Hotel - Mercure Hotel Duesseldorf City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Center

3.5/5 1,067 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Tennis  (Nearby)
    • Grass tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Badminton
    • Billiards/Snooker
    • Bowling
    • Darts
    • Football
    • Horse riding
    • Karting facilities
    • Squash court
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:00
    • Opening hours : Week-end 6:30-22:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BBOD0.9 km / 0.56 mi DELOITTE & TOUCHE0.7 km / 0.43 mi DEUTSCHE POST0.6 km / 0.37 mi ERNST & YOUNG1 km / 0.62 mi HSBC1.5 km / 0.93 mi LANDTAG NRW1.5 km / 0.93 mi PEEK & CLOPPENBURG0.9 km / 0.56 mi
CLIFFORD CHANCE1 km / 0.62 mi DEUTSCHE BANK1 km / 0.62 mi DEUTSCHE TELEKOM1.5 km / 0.93 mi HENKEL7 km / 4.35 mi KPMG4.5 km / 2.8 mi MC KINSEY1 km / 0.62 mi WEST LB1.7 km / 1.06 mi

Congress centre

KONGRESSCENTER CCD6 km / 3.73 mi

Exhibition centre

FAIR GROUND6 km / 3.73 mi

Your meetings and events

Our hotel's 3 meeting rooms are available for your business and private events for up to 90 people. The rooms are air-conditioned and have free WIFI access (air conditioning can only be used between 6AM and 10PM). The technology and serviceprovided are state-of-the-art and regular checks ensure consistent high quality. You can rely on support from our experienced staff in organizing and hosting your event: The professional teamis on hand to help you at all times and will ensure that your event runs without a hitch.

Mercure Hotel Duesseldorf City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRUPELLO 30 m2 3 m 20 10 10 12 0
SCHADOW 50 m2 3 m 33 16 20 24 0
GRÜNDGENS 63 m2 3 m 42 21 24 30 0
SCHADOW & GRUPELLO 80 m2 3 m 80 26 36 40 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bedAll 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

  • 163 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 ALL Rating 3,636 reviews

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,067 reviews
Business - 19/01/2020 TripAdvisor review
« Pathetic »

I was expecting a better service and maintenance from a 4 star hotel. Dust all over the stair case, elevator has been shaky and horrible. Check-in experience can be better considering that I have been a loyal customer since 2017 and a silver card member.

Our hotel has responded to the review
Our hotel has responded to the review

I sincerely apologize for the problems regarding the elevator, the service and the house-keeping, that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Sven Schlüter, General Manager

V Families - 12/01/2020 Confirmed reviews ALL
« Not so great »

We booked 2 rooms. 1 room we got right away, but another room we have to wait until 16-17.00 Water was off and on. And next Day, Only cold water. So no showers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. l., I would like to offer my sincere apologies for the problems regarding the house-keeping and the shower/water. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Anonymous Couples - 08/01/2020 Confirmed reviews ALL
« Quite far from expectations. »

On room photos a 2 level suite was advertised, we asked for 2 level suite additionally while booking. Received a 1 level suite with claim that there are no 2 level suits in hotel (while from photos on website and from other visitors photos they are there in highest category which I booked.) To get to the suits one should go via a cold parking lot every time, to go to breakfast as well. Room itself did not have the fresh fruits, bathrobes, no bath (even room of class below has one) as specifically described in room description: "VIP bathroom including bathrobes, drinks from the minibar and coffee and tea facilities plus a complimentary newspaper in the room. WIFI, late check-out and fresh fruit also included." Now the worst part is that when going to sleep 2 dirty napkins were identified in the bed, 1 under a pillow 1 between beds. Napkins are not of the type used in room so are from previous visitor. We did not have the will or time to raise it at 3AM on 31 of December - but this is a serious housekeeping issue. We are staying a lot in hotels for work and leisure in many countries and it's quite a bit over the edge. Even 2* Ibis budget did not have such flaws. Other then these flaws breakfast was good and overall the room and facilities were fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our house-keeping was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Juker Families - 05/01/2020 Confirmed reviews ALL
« We Wohle return »

We came to visit some art exhibitions in town and wanted a decent and reliable hotel. We found both.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Maha E. M. Families - 04/01/2020 Confirmed reviews ALL
« Excellent »

I was extremely happy.. Because the whole staff was very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Yves V. Solo - 03/01/2020 Confirmed reviews ALL
« Nice stay in Düsseldorf »

