Hotel - Mercure Hotel Frankfurt Eschborn Helfmann Park
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Helfmann Park

3.5/5 176 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ACCENTURE8 km / 4.97 mi ARCOR AG UND CO2 km / 1.24 mi CONTINENTAL AG0.05 km / 0.03 mi DEUTSCHE BANK2 km / 1.24 mi HERTZ0.3 km / 0.19 mi RANDSTAD0.3 km / 0.19 mi TECHEM AG3 km / 1.86 mi
ACCOVION0.1 km / 0.06 mi COMPASS GROUP0.1 km / 0.06 mi D2 VODAFONE2 km / 1.24 mi DEUTSCHE TELEKOM2 km / 1.24 mi PROCTER UND GAMBLE5 km / 3.11 mi T-MOBILE2 km / 1.24 mi VR LEASING AG2 km / 1.24 mi

Congress centre

FRANKFURT8 km / 4.97 mi

Exhibition centre

MESSE FRANKFURT8 km / 4.97 mi

Your meetings and events

View of the skyline included: The view of Frankfurt's high-rise buildings will delight guests at your event in the Mercure Eschborn Helfmann-Park! Our hotel's 7 meeting rooms on level 5 featurestate-of-the-art and versatile configuration for up to 180 participants. All rooms are air-conditioned and have WIFI and DSL. Plenty of natural light and views of the Frankfurt skyline give the rooms a pleasant atmosphere. Please ask usfor more information - we will be happy to discuss the details with you. Naturally, our qualified staff are always on hand to assist with the planning, organization and even the hosting of your event.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
NORDEND 23 m2 3 m 15 10 9 10 12
OSTEND 23 m2 3 m 15 10 9 10 12
WESTEND 23 m2 3 m 15 10 9 10 12
SACHSENHAUSEN 24 m2 3 m 15 10 9 10 13
NORDEND+OSTEND 46 m2 3 m 30 18 20 20 20
OSTEND + WESTEND 46 m2 3 m 30 18 20 20 20
BOCKENHEIM 50 m2 3 m 40 18 19 24 26
ESCHERSHEIM 50 m2 3 m 40 18 19 24 26
NORDEND+ OSTEND+ WESTEND 69 m2 3 m 50 25 34 30 30
GINNHEIM 76 m2 3 m 50 24 30 30 40
BOCKENHEIM+ ESCHERSHEIM 100 m2 3 m 78 35 38 50 60
ESCHERSHEIM+ GINNHEIM 126 m2 3 m 90 45 44 60 50
WITH MOST SPACE (1-3) 176 m2 3 m 200 50 87 120 93
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 179 modern rooms in the 4-star Mercure Eschborn Helfmann-Park are air-conditioned and have WIFI and DSL connection. Many of the Standard and Privilege Rooms feature views of the skyline. One child aged up to 16 years may stay free of charge in your room. If you are staying with family, we recommend our spacious family room with two separate sleeping areas and connecting door. Your pet is also welcome (EUR 10/night).

  • 179 rooms
  • 169 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 1,300 reviews

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 176 reviews
Wei H. Business - 24/11/2019 Confirmed reviews ALL
« Wifi was too bad »

Wifif signal was too weak for room 322. Had to video chat in bathroom with slightly better signal

Ruth L. Business - 15/11/2019 Confirmed reviews ALL
« Ruth L. »

I arrived at the hotel at 3pm and was told that there was no way for me to order food at all - not even through room service. Food would not begin again until 6pm, however in your elevator and in the relax menu in the room you advertise food from 10am right until 1am. For a business hotel this is very bad service. Also no mini bar in the room, not even a bottle of water

Holger W. Business - 30/09/2019 Confirmed reviews ALL
« Good as usual »

My latest Trip to Eschbon was again very good and the hotel staff did, once again, a very good job.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr W., vielen Dank dass Sie uns eine super Bewertung dagelassen haben. Es freut uns sehr dass Sie sich so wohl fühlen bei uns. Bis hoffentlich bald. Ihr Team vom Mercure Eschborn Helfmann Park

