Pullman Berlin Schweizerhof Hotel

Customer review rating 4.7/5 6,318 reviews

Pullman Berlin Schweizerhof
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Hotel extras

  • Free WIFI throughout the hotel

  • Optimal conditions for your event: 18 flexible meeting rooms, some with a terrace

  • Parking garage with direct hotel entrance.

  • Classic 'Fit Lounge'

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 32 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787
berlin
germany

Tel: +493026960

Fax: (+49)30/26961000

Check-in from 15h00

Check out up to 12h00

  • 200 :  200 BUDAPESTER STR

  • X9 :  X9 ZOOLOG. GARTEN

  • U2 :  U2 WITTENBERGPLATZ

  • U9 :  U9 ZOOLOG. GARTEN

  • S5, S7, S9 :  S5, S7, S9 ZOOLOGISCHER GARTEN

  • By plane

    BERLIN SCHOENEFELD At 22.5km / 13.98 miles

  • By plane

    BERLIN TEGEL At 9km / 5.59 miles

  • By train

    BERLIN HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.506158, 13.343712

Companies

  • BOTSCHAFTSVIERTEL 3.0 km / 1.86 mi
  • REGIERUNGSVIERTEL 5.0 km / 3.11 mi
Companies

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Auditorium

  • Meeting room

  • Syndicated room

  • Videoconferencing

  • Soundproof areas for greater confort

  • An extensive array of audio, video and projection equipment

  • TV with VCR

  • Video camera

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Projection screen

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Our 377 rooms and suites are as stylish as they are functional and have all of the modern amenities you would expect.

SUPERIOR ROOM, 1 King Size Bed or 2 Single Size Beds, view of park or courtyard

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed or 2 Single Size Beds, courtyard

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

BLEND BERLIN KITCHEN & BAR

Type of cuisine: International

The restaurant BLEND berlin kitchen and bar draws inspiration from city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLEND BERLIN KITCHEN & BAR

Non contractual photo

The restaurant BLEND berlin kitchen and bar draws inspiration from city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Berlin Schweizerhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,318 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,185 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good hotel in a nice location

Customer review rating 4.7/5

Jola Business - 16/03/2020 Confirmed reviews ALL

+ Good location (close to shops, restaurants, zoo, subway etc.) + Comfortable bed + Delicious breakfast + Friendly and helpful staff + Room nicely equipped (good lighting, desk, armchair, slippers etc.) - The only element I did not like that much was the view over a concrete courtyard (no nice or relaxing view to admire)

Dear Jolanta P., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best. Yours sincerely, MICHAEL CZERNIK AREA GENERAL MANAGER PULLMAN & MGALLERY HOTELS GERMANY GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER OF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… MI… PULLMAN-BERLIN-SCHWEIZERHOF.COM – ACCORHOTELS.COM -

comfortable stay, room spotlessly clean, very satisfying breakfast

Customer review rating 4.7/5

Anonymous Couples - 15/03/2020 Confirmed reviews ALL

We enjoyed our stay - and particularly liked the large well-maintained pool and large breakfasts

Everything was Excellent

Customer review rating 4.7/5

Dave W. Couples - 15/03/2020 Confirmed reviews ALL

We stayed 2 nights for my wife’s birthday. We were very impressed. Room was spacious, clean and modern, beds extremely comfy. Food at breakfast was gorgeous. Hotel was in a great location. We had a lovely time

Great location, facilities and staff

Customer review rating 4.7/5

John K. Families - 14/03/2020 Confirmed reviews ALL

Really enjoyed our stay, front of when we arrived and for the duration of our stay, were fantastic and a credit to the hotel, for that reason alone we will be back. It was my second time at the hotel and will continue to recommend to family and friends.

Very good hotel, fabulous staff, nice ambience - great experience!

Customer review rating 4.7/5

Katy Business - 05/03/2020 Confirmed reviews ALL

Meeting roms for three days - lots of parts to porganise, staff were so helpful!

Dear Mrs. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM
Customer review rating 4.7/5

Anonymous Business - 04/03/2020 Confirmed reviews ALL

room was too close to the elevator.

