work elsewhere which isn't always appropriate with the many calls I attend through the day.

Very decent stay

Customer review rating 3.5/5

Tom W. Business - 15/01/2022 Confirmed reviews ALL

The stay was a good one and I will likely return again when back in London for business. The bed was comfy, the hotel clean and the atmosphere in the bar was very good thanks to the live DJ. However I did find a few issues that have resulted in marking down somewhat. I booked a package including dinner and breakfast however this was not on the system when checking in. I arrived late on my first night and the last thing I really wanted to do was stand around for the best part of 30 mins waiting for this to be clarified. Given the standard of the hotel, I found it very unprofessional that the carpet cleaners had the main bar seating area closed during the late evening (10pm approx). Not only was this noisy but it also gave off a strong smell. I wouldn't expect this at a weather spoons, let alone somewhere like this.

Customer review rating 4.0/5

Anonymous Couples - 12/01/2022 Confirmed reviews ALL

Excellent customer service

Good stay, but not quite the luxury experience I would expect for a suite at that price

Customer review rating 4.0/5

Jonathan S. Couples - 09/01/2022 Confirmed reviews ALL

The interior is lovely,l downstairs. The deluxe suite was big and we'll enough equipped. However I would expect a bit more for the RRP price. No biscuits or chocolate I'm the room, no welcome gift either. The luggage wasn't brought up for us either. I do believe to charge that kind of premium you need to really pull out all the stops. Breakfast was fantastic, good coffee. Great options, maybe. ABIT more gluten free awareness would be beneficial. The lady serving was fantastic though. Overall great stay at a great hotel. Very happy but definitely some room for improvement.

Good experience

Customer review rating 4.0/5

Anonymous Solo - 08/01/2022 Confirmed reviews ALL

Very smooth trip, well located by two major stations, friendly staff and clean

Dear Ashleigh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Good stay

Customer review rating 4.0/5

Lucio N. Families - 07/01/2022 Confirmed reviews ALL

We were granted an upgrade for the room as I have a gold status on Accor and it was excellent indeed. Bar and breakfast staff and food was great. The only bad surprise we got was in the end when we were informed that the hotel does not accept cash for check-out. This should be told to guest during check-in as i have never been to an Accor hotel where cash is not accepted. I was not willing to use my credit card because of high taxes but had no choice.

Good location and nice hotel

Customer review rating 4.5/5

Kieran Families - 06/01/2022 Confirmed reviews ALL

Travelled with my wife and son for a 3 day trip to London. Very handy location for Kings Cross Station and the underground for getting around London. Was allowed to check in earlier which was nice with children. Really liked the breakfast (coffee was lovely). The bar and restaurant area was very nicely decorated. We all enjoyed the DJ music and chilling in the bar area in the evening after a busy day sightseeing. Would come back.

Good location and a very good stay.

Customer review rating 4.5/5

Anonymous Solo - 05/01/2022 Confirmed reviews ALL

The service was good to being checked in by the reception staff who informed me my room was ready, as requested. The room had a great view and was very comfortable. However, the cleaning staff knocked on my door early in the morning when I had a late check out, but they apologised.

Dear Kiran, Thank you for taking the time to share your thoughts about your latest stay! We are glad that you had a good experience with us and hope to see you again very soon. All the best, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Great Location -Great Hotel

Customer review rating 4.5/5

Mrs C. H. Families - 04/01/2022 Confirmed reviews ALL

We have stayed here before and would stay again, we cannot fault this hotel. Location is is great, short walk from Euston. Rooms are clean and the staff are friendly and helpful.

Dear H., Thank you for taking the time to share your thoughts about your latest stay with us. It is always a pleasure to read that our guests have had a memorable experience with us! Thank you again for sharing your experience, and we look forward to welcoming you back home soon. All the best, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

unclean

Customer review rating 2.0/5

Sameer A. Solo - 04/01/2022 Confirmed reviews ALL

The location is good but i had problem with the room service for clean the room

Dear Sameer., Thank you for taking the time to tell us about your experience at Pullman London St Pancras. I am really sorry to read you experienced a problem with our Housekeeping service. Please feel free to email me on al… and I will be more than happy to investigate further into this matter. I look forward to hearing back from you. Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Far better than expected.

Customer review rating 3.5/5

Sm Business - 03/01/2022 Confirmed reviews ALL

Spacious room, clean areas, clean room, rich breakfast, polite staff, nice decorations and refurbishment, good transport connections and location. The building would need external decoration, the concrete is bit worn out. If I can suggest, floor to ceiling windows would be better, maybe this should had been done when refurbishment took place some years back. Would definitely return to this place, had a marvellous overall stay.

Good stay

Customer review rating 4.0/5

Tom Solo - 03/01/2022 Confirmed reviews ALL

Staff were friendly and most helpful. Rooms were spacious and comfortable. Breakfasts were very good. Only minus was the the music which was loud and would not entice one to have an evening meal in your restaurant. It may appeal to some but not to everybody.

