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Sofitel Hamburg Alter Wall Hotel 5 stars

Customer review rating 4.5/5 7,696 reviews

ALLSAFE approved hotel

Sofitel Hamburg Alter Wall
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+ 25 Services

Hotel extras

  • An ALLSAFE certified hotel

  • City atmosphere and experience of nature

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (nearby)
  • Boat excursions Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 20 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457 hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Check-in from 15h00

Check out up to 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Companies

  • ALLIANZ 0.4 km / 0.25 mi
  • AP MOELLER MAERSK 1.3 km / 0.81 mi
  • ASTRA ZENECA 18.8 km / 11.68 mi
  • AXELSPRINGER VERLAG 1.0 km / 0.62 mi
  • BANK JULIUS BAER 0.3 km / 0.19 mi
  • BEIERSDORF AG 5.7 km / 3.54 mi
  • DELOITTE 0.6 km / 0.37 mi
  • DEUTSCHE BANK 0.1 km / 0.06 mi
  • ENGEL & VOELKERS 0.3 km / 0.19 mi
  • FRESHFIELDS 0.1 km / 0.06 mi
  • GOOGLE 0.8 km / 0.5 mi
  • GRUNER UND JAHR 1.0 km / 0.62 mi
  • HAMBURG MANNHEIMER 7.2 km / 4.47 mi
  • HAPAG LLYOD 1.0 km / 0.62 mi
  • KUEHNE & NAGEL 1.6 km / 0.99 mi
  • OTTO VERSAND 12.0 km / 7.46 mi
  • SAP 1.6 km / 0.99 mi
  • TCHIBO 10.0 km / 6.21 mi
  • UNILEVER DT. GMBH 1.3 km / 0.81 mi
  • USB 0.8 km / 0.5 mi

Your meetings and events

The Sofitel Hamburg Alter Wall hotel is the ideal hotel for your conferences, meetings or Christmas celebrations in Hamburg, with space for up to 400 guests. Our meeting room provides the perfect setting for small gatherings of up to 10 people.Our 19 meeting rooms in Hamburg feature natural light, air-conditioning, the latest conference technology and WIFI, and can be arranged to suit your needs. These rooms combine comfort with functionality and a modern design.A business center is at your disposal and your Sofitel Magnifique Meetings concierge is on hand to help plan and host meals, breaks and leisure activities for meetings, celebrations, seminars and conferences in Hamburg - all tailored to your requirements.

Room descriptions and layouts

20 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Screen

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

SEVEN HEADS

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,696 reviews

TripAdvisor Rating 4.5/5

3,157 reviews

Nice stay

Customer review rating 4.5/5

Michael A. Business - 25/05/2021 Confirmed reviews ALL

Very helpful and profess stag

Dear Michael K., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Centrally located, very nice stay

Customer review rating 5.0/5

Nic Solo - 26/02/2021 Confirmed reviews ALL

A nice short stay, right in the center of Hamburg. A very nice hotel, heartly welcome and exquisit service.

Dear Nicolas D., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel-Team Hamburg Alter Wall

well located

Customer review rating 3.0/5

Rodrigo C. Business - 27/01/2021 Confirmed reviews ALL

Bright room, weird small duvet; super-confi bathrobe Very tasty food provided by the room service. Safety measures well in place but somewhat disturbing: no contents in the mini-bar & slow breakfast waiting more than being able to drink a coffee with no fruit available on time

Dear Rodrigo C., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the current situation, we are forced to get certain information from our guests by the government. This is causing the paperwork upon chick in. In addition, due to the hygiene standards we are not able to have certain objects in the room. My apologies that this was not communicated to you upon check in. In regards of the breakfast, I have passed on your thoughts to our Food & Beverage Manager. Please be ensured that necessary steps will be taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Scherping Assistant Front Office Manager Sofitel Hamburg

Very well located, comfortable and good stay

Customer review rating 4.0/5

Jose A. C. Business - 12/12/2020 Confirmed reviews ALL

First time, good impression. Quiet and clean. Good rest

Dear Jose A. C., Thank you so much for the positive review of our Hotel. We are glad to hear, that we were able to convince you with our services. Our housekeeping team works with passion to contribute to a perfect stay for our guests. We will forward the compliments to the team. For us there is no greater Feedback, than hearing that our guest leave the Sofitel Hamburg Alter Wall amazed and satisfied. We hope we can welcome you very soon in our hotel again and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Very good stay

Customer review rating 4.5/5

S. Business - 07/12/2020 Confirmed reviews ALL

Very good stay, very supportive service despite the COVID context

Dear S., Thank you so much for your positive feedback regarding your stay at the Sofitel Hamburg Alter Wall. It is feedback like yours that motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to convince you with our service despite the Covid-19 context. We look forward to welcoming you again during your next stay in Hamburg and invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

Nice hotel, good location but poor breakfast

Customer review rating 4.0/5

Johannes Business - 07/12/2020 Confirmed reviews ALL

First time at Sofitel we were really dissatisfied to breakfast buffet. Sure I understand the challenges Covid has caused and actions all hotels must do to survive but still, a five star rated hotel should have good quality and selection of breakfast dishes.

Dear Johannes, Thank you very much for taking the time to give us your feedback regarding your stay at our hotel. We are constantly working on improving ourselves and therefore we need your feedback. Due to the hygienic and health safety requirements to contain the Covid-19 pandemic, some services in our house are only available to a limited extent. We always try to offer the best combination of protecting the health of our guests and employees and the highest possible quality of our services. Sometimes this takes some time to find the optimal solution for all challenges. We regret that our services have not met your expectations this time. Despite these negative aspects, we are glad that you have enjoyed your stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Safe stay

Customer review rating 5.0/5

Angelica B. Business - 29/11/2020 Confirmed reviews ALL

Fast check in and out, Felt very safe during stay in the hotel.

Dear Angelica B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

very good stay

Customer review rating 4.5/5

Le M. Business - 16/11/2020 Confirmed reviews ALL

very good, good sanitary adaptation with hydro alcoholic gel available at many locations, very nice to have a buffet breakfast

Dear Le M., Thank you for your positive feedback regarding your stay at the Sofitel Hamburg Alter Wall. Many of our guests appreciate the large and fresh selection of different delicacies on our breakfast buffet and we are very happy that you enjoyed them too. Our team works every day to shape the perfect stay in Hamburg while keeping you safe in these challenging times. We sincerely invite you to follow the news around the hotel on Facebook and Instagram. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team

Extremely friendly staff

Customer review rating 4.0/5

Johannes Business - 08/11/2020 Confirmed reviews ALL

Normally I prefer smaller boutique hotels but my assistent booked this one for me. The staff at the reception was extremely friendly and nice - always good to have a quick chat on how things are going rather than just a quick check-in/check-out

Dear Johannes D., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

The customer service is the deal breaker: brilliant

Customer review rating 5.0/5

Dr M. Solo - 01/11/2020 Confirmed reviews ALL

In uncertain times as this : the warm and welcoming feeling by staff was most needed. I would like to name one member of staff specifically who went beyond the expectations; Mr Scherping ; a gentleman with golden customer service standards.

Dear Dr M., Thank you so much for your great feedback regarding your stay at the SOFITEL Hamburg Alter Wall. We are very pleased that you enjoyed your stay to the fullest and were completely satisfied with our services. Our team is working every day to provide the best service to all of our guests and therefore we are very grateful for your recognition. We will gladly forward your positive words to Mr. Scherping. We hope to see you again soon and invite you to follow our news about the hotel on Instagram and Facebook. Best regards Your Sofitel Hamburg Alter Wall Team

Great stay No SPA

TripAdvisor rating 3.0/5

holm37 13/09/2020 TripAdvisor review

The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......

Dear holm37, Thank you so much for your positive review as well as your feedback regarding the Spa closure. Due to the restrictions of the Hamburge Senate we are not allowed to open our Seagull Spa. A transparent communication is very important to us. That is why we are communicating this information on all our booking platforms, including our main booking website ALL. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall positive stay with us. We hope we can welcome you again very soon in our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Nice Location in Hamburg

TripAdvisor rating 5.0/5

Armine05 09/09/2020 TripAdvisor review

Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.

Dear Armine05, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wonderful stay!!

TripAdvisor rating 5.0/5

GarethMonrowe Couples - 18/12/2019 TripAdvisor review

Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.

Dear Mr. Monrowe, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. It makes us especially happy to read that our reception staff as well as our concierge were able to create a wonderful stay for you. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Not SO Magnifique

TripAdvisor rating 3.0/5

abajorez Couples - 12/12/2019 TripAdvisor review

Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.

Nice hotel

TripAdvisor rating 4.0/5

drugholt Couples - 06/12/2019 TripAdvisor review

Very nice hotel and fantastich restaurants. There are something that cut be better in the room Ex. Much noise from the A/C and no shampoo and so in the bathroom. Very friendly staff. We will come again.

Dear drugholt, Thank you so much for your positive review and your feedback. We are more than happy that you had a fabulous stay at the Sofitel Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Very Poor check in quality

TripAdvisor rating 4.0/5

christianconstan2019 Couples - 20/11/2019 TripAdvisor review

VERY Unfriendly reception at check in and poor know how at the lobby desk. The lady at the reception did not understand my booking code but I booked the room via the official Accor homepage! The top management was not around and the people in charge could not handle the hotel guests in an appropriate manner.

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our reception. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

Nice hotel

TripAdvisor rating 5.0/5

helleallan Family - 20/11/2019 TripAdvisor review

Nice hotel with a good location in the center of Hamburg. Easy to walk around the city. Really good breakfast. The room, bar and spa are nice as well. Staff is very helpful. We will come back to this hotel again.

Dear helleallan, Thank you so much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Weekend In Hamborg

TripAdvisor rating 4.0/5

bjarneblk Friends getaway - 13/11/2019 TripAdvisor review

Super location - great atmosphere In the bar - excellent breakfast - we really enjoyed this hotel. The spa was also very fine. The staff parked our car when we arrived - that was a great help. . It was second time, and er will come back for shure.

Dear bjarneblk, Thank you very much for your great review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Conference in Hamburg

TripAdvisor rating 4.0/5

First305 Business - 11/11/2019 TripAdvisor review

Hotel ideally located in the center of Hamburg with good parking facilities. The staff is professional and friendly. Rooms are clean and spacy and breakfast is excellent. Beds are too hard though, so if you're sensitive as we are and want to have a good nights sleep it could be difficult.

Dear First305, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Short stay in Hamburg

TripAdvisor rating 5.0/5

Wilf W Couples - 22/09/2019 TripAdvisor review

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

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