Dear Mrs. K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you as well for your note regarding your room allocation. Please be assured that you can always ask our colleagues at the front desk for a room not so close to our elevators. I am really sure that we could offer you a room move next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Well located from the main bus station,

Customer review rating 4.7/5

Frank B. Couples - 03/03/2020 Confirmed reviews ALL

The Hotel was very good , the only beef we had was that you couldn’t leave the window open to get air as the noise outside was constant and sleep was not forthcoming. So you close the windows then you wake up stuffy and not rested at all. The air con didn’t seem to do anything regarding air! The breakfast choice was excellent, especially the Bircher, you won’t starve here. We had dinner on one evening and the food and service was satisfactory. After being dropped off the Airport bus at the Railway Station,. If you don’t want to walk to the hotel, ( about 10/15 mins) you could always jump on the 300 bus which run every 6 minutes ish and virtually drop you off outside the hotel You don’t even have to buy a ticket, you can use your airport bus ticket. That’s one of the great things about Berlin public transport, you buy a standard ticket and you can travel for two hours on the bus, train, tram etc using the same ticket. Completely legal. Pity the hotel don’t tell you that! Isn’t that customer service? Will definitely visit Berlin again and would only stay at this hotel providing I could be given a room at the rear of the hotel, which I’m guessing would be quieter at night. I think the hotel management, should stay over in the rooms to get a feeling what the guests have to put up with, having booked for 6 nights I was glad to get home for a decent nights sleep. So on this trip we were disappointed with the room we were allocated.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you as well regarding your note about your room. Please be assured that we do have rooms facing to the courtyard as well. I am sorry that you did not like the room with the view over the zoo and that you miss sleep. Maybe you can let us know next time and I am very sure that we will be able to find another room for you. I am confused about your note on the ticket. Did you buy the ticket from us and you were not informed or did you buy the ticket at the airport? That would be great, so I know what we need to work on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Centrally located Design and Business hotel with nice spa/ pool

Customer review rating 4.7/5

Yves Solo - 02/03/2020 Confirmed reviews ALL

Nice, clean comfortable rooms, Nice spa and pool, good breakfast and restaurant. good relation value for money

Dear Mr. E., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Fabulous hotel with an INCREDIBLE Staff

Customer review rating 4.7/5

Marksnyder@prosekpartners Business - 02/03/2020 Confirmed reviews ALL

The Pullman is a beautiful hotel conveniently located near the Tiertegarten as well as the Zoo and other important landmarks in central Berlin. Nicely designed rooms, comfortable beds and pillows, spacious bathrooms, a GORGEOUS pool and spa facility - it's the perfect spot to retreat to after a wild night out in the city or a day of sight-seeing. I'm a runner and the printed maps to help navigate through the gardens and neighborhoods were very much appreciated and thoughtful. However, what makes this hotel stand out is their wonderful staff - particularly Ise, Alina, Tobias, and Lusine. They regularly went above and beyond every day to make sure we were comfortable and happy - and during a particularly hectic conference season! They really make the difference between a hotel and a home. Thank you!!!!

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Fantastic experience

Customer review rating 4.7/5

Ron Families - 27/02/2020 Confirmed reviews ALL

We came for 4 days with the kids to visit friends and family in Berlin. The hotel experience made our stay even more enjoyable. Quality room (the upgrade in suite was unexpected and really great!), very comfortable, nice spa and swimming pool. Great fitness studio. Enjoyable massages. The personnel was very helpful and friendly. Blend was a little bit too "weird" for the kids, but the standard meals did the trick! I am coming back a few times to Berlin this year, and I will definitely come back to the same hotel.

Dear Mr. F. and family, I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best. Yours sincerely, MICHAEL CZERNIK AREA GENERAL MANAGER PULLMAN & MGALLERY HOTELS GERMANY GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

very good!

Customer review rating 4.7/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

Very enjoyable stay. Great location. very good service and customer oriented.

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Service far under standard

Customer review rating 4.7/5

Anonymous Business - 25/02/2020 Confirmed reviews ALL

The reception was not at all helpful and had an arrogant attitude

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you as well for your note regarding our front office team. Could you explain the situation or at what times you did not feel comfortable at our reception? It is really important for us to do action as soon as possible. As this situation is absolutely not our standard. I am really sorry that you had such a negative experience at our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Fantastic hotel. Excellent stay.

