Mercure Hotel Duesseldorf City Center 4 stars

I've stayed several times at Mercure Duesseldorf Cit Center and have not been disappointed yet. The rooms could do with an upgrade, but otherwise everything is fine: it's quiet, clean, the staff are friendly and efficient, and breakfast is excellent.

Good restaurant. Clean room. Location close to the central station.

Satisfactory

We stayed there for 4 nights. The room furniture was not bad but we had two beds attached to each other with small separate covers for each bed. Also there was a place for the mini bar in the room but locked and without the mini bar. The staff is nice and welcoming and I didn’t take time to check in. I didn’t complain about those two issues but for a 4 stars hotel it was strange for me specially that it is not a cheap one.

Again a very nice stay, in a big nice room, thanks to the upgrade. Good breakfast with enough variation, even for our stay of 10 nights. The bartender is not the most jovial person, a bit of a stiff man, but correct.

Well the location of the hotel from the airport and my destination location was pretty near and I enjoyed the bar a lot. However, on my very last day I was locked out of my room 2 hours prior to check-out, when I went downstairs with this problem I had to keep coming back because it kept happening over and over again. It was rather inconvenient for me to be locked out at such a stressful time. Moreover, there were renovation happening in the hotel and caused the pipes to not send hot water to the rooms and the water for taking bath was totally cold.

It is always a pleasure to stay on Mercure city center hotel , which is has a warm welcome and good service. This kind of business hotels are generally do not have friendly collegues, but this one is well behaved and welcomed by all of the personal there, thanks to manager&all his team.

I came to the meet the marketing manager to start bringing groups from Malta as from next summer. I stayed in a single roo. The bathroom was a little small and claustrophobic. There was also the ventilator cover in the bathroom out of place.

The location is amazing, so close to Hbf, can go anywhere in foot distance. Awesome restaurants around...I wish the parking for hotel was not so expensive. I t is 19 Euro but the next public park house in 6 Euro.

Self check-in mail link led to a canceled booking on my account, had to re-book vie the Accor call center, very unfriendly, and forced to take a more expensive room. When I get to the hotel, I am told I have 2 bookings and asked to wait. Main lift not working. Room allocated was quiet, but very small, super small bathroom, and did not feel clean: renovation is overdue. Breakfast was several notches above the rest of the hotel, really good choice and quality.

I stay at your hotel every year, but from year to year I see no renovation at all - the carpet on flor - with dirty dots, the blanket was unclean... this stay I had an unpleasant experience with the lack of shampoo on the second day of my stay - I took a shower and afterwards realised that the bottle was empty - I wanted to take it off the clip on the wall to fill in the rest with water, but the clip was full with dark mold inside!!!! I felt absolutely disappointed staying wet under the shower with no shampoo and bad feeling that I washed my head a day ago with a mold!!! It was terrific!!!! I've never experienced that before in a 4-star hotel!!! Therefore I was surprised to know at the reception that the presence of a shower cap in the bathroom is considered to be an extra service. Truly to say, except the location and breakfast there-s nothing to be proud of at your hotel.

Warm welcome. Great staff willing to help and make your stay comfortable

Room was not upgraded according to my diamond status, no quality services in the room (e.g. fridge), lightening not very good

We had 3 day of joy, frienly staff and a spacius room.

as I told your front desk and assistent manager, and had your "housekeeping" department to clean the bath room on 153, you should be a shamed of your self. It looks like a hotel without management.