Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 2,028 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby


ALCON PHARMA9 km / 5.59 mi GE MEDICAL3 km / 1.86 mi PFIZER7 km / 4.35 mi ROMBACH VERLAG3 km / 1.86 mi ZANDER GMBH U CO7 km / 4.35 mi
DT TELEKOM2 km / 1.24 mi MICRONAS7 km / 4.35 mi RHODIA ACETOW AG7 km / 4.35 mi SICK AG20 km / 12.43 mi

Exhibition centre

FREIBURG5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Novotel Freiburg am Konzerthaus Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KEHL 1 22 m2 2 m 15 0 10 0 0
KEHL 2 22 m2 2 m 10 0 10 0 0
LUZERN 1 22 m2 2 m 10 0 10 0 0
LUZERN 2 22 m2 2 m 10 0 10 0 0
ZÜRICH 22 m2 2 m 10 0 10 0 0
LUZERN 1 + 2 44 m2 2 m 30 15 18 18 0
KEHL 1+2 44 m2 2 m 30 15 18 18 0
COLMAR 88 m2 2 m 70 28 35 45 6
BADEN-BADEN 124 m2 2 m 100 30 35 65 6
BASEL - MÜLHAUSEN 144 m2 2 m 100 30 35 65 6
BASEL 268 m2 2 m 220 0 0 120 15
BASEL-MUEHLHAUSEN + BADEN-BADEN 268 m2 3 m 220 30 35 120 180
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 7,918 reviews

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,028 reviews
H. Business - 10/02/2020 Confirmed reviews ALL
« a few missing things »

Overall the stay was Ok. The location of the hotel and quality of the room was Ok. Reception staff were very friendly. There were just a few things that didn't seem joined up. - there is no safe in the room - you have to use an ironing room rather than do it in your room. as Gold Accor member there are supposed benefits but... - the bar staff forgot to use the voucher I gave them when the bill came so basically I didn't get a free drink - my room wasn't cleaned on 1 day - free water in the room s only available on the first day, not given every day as in other Novotel hotels I have stayed in (every other 1) - I was given the premium wifi login for 24 hours not the 3 days stay so had to go back to reception to get a new one These are all minor thing but just add up to a feeling that things are not joined up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you very much for visiting us and for sending us your detailed feedback afterwards. I looked at your booking and noticed that you have been given a free upgrade. Nevertheless, I am sorry that your welcome drink has been forgotten. I will make sure that you will get a compensation at your next visit. Your room was not cleaned on the first day because you put out the "Do not disturb" sign and did not ask for cleaning at the reception until 6 pm. I really hope that you value the positive things more than the negative and give us a second chance soon. I look forward to seeing you! Best regards Xavier Chanrion General Manager

Saravanakumar Business - 08/02/2020 Confirmed reviews ALL
« Excellent Service »

Overall Amazing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saravanakumar, Thank you very much for your visit and for leaving your feedback. I am happy that you enjoyed your stay with us and look forward to welcoming you again soon! Best regards Xavier Chanrion General Manager

Agustin Families - 08/02/2020 Confirmed reviews ALL
« Very comfortable, great experience »

I felt very well received, safte and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agustin, Thank you for staying with us and for your kind feedback. I am glad that we were able to offer you a great experience. I look forward to welcoming you again soon! Best regards Xavier Chanrion General Manager

Jacques P. Solo - 05/02/2020 Confirmed reviews ALL

Nothing to say anymore, after over 20 stays, always enjoying all parts of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques, Thank you so much for your loyalty. It is always a pleasure to welcome you to our Novotel. I am already looking forward to your next visit. Best regards Xavier Chanrion General Manager

Anthony Business - 31/01/2020 Confirmed reviews ALL
« Business trip »

All perfect.

Mervyn J. Business - 30/01/2020 Confirmed reviews ALL
« Everything I needed »

Staff were very helpful and friendly. Room was good and a very pleasant stay

Ken P. Business - 29/01/2020 Confirmed reviews ALL
« Stay at the Novotel »

Very good. Very pleased

John S. Couples - 26/01/2020 Confirmed reviews ALL
« Great »

Very Good hotel good parking nice stay

John M. Solo - 26/01/2020 Confirmed reviews ALL
« ok »

Room is too small. Clearly a sign that Accor executives like to cut services to customers to increase profits. Lighting in the room might have just as well been 2 candles. Only one night stand and light for a room with a Queen size bed. Tiny waste basket so just throw your garbage out the window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Many thanks for sharing your feedback regarding your first visit after three years. Thank you as well for your improvement suggestions. But since we are known as Germany's "green city", please refrain from simply throwing your garbage out the window. I will be happy to welcome you again soon. Best regards Xavier Chanrion General Manager

Niels H. Business - 23/01/2020 Confirmed reviews ALL
« Good service »

Nice personal, clean room, good services.