Hotel at walking distance from the "Kö" and the Christmas Market. Very nice breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice remarks on the breakfast in particular. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Uwe D. Friends - 02/01/2020 Confirmed reviews ALL

Alles Prima

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb nicht nur für Ihren Besuch und dass Sie sich die Zeitgenommen haben, Ihren Aufenthalt im Mercure Hotel Düsseldorf City Center zu bewerten, sondern auch für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem "Alles prima" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit freundlichen Grüßen, Ihr Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Fuad Families - 01/01/2020 Confirmed reviews ALL
« It was ok »

Overall was ok, but we have called the facility to inform that we will come with a child and if it will be possible to get a child bed, the employee said that wold not be a problem and have sent the link for payment. When arriving at the hotel we found out that it was not noted that we will stay with a child and we were informed that there are no baby beds. But after 1 hour a baby bed was brought to our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, the nice feedback, and also for your critique and suggestions on improvement regarding the check-in (missing child bed). We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Anonymous Families - 30/12/2019 Confirmed reviews ALL
« best service »

easy n confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the service. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

July Business - 16/12/2019 Confirmed reviews ALL
« Great personnel! »

One of the best mercure hotels that I have ever stayed. The personnel were very professional and friendly. The breakfast was great with fresh orange juice and nice German breads.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Family - 16/12/2019 TripAdvisor review
« City’trip »

Hôtel very good loccated. Spacious room. Very good parking. Duuseleorf is a nice city en Christmas markets are wonderful. We plane a next visit in the summer. The staff from the hotel was very kind. We like very much outer visit on the bar.

Our hotel has responded to the review
Our hotel has responded to the review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the room, the bar and especially the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Utpal C. Business - 15/12/2019 Confirmed reviews ALL
« I wont prefer to stay next time. »

Worst, no room service daily. Never changed the bed lining in 5 days. Have to ask for providing soap & to change towel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I would like to offer my sincere apologies for the problems regarding the room, the house-keeping and the service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Düsseldorf City Center. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Dr.amir H. T. Solo - 15/12/2019 Confirmed reviews ALL
« Great Location »

Location is very good.Just 5 minutes walk to central train station and 10 minutes walk to komigsallee and altstadt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr.T., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Paul Friends - 11/12/2019 Confirmed reviews ALL
« Only 2 nights unfortunately »

I was expected and check-in with an upgrade was easy. Pleasant staff. Room was clean, comfortable, functioning and spacious. The lift was out of order / being worked on but there is another one. Beer selection has increased in the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Alla Z. Business - 05/12/2019 Confirmed reviews ALL
« I am not Mr. B. »

I am not Mr. B.. Please provide correction in your hotel system. I am Alla Z., gold member of Accorshotels.com. I stayed in Duesseldorf Mercure hotel center from 26 till 28 of November 2019. My room is 506- very small and dirty. Your receptionist on duty 26.12. was non friendly. Such very poor expirience is my first time using Accorshotel chain hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that the room & the behaviour of the reception staff was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Sergio Business - 30/11/2019 Confirmed reviews ALL

Good experience, but too expensive for the value provided: no breakfast included, no ammenities (such as gym).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mohamed S. Business - 28/11/2019 Confirmed reviews ALL

The location is great and the staff is good but the room was very very tiny

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice Feedback on the staff, and also for your critique and suggestions on improvement regarding the size of the room. We take your input very seriously and we will show you another room at your next visit. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Family - 27/11/2019 TripAdvisor review
« Christmas market visit »

Hotel was near the old city. 15 minute walk. Rooms were good only a bit warm. Breakfast was super they make fresh omelets, waffles, crepes on the spot. Only a clear discription for the parking garage.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and for taking the time to write a review. We very much appreciate the high rating as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Aude L. Business - 25/11/2019 Confirmed reviews ALL
« Close to train station, but not as expected for a Mercure standard »

Make the job : have a safe place to sleep and have a breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., I would like to offer my sincere apologies for the problems regarding the room and the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« Visit to Düsseldorf Christmas markets »

Hotel was very basic and over charging in bar €23 for two glasses of house wine. Room 501 provided was very basic and had a very bad design of toilet and shower almost in the room. Bed was less than 1.5 meters from door and offered very little noise protection from hall. The bed was not a double but two singles pushed together with single quilts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., I would like to offer my sincere apologies for the problems regarding the room. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with! I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

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