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Pullman Cologne Hotel

Customer review rating 4.5/5 10,609 reviews

ALLSAFE approved hotel

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Pullman Cologne
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+ 10 Services

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • An ALLSAFE certified hotel

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter Paying
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Boat excursions Paying
  • Outdoor sports (nearby)
Business services
  • 23 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Cologne

Helenenstrasse 14
50667 koeln
germany

Tel: +492212750

Fax: (+49)221/2751301

Check-in from 15h00

Check out up to 12h00

  • subway 5, 12, 16, 18 :  5, 18 ,16, 3, 4 APPELLHOFPLATZ

  • 18 ,16, 4, 3 :  18 ,16, 4, 3 NEUMARKT

  • 5, 12, 15, 4, 3 :  5, 12, 15, 4, 3 FRIESENPLATZ

  • tram 1, 7, 9 :  1, 7, 9 NEUMARKT

  • By plane

    DUESSELDORF At 50km / 31.07 miles

  • By plane

    FRANKFURT At 190km / 118.07 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    CENTRAL STATION At 1km / 0.62 miles

GPS :50.93987, 6.945437

Companies

  • BAYER AG 15.0 km / 9.32 mi
  • CSC IN DEUTSCHLAND 10.0 km / 6.21 mi
  • EMI MUSIC GERMANY 1.5 km / 0.93 mi
  • FORD WERKE AG KOELN 8.0 km / 4.97 mi
  • GOTHAER VERSICHERG 4.0 km / 2.49 mi
  • HDI - GERLING 0.1 km / 0.06 mi
  • MCKINSEY&COMPANY,INC 0.1 km / 0.06 mi
  • METRO CASH & CARRY Dtl. 15.0 km / 9.32 mi
  • REWE-ZENTRALFINANZ AG 1.0 km / 0.62 mi
  • RHEINENERGIE AG 5.0 km / 3.11 mi
  • SIEMENS AG 4.0 km / 2.49 mi
  • WDR KOELN 0.5 km / 0.31 mi

Your meetings and events

The Pullman Cologne is centrally located and within easy reach of transport hubs. Meetings here tend to start and finish promptly.Sixteen flexible meeting areas offer natural light and ergonomic seating. Want an unusual break? Check out the sustainable bee colonies on the hotel's roof.

Room descriptions and layouts

23 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Meeting room

  • Soundproof areasfor greater confort

  • TV with VCR

  • Video camera

  • Videoconferencing

  • An extensive array of audio, video and projection equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • Projection screen

  • Overhead projector

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

Our restaurants and bars

DLIGHT

Type of cuisine: Other cooking style

One of the best buffet breakfasts in the city with extracted honey. For late risers, our buffet breakfast is served until 11am on Saturday and until midday on Sunday.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

E.L.F.

Type of cuisine: Other cooking style

The E.L.F. Brasserie, with hearty galettes, steaks from the legendary "500 Degree Beef Grill," an international wine selection or Kölsch beer on tap - on our terrace in fine weather.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LAB12

Modern big city flair at LAB12: Cool vintage design, trendy music and innovative cocktails, with a sensational view over Cologne from the top floor.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Pullman Cologne

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,609 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,250 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location, average service

Customer review rating 3.5/5

Joses W. Couples - 25/07/2021 Confirmed reviews ALL

The hotel is well located but the service of the front desk could be better. Unfriendly German ladies at the reception. They couldn’t find my booking in the system as it was made on the same day as check in, so had to wait a while. Also electric charging point in the car park only works for Tesla cars even though we were told all electric cars could be charged in the hotel carpark - tried to get help from the hotel but didn’t work out. In the end we still had to pay entrance for one hour of parking even though we left after 10 mins of trying to charge the car in the car park. The only exceptional Service is the bar man. Friendly guy. Bar is only open on the ground floor due to corona. The wellness is also closed but we were not informed upon check in. Overal was a bit disappointed with the service but the hotel is still alright for one or two nights.

Mixed

Customer review rating 3.0/5

Nigel H. Couples - 25/07/2021 Confirmed reviews ALL

Review covers 2 stays: 23 July and 25 July The good bits: - super reservations team (Bianca and colleagues) - very helpful desk officer (I can’t recall her name but believe it was Italian) -super 11th floor room on the second stay The bad bits: - breakfast was very disappointing - average at best having always been excellent on previous stays - poor information - we checked breakfast start time very explicitly 23 July. We were told definitively it was 0730 despite the board (never corrected) saying 0700. This definitive information turned out to br wrong causing us a great deal of.inconvenience (a long story) - Friday night/Saturday morning front desk staff the opposite of welcoming - Amazed to receive an invoice for the entire contents of our minibar and snacks as we did not consume anything. No response from the hotel nearly a week later

Warm water not working

Customer review rating 2.5/5

Jonas Business - 25/07/2021 Confirmed reviews ALL

When I wanted to take a shower on the morning, only cold water was available. When I told the receptionist they took a note of it and said thank you. I believe an apology would not have gone a miss. In contrast the checkin was exceptionally good. The colleague who checked me in, was extremely fast and efficient, while at the same time being very friendly and professional.

