Hotel - Hotel Mercure Wien Westbahnhof
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Westbahnhof

3.5/5 1,309 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • VIENNA AIRPORT
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)

Leisure and activities

  • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AGFA GEVAERT0.8 km / 0.5 mi BAYER AUSTRIA0.5 km / 0.31 mi FIELMAN0.5 km / 0.31 mi INTERSPORT1 km / 0.62 mi OEBB0.8 km / 0.5 mi PFIZER MED3 km / 1.86 mi PROCTOR AND GAMBLE0.8 km / 0.5 mi SIEMENS12 km / 7.46 mi VA TECH1.5 km / 0.93 mi
ALU KOENIG STAHL1 km / 0.62 mi BOEHRINGER INGELSH5 km / 3.11 mi IBM5 km / 3.11 mi KODAK1 km / 0.62 mi PALMERS TEXTIL AG1 km / 0.62 mi PHILIPS12 km / 7.46 mi SCHERING3 km / 1.86 mi STRABAG BAUHOLDING3 km / 1.86 mi

Congress centre

VIENNA INT. CENTER7 km / 4.35 mi

Exhibition centre

REED MESSE WIEN5 km / 3.11 mi

Your meetings and events

The Mercure Wien Westbahnhof offers 5 conference rooms between 65 and 850 sq. ft. (20 and 260 m2). Conferences, seminars, and banquets up to 240 people are key moments for every company.We give you our full commitment to ensure that your event is a complete success using our expertise, professionalism and many years of experience.Conference technology: standard equipment free of charge: screen, pinboard, flipchart, projector, colored pens, writing pad, TV, facilitator's kit.

Hotel Mercure Wien Westbahnhof Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WIEN 6 20 m2 2 m 10 9 12 0 0
WIEN 2 50 m2 2 m 60 24 30 30 36
WIEN 5 50 m2 2 m 55 24 30 30 27
WIEN 1 70 m2 2 m 84 30 42 45 45
WIEN 3-4 90 m2 2 m 80 24 30 54 54
WIEN 1-5 260 m2 2 m 240 63 72 126 153
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Overhead projector
    • High speed transmission line
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 252 rooms
  • 100% non-smoking hotel
  • 5 connecting rooms
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 4,695 reviews

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,309 reviews
Yasin D. Business - 17/02/2020 Confirmed reviews ALL
« Perfect hotel »

Savely and confortable

Jos Business - 16/02/2020 Confirmed reviews ALL
« Pleasant stay »

Very pleasant stay, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacobus, It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager

U. H. Solo - 16/02/2020 Confirmed reviews ALL

Alles war bestens

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau H., Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Wien Westbahnhof zu bewerten. Über die maximale Punktezahl in fast allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten für unseren check in und check out werden wir selbstverständlich gerne an die betreffenden Mitarbeiterinnen und Mitarbeiter weiterleiten. Vielen Dank auch für Ihre Anmerkungen, welche wir selbstverständlich nutzen werden, um unseren Service weiter zu verbessern. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Judith Brix Rooms Division Manager

Matthew R. Solo - 12/02/2020 Confirmed reviews ALL
« Functional Hotel with good location and pleasant staff »

My stay at the Mercure Wien Westbahnof was a perfectly fine stay. Staff were friendly at check in and breakfast was quite good and efficient. Rooms have everything you need but could use a bit of updating but it doesnt detract from the experience. Bar is a comfortable place to get a drink and relax after a long day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We're pleased that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Markus Baumgartner Ass. Front Office Manager

Dean A. Business - 03/02/2020 Confirmed reviews ALL
« OK, Hotel needs a revamp »

The rooms need a revamp, bathroom are old, Breakfast needs to be revamped. The beds are VERY low to get in and out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Markus Baumgartner Ass. Front Office Manager

Jay Business - 03/02/2020 Confirmed reviews ALL
« The number of stars and experience dont match »

Horrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayakar M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that you didn't come to the front desk to ask for a room change to the inner couryard wich would be a quiet room. We're alwas trying to do our best to improve our service and satisfy our guests. Sincerely, Markus Baumgartner Ass. Front Office Manager

Andyl Business - 31/01/2020 Confirmed reviews ALL
« The hotel needs a refresh. Worn out, drab, dreary. »

Clean room and bathroom, comfortable bed. Decor drab and in need of a refresh. Holes in wall. Good soundproofing between inside and outside(main road). Breakfast was good with a wide range of delicious options available. I could not believe that I was in a room that still had the chipboard wallpaper!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also your comments regarding a refresh of our rooms. I will forward it to our responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Sorin G. Solo - 29/01/2020 Confirmed reviews ALL
« Best hotel staff in Vienna »

Extremely relaxed, warm and welcoming atmosphere at the reception desk and at the bar of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., wir danken Ihnen vielmals für Ihre sehr positive Bewertung zu Ihrem Aufenthalt im Hotel Mercure Wien Westbahnhof. Vielen Dank für für die volle Punktezahl. Es freut uns außerordentlich, dass wir mit unserern freundlichen Mitarbeitern zu einem angenehmen Aufenthalt beigetragen haben. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Markus Baumgartner Ass. Front Office Manager

