Mercure Hotel Duesseldorf City Center

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Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.2/5 523 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

Telephone +49 211 35540

Fax +49 211 3554500

Contact email

  • 834,737,752,721:  MAIN STATION

  • 704,709,719:  STRESEMANNPLATZ

  • By plane

    DUESSELDORF AIRPORT At 8km / 4.97 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS:51.21939, 6.787725

Companies

  • BBOD 0.9 km / 0.56 mi
  • CLIFFORD CHANCE 1 km / 0.62 mi
  • DELOITTE & TOUCHE 0.7 km / 0.43 mi
  • DEUTSCHE BANK 1 km / 0.62 mi
  • DEUTSCHE POST 0.6 km / 0.37 mi
  • DEUTSCHE TELEKOM 1.5 km / 0.93 mi
  • ERNST & YOUNG 1 km / 0.62 mi
  • HENKEL 7 km / 4.35 mi
  • HSBC 1.5 km / 0.93 mi
  • KPMG 4.5 km / 2.8 mi
  • LANDTAG NRW 1.5 km / 0.93 mi
  • MC KINSEY 1 km / 0.62 mi
  • PEEK & CLOPPENBURG 0.9 km / 0.56 mi
  • WEST LB 1.7 km / 1.06 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

QUATRE SAISON

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Your meetings and events

Our hotel's 3 meeting rooms are available for your business and private events for up to 90 people. The rooms are air-conditioned and have free WIFI access (air conditioning can only be used between 6AM and 10PM). The technology and service provided are state-of-the-art and regular checks ensure consistent high quality. You can rely on support from our experienced staff in organizing and hosting your event: The professional team is on hand to help you at all times and will ensure that your event runs without a hitch.

Room descriptions and layouts

4 

meeting rooms

From 1 to 33 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  523 reviews

TripAdvisor Rating  3.5/5  1,116 reviews

Great location

Customer review rating 5.0/5

Robert G. Solo - Confirmed reviews ALL

Online check-in very easy. The receptionist was pleasant and helpful. The room was great, very clean and plenty of space. Located a few minutes from the station and about 5 minutes walk to the city centre. Really I could not fault it.

Dear Mr. G., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Very good ratio price/quality

Customer review rating 4.5/5

Grzegorz Business - Confirmed reviews ALL

The hotel is comfortably located. Very helpful personnel. Rooms are basic but clean and spacious.

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Feedback from our stay

TripAdvisor rating 5.0/5

yalcinbarin TripAdvisor review

Friendly and informative team, which I appreciate. Central location and short distance to the main railway station for seamless connection from and to the airport. Walk distance to many parts of the city.

Well located, nearby Dsf Hbf

Customer review rating 3.5/5

Wiro Friends - Confirmed reviews ALL

Friendly and dedicated staff. Hotel seems a little outdated,. My room was very warm. Air conditioning was not able to cool the room.

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your nice feedback on the staff, and also for your critique and suggestions on improvement regarding the room and the air condition. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good stay

Customer review rating 4.5/5

W. Business - Confirmed reviews ALL

Upgraded to higher class room. Hygienic environment throughout the hotel. Well room cleaning every day.

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Room too warm for comfort

Customer review rating 4.0/5

Gerry Friends - Confirmed reviews ALL

Was grateful for an upgrade to an apartment style room - split level and spacious. However the room was very warm. Turned on aircon to max cooling but did not seem to help as the underfloor heating was still on and no way to turn off. Other than the temp issue it was a pleasant stay.

Dear Mr. Y., I am sorry regarding the high room temperature, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are happy to learn that you would come back for another visit with us - we hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located

Customer review rating 4.0/5

Camila Friends - Confirmed reviews ALL

the hotel is very close to the hbf, the decor is a outdated but for the price is very much ok. The only thing that was missing was soap in the bathroom, they only had it in the shower.

Dear Ms. G., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for the positive remarks on the value, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Customer review rating 4.5/5

Daniel V. B. Business - Confirmed reviews ALL

Very friendly staff,helpful.

Dear Mr. Villas B. Ozaki, We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located

Customer review rating 4.5/5

Denise Solo - Confirmed reviews ALL

Well located hotel, perfect for a quick get to know day of the city

Dear Ms. Reyes, I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique regarding the house-keeping. . We take your input very seriously and I will discuss it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good reception service

Customer review rating 4.0/5

Yuki Friends - Confirmed reviews ALL

Overall good

Dear Ms. O., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback on the reception service, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great location, but noisy corridors

Customer review rating 3.5/5

Adrian Couples - Confirmed reviews ALL

Overall good room. You can see that it's some years old. However, very clean and even a tiny balcony. The disadvantage was the not sound proof door. This caused me some wake ups during night because you can hear people's words crystally clear. If your sleep is not very deep, you should probably choose another hotel.

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories. I am very sorry about the noisy corridors. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

optimal

Customer review rating 4.5/5

Xxxxx Friends - Confirmed reviews ALL

alles gut

Sehr geehrte Frau S., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung und das zufriedene Resümee. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Mercure Hotel Düsseldorf City Center zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located

Customer review rating 4.5/5

Ilpo Solo - Confirmed reviews ALL

Hotel is almost in city centre, very close to main railroad station. From airport You can take cheap train to the station and You have only short walk to the hotel. Pleasant staff, quiet rooms. Air-conditions all rooms and if You want You can have minibar and safety box if You pay extra charge. Because of corona restaurant and bar are temporarily closed. If You like to visit other towns in Germany, it is very easy because the train station is close to You.

Dear Mr. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located but very dated and tired suite

Customer review rating 2.0/5

Danny Couples - Confirmed reviews ALL

The suite was very dated with several lights not working, broken room and old furniture.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at the Mercure Hotel Düsseldorf City Center. I am very sorry that our hotel did not appeal to you very much. I sincerely apologise for the defiencies & problems, for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being implemented. It would be a pleasure to welcome you back to Düsseldorf and to our hotel. With best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Very good value for money

Customer review rating 5.0/5

Adina Business - Confirmed reviews ALL

Helpful and friendly staff, easy to reach location, nice rooms and good benefits for members.

Dear Ms. C., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Avoid this hotel

TripAdvisor rating 1.0/5

Venture306383 Business - TripAdvisor review

The hotel was transformed into one for emigrants. Full of families with children who are screaming, fighting and running through the entire hotel. It is impossible to rest at this hotel. Moreover the families are cooking in the rooms and the corridors smell like cooking food.

Dear Venture306383, Are you sure you were in our hotel? Regardless, I apologise for any problems. I am very sorry that we failed to meet your expectations and something went wrong. Please accept my apologies for any inconveniences caused. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter, General Manager

Amazing location , friendly staff and good value

Customer review rating 5.0/5

Tarek H. Couples - Confirmed reviews ALL

I had a weekend in Düsseldorf which was made perfect by the friendliness of the hotel staff , good location and amazing penthouse

Dear Mr. H., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location

Customer review rating 4.0/5

Philip G. Couples - Confirmed reviews ALL

Good location for access tot he main station, public transport and a short walk from the old town but rooms at the front of the hotel are quite noisy if the windows are open.

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

All good

Dear Mr. Q., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location

TripAdvisor rating 4.0/5

leozenov Business - TripAdvisor review

The Mercure Hotel Duesseldorf City Center is near the Bahnhof Station , just 5 minutes walking and is also near of supermarkets, shoppings and public transportation. Very easy check in and good size rooms. Excellent shower , good choice of TV channels but no refrigerator.

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