P. D. Business - 20/01/2020 Confirmed reviews ALL
« My stay in freiburg »

As always a pleasure to come in your hotel, nothing else to say

Raf S. Business - 15/01/2020 Confirmed reviews ALL

Our stay was extremely good!!! One remark: We arrived on Wednesday, Jan 8th in the evening. The lady at the reception desk was not really friendly, completely different like the other employees of Novotel

D. Families - 14/01/2020 Confirmed reviews ALL
« Excellent »

We enjoyed every aspects (check in, room, swimming pool, buffet breakfast)

Shah Families - 10/01/2020 Confirmed reviews ALL
« Luxurious Stay in Freiburg »

- Excellent location - Friendly staff - Good Breakfast - Nice small swimming pool and SPA area.

Giuseppe O. Solo - 07/01/2020 Confirmed reviews ALL
« Fribourg Germany novotel »

This is a very good hotel with good location near downtown. Staff is very helpful. Nice amenities like sausa are good after a working day

Friends getaway - 05/01/2020 TripAdvisor review
« Perfect but.. »

Nice location in a very nice city. Perfect breakfast ,where you can decide how to spend the Germany, France or Switzerland.Nice bed. Rooms needs some renovation.Wooden forniture and closets outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and your great review afterwards. We always aim to provide a unique experience and we are glad that we were able to meet your expectations. I look forward to seeing you back again in Freiburg in the future. Best regards Tobias

Edward W. Families - 02/01/2020 Confirmed reviews ALL
« Not satisfied »


Adam Solo - 01/01/2020 Confirmed reviews ALL
« Novotel Freiburg am Konzerthaus »

Hotel is opposite the Hbf taking approximately 2 minutes to get to from there, or from the tram stop. All staff were friendly and welcoming, and even the trainee receptionist I had did a superb job. My room was large and feature rich.

Dmitrii T. Families - 23/12/2019 Confirmed reviews ALL
« Great free suite upgrade with the overall so/so quality »

We have purchased what was called VIP treatment. Which supposedly should have looked very fancy. I guess thanks to that we got a free upgrade to Suite level room and the free minibar. Which was totally awesome. But hotel itself is clearly dated. And I do not mean the building itself. Honestly it has nothing to do with the building. But the room and other things: 1) Elevator was shaking and I nearly got stuck with the child inside. It started shaking terribly, then stopped and went down on its own. Given me a bit of a scare there. 2) VIP Treatment plate was existing, but just dumped on a plate with fruits so all the juices leaking just got mixed with the sweets and it became like a mash of something. 3) We were given free minibar which was okay (2 bottles of coke and 2 juices) and paired with free upgrade really saved the day. 4) Bath tub plug leaked and did not plug did not properly closed the tub as such the water kept leaking and tub needed a constant refil. 5) Ventilation in the bathroom was not cleaned for ages and dust was just sticking out of it in a long tendrils. 6) Bidet was broken and when opened, the water just flew to the floor in a long and very thin powerfull stream. cannot be tuned to be any normal. It clearly was missing a grating that covers the faucet that spreads the stream into a usable flow to wash. 7) Bathroom overall was clean but very dated as it was full of things that used to hold liquid soap and other things, but those clearly have long been broken. Now just metal hangers remain unusable for anything else. 8) Bedroom matress was great and I have had a great night sleep. It was comfortable and firm 9) Cracks in the ceilings all over the room, not just your normal craks but clearly parts of the something that should have been repaired but is slowly falling into a disrepair state. All in all. We were staying 1 night for now and was great night sleep in a central location. And we are not really a "picky" type of the familly so we were happy there. But objectively speaking if somone would have paid for that suite themselves... well it would have been 1 out of 10

Anonymous Couples - 16/12/2019 Confirmed reviews ALL


Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates