Mercure Hotel Duesseldorf City Center

Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.2/5 805 reviews

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Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Telephone +49 211 35540

Fax +49 211 3554500

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

QUATRE SAISON

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Your meetings and events

Our hotel's 3 meeting rooms are available for your business and private events for up to 90 people. The rooms are air-conditioned and have free WIFI access (air conditioning can only be used between 6AM and 10PM). The technology and service provided are state-of-the-art and regular checks ensure consistent high quality. You can rely on support from our experienced staff in organizing and hosting your event: The professional team is on hand to help you at all times and will ensure that your event runs without a hitch.

Room descriptions and layouts

3 

meeting rooms

From 1 to 33 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  805 reviews

TripAdvisor Rating  3.5/5  1,157 reviews

Great stay

Customer review rating 4.5/5

Lisa H. Friends - Confirmed reviews ALL

We had a great stay at the mercure hotel. Lovely clean room. Very friendly and helpful staff. Very accommodating with an extra night when our flight was cancelled.

Dear Ms. h., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. O It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Felt like home

Customer review rating 5.0/5

Rashyd A. Solo - Confirmed reviews ALL

Every time when I’m in Düsseldorf, I prefer to stay here. Perfect location, helpful and friendly staff, nice breakfasts

Dear Mr. A., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the lovely remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Bad attitude front desk staff and some Good ones too, Rooms underwhelming

Customer review rating 2.0/5

Omar Families - Confirmed reviews ALL

We stayed at Mercure Düsseldorf City Center last weekend for the second time since a couple of months. The hotel is within proximity to the central station. The overall impression of the hotel and the rooms is underwhelming, unlike other Mercure hotels I stayed in. The rooms and furniture are in need of a revamp and refurbishment. Now the highlight of the stay, was the very well poised, gracious, friendly front desk staff member Nikita Daniels. Which I had the pleasure of encountering at check-in on both stays. I must point out I felt welcomed back, had a quick seamless check-in and was given an excellent recommendation by Nikita on where to go eat for dinner just around the corner. So, usually the staff makes all the difference and improve the overall picture of the stay with their personalities and customer service skills. We are grateful for Nikita for making our weekend in Düsseldorf wonderful, so thank you! Finally, I have to point out the truly negative observation of the stay unfortunately caused by a different staff member, the manager Mr. Essam Labib. The day before checkout, I went down to reception to extend my keys to 5pm for the day of checkout, as this a benefit offered to Accor members. It was done no problem as a silver Accor member (former Gold here and reclaiming it status after this stay). On the day of the checkout my keys expired at noon, so I went down again to activate the keys again. I explained the situation to Mr. Labib (front desk manager) he said a late check out fee would incur as a result. To my surprise I thought he was joking and said to him are you aware I’m an Accor member and a regular customer and a complimentary late checkout is one of the benefits of the Accor membership. Mr. Labib did not answer, and I had thought the matter was settled. Sadly, the notion of customer loyalty/valuing regular customers is often lost with some people/organizations working in a customer-oriented roles. On the day of the checkout, upon settling the bill I was astonished to find out a late checkout has been indeed incurred. The amount of the extra charges did not matter to me, but the principal idea behind was very disappointing and thanks to Mr. Essam Labib a wonderful weekend has been spoiled by him and over something that is so silly and trivial. Issues like this prompt me to look for stays elsewhere when your regular customers are not appreciated. I am looking forward to a response and an explanation from higher management and rest assured I will this concern will be escalated to somebody as Accor offices.

Dear Mr. S., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-out procedures and the behaviour of the collegue at reception in particular. That is unacceptable and below our standards. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide very detailed feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. I feel very bad again for the inconveniences you had to deal with! Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Perfect stay. Great team.

Customer review rating 5.0/5

Stube Solo - Confirmed reviews ALL

The number one standout is the Team of employees. From the wonderful checkin at the Reception (so informative and very welcoming) to the fantastic team at breakfast- everyone was so caring.

Dear Mr. B., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mixed feelings on the good and the bad…

TripAdvisor rating 3.0/5

Speedbird92 Families - TripAdvisor review

We stayed at Mercure Düsseldorf City Center last weekend for the second time since a couple of months. The hotel is within proximity to the central station. The overall impression of the hotel and the rooms is underwhelming, unlike other Mercure hotels I stayed in. The rooms and furniture are in need of a revamp and refurbishment. Now the highlight of the stay, was the very well poised, gracious, friendly front desk staff member Nikita Daniels. Which I had the pleasure of encountering at check-in on both stays. I must point out I felt welcomed back, had a quick seamless check-in and was given an excellent recommendation by Nikita on where to go eat for dinner just around the corner. So, usually the staff makes all the difference and improve the overall picture of the stay with their personalities and customer service skills. We are grateful for Nikita for making our weekend in Düsseldorf wonderful, so thank you! Finally, I have to point out the truly negative observation of the stay unfortunately caused by a different staff member, the manager Mr. Essam Labib. The day before checkout, I went down to reception to extend my keys to 5pm for the day of checkout, as this a benefit offered to Accor members. It was done no problem as a silver Accor member (former Gold here and reclaiming it status after this stay). On the day of the checkout my keys expired at noon, so I went down again to activate the keys again. I explained the situation to Mr. Labib (front desk manager) he said a late check out fee would incur as a result. To my surprise I thought he was joking and said to him are you aware I’m an Accor member and a regular customer and a complimentary late checkout is one of the benefits of the Accor membership. Mr. Labib did not answer, and I had thought the matter was settled. Sadly, the notion of customer loyalty/valuing regular customers is often lost with some people/organizations working in a customer-oriented roles. On the day of the checkout, upon settling the bill I was astonished to find out a late checkout has been indeed incurred. The amount of the extra charges did not matter to me and the charges were eventually waived off, but the principal idea behind was very disappointing and thanks to Mr. Essam Labib a wonderful weekend has been spoiled by him and over something that is so silly and trivial. Issues like this prompt me to look for stays elsewhere when your regular customers are not appreciated. I am looking forward to a response and an explanation from higher management and rest assured I will this concern will be escalated to somebody as Accor offices.

Dear Mr. S. (I hope it is okay that I avoid using your name, as this would violate data protection regulations), as already mentioned in another way I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-out procedures and the behaviour of the collegue at the reception in particular. That is unacceptable and below our standards. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide very detailed feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. I feel very bad again for the inconveniences you had to deal with! Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager

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Other web-users rate our hotel

  • 330 reviews 9.2/10 Location
  • 514 reviews 5.2/10 Room
  • 488 reviews 8.9/10 Service
  • 10 reviews 4.5/10 WiFi
  • 260 reviews 8.4/10 Breakfast
  • 244 reviews 5.3/10 Comfort
  • 211 reviews 5/10 Cleanliness
  • 151 reviews 3.2/10 Vibe

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