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Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating 4.2/5 4,002 reviews

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Mercure Hotel Duesseldorf City Center
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Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 duesseldorf
germany

Tel: +4921135540

Fax: (+49)211/3554500

Check-in from 15h00

Check out up to 12h00

  • 834,737,752,721 :  MAIN STATION

  • 704,709,719 :  STRESEMANNPLATZ

  • By plane

    DUESSELDORF AIRPORT At 8km / 4.97 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS :51.21939, 6.787725

Companies

  • BBOD 0.9 km / 0.56 mi
  • CLIFFORD CHANCE 1.0 km / 0.62 mi
  • DELOITTE & TOUCHE 0.7 km / 0.43 mi
  • DEUTSCHE BANK 1.0 km / 0.62 mi
  • DEUTSCHE POST 0.6 km / 0.37 mi
  • DEUTSCHE TELEKOM 1.5 km / 0.93 mi
  • ERNST & YOUNG 1.0 km / 0.62 mi
  • HENKEL 7.0 km / 4.35 mi
  • HSBC 1.5 km / 0.93 mi
  • KPMG 4.5 km / 2.8 mi
  • LANDTAG NRW 1.5 km / 0.93 mi
  • MC KINSEY 1.0 km / 0.62 mi
  • PEEK & CLOPPENBURG 0.9 km / 0.56 mi
  • WEST LB 1.7 km / 1.06 mi

Hotel services

QUATRE SAISON

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 163 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Garage Additional charge
    • On site
    • 52 parking spaces
    • Private

Your meetings and events

Our hotel's 3 meeting rooms are available for your business and private events for up to 90 people. The rooms are air-conditioned and have free WIFI access (air conditioning can only be used between 6AM and 10PM). The technology and serviceprovided are state-of-the-art and regular checks ensure consistent high quality. You can rely on support from our experienced staff in organizing and hosting your event: The professional teamis on hand to help you at all times and will ensure that your event runs without a hitch.

Room descriptions and layouts

3 

meeting rooms

From 1 to 33 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Office

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,002 reviews

TripAdvisor Rating 3.5/5

1,091 reviews

Good hotel in central location

TripAdvisor rating 5.0/5

531russelll 18/10/2021 TripAdvisor review

I cannot find any fault with my stay at this Mercure hotel. I requested early check-in the previous day, which was easily organised, and the check-in was quick and efficient. The room was comfortable with a large window overlooking a side street. The bathroom was of a good size and well equipped, and the bed was comfortable. The security safe did not work properly, but on asking the receptionist it was fixed very quickly. The breakfast was buffet style again with an omelette bar and fresh produce. The location could not be more convenient, just one tram stop from the Hauptbahnhof with its many transport connections. Altogether a very pleasant stay.

The hotel is called City Centre but it is not located there

Customer review rating 1.5/5

Nick Business - 14/10/2021 Confirmed reviews ALL

Not good, sadly, the bar was closed, the rooms had a sticky coca cola puddle by the bed. I was told for my 2 night stay the rooms would not be entered or cleaned, however after I was out for a whole day I came back to fnd my suite door wide open (I had definitely shut it in the morning), nothing was taken but a serious security issue. I noticed used tissues in the lobby on day one, that were still there on day 2. The room and balcony felt very grubby and certainly not what I expected for the money I had paid or the stanard i would expect from Accor group. My colleague changed from the Ibis to this hotel and wished he hadn't as his room was so bad he had to move rooms.

Dear Nicholas E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am really sorry that your stay was so disappointment for you and I would like to apologize for the inconvenience. Regarding the mentioned problem, please be assured that I have already had a discussion and will adjust the necessary process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Past his prime and rather loud

Customer review rating 2.5/5

Anonymous Business - 14/10/2021 Confirmed reviews ALL

I think the Hotel has seen better years. I found it rather noisy due to the traffic outside and that even with closed windows.

Dear Christoph W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

big room, huge bathroom

Customer review rating 4.5/5

Dh Solo - 13/10/2021 Confirmed reviews ALL

Nice big room, thanx for the upgrade. Nice view of the roof landscape.

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Lovely staff, tired facilities.

Customer review rating 3.0/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

Located in a convenient but slightly seedy part of town, the hotel is in need of gentle refurbishment (badly chipped sink, 1970s style room furnishings, etc..) This downside is offset by a really pleasant and helpful staff.

Dear Mr. I., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

perfect location and nice breakfast

Customer review rating 4.5/5

Hsiao K. Business - 06/10/2021 Confirmed reviews ALL

perfect location and nice breakfast

Dear Mr. C., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the breakfast in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Well located, but…

Customer review rating 3.0/5

Tiago C. Solo - 02/10/2021 Confirmed reviews ALL

It was ok, but not great, people at reception struggled at English so it took forever to do the check in and check out, the bathroom was very poor, the toilet flush didn’t work properly, it was very hard to press and the shower door didn’t fully close so every time I would use the shower it would flood the bathroom floor. Plus the walls were really thin and I could perfectly hear the rooms next to me. Other than that, the location was great and the room was comfortable.

Dear Tiago C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Comfortable

Customer review rating 4.0/5

George H. Business - 01/10/2021 Confirmed reviews ALL

Well located & clean room ,feel convenient n comfortable .

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Very good stay

Customer review rating 4.5/5

Jean-paul Families - 28/09/2021 Confirmed reviews ALL

always nice an friendly. got upgraded to apartement house due to diamond level

Dear Jean-Paul S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Ok - given the circumstances

Customer review rating 3.5/5

F. Business - 27/09/2021 Confirmed reviews ALL

Check in process/staff were ok, generally helpful (though it seemed to take a long time/a lot of keyboard inputs for a booking made in advance). Pity there was no chance for bar/late evening drink before bed (prob due to restrictions/staffing)

Dear F. Ashton , We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. Thank you for sharing your experience, and we hope that on your next visit we will have open also our hotelbar. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Very well located and friendly staff

Customer review rating 4.0/5

Rain Business - 23/09/2021 Confirmed reviews ALL

Check in, Check out went well. Room was perfect (clean, right size) and nice bathroom, including a bath. Maybe the table in the hotel room can be a bit larger, make it easier to work.

Dear Elwin d., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Still a good value in Düsseldorf

Customer review rating 4.0/5

Koen Solo - 16/09/2021 Confirmed reviews ALL

It had been a while since my mast visit to Mercure Hotel Duesseldorf City Center, but it's still a good value: close to the station and the city center, decent size rooms, a very good breakfast. The staff are friendly, and the hotel deals well with the corona measures.

Dear Koen V., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Like always, good stay, perfect breakfast

Customer review rating 5.0/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Missunderstanding with reception. Late checkout was included in resa, but we were told that we could not stay until 18, but have to checkout at 16. Onky by insisting on the fact that we booked especially this room because of the late checkout included, we were authorized to stay until 18. The safe didn’t work, but because of corona staff could not enter our room to solve the problem. In my opinion it was a problem of the batterie which I told receptionnist at checkout.

Dear Sylviane F., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. Sorry for the misunderstanding with our colleagues from the reception and thanks for your understanding and the overall very good feedback. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Old rooms on urgent need of renovation

Customer review rating 1.0/5

Stephan Solo - 12/09/2021 Confirmed reviews ALL

Despite wonderful staff and nice breakfast, the rooms are super old and falling apart. The sofa was broken, the chairs upholstery looked like they where manufactured in the early 80´s. Worse the air conditioning was barely working and opening the windows with the street noise wasn’t possible.

Dear Stephan B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

good location

Customer review rating 4.5/5

P Business - 12/09/2021 Confirmed reviews ALL

nice hotel close to public transport and restaurants

Dear Pramod M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

well located, super helpful staff,

Customer review rating 5.0/5

Anonymous Business - 05/09/2021 Confirmed reviews ALL

It was great. Two nights during Covid restrictions. Well managed facilities, spotlessly clean. The staff were awesome and super polite and helpful. Would recommend and price was very good. Thank you!

Dear Justin P., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good hotel but can’t say it’s 4 stars

TripAdvisor rating 3.0/5

THSAMAD 02/02/2020 TripAdvisor review

We stayed there for 4 nights. The room furniture was not bad but we had two beds attached to each other with small separate covers for each bed. Also there was a place for the mini bar in the room but locked and without the mini bar. The staff is nice and welcoming and I didn’t take time to check in. I didn’t complain about those two issues but for a 4 stars hotel it was strange for me specially that it is not a cheap one.

Thank you for your nice remarks on the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

excellent

TripAdvisor rating 5.0/5

aytugkucuk Business - 27/01/2020 TripAdvisor review

It is always a pleasure to stay on Mercure city center hotel , which is has a warm welcome and good service. This kind of business hotels are generally do not have friendly collegues, but this one is well behaved and welcomed by all of the personal there, thanks to manager&all his team.

Thank you so much for the amazing remarks on the staff. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

Nice location, clean room, excellent service, friendly staff

TripAdvisor rating 4.0/5

Hrideta 26/01/2020 TripAdvisor review

The location is amazing, so close to Hbf, can go anywhere in foot distance. Awesome restaurants around...I wish the parking for hotel was not so expensive. I t is 19 Euro but the next public park house in 6 Euro.

Thank you so much for the nice comments. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

Pathetic

TripAdvisor rating 1.0/5

rcbathina Business - 19/01/2020 TripAdvisor review

I was expecting a better service and maintenance from a 4 star hotel. Dust all over the stair case, elevator has been shaky and horrible. Check-in experience can be better considering that I have been a loyal customer since 2017 and a silver card member.

I sincerely apologize for the problems regarding the elevator, the service and the house-keeping, that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Sven Schlüter, General Manager

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