Mercure Hotel Frankfurt Eschborn Helfmann Park

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Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

Customer review rating (ALL Rating) 3.9/5 111 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 7 events rooms with natural light for up to 200 people, view of the skyline from the 5th floor

  • RELAX Food, Drinks & You - eat, drink and work in comfort

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern hotel rooms with air conditioning and free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 ESCHBORN
Germany

Telephone +49 6196 96970

Fax +49 6196 9697100

Contact email

  • By plane

    FRANKFURT AIRPORT At 13km / 8.08 miles

  • By train

    FRA RAILWAY STATION At 8km / 4.97 miles

GPS:50.139643, 8.584861

Companies

  • ACCENTURE 8 km / 4.97 mi
  • ACCOVION 0.1 km / 0.06 mi
  • COMPASS GROUP 0.1 km / 0.06 mi
  • CONTINENTAL AG 0.05 km / 0.03 mi
  • D2 VODAFONE 2 km / 1.24 mi
  • DEUTSCHE BANK 2 km / 1.24 mi
  • DEUTSCHE TELEKOM 2 km / 1.24 mi
  • HERTZ 0.3 km / 0.19 mi
  • LG Electronics 2 km / 1 mi
  • PROCTER UND GAMBLE 5 km / 3.11 mi
  • RANDSTAD 0.3 km / 0.19 mi
  • T-MOBILE 2 km / 1.24 mi
  • TECHEM AG 3 km / 1.86 mi
  • VR LEASING AG 2 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Your meetings and events

View of the skyline included: The view of Frankfurt's high-rise buildings will delight guests at your event in the Mercure Eschborn Helfmann-Park! Our hotel's 7 meeting rooms on level 5 feature state-of-the-art and versatile configuration for up to 180 participants. All rooms are air-conditioned and have WIFI and DSL. Plenty of natural light and views of the Frankfurt skyline give the rooms a pleasant atmosphere. Please ask us for more information - we will be happy to discuss the details with you. Naturally, our qualified staff are always on hand to assist with the planning, organization and even the hosting of your event.

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The 179 modern rooms at our 4-star Mercure Eschborn Helfmann Park have AC, Wi-Fi and DSL. Many of the standard and privilege rooms have skyline views. One child up to 16 years of age stays for free in In your room. For your stay with family we recommend our spacious family rooms with two separate sleeping areas and connecting door. Your pet is welcome (fee 10 EUR/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  111 reviews

TripAdvisor Rating  3.5/5  183 reviews

excellent service

Customer review rating 5.0/5

Jerin J. Business - Confirmed reviews ALL

excellent service

Dear Jerin j., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Schumacher-Bazzoli & Team

Well located, nice business lounge and meeting rooms

Customer review rating 4.0/5

Sand Business - Confirmed reviews ALL

Very adapted for business purpose and close to the office area of Schwalbach. Would be good to install a fitness room or a swimming-pool but the running tracks outside are also very good when the weather permits.

Dear Sandrine, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Schumacher-Bazzoli & Team

Returning guest. Always good!

Customer review rating 5.0/5

Jeju Solo - Confirmed reviews ALL

Warm welcome, room prepared to my wishes. Very nice staff, nice room.

Lieber Herr J. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Helfmann Park. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sandra Schumacher-Bazzoli & Team

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

nice reception, good service, very good breakfeast buffet

Dear Michael Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Schumacher-Bazzoli General Manager

The room was not properly cleaned!

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I came in the room to find things from the previous guest, cup marks everywhere and an opened water bottle

Dear Mina I., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Schumacher-Bazzoli General Manager

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Everything was good except that my room card didn't work.

Well Designed Hotel with Nice and Clean Rooms

Customer review rating 4.5/5

Kirsten Couples - Confirmed reviews ALL

we stayed for the sixth time and always have a good experience with this hotel. The staff ist nice and helpful and the rooms are quite and very clean. The overall impression of the design of the hotel adds to the good experience since it’s not overloaded but equipped with little nice and interesting details and colors. Overall a a hotel to recommend with a very fair price.

Good location and Staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good

Nicht wie erwartet

Customer review rating 2.5/5

Elsa Solo - Confirmed reviews ALL

The hotel is clean and the team is friendly but it did not meet my expectations. The first thing one sees as you approach the hotel are two dead plants on each side of the entrance. We are currently battling Covid-19 but disinfectant stations at the lifts were empty. There soap dispenser at the sink in my room was likewise. I had to get soap from the shower dispenser every time I wanted to wash my hands. Getting hot milk for breakfast was not so easy.

Unexpected and poor services from such reputed 4 star International hotel

TripAdvisor rating 2.0/5

ujjwaltandulkar Business - TripAdvisor review

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was poor cooperation from the hotel staff in spite of understanding my difficulty.

Small rooms, poor breakfast quality- not great for the price

TripAdvisor rating 1.0/5

NesKfee Business - TripAdvisor review

I stayed there 2 nights for business purpose. The premium room at special price I booked in advance was not available on my arrival. Instead I got a standard tiny room with bugs - I could move to another standard room after I did complain. No iron or iron board in the room, you must go to the 3rd floor in a Iron room. Not convenient when you are on business trip and stay several nights if you need to iron shirts etc. Breakfast costs a fortune really for such a poor quality and so little choice. Very disappointing. And in the end, I was over charged with the invoice whereas I had to stay in a room of lower standard than the one I originally booked. I complained online to Accor. Noboby never came back to me. I do not recommend at all that hotel- the customer service is absent - you are just a number paying for a room. No matter how bad is the service.

enjjoyed the stop

TripAdvisor rating 4.0/5

IanC1275 Business - TripAdvisor review

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

Zimmer

TripAdvisor rating 3.0/5

725samueln Business - TripAdvisor review

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

Nice hotel but poor service

TripAdvisor rating 4.0/5

S5596QUphilippeb Business - TripAdvisor review

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

1 class stay

TripAdvisor rating 5.0/5

anitaandersen2016 Business - TripAdvisor review

1 class service from the staff at the hotel. Always ready to help you if it's needed. Nice room and perfect cleaned. I was missing a bottle opener either in the room or at the buying machine but that's just a little thing to improve. The breakfast was splendid and both the checkin and the checkout went quick.

Business Hotel - nice restaurant and bar area

TripAdvisor rating 3.0/5

joe1973d Business - TripAdvisor review

Standard rooms, nice entrance, bar and restaurant area. Conventient accomodation for 1-3 overnight stays - manly if you are there for work the entire day and simply look for a quite place to recap the day and have a glass of wine.

Statisfaction

TripAdvisor rating 4.0/5

cuteimp Business - TripAdvisor review

I am very happy about your service. But The cleanliness of room did not meet my expectation. Hairs and others were left on the bed after cleaning. I hope that the more carefully you have clean to bed. Thanks

Early check in.

TripAdvisor rating 3.0/5

Steve S Solo travel - TripAdvisor review

I paid an extra 30 euro's to be able to check in early at 8am when I arrived the room wasn't ready, was told housekeeping doesn't start until 8am, whats the point of offering this service when the cleaners don't start work until the check in time. So I said I would go and have some breakfast whilst they cleaned the room expecting to not be charged for it but they wanted to charge that to my room, so I asked for the manager and then they said okay go for breakfast no charge, when I saw the breakfast available it was poor for a hotel of this standard, cold and poor selection in the hot food area. Finally got in my room at 8-40am as a platinum card holder with Accor Hotels staying 12 weeks of the year with them not one of their best efforts.

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