Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

Name: Mercure Hotel Frankfurt Eschborn Helfmann Park
Address: ESCHBORN, 65760, GERMANY
Telephone: (+49)6196/96970
Rating: 4.3

Customer review rating 4.3/5 1,457 reviews

ALLSAFE approved hotel

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Mercure Hotel Frankfurt Eschborn Helfmann Park

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+ 21 Services

Mercure Hotel Frankfurt Eschborn Helfmann Park

Hotel for travellers looking for local and authentic experiences

We have intensified hygiene and prevention measures to ensure your safety. The ALLSAFE label stands for our new, enhanced cleanliness standards, and ensures that they are adhered to in this hotel.

Hotel Manager

The 4 star Mercure Hotel Frankfurt Eschborn Helfmann-Park located in the thriving business location of Eschborn right outside of Frankfurt. All 179 rooms are air-conditioned & offer free WIFI. The exclusive meeting area on the 5th floor with skyline views offers 7 rooms for events with up to 180 guests. Your arrival: main station is 13 km and the airport is 8 km away. Reach us by car via A5 and A66.

Enjoy the day in our cozy hotel. From here you can start your working day or excursion well. On our conference terrace you can regain your strength and enjoy a wonderful view over the Frankfurt skyline. The hotel is quiet & accessible. You can quickly get to the event. Zeil, Romans, Old Opera, Kleinmarkhallte or to the Opel Zoo? With direct S-Bahn links, everything is possible. Enjoy the evening at RELAX

The economy of the Rhine-Main region benefits from Eschborn, and the popular location benefits from its location in the Frankfurt region: a win-win situation creates opportunities for business. Good luck!

Hotel extras

7 events rooms with natural light for up to 200 people, view of the skyline from the 5th floor
RELAX Food, Drinks & You - eat, drink and work in comfort
Quiet location with ideal transport links to Frankfurt, the airport and highways
Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)
179 modern hotel rooms with air conditioning and free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public outdoor parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowed Paying
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- German
- English
- French
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 10AM (Paying) Need access to your room from 10am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Ironing room
- Shoe shine machine
Currency exchange

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
Snack & beverage machine

Golf course 18 holes (nearby)
Jogging track

13 Meeting room(s)
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

One Restaurant
One Bar
Snack and beverage machine
- Snack and beverage machine
Breakfast
- Buffet
Room service
- Cold snacks
- Hot meals

12 Meeting rooms

Wheelchair accessible hotel

Hotel informations
- 179 rooms
- One room for people with reduced mobility
- No family room
- 3 connecting rooms
- 169 non-smoking rooms
- 5 floors
Languages spoken at the hotel
- French
- English
- German
Lounge
- waitinglounge
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High Speed WiFi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Check In & Check-out facilities
- Express check-out
- Express check-in
Luggage storage
- Luggage storage
Desk equipment available
- Shoe shine machine
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Parking garage (Extra)
- On site
Public parking
- Near the property

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760 eschborn
germany

Tel: +49619696970

Fax: (+49)6196/9697100

Check-in from 15h00

Check out up to 12h00

By plane
FRANKFURT AIRPORT At 13km / 8.08 miles
By train
FRA RAILWAY STATION At 8km / 4.97 miles

GPS :50.139643, 8.584861

ACCENTURE 8.0 km / 4.97 mi
ACCOVION 0.1 km / 0.06 mi
COMPASS GROUP 0.1 km / 0.06 mi
CONTINENTAL AG 0.05 km / 0.03 mi
D2 VODAFONE 2.0 km / 1.24 mi
DEUTSCHE BANK 2.0 km / 1.24 mi
DEUTSCHE TELEKOM 2.0 km / 1.24 mi
HERTZ 0.3 km / 0.19 mi
LG Electronics 2.0 km / 1.0 mi
PROCTER UND GAMBLE 5.0 km / 3.11 mi
RANDSTAD 0.3 km / 0.19 mi
T-MOBILE 2.0 km / 1.24 mi
TECHEM AG 3.0 km / 1.86 mi
VR LEASING AG 2.0 km / 1.24 mi

Your meetings and events

View of the skyline included: The view of Frankfurt's high-rise buildings will delight guests at your event in the Mercure Eschborn Helfmann-Park! Our hotel's 7 meeting rooms on level 5 featurestate-of-the-art and versatile configuration for up to 180 participants. All rooms are air-conditioned and have WIFI and DSL. Plenty of natural light and views of the Frankfurt skyline give the rooms a pleasant atmosphere. Please ask usfor more information - we will be happy to discuss the details with you. Naturally, our qualified staff are always on hand to assist with the planning, organization and even the hosting of your event.