Excellent stay

Customer review rating 4.5/5

Manu P. Families - 21/07/2021 Confirmed reviews ALL

Nice rooms, kind service, excellent location just a walk away from many attractions & public transport and a nice breakfast to start the day... This is the right spot to discover Koln.

Good place to stay

Customer review rating 3.5/5

Oded Couples - 10/07/2021 Confirmed reviews ALL

Great front desk service, disappointing daily room cleaning .

Dear Mr. T., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your positive feedback very much, but are alos sorry to read that you have not been satisfied with the room cleaning. We want to apologize for this fact and assure your that we take your feedback seriously. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great stay in Cologne

Customer review rating 5.0/5

Matthew B. Business - 30/06/2021 Confirmed reviews ALL

I came to Cologne for a business meeting. The Pullman hotel was perfectly located and I found it to be a newly discovered gem for me. Location was great, hotel was nice and well maintained and the staff was very welcoming and professional.

Dear Mr. B., thank you very much for choosing the Pullman hotel for your stay in Colgne and for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Well Located, Friendly staff, room old fashioned and not very clean, good but expensive breakfast

Customer review rating 3.0/5

Luc W. Couples - 29/06/2021 Confirmed reviews ALL

Big reception entry, friendly staff, very good location. Room was old fashioned and not very clean. Height of the toilets very low which was a little bit strange. Room was booked on the accord site and the price was including Taxes and fees. It was therefore misleading and I felt betrayed when at the check-in I had to pay a more expensive price. The staff at the reception told me that it was a special "Kulturförderabgabe". Overall the price-quality ratio was average and I would not come back.

Dear Mr. W., thank you very much for choosing the Pullman hotel for your stay in Cologne and for taking the to give us a review regarding your visit. We appreciate your feedback concerning our team very much, bgut are also sorry to read that you have not been satisfied at all. Please be assured that we take your feedback seriouly and taht we will discuss your mentioned points within the team to better serve you in the future. We hope to welcome you back with us and send our best regards from Cologne Sonja Pohl Training & Quality Manager

Not too bad

Customer review rating 3.5/5

Odalys L. Couples - 29/06/2021 Confirmed reviews ALL

The rooms were nice but they got a lil warm even tho they said that they come with ac

Dear Ms L., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us. Best regards from Cologne Sonja Pohl Training & Quality Manager

Excellent stay

Customer review rating 5.0/5

Shirley Couples - 29/06/2021 Confirmed reviews ALL

We had a wonderful suite with a great view and a lovely breakfast

Dear Shirley, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great breakfast

Customer review rating 2.5/5

Rob C. Friends - 23/06/2021 Confirmed reviews ALL

Overall fine. But I was annoyed I paid for internet when it wasn’t necessary. I purchased surf and turf but when I logged onto the internet it said it was free anyway. Then I saw there was a premium option and maybe I had purchased that. I rang the reception and the girl said I didn’t have premium I had free internet anyway. So I paid 10 euro extra for nothing. Very annoyed.

Dear Mr. C., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much but we also want to apologize for the inconvenience you have experienced regarding the information for the internet. Please be assured that we will take care to better serve you in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great hotel, very professional staff

Customer review rating 5.0/5

G. J. Business - 17/04/2021 Confirmed reviews ALL

Everything was as it should be. The Covid rules were all in place and followed by the staff. The rooms are lovely and the hotel feels very up to date.

Dear Mr. J., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Alles perfekt

Customer review rating 5.0/5

Gazmend B. Business - 16/03/2021 Confirmed reviews ALL

Top

Herzlichen Dank, sehr geehrter Herr B., dass Sie unser Gast waren und sich die Zeit für die positive Rückmeldung genommen haben. Wir freuen uns sehr, dass es Ihnen so gut gefallen hat und senden Ihnen viele Grüße aus Köln Sonja Pohl Training & Quality Manager

Great service in a difficult time

Customer review rating 5.0/5

Adam Business - 28/02/2021 Confirmed reviews ALL

The service all the way from reception to breakfast was amazing. The breakfast in particular was great with everything available as table-service or room-service and not 'lunch-boxes' like some hotels offer during COVID.