Ernst Couples - 15/01/2020 Confirmed reviews ALL
« Alles bestens. »

Good location. Easy to reach with car and perfect access to public transportation. Friendly staff. Good breakfast, nice bar.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hotel Mercure Wien Westbahnhof. Über die maximale Punktezahl in fast allen Kategorien freuen wir uns sehr. Gerade auch die exzellenten Noten und das Lob für unseren Service werden wir selbstverständlich gerne an die betreffenden Mitarbeiterinnen und Mitarbeiter weiterleiten. Denn: Ihre Zufriedenheit ist für all jene, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, eine tolle Bestätigung und klasse Motivation zugleich. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Judith Brix Rooms Division Manager

Marcelo Families - 10/01/2020 Confirmed reviews ALL
« Family trip »

It was not a good experience. Despite the friendly staff, the room was old and the bathroom have bad smell. And my daughter had eaten a watermelon in the breakfast, felt really bad, we said to the receptionist and they did nothing to help or support us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We prepare our fruit fresh everyday. I spoke already to our restaurant manager to inform him about the issue. I hope your daughter is already feeling better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

John A. Couples - 08/01/2020 Confirmed reviews ALL
« well situated, pricey breakfast, slow elevators. »

Delightful staff and very helpful with all questions answered quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Parth D. Friends - 07/01/2020 Confirmed reviews ALL
« It was very average. I would have expected more from a 4 star property »

The property being 4 star did not have: -Mini Bar -Lockers in the rooms -Variety for breakfast -Live kitchen counter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parth, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Rooms Division Manager

Iryna O. Families - 06/01/2020 Confirmed reviews ALL
« Cosy place in great neighbourhood »

I liked welcoming and helpful personnel, service at breakfast and breakfast itself, comfortable, but small room. Bedding was comfortable, windows faced a quiet street. Having an electric kettle in the room we could have tea or coffee (even decaf) any time we wanted. As I am from those travellers who like exploring new places, this is a great departure point to travel around Vienna: the old city is a few tram stops away, Westbahnhof is also a big metro hub. From here you can get even to the outskirts of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iryna, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Girish R. Couples - 04/01/2020 Confirmed reviews ALL
« Comfortable »

Location of the Hotel is advantage. close the west bahnhof. Room is cosy, neat and comfortable Staff is quite helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Girish, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Andreea Couples - 03/01/2020 Confirmed reviews ALL
« Long weekend before Christmas »

overall positive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreea, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry we did not meet your expectaitons regarding our accomondation to the fullest. I will adress your rating to our responsible departements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

Andrew S. Solo - 01/01/2020 Confirmed reviews ALL
« In need of refurbishment »

I have stayed at this hotel many times, and will stay again. It is very close to Wien Westbahnhof and U3 / U6 The room was small and did not have enough plug sockets. The bath was welcome after a cold day The staff were friendly The breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We are always glad to receive feedback from our frequent guests. We are happy to read that you like our central location as well as our breakfast buffet. Indeed we also would appreciate to get a refurbishment. Unfortunetly at the moment it is no renovation planned. Thank you again for sharing your experience, and we are looking forward to welcome you again. Sincerely, Judith Brix Rooms Division Manager

Kt Couples - 30/12/2019 Confirmed reviews ALL
« Very good location »

Next to west bahnhohf station which is the central station for exchange. Clean & comfortable. Breakfast is good. Receptionist give a warm welcome and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tangkiatepipat, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for 2020. Sincerely, Judith Brix Rooms Division Manager

Family - 27/12/2019 TripAdvisor review
« Great experience »

The room was not big enough but clean and comfortable with all the necessary items. The staff was very nice and kind. Breakfast was very good and diverse. The hotel is very well placed, next to the railway station and means of transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. We are happy to read you had a pleasent stay with us and enjoyed our breakfast buffet as well as our central location. Your positive words for our team members are highly appreciated. We hope to see you again soon. Best regards, Judith Brix Rooms Division Manager

Anonymous Couples - 26/12/2019 Confirmed reviews ALL
« Okay »

Malfunctioning tv,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oretha, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. I am sorry we did not meet your expectations to the fullest. Please be assured that I will adress your critical points directly to our responsible departemenst. Nevertheless I am glad to see the high ratings for our team members as well as for our breakfast buffet. Thank you very much. We hope to welcome you back to leave you completely satisfied. All the best for 2020. Sincerely, Judith Brix Rooms Division Manager

Jenna Solo - 29/11/2019 Confirmed reviews ALL
« Will definitely come back again :) »

Friendly staff, clean rooms and a great location close to the center! Will come back! Can absolutely recommend this hotel! :) THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franziska, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Rooms Division Manager

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