Room descriptions and layouts

meeting rooms

From 1 to 200

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 15 participants
- U-shaped Room 10 participants
- Board-room 9 participants
- Classroom style 10 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 15 participants
- U-shaped Room 10 participants
- Board-room 9 participants
- Classroom style 10 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 15 participants
- U-shaped Room 10 participants
- Board-room 9 participants
- Classroom style 10 participants
- Banquet 12 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 15 participants
- U-shaped Room 10 participants
- Board-room 9 participants
- Classroom style 10 participants
- Banquet 13 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 18 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 30 participants
- U-shaped Room 18 participants
- Board-room 20 participants
- Classroom style 20 participants
- Banquet 20 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 19 participants
- Classroom style 24 participants
- Banquet 26 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 40 participants
- U-shaped Room 18 participants
- Board-room 19 participants
- Classroom style 24 participants
- Banquet 26 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 25 participants
- Board-room 34 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 50 participants
- U-shaped Room 24 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 78 participants
- U-shaped Room 35 participants
- Board-room 38 participants
- Classroom style 50 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 90 participants
- U-shaped Room 45 participants
- Board-room 44 participants
- Classroom style 60 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 200 participants
- U-shaped Room 50 participants
- Board-room 87 participants
- Classroom style 120 participants
- Banquet 93 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Nordend	23 m²	3 m	15 participants	10 participants	9 participants	10 participants	12 participants
Ostend	23 m²	3 m	15 participants	10 participants	9 participants	10 participants	12 participants
Westend	23 m²	3 m	15 participants	10 participants	9 participants	10 participants	12 participants
Sachsenhausen	24 m²	3 m	15 participants	10 participants	9 participants	10 participants	13 participants
Nordend+ostend	46 m²	3 m	30 participants	18 participants	20 participants	20 participants	20 participants
Ostend + westend	46 m²	3 m	30 participants	18 participants	20 participants	20 participants	20 participants
Bockenheim	50 m²	3 m	40 participants	18 participants	19 participants	24 participants	26 participants
Eschersheim	50 m²	3 m	40 participants	18 participants	19 participants	24 participants	26 participants
Nordend+ ostend+ westend	69 m²	3 m	50 participants	25 participants	34 participants	30 participants	30 participants
Ginnheim	76 m²	3 m	50 participants	24 participants	30 participants	30 participants	40 participants
Bockenheim+ eschersheim	100 m²	3 m	78 participants	35 participants	38 participants	50 participants	60 participants
Eschersheim+ ginnheim	126 m²	3 m	90 participants	45 participants	44 participants	60 participants	50 participants
With most space (1-3)	176 m²	3 m	200 participants	50 participants	87 participants	120 participants	93 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Soundproof
TV with VCR
Podium
Lectern
Day light
WIFI access
Syndicate rooms
Overhead projector
Airconditioned meeting room
High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 179 modern rooms at our 4-star Mercure Eschborn Helfmann Park have AC, Wi-Fi and DSL. Many of the standard and privilege rooms have skyline views. One child up to 16 years of age stays for free in In your room. For your stay with family we recommend our spacious family rooms with two separate sleeping areas and connecting door. Your pet is welcome (fee 10 EUR/night).

Standard Room with double bed

Max. number of persons: 3
Area: From 17 m² / 183 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Standard Room with two single beds

Max. number of persons: 3
Area: From 17 m² / 183 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Privilege room with 1 queen-size bed

Max. number of persons: 3
Area: From 17 m² / 183 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Privilege room with 2 single bedsNon contractual photo

Max. number of persons: 3
Area: From 17 m² / 183 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

RELAX - FOOD, DRINKS & YOU

Modern ambience and convivial atmosphere make our bar one of the most popular places. Enjoy here our selection of exclusive wines, a coffee, freshly prepared in barista quality or your favorite cocktail.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday Closed
Sunday Closed

Nicht wie erwartet

Elsa Solo - 15/09/2020 Confirmed reviews ALL

The hotel is clean and the team is friendly but it did not meet my expectations. The first thing one sees as you approach the hotel are two dead plants on each side of the entrance. We are currently battling Covid-19 but disinfectant stations at the lifts were empty. There soap dispenser at the sink in my room was likewise. I had to get soap from the shower dispenser every time I wanted to wash my hands. Getting hot milk for breakfast was not so easy.

Good stay

N R. Business - 02/03/2020 Confirmed reviews ALL

Nice clean and well contained hotel

Good business hotel

Anonymous Business - 26/02/2020 Confirmed reviews ALL

All went smooth

Well located for work

Sm Business - 20/02/2020 Confirmed reviews ALL

Insufficient lighting in the bedroom. No loyalty card invitation drink voucher provided. TV did not work when I arrived - was sorted when I asked.

Very good location in quite corner of Frankfurt

Anonymous Business - 06/02/2020 Confirmed reviews ALL

good stay

N/a Business - 27/01/2020 Confirmed reviews ALL

overall good stay. Pricey lunch.

Positive Experience, Rooms show too much wear & tear

Anonymous Business - 18/01/2020 Confirmed reviews ALL

Acceptable stay for one night. Lobby bar/restaurant was quite nice, good food, great service. Breakfast was OK, selection felt limited though. Guest room is in need of renovation. I first stayed at this hotel nearly 12 years ago, and have many times since then. The carpet in the rooms was replaced, but none of the furniture. It all shows at least 12 years of usage. Every surface shows scratches and chipped wood.

Reasonable but need to focus more on wellness

Susan M. Business - 12/01/2020 Confirmed reviews ALL

Items to improve: lighting in the room (to facilitate working conditions if need to work); no gym facilities; menu has very few options for non-meat eaters. Positives: Friendly; pleasant restaurant area; convenient for our office

Wifi was too bad

Wei H. Business - 24/11/2019 Confirmed reviews ALL

Wifif signal was too weak for room 322. Had to video chat in bathroom with slightly better signal

Ruth L.

Ruth L. Business - 15/11/2019 Confirmed reviews ALL

I arrived at the hotel at 3pm and was told that there was no way for me to order food at all - not even through room service. Food would not begin again until 6pm, however in your elevator and in the relax menu in the room you advertise food from 10am right until 1am. For a business hotel this is very bad service. Also no mini bar in the room, not even a bottle of water

Good as usual

Holger W. Business - 30/09/2019 Confirmed reviews ALL

My latest Trip to Eschbon was again very good and the hotel staff did, once again, a very good job.

Lieber Herr W., vielen Dank dass Sie uns eine super Bewertung dagelassen haben. Es freut uns sehr dass Sie sich so wohl fühlen bei uns. Bis hoffentlich bald. Ihr Team vom Mercure Eschborn Helfmann Park

Dissatisfied due to less value to the customer request

Mr. S. Friends - 19/09/2019 Confirmed reviews ALL

It was a recommended by our office colleagues to stay in this hotel. I was happy with all my previous stay but this time I was very disappointed, following is the reason. 1. I had to prepare for my workshop and the internet was too slow. Opening the google page was taking about 2 to 3 mins and sometimes no internet connection 2. I called reception concerning to this problem, they said it is working fine for them I can come down and test the internet speed to confirm. I responded it may be working fine at the reception but we have a problem in our room. They replied my be too many guest in the hotel today and causing the internet slow and no technician available in the night. 3. Next day evening the internet was still slow.

Dear Mr. S., thank you for taking the time to rate our house. I am glad that you were basically satisfied with the stay. What I'm not happy about is that you could not do your job because of the internet problem. We have more problems with it in the last day and the external provider is already informed. We hope the internet will work again as soon as possible. We apologize again and hope that you can enjoy your next stay more. See you hopefully soon. Best regards Daniel Butzer - General Manager

Good as usual

Happy C. Business - 17/07/2019 Confirmed reviews ALL

The service was good as at ally other trips before

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihr Feedback zu Ihrem Aufenthalt vom 09. bis 10. Juli 2019 bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., haben Sie nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schöne Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

- Business - 19/06/2019 Confirmed reviews ALL

alles war okay

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Juni 2019 bei uns im Hause. Leider hatten wir Probleme mit unserem Bewertungsportal, so dass Sie meine Rückmeldung etwas verzögert erhalten, ich bitte dies zu entschuldigen. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schönes Wochenende. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Unexpected and poor services from such reputed 4 star International hotel

ujjwaltandulkar Business - 07/08/2018 TripAdvisor review

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was poor cooperation from the hotel staff in spite of understanding my difficulty.

Small rooms, poor breakfast quality- not great for the price

NesKfee Business - 09/05/2018 TripAdvisor review

I stayed there 2 nights for business purpose. The premium room at special price I booked in advance was not available on my arrival. Instead I got a standard tiny room with bugs - I could move to another standard room after I did complain. No iron or iron board in the room, you must go to the 3rd floor in a Iron room. Not convenient when you are on business trip and stay several nights if you need to iron shirts etc. Breakfast costs a fortune really for such a poor quality and so little choice. Very disappointing. And in the end, I was over charged with the invoice whereas I had to stay in a room of lower standard than the one I originally booked. I complained online to Accor. Noboby never came back to me. I do not recommend at all that hotel- the customer service is absent - you are just a number paying for a room. No matter how bad is the service.

enjjoyed the stop

IanC1275 Business - 15/07/2017 TripAdvisor review

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

Zimmer

725samueln Business - 07/07/2017 TripAdvisor review

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

Nice hotel but poor service

S5596QUphilippeb Business - 16/05/2017 TripAdvisor review

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

1 class stay

anitaandersen2016 Business - 30/08/2016 TripAdvisor review

1 class service from the staff at the hotel. Always ready to help you if it's needed. Nice room and perfect cleaned. I was missing a bottle opener either in the room or at the buying machine but that's just a little thing to improve. The breakfast was splendid and both the checkin and the checkout went quick.

Our most recent 20 reviews

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Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

Hotel extras

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Companies

Congress centre

Exhibition centre

Your meetings and events

Our accommodation(s)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

RELAX - FOOD, DRINKS & YOU

Our guest reviews for Mercure Hotel Frankfurt Eschborn Helfmann Park

Our other hotels nearby

Mercure Hotel Frankfurt Eschborn Ost

Mercure Hotel Frankfurt Eschborn Sued

ibis Frankfurt Messe West Hotel

ibis Frankfurt City Messe Hotel

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Helfmann Park