Dear Thomas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Adequate stay

Customer review rating 2.5/5

Gemma D. Families - 02/01/2022 Confirmed reviews ALL

Very disappointed with our “deluxe’ room. For the price we expected a lot more. The standard of the room was poor. Plus there was no mini bar as described just an empty fridge. Pillows very poor quality , one bathrobe for a room for two people. The cocktails at the bar were very poorly made. We stayed three nights and only went for breakfast as it was cold . The only good thing about the hotel was the lovely staff they were superb. Friendly and very accommodating.

Dear Gemma, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Alfio Scuderi Hotel Quality & Guest Experience Manager Pullman London St. Pancras al…

Great Hotel

Customer review rating 5.0/5

Julia Families - 30/12/2021 Confirmed reviews ALL

A lovely short break in this gorgeously, spotlessly clean and friendly hotel. Perfect stopover for St Pancras and a good leg-stretching walk into Covent Garden, Soho and Oxford Street if you prefer to walk instead of taking the Tube. Friendly welcoming staff and a super-helpful restaurant manager. A great place for a little luxury hotel break. Lovely breakfast too,

Dear Julia B., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Alfio Scuderi Quality & Guest Experience Manager

Relaxing stay

TripAdvisor rating 4.0/5

Dolly007Gateshead 17/12/2021 TripAdvisor review

Great location if you want a hotel near Kings Cross. Very friendly and helpful staff. Accommodated our room preference so great views over London. Very quiet and comfortable room. 2 of 3 lifts out of order during our stay which didn’t bother us too much but annoyed other guests.

Dear @Dolly007Gateshead, Thank you very much for taking the time to write a review about the service you received during your stay with us. Our Team is working really hard to provide the best customer service to all our guests and I am happy to read your request was accommodated and enjoyed the amazing view of the London skyline. Once again, thank you so much for sharing your experience with the other readers and we look forward to welcoming you again very soon. Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Great birthday stay

TripAdvisor rating 4.0/5

chriselliott044 01/12/2021 TripAdvisor review

Really great time. Difficulty booking dinner for our arrival but heroic efforts by Sandra, who really did go above and beyond, sorted it. One of our rooms needed a little sprucing up but that’s an observation not a criticism.

Dear @chriselliott044, Thank you for sharing your experience with regards to your recent stay. I am pleased to learn that Sandra efficiently took care of your booking at our restaurant, but I regret that you were disappointed with the overall process. I appreciate your feedback and please rest assured that our Food & Beverage team has been made aware of this issue, and will make sure it does not happen again. We hope to welcome you back in the near future to win your entire satisfaction! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Excellent hotel

TripAdvisor rating 5.0/5

Fergie2609 01/12/2021 TripAdvisor review

We returned to this hotel 26.11.2021 for a weekend stay as we have done several times a year for the past 10 years. The fact that we return so often needs no words, always a clean hotel, amazing breakfast and efficient staff that welcome you as a regular customer. Never have I had a negative comment about this hotel except this weekend. Saturday night we decided to eat at the hotel, food is always good and the restaurant always obliging. I am coeliac and the food option on the menu not that great with an intolerance but in the past I have requested a meal and the kitchen obliged. Not this time, I feel I need to comment that restaurants should in this day and age be able to accommodate coeliac etc as they do Vegan/vegetarian after all coeliac is not a life style choice. I need to say I did get my request in the end thanks to Andrea in the restaurant challenging the kitchen. Please can we get more options than salad on the menu to cater for GF

Dear @Fergie2609, Thank you for taking the time to review your recent stay at Pullman St. Pancras. I was thrilled to learn that we managed to meet your expectations once again from the moment of arrival and I will certainly pass on your message about the coeliac choices to our dedicated Food & Beverage team who will work on finding a solution. Here at Pullman we consistently aim to maintain high and reputable service standards, I was then pleased to read Andrea demonstrated it so well. Thank you again for your wonderful compliments, we hope to have the pleasure of welcoming you back soon! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Excellent hotel close to Kings Cross

TripAdvisor rating 5.0/5

AWL2011 21/11/2021 TripAdvisor review

Excellent location for Kings Cross, St Pancras and Euston. Close to the British Library. Good range for breakfast, particularly enjoyed the sausages and croissants. Access to the underground is easy and from Kings Cross just about anywhere on the network is easily reached.

Dear @AWL2011, Thank you very much for reviewing your recent visit to Pullman St. Pancras. I read it with great pleasure that you enjoyed your stay at our beautiful hotel and benefitted from the wonderful location, as well as the delicious breakfast buffet we offer. Once again, thank you for sharing your experience - myself and the Team look forward to welcoming you back in the not too distant future! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Superb London Hotel

TripAdvisor rating 5.0/5

MBDD2021 17/11/2021 TripAdvisor review

Superb location, very helpful, professional and friendly staff. Hotel and bar / restaurant were excellent and the breakfast choice was really good. Room was a little basic but I think this was more down to changes following covid. Would certainly stay again and recommend.

Dear @MBDD2021, Thank you for taking the time to share your feedback with us. Your kind comments are most gratefully received. Your feedback is truly valuable in order for us to provide the kind of service that our loyal guests have come to expect. Thank you again and we hope we will get the opportunity to welcome you back! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

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