Mr. S. Friends - 19/09/2019 Confirmed reviews ALL
« Dissatisfied due to less value to the customer request »

It was a recommended by our office colleagues to stay in this hotel. I was happy with all my previous stay but this time I was very disappointed, following is the reason. 1. I had to prepare for my workshop and the internet was too slow. Opening the google page was taking about 2 to 3 mins and sometimes no internet connection 2. I called reception concerning to this problem, they said it is working fine for them I can come down and test the internet speed to confirm. I responded it may be working fine at the reception but we have a problem in our room. They replied my be too many guest in the hotel today and causing the internet slow and no technician available in the night. 3. Next day evening the internet was still slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you for taking the time to rate our house. I am glad that you were basically satisfied with the stay. What I'm not happy about is that you could not do your job because of the internet problem. We have more problems with it in the last day and the external provider is already informed. We hope the internet will work again as soon as possible. We apologize again and hope that you can enjoy your next stay more. See you hopefully soon. Best regards Daniel Butzer - General Manager

Happy C. Business - 17/07/2019 Confirmed reviews ALL
« Good as usual »

The service was good as at ally other trips before

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihr Feedback zu Ihrem Aufenthalt vom 09. bis 10. Juli 2019 bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., haben Sie nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schöne Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

- Business - 19/06/2019 Confirmed reviews ALL

alles war okay

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Juni 2019 bei uns im Hause. Leider hatten wir Probleme mit unserem Bewertungsportal, so dass Sie meine Rückmeldung etwas verzögert erhalten, ich bitte dies zu entschuldigen. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schönes Wochenende. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Rainer Business - 27/05/2019 Confirmed reviews ALL
« Great Breakfast »

The friendlyness of the staff at check in was ok. They were not unfriendly per se; But also I had to ask them myself about Beakfeast (ist in included, when is it, where is it) and also Wifi credentials were not given to me without asking. Usually, all the relevant info is given to the guest without asking. The room itself was clean. The interior was ok but I didn't leave a to comfortable feeling with its greyish colored walls. Overall the stay was OK while the breakfast was a highlight.

Piotr Business - 19/05/2019 Confirmed reviews ALL
« Not bad »

Rooms standard very good, lack of English channels in TV.

Anonymous Business - 16/05/2019 Confirmed reviews ALL
« wear down room, unpolite receptionist »

via phone I discussed my earlier arrival time. the receptionist on the phone was extremly polite and organized that I can check in earlier (12:30) when i arrived at the hotel there was another person at the front desk. she told that there are no free rooms and it is not ok to check in earlier. i told i prediscussed with their colleague. suddenly there were rooms available. rooms are wear down

Kumar S. Business - 16/04/2019 Confirmed reviews ALL
« Hospitality was awesome , will look forward to Accor again if they can facilitate good and change my card status from Silver to Gold . »

My actual stay was from 10th to 24th after two days i come to know need to change Mercure Hotel Frankfurt Eschborn Helfmann Park-1 to other Mercure hotel on 18th due to 4 days holidays . So this part make me inconvenience why i haven't received this information before booking or why Mercure accept the booking until 24th . Change my Card (3…35A) status from Silver to Gold and add additional Bonus point to make me satisfied . Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to tell us about your experience in our house during your stay. I am sorry that your experience did not meet your expectations. Unfortunately we can’t close our house for online bookings due to technical reasons. You had booked the evening before arrival and because of that it was no longer possible to give you a preliminary information or the offer that you can have the complete stay in our sister hotel Mercure Eschborn Ost 150 meters only away in the street. Please be assured that this behavior does not reflect the service and quality standards, which we address to our house. Our ultimate goal is to provide our guests in all areas - from arrival to departure - always to provide an optimal stay and to ensure a perfect service. Due to your inconvenience and as a sign of our Le Club ACCOR Member appreciation, we would like to generously credit you Le Club points for a further six nights, that means 2.139 points and 1.725 status points. Thank you again for your open opinion, only in this way can we learn and move something in our quality. We hope you will give us the possibility to convince you of our improved service and quality during your next stay! Until then I wish you all the best and remain with best regards Isabella Schroeder Hotel Manager

