Mercure Hotel Duesseldorf City Nord 4 stars

Customer review rating (ALL Rating) 4.4/5 867 reviews

Noerdlicher Zubringer 7, Moersenbroicher Ei, 40470 DUESSELDORF, Germany

Hotel extras

  • Fully air-conditioned, non-smoking hotel with 190 modern guest rooms

  • 6 meeting rooms with natural lighting that can accommodate up to 220 people

  • Cozy restaurant with terrace in the peaceful courtyard, Sky Sports bar

  • Close to the ISS Dome arena, Düsseldorf Airport and Messe Düsseldorf/Esprit Arena

  • Easy access to the A52, A44 and A3 highways

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf City Nord

Noerdlicher Zubringer 7, Moersenbroicher Ei
40470 DUESSELDORF
Germany

GPS:51.25382216022807, 6.800176778649877

Telephone +49 211 989040

Fax +49 211 98904100

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PIAZZA

Our restaurant "PIAZZA" is open again from 18:00 - 22:00 o'clock.

Your meetings and events

Flexible, light, inviting: The 6 meeting rooms at our hotel are available for your business or private events for up to 190 participants. Naturally, all our rooms are air-conditioned and equipped with WIFI. Our technology and service are state-of-the-art and regular checks ensure the high quality of our services. Lots of natural light lends the rooms a warm atmosphere. Take advantage of our professional support: We are always on hand to help organize and run your event and ensure that it goes smoothly.

Room descriptions and layouts

9 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Nord, you have the choice of Standard Rooms with queen-size bed, double bed or twin beds and Privilege Rooms with king-size bed. All 190 rooms are air-conditioned and equipped with WIFI. One child aged up to 16 may stay in your room free of charge. Your pet is also welcome to stay with us for a fee of EUR 12 a night. Our laundry and ironing service will take proper care of your clothing and laundry needs for a fee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  867 reviews

TripAdvisor Rating  4.0/5  650 reviews

Nice employee

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Like home

Dear turkiz umit o., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Hildach Guest Experience Manager

Top Hotel

Customer review rating 5.0/5

S. Families - Confirmed reviews ALL

Alles perfekt gut sehr

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duesseldorf City Nord. Über Ihre positive Bewertung freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Marc Hildach Guest Experience Manager

No sleep possible

Customer review rating 2.0/5

Volker Business - Confirmed reviews ALL

As usual the service quality and hospitality in this place is low respectively weak. In addition to that, I requested a quiet room beforehand, as always - this should already be in my file. The only reason I stay at this place because it is convenient to get to and from my business. However the room that was assigned to me was 421. Late at night, when I returned to my room, and found out that this is probably the loudest room that was available (the hotel wasn't full by any means). The traffic noise was unbearable. In addition that I had to cope with a bunch of drunk screaming in the hallway at 3.30 am or so. No one of the staff seemed to care. The morning after, I told the girl at the reception about this. She said my complaint was invalid because there were even louder rooms in the hotel. No apology, no reason why I was assigned to such a noisy room in an otherwise scarcely occupied hotel.

Dear Volker B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark for the friendliness and politeness of our staffs have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, Marc Hildach Guest Experience Manager

Customer review rating 3.5/5

L. Couples - Confirmed reviews ALL

Prima

Sehr geehrter Herr L., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Marc Hildach Guest Experience Manager

Alles ok

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

ok

Sehr geehrter Herr G., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Marc Hildach Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 232 reviews 7.7/10 Location
  • 480 reviews 6.5/10 Room
  • 432 reviews 8.9/10 Service
  • 9 reviews 6.3/10 WiFi
  • 294 reviews 8.7/10 Breakfast
  • 249 reviews 8.4/10 Cleanliness
  • 228 reviews 4.5/10 Comfort
  • 113 reviews 4.5/10 Value

Powered by Trustyou