Customer review rating 4.7/5

Don Couples - 24/02/2020 Confirmed reviews ALL

This hotel was undoubtedly one of the best we have ever stayed in. From the way we were welcomed at reception, through to the quality and specification of the room and its cleanliness, the gym and spa facilities which we used on both full days (well, the spa facilities at least...!), the quality and choice at breakfast, and the friendliness and helpfulness of every member of staff that we encountered during our stay, we do not think we can remember a better overall experience. The hotel is very well located for the Zoo (which we visited) but generally well connected by public transport. Although the weather wasn't good, I would expect the walk between the hotel and the Brandenburg gate / Reichstag through the Tiergarten to be very enjoyable. Maybe next time. But yes, we wouldn't hesitate to stay here again.

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good stay

Customer review rating 4.7/5

Anna P. Families - 21/02/2020 Confirmed reviews ALL

Great breakfast Good beds and pillows Location

Dear Mrs. P.. I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

ok

Customer review rating 4.7/5

Tracey E. Couples - 18/02/2020 Confirmed reviews ALL

had to move rooms twice, first room was not what we booked, 2nd room had a faulty temperature control so we couldn't get any heat. I had asked for a cake to be delivered to the room on my partners birthday while we were out. this was forgotten.

Dear Mrs. e., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Especially for our faux pas regarding the birthday I would like to apologize with all my heart. Actually, there was a mistake on our part, which is why we did not bring a cake up to your room. I am really sorry with the situation and can absolutely feel your dissatisfaction. In the future you are always welcome to contact our Guest Relations Manager, Nina Kersten, in case of such a situation. Her e-mail address is: ni… She is more than happy to organize any special orcassions or anything else for you. I hope that you can forgive us the mistake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Quite place and well located

Customer review rating 4.7/5

Anton L. Couples - 18/02/2020 Confirmed reviews ALL

Nice location, center but very quite. We liked breakfast but not clear why fresh juices and sparkling wine are not accessible directly but only via waiter. Our room was in a good condition except shower hose - not enough length and broken. But overall experience is very good!

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I would like to go into the point with the juices. We want our freshly squeezed juices to be really fresh, so we avoid placing them on the buffet. Please accept my sincerest apologies that our receptionist did not respond to your complaint during check-out. Please be assured that I have already forwarded your note to the Front Office Manager. This must not be allowed to happen and we have to do more trainings with our team-members. Thank you for letting me know. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

eur360 were robbed from the hotel room

Customer review rating 4.7/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Due to the robbery I suffered, regretfully, it was very bad... security is not negotiable in hotels of such level, and most importantly, there was not a real feedback during the following days of having notified the robbery, and so far (17th of Feb2020)... there is not communication.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. Which is very important to us at all times. Please allow me the following remark: We have all the security precautions available that an international hotel in a big city can provide. If guests indicate that they have lost money, we immediately contact the police. We have sufficiently informed the contact person of your group about this! However, we also do not intervene in the police investigations by making rash statements or assumptions. We appreciate your sharing your concerns, and it is our hope that you will visit us one day again. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Excellent Location, Lovely Staff

Customer review rating 4.7/5

Ed O. Families - 15/02/2020 Confirmed reviews ALL

Another great vacation based at the Berlin Pullman Hotel.

Dear Mr. O., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Great location... beautiful hotel

Customer review rating 4.7/5

Donna B. Couples - 14/02/2020 Confirmed reviews ALL

We really enjoyed our recent stay. We thought the hotel was fabulous. We used the spa facilities, and thoroughly enjoyed relaxing after a day of sightseeing... The hotel is in great location close to public transport. The service was excellent and we would highly recommend, and would definitely stay again

Dear Mrs. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Haven't received my Invoice yet so can't reclaim my expenses!

Customer review rating 4.7/5

Charlie Business - 14/02/2020 Confirmed reviews ALL

HI, The actual stay in the hotel was great but I haven't received my invoice/receipt yet so can't claim back my expenses. I received this survey so phoned to chase the invoice but still haven't received it. So will need to phone again if I still haven't received it in the next week.

Dear Mr. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you very much for your feedback regarding your invoice. We have checked everything in our system and we have seen that we have sent you your invoice directly at check-out. Nevertheless we used the e-Mail adress which is in our system: S.… and not your private one. I am sorry for the confusion. Nevertheless we have now sent you the invoice to your e-mail address: ch… I hope the bill has reached you by now. It is a sad fact that your overall satisfaction has dropped because of the misunderstanding. I also followed up on your advice about the premium voucher. You were checked in by a new colleague of ours. I am sorry she missed that. We will be initiating additional training here to ensure that nothing like this ever happens again. Please accept my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM
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