Dear Mr. M., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great location... Nice service ...

TripAdvisor rating 5.0/5

Manu P 30/07/2020 TripAdvisor review

Even though we were still in CoVid period, the quality of the room and the hotel services were really great. Everyone was really helpful to make our stay the most enjoyable possible and the room upgrade was awesome. Thank you ! Manu.

Short break in Koeln

TripAdvisor rating 4.0/5

stuartn378 27/01/2020 TripAdvisor review

Lovely hotel in convenient part of city. Excellent quiet bedrooms with comfy beds. Excellent breakfasts that encourage you to linger. In our view, bar area could be improved upon, being very, almost overly modern & not very relaxing

Dear stuartn378, we are happy to receive your Tripadvisor feedback and to get to know that you have been satisfied during your stay with us, especially with the breakfast. Thank you very much for your visit and for taking the time to review. We hope to see you again in the future and send our best regards from Cologne Your Pullman Cologne team

Above average

TripAdvisor rating 5.0/5

Stephen E Couples - 27/12/2019 TripAdvisor review

The hotel was great, service at reception, cleanliness, breakfast, helpfulness of desk staff all superb. Only disappointment was the service in the bar was slow & not accurate. The quality & quantity choice of the food at breakfast was first class.

Dear Stephen E, it is nice to receive your feedback and your compliments regarding the reception, the cleanliness, the breakfast and the staff. So let us give you a thank for staying with us and for taking the time to share your experience on Tripadvisor and to ratre your stay with 5 points. Of course we will improve our service at our bar to better serve you there in the future. We look forward to welcoming you back with us and send our best wishes for a great New Year 2020! Your Pullman Cologne team

Excellent Hotel

TripAdvisor rating 5.0/5

WilmaandTom Couples - 26/12/2019 TripAdvisor review

This is the second time we have stayed at the Pullman. It is good value except that the breakfast is pricey but occasionally there are deals where breakfast is included. The staff are friendly and efficient and speak excellent English if your German is not quite up to it! The location of the hotel is great -easily accessible to most parts of the city.

What a nice feedback and rating, dear WilmaandTom! We are very happy to read how satisfied you have been during your stay with us and so we would like to thank you for chossing the Pullman hotel and for taking the time to review. We hope to welcome you back for third visit and send our best regards from Cologne Your Pullman team

Great location!

TripAdvisor rating 5.0/5

Florin_WES Couples - 17/12/2019 TripAdvisor review

Great location, great staff, safe underground parking, delicious food and very clean. About 10-15 min walk from the Cologne Cathedral and some of the Christmas Markets. Also pet friendly, which was a plus for us.

Dear Florin_WES, thank you so much for your great feedback and the 5 star rating! We are very happy to read how satisfied you have been with us. We wish you a merry christmas time and look forward to welcoming you back in the future. Best regards Your Pullman Cologne team

Quality Hotel in Good Location

TripAdvisor rating 5.0/5

JohnT-Hemel Business - 01/12/2019 TripAdvisor review

We use this hotel every year, when we attend the PMR Expo event at Koeln Messe. It is in a nice area of the city, with restaurants close by. The hotel is excellent, with nice rooms and pleasant, helpful staff. A visit to LAB12 bar on 12th floor is a must for great views ofr the Cathedral and more. Only one minor point, check out is always quite slow, but otherwise, a great hotel.

Dear JohnT-Hemel, thank you very much for being such a loyal guest with the Pullman Cologne every year during the PMR Expo. We are very happy to read your review and your compliments regarding the rooms, the staff and the LAB12 bar. Of course we are going to improve our processes at the check out. We all look forward to welcoming you back next year and send our best regards from Cologne to Hemel Hempstead Your Pullman Cologne team

Excellent modern hotel in the Koeln Altstadt

TripAdvisor rating 5.0/5

921alexandere Couples - 23/11/2019 TripAdvisor review

great location, very sumptous breakfast, rooms with view to the Cathedral are really worth to stay. Spa area with good sauna, and nice although crowded view to the Old City in the 12th floor. Close to St.Gerion, Apostoles and large shopping area

We are very proud to receive your great rating and your compliments, dear 921alexandere! Thank you so much for visiting our hotel in Cologne and for taking the time to share your experience on Tripadvisor. We hope to welcome you back for a next stay and send our best regards to you in the meantime Your Pullman Cologne team

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