Mercure Hotel Berlin City

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Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,756 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Completely renovated in 2017: ultra-modern rooms, restaurant and public areas

  • Relax: craft beer and street food served in a cozy lounge atmosphere

  • Find more about regionally inspired cuisine at www.trymercure.berlin

  • The main train station is within walking distance - just 875 yards (800 meters) away

  • Indoor car park available with direct hotel access

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

Telephone +49 30 308260

Fax +49 30 30826100

Contact email

  • U6:  U6 NATURKUNDEMUSEUM

  • M5:  M5 NATURKUNDEMUSEUM

  • By plane

    BERLIN TEGEL APT At 8km / 4.97 miles

  • By plane

    BERLIN-SCHOENEFELD At 25km / 15.54 miles

  • By train

    BERLIN HAUPTBAHNHOF At 0.9km / 0.56 miles

  • By train

    BERLIN-OSTBAHNHOF At 4km / 2.49 miles

  • By train

    BERLIN-ZOOL.GARTEN At 4km / 2.49 miles

GPS:52.53024, 13.381882

Companies

  • BAYER 2.5 km / 1.55 mi
  • BUNDESMIN.BILDUNG 0.5 km / 0.31 mi
  • BUNDESMIN.VERKEHR 0.5 km / 0.31 mi
  • BUNDESMIN.WIRTSCH. 0.5 km / 0.31 mi
  • CHARITE 0.2 km / 0.12 mi
  • Deutsche Bahn AG 0.5 km / 0.31 mi
  • NOKIA 0.2 km / 0.12 mi
  • SIEMENS 10 km / 6.21 mi
  • SONY 5 km / 3.11 mi
  • VATTENFALL 0.1 km / 0.06 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

The modern ambience and relaxed atmosphere of our bar make it one of the most popular places. Enjoy our selection of exclusive wines, excellent barista quality coffee or your favorite cocktail.

Your meetings and events

The conference floor at our Mercure Berlin City features 6 air-conditioned conference rooms with WIFI. Plenty of natural light creates a pleasant atmosphere in the rooms. The ideal venue for events for up to 120 people: Our CCH-certified hotel offers state-of-the-art technical facilities for all your conference, meeting or seminar needs. We are happy to help every step of the way: Please let our qualified staff know your requirements and they will offer you professional support, from the planning and organization of your event to assistance on the day.

Room descriptions and layouts

11 

meeting rooms

From 1 to 60 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers. Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,756 reviews

TripAdvisor Rating  4.0/5  1,804 reviews

Nice place and staff, but poor room cleaning

Customer review rating 3.5/5

Erling A. S. Families - Confirmed reviews ALL

We enjoyed our stay. The location, breakfast and staff in the reception. But were not satisfied with the room cleaning that was poor and mainly only about changing beds.

Good Stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Lovely and welcoming staff. Hotel situated in a good location. Room clean and tidy. Breakfast choice Good and lovely fresh food.

Dear Ms. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team Mercure Hotel Berlin City

Good choice for shorter trips

Customer review rating 4.5/5

Betts Business - Confirmed reviews ALL

Comfortable bed, nice breakfast, the air is a little bit dry in the rooms, also the entry card starts not to work when stored close to mobile phones.

Very pleasant stay, as always

Customer review rating 5.0/5

Mudlark Couples - Confirmed reviews ALL

Our default hotel on frequent visits to Berlin. Friendly staff, quiet and comfortable rooms, convenient location for transport.

Alles gut

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

alles gut

Not the best stay

Customer review rating 1.5/5

Allie Couples - Confirmed reviews ALL

The rooms were way too warm, couldn’t get a good nights sleep and couldn’t easily open a window because they were locked and you’d have to ask the staff to open for you. Bedding also not very comfortable.

Dear Allie F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our guests are always welcome to let us know if they want us to unlock the window. Please do not hesitate to contact our reception staff any time. We would also love to show you our pillow menu and you can choose a pillow regarding your your needs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Team Mercure Hotel Berlin City

Close to main station

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Nice hotel, but our room needs a little attention. walls were dirty, beds were extremely soft…Nice and friendly reception. Everybody was very helpful.

Unprofessional staff

Customer review rating 1.0/5

Theresa Couples - Confirmed reviews ALL

We felt we got conned by one of the front office staff. It was Sunday and we had to rush to the train station early in the morning but every breakfast places nearby were still close so we thought we could do a little take away from the buffet. My husband went down and ask one of the staff (J. Schulz) about the take away and she mentioned it was €15 after seeing the food. My husband took 2 coffee, few pieces of breads and hams. When we were checking out, she then told us we had to pay €30 for breakfast. My husband were confused as he was told the total of the few pieces of breads cost €15. So we explained to her and she insisted my husband misunderstood her and we had to pay the €30. I think it's a ripped off. We could have sit to have the buffet with the same amount of price. And worse part, she insisted that it's not her mistake as she said we misunderstood her and not because she miscommunicate. Not even an apologize. I would have expect a much better service from Mecure than this.

