Mercure Hotel Hamburg Mitte

Mercure Hotel Hamburg Mitte 4 stars

Customer review rating (ALL Rating) 4.4/5 1,081 reviews

See on a map

Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 HAMBURG
Germany

GPS:53.564471, 9.977163

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - DRINKS & YOU

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Your meetings and events

Perfectly equipped to cater for your business events - and ideal for your private functions: The 5 meeting rooms at our VDR and CCH-certified hotel are suitable for events for up to 80 people. They offer up-to-date technical equipment that is regularly tested. All rooms have WIFI and DSL as well as plenty of daylight, providing a pleasant atmosphere. You can benefit from our professional support when planning, organizing and hosting your event - we are happy to cater for your particular requirements.

Room descriptions and layouts

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,081 reviews

TripAdvisor Rating  4.0/5  827 reviews

One night stay

Customer review rating 4.5/5

Anastasiosbelias Business - Confirmed reviews ALL

Flying by HH-city for a nights stay this Mercure has been totally the right choice, at the city center next to the fair (Messe) areal. For the lazy, or tired, travelers there are various nice restaurants nearby, walking distance. For us night-crawlers, well located in the city center, the best of Hamburg is within reach. The night sky next to the tower and the city is rewarding especially so from the upper floors, as I was on the 9th, the top floor. At this location only a night stand tops such a one night stay. The hotel staff has been professionally helpful and friendly., in the lobby , the bar and at breakfast. Departure next day with the first snow of the year made this stay a wish-to-come-back experience.

Dear Mr B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabella Gaggione Ass. Front Office Manager

Disappointing

Customer review rating 1.5/5

Anonym Couples - Confirmed reviews ALL

Since it is a 4star rated hotel we aspected such quality. Unfortunately, many things didn't reach the standards. The Superior King Sized room was too small to move, especially if one of us was sitting at the desk. The desk chair is a bad choice, it's extremely heavy and one cannot move it easily on the carpet. The "decorative" cushions were used and there were saliva spots on them. The plug was only on one side of the bed. The mirror in the room and the small one in the bathroom were covered by dust, so no accurate cleaning. The pillows were too small, hence the bad sleeping quality. The only positive experiences we had is the very friendly staff, the view from the room, the location being perfect, and the offer of a very nice breakfast.

Dear Reto T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hahn Front Office Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Expected a restaurant in a four star hotel

Very friendly staff!

Customer review rating 4.5/5

Debbie C. Business - Confirmed reviews ALL

The smiling and joking hotel staff made the stay a special experience.

Dear Mrs. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Isabella Gaggione Ass. Front Office Manager

well located

Customer review rating 3.5/5

E. Business - Confirmed reviews ALL

In the past I was a regular guest paying around 80 Euro per night . Disappointing for what I had to pay now , there is not even a small bottle of water in the room .

Dear Mr. Jan E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabella Gaggione Ass. Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 566 reviews 7.6/10 Location
  • 641 reviews 7.2/10 Room
  • 633 reviews 9.1/10 Service
  • 13 reviews 7.6/10 WiFi
  • 461 reviews 8.4/10 Breakfast
  • 335 reviews 4.8/10 Comfort
  • 281 reviews 7.9/10 Cleanliness
  • 120 reviews 2.8/10 Value

Powered by Trustyou