Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,138 reviews

Hotel extras

  • In the summer, you can also enjoy our varied breakfast in the garden

  • Modern rooms with air conditioning, many of them facing the courtyard

  • Always something new: regionally inspired cuisine

  • The main train station is within walking distance - just 875 yards (800 meters) away

  • Indoor car park available with direct hotel access

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

The modern ambience and relaxed atmosphere of our bar make it one of the most popular places. Enjoy our selection of exclusive wines, excellent barista quality coffee or your favorite cocktail.

Your meetings and events

The conference floor at our Mercure Berlin City features 6 air-conditioned conference rooms with WIFI. Plenty of natural light creates a pleasant atmosphere in the rooms. The ideal venue for events for up to 120 people: Our CCH-certified hotel offers state-of-the-art technical facilities for all your conference, meeting or seminar needs. We are happy to help every step of the way: Please let our qualified staff know your requirements and they will offer you professional support, from the planning and organization of your event to assistance on the day.

Room descriptions and layouts

10 

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers. Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,138 reviews

TripAdvisor Rating  4.0/5  1,837 reviews

Good value for money

Customer review rating 4.5/5

Tjerk Solo - Confirmed reviews ALL

Pleasant room, good facilities. Parking facility excellent

Dear Mr.K., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team Mercure Hotel Berlin City

Good stay

Customer review rating 4.5/5

Loris Couples - Confirmed reviews ALL

Very good location, this site is near the most important monuments end near to other Berlin actractions. The brekfast is super

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team Mercure Hotel Berlin City

Great location with good value in nice

Customer review rating 4.5/5

J. Solo - Confirmed reviews ALL

A wonderful day began being warmly greeted by Michalina at the breakfast room. After a comfortable night's sleep, a hearty breakfast with friendly service by Lena jump started my very enjoyable six days in Berlin City. The clean, comfortable room in a quiet location of the building was greatly appreciated.

Sehr geehrter Herr J., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Es war uns eine Freude Sie wieder bei uns begrüßen zu dürfen! Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Guest Relation Team Mercure Hotel Berlin City

Good location and comfortable

Customer review rating 4.0/5

Madiha M. Solo - Confirmed reviews ALL

Good experience and the staff in the reception were very helpful

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team Mercure Hotel Berlin City

Worst hotel

Customer review rating 0.5/5

Lulu Couples - Confirmed reviews ALL

Definitely the worst hotel and a disaster in our one-month EU trip: Wi-Fi is so bad, couldn’t even load google map or pictures in room. “Premium Wi-Fi” is only limited to 3 devices and is just as bad as the normal one. Housekeeping staff came to the room at 8:20 am without knocking the door and we were still sleeping. Room card stopped working because “it’s very sensitive and cannot be put with credit card or cell phone”. (Told by reception) I told them it’s our honeymoon and hoped to get an upgrade via email, and they replied saying something about surprise. But what I got is the smallest room on the lowest floor, and some fake flowers on bed. The garden-view is really just some ugly grass, which will never be named Garden anywhere. All in all this hotel is a completely scam. I’m going to make a formal complaint and share my experience on Google & other sites. It’s also my first Accor stay in Europe and the last one.

Dear Lu L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, your stay did not go as well as we had hoped for you. We take all the points mentioned very seriously and strive to improve them. I admit we could have given more. We are really sorry. As a gesture of goodwill and since you probably won't be returning to Berlin again, we will give you an extra ALL points for your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bettina Schmidt General Manager ________________________________________ Accor Invest Germany GmbH c/o Mercure Hotel Berlin City Invalidenstraße 38 D-10115 Berlin ________________________________________ T +49 (0) 30 30… F +49 (0) 30 30… E-mail: ph… mercure.com / accorhotels.com

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Other web-users rate our hotel

  • 1,273 reviews 9.5/10 Location
  • 1,551 reviews 7.3/10 Room
  • 1,660 reviews 9.4/10 Service
  • 104 reviews 5.8/10 WiFi
  • 963 reviews 8.6/10 Breakfast
  • 757 reviews 8/10 Cleanliness
  • 125 reviews 8.3/10 Bar
  • 6 reviews 1.4/10 Wellness Area

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