Dear Theresa Cheng Gaik C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I kindly want too add that on the entrance to our breakfast room our staff is always asking for the room number, in case breakfast is not included, our guest are welcome to book it their room and sign for. In this case you signed for two breakfast which is 30,00 EUR in total. I do apologies for the check out procedure and the missing explanations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Team Mercure Hotel Berlin City

Very nice hotel.

Customer review rating 4.5/5

Andy K. Couples - Confirmed reviews ALL

The hotel is well located, easy to reach from the main railway station and close to the main attractions. Accommodation was clean and well presented and the staff were very helpful.

Great location very friendly helpful staff

Customer review rating 4.0/5

Pat O. S. Couples - Confirmed reviews ALL

Totally enjoyable

Good location

Customer review rating 2.0/5

Maria Couples - Confirmed reviews ALL

Good location. The breakfast was boring, and overfilled with people. The room was basic, tv didnt work for streaming from The phone. It was easy to understand that this is a big hotel business, unpersonal and basic everything. The location was perfect tho.

Dear Maria E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Team Mercure Hotel Berlin City

What more do you need?

TripAdvisor rating 5.0/5

Mark_Hill_63 TripAdvisor review

Located in the popular Mitte district of Berlin, the hotel has excellent transport connections.The tram and U-bahn stops are on the doorstep and the Hauptbahnhof is within easy reach. All the staff are cheerful, friendly and very helpful. And whilst the rooms are not large (Mitte property prices are high), they are perfectly adequate and do not lack any important amenities. Highly recommended for anyone who wants a base from which to explore Berlin.

Great escape in Berlin!

TripAdvisor rating 5.0/5

Olivier J Business - TripAdvisor review

Mercure Hotel Berlin City is very conveniently located as it is less than 1mn from an U-bahn station. Service is very responsive and courteous. It is a very well kept establishment with a welcoming bar and restaurant.

Tranquil oasis in Mitte

TripAdvisor rating 5.0/5

SrtaD Business - TripAdvisor review

I had stayed in other Mercure hotels in Berlin, but this one has really met my expectations. Superb friendly personnel (from the housecleaning lady to the reception), renovated building, new furniture and room appliances. Although facing a busy area in Mitte, I could not hear anything from my bedroom and have really nice sleeping hours. Will come back!

Another great stay

TripAdvisor rating 5.0/5

pursselledward Business - TripAdvisor review

My choice of hotel in Berlin. Very near to the main station for the express train to the new BER airport, and handy for many of the sites in central Berlin. I felt secure at all times, the hotel is modern and clean; and the staff are polite and efficient.

Great hotel, felt 100% Covid-safe

TripAdvisor rating 5.0/5

pursselledward Business - TripAdvisor review

I have stayed here many times before, as it is brilliantly located for the main station, the TXL bus from Tegel Airport, and many of the important sites in central Berlin. The hotel and all of the staff are charming. It is in a quiet part of the city centre, so if you want quiet you can get that; but if you want hustle and bustle that is only a short distance away. Anyone who is worried about travel due to Covid-19 I felt absolutely safe at all times while in Berlin and while staying here.

Great Location

TripAdvisor rating 5.0/5

Shaumit S Couples - TripAdvisor review

Very convenient, for Underground, buses, trams and twenty minutes walk to central Brelin. Staff were very good and helpful, we had a issue with our room on the first night. This was addressed the next day without any fuss. Enjoyed our stay. Great city.

Perfect for a family stay in Berlin

TripAdvisor rating 5.0/5

creppygym Families - TripAdvisor review

The hotel is a 20 minute walk the Bundestag around 20 minute bus+team+train ride to Alexander Platz or Zoo. Excellent breakfast with large choice of food & beverages (except for the hot chocolate), confortable beds, good wifi.

Very nice stay

TripAdvisor rating 5.0/5

maciejgorny1986 Couples - TripAdvisor review

I really liked helpful, great staff, the personel in reception was outstanding. I loved check-in/out procedure. Also, very close to hotel is a good coffe/breakfeast place called "La Famme", for all those who enjoy eating breakfasts outside hotel :) and a nice park for a walk with the dog if someone travels with one.

3 nights stay in June 2019

TripAdvisor rating 4.0/5

Upali D Couples - TripAdvisor review

The hotel is very conveniently located - walking distance from the main railway station. The reception and restaurant staff were very courteous and helpful. The room was comfortable, though a bit on the small side. However we noted that a guest had a dog in the room on the Privilege floor that we were on. I understand that the hotel has a pet friendly policy, but I feel pets should be restricted to one floor as other guests may have allergies to them.

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