Guoliang P. Business - 08/04/2019 Confirmed reviews ALL
« It's not like a 4-star hotel »

1.chair is no be well 2.no note to me for pay the fee before ,Just stopped my room card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr p., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations. I see in your feedback that we need to act in the friendliness, professionalism and helpfulness of our staff. Please be assured that we set great value on friendliness and service in our hotel and that it is of utmost importance to us that all guests feel welcome during their entire stay. I will discuss your feedback in our department manager meeting today to acting in your mentioned areas immediately and sustainably! Dear Mr p., while again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! Until then I wish you all the best and remain with kind regards Isabella Schröder Hotel Manager

Anonymous Business - 03/04/2019 Confirmed reviews ALL

Good as always

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr N., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt letzte Woche bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit und die freundlichen Worte sind für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Natürlich überlesen wir dabei nicht unsere „Entwicklungsfeld“ ;-). Lieber Herr N., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und eine entspannte Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Tony R. Business - 26/03/2019 Confirmed reviews ALL
« Great location for work »

Good, no issues polite staff everywhere always on hand to assist as needed. Rooms are clean and functional for a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I do not cover our "development fields" here, I see in your assessment that we need to act in our breakfast offer. Dear Mr R., thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one. Until then I wish you all the best and remain with Kind regards Isabella Schroeder Hotel Manager

M., L. Business - 04/03/2019 Confirmed reviews ALL
« not safe enough and breakfast not good enough »

Someone steal my bag during breakfast. Canteen is not secure enough.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Mr M., we received today your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park from 17.02.2019 to 02.03.2019. I regret very much the experience you made in our house during your stay. Please allow me to express my sincerest apologies. I can understand the uncomfortable feeling you had. We have a video surveillance, which we have also handed over to the police. Also, our employees always try to keep an eye on everything. But we are not liable for any imported items Please be assured that we set great value on safety in our hotel and that It is of utmost importance to us that all guests feel comfortable the hole stay. That you had a bad impression of our breakfast offer, too, means to me that we have urgent need for action and I will discuss your feedback with my restaurant manager to acting immediately and sustainably! We set great value on friendliness and service in our hotel and the utmost importance to us that all guests feel welcome during their entire stay. Dear Mr M., my team and I would be very happy to welcome you back to our house, hopefully to convince you of our hospitality. Until then I wish you all the best and remain with kind regards Isabella Schroeder Hotel Manager

Damian Business - 27/02/2019 Confirmed reviews ALL
« Satisfied »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I also see our development fields in your feedback. I will discuss with my team here so that we act directly and sustainably. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabella Schroeder Hotel Manager

Patrice Business - 14/12/2018 Confirmed reviews ALL
« Perfect Business Hotel »

Convenient check in check out. All amenities, clean, friendly service--all what one needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrice H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

S. Business - 20/11/2018 Confirmed reviews ALL
« good »

the breakfast buffet gets more sober every year

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pieter S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Anonymous Business - 26/10/2018 Confirmed reviews ALL
« Smelly bathroom experience »

My bathroom was very smelly and was not properly cleaned. When I addressed the issue I was let down because the every room was booked. They offered to use room spray to make it bearable. When the staff came to my room she denied to smell anything ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Anonymous Business - 03/10/2018 Confirmed reviews ALL
« Cigarette smoke smelling in the rooms »

Cigarette smoke smelling in the rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holger S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Joseph Families - 01/10/2018 Confirmed reviews ALL
« The bar was not well resourced »

The staff at the bar seemed overwhelmed and stressed. Drinks were restricted on Saturday night. More staff would habe done the trick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph A., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

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