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Sofitel Hamburg Alter Wall Hotel 5 stars

TripAdvisor rating 4.5/5 3,157 reviews

ALLSAFE approved hotel

Sofitel Hamburg Alter Wall
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+ 25 Services

Hotel extras

  • An ALLSAFE certified hotel

  • City atmosphere and experience of nature

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457 hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Check-in from 15h00

Check out up to 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Companies

  • ALLIANZ 0.4 km / 0.25 mi
  • AP MOELLER MAERSK 1.3 km / 0.81 mi
  • ASTRA ZENECA 18.8 km / 11.68 mi
  • AXELSPRINGER VERLAG 1.0 km / 0.62 mi
  • BANK JULIUS BAER 0.3 km / 0.19 mi
  • BEIERSDORF AG 5.7 km / 3.54 mi
  • DELOITTE 0.6 km / 0.37 mi
  • DEUTSCHE BANK 0.1 km / 0.06 mi
  • ENGEL & VOELKERS 0.3 km / 0.19 mi
  • FRESHFIELDS 0.1 km / 0.06 mi
  • GOOGLE 0.8 km / 0.5 mi
  • GRUNER UND JAHR 1.0 km / 0.62 mi
  • HAMBURG MANNHEIMER 7.2 km / 4.47 mi
  • HAPAG LLYOD 1.0 km / 0.62 mi
  • KUEHNE & NAGEL 1.6 km / 0.99 mi
  • OTTO VERSAND 12.0 km / 7.46 mi
  • SAP 1.6 km / 0.99 mi
  • TCHIBO 10.0 km / 6.21 mi
  • UNILEVER DT. GMBH 1.3 km / 0.81 mi
  • USB 0.8 km / 0.5 mi

Hotel services

RISTORANTE TICINO

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 19 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 241 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 7 connecting rooms
    • 241 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • Italian
    • Spanish
    • French
    • German
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parkhaus Rödingsmarkt Additional charge
    • Near the property
    • 250 parking spaces
    • Public
  • Rödingsmarkt garage Additional charge
    • Near the property
    • 63 parking spaces
    • Public
  • Parkhaus am Alten Wall Additional charge
    • On site
    • 84 parking spaces
    • Public
    • TESLA recharging units
Well-being
  • Seagull Pool
    • Covered
    • On site
  • Seagull Fitness
    • On site
    • Hammam
    • Massage
    • Sauna room
Boutiques/shopping
  • Beauty salon

Your meetings and events

The Sofitel Hamburg Alter Wall hotel is the ideal hotel for your conferences, meetings or Christmas celebrations in Hamburg, with space for up to 400 guests. Our meeting room provides the perfect setting for small gatherings of up to 10 people.Our 19 meeting rooms in Hamburg feature natural light, air-conditioning, the latest conference technology and WIFI, and can be arranged to suit your needs. These rooms combine comfort with functionality and a modern design.A business center is at your disposal and your Sofitel Magnifique Meetings concierge is on hand to help plan and host meals, breaks and leisure activities for meetings, celebrations, seminars and conferences in Hamburg - all tailored to your requirements.

Room descriptions and layouts

20 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Screen

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 4.5/5

3,157 reviews

Great stay No SPA

TripAdvisor rating 3.0/5

holm37 13/09/2020 TripAdvisor review

The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......

Dear holm37, Thank you so much for your positive review as well as your feedback regarding the Spa closure. Due to the restrictions of the Hamburge Senate we are not allowed to open our Seagull Spa. A transparent communication is very important to us. That is why we are communicating this information on all our booking platforms, including our main booking website ALL. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall positive stay with us. We hope we can welcome you again very soon in our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Nice Location in Hamburg

TripAdvisor rating 5.0/5

Armine05 09/09/2020 TripAdvisor review

Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.

Dear Armine05, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wonderful stay!!

TripAdvisor rating 5.0/5

GarethMonrowe Couples - 18/12/2019 TripAdvisor review

Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.

Dear Mr. Monrowe, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. It makes us especially happy to read that our reception staff as well as our concierge were able to create a wonderful stay for you. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Not SO Magnifique

TripAdvisor rating 3.0/5

abajorez Couples - 12/12/2019 TripAdvisor review

Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.

Nice hotel

TripAdvisor rating 4.0/5

drugholt Couples - 06/12/2019 TripAdvisor review

Very nice hotel and fantastich restaurants. There are something that cut be better in the room Ex. Much noise from the A/C and no shampoo and so in the bathroom. Very friendly staff. We will come again.

Dear drugholt, Thank you so much for your positive review and your feedback. We are more than happy that you had a fabulous stay at the Sofitel Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Very Poor check in quality

TripAdvisor rating 4.0/5

christianconstan2019 Couples - 20/11/2019 TripAdvisor review

VERY Unfriendly reception at check in and poor know how at the lobby desk. The lady at the reception did not understand my booking code but I booked the room via the official Accor homepage! The top management was not around and the people in charge could not handle the hotel guests in an appropriate manner.

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our reception. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

Nice hotel

TripAdvisor rating 5.0/5

helleallan Family - 20/11/2019 TripAdvisor review

Nice hotel with a good location in the center of Hamburg. Easy to walk around the city. Really good breakfast. The room, bar and spa are nice as well. Staff is very helpful. We will come back to this hotel again.

Dear helleallan, Thank you so much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Weekend In Hamborg

TripAdvisor rating 4.0/5

bjarneblk Friends getaway - 13/11/2019 TripAdvisor review

Super location - great atmosphere In the bar - excellent breakfast - we really enjoyed this hotel. The spa was also very fine. The staff parked our car when we arrived - that was a great help. . It was second time, and er will come back for shure.

Dear bjarneblk, Thank you very much for your great review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Conference in Hamburg

TripAdvisor rating 4.0/5

First305 Business - 11/11/2019 TripAdvisor review

Hotel ideally located in the center of Hamburg with good parking facilities. The staff is professional and friendly. Rooms are clean and spacy and breakfast is excellent. Beds are too hard though, so if you're sensitive as we are and want to have a good nights sleep it could be difficult.

Dear First305, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Short stay in Hamburg

TripAdvisor rating 5.0/5

Wilf W Couples - 22/09/2019 TripAdvisor review

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

Home away from home

TripAdvisor rating 5.0/5

SidP593 Family - 29/08/2019 TripAdvisor review

It’s always great staying at Alter Wall. The service is always wonderful. The staff are amazing, especially Herr Vincent und Herr Patrik. They made sure our stay there is pleasant. And our Hunde loves this place.

Dear Sid P, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Especially we are very happy to hear the positive Feedback regarding two of our employees, Vincent and Patrick from our reception and concierge service team. We are happy to pass this praise on to our colleagues. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Good but not perfect

TripAdvisor rating 3.0/5

Klaus5458 Couples - 17/08/2019 TripAdvisor review

Hotel is easy accessible in the city center located. Lots of attractions are nearby in walking distance. Arrival service was perfect. Very friendly and helpful doorman collect luggage and provided valet parking. Check in was smooth w/o problems. They gave us a room upgrade to a Prestge Suite. Asked for the Club Sofitel Lounge and learned they do not have. For me it's a really weak spot. Also asked for dinner reservation in the restaurant. Bad luck - fully booked, can happen, but as far as I remember the first time in a five star hotel. So we choosed an in room dinner. Choice of main courses is limited but good enough for us. Waiting time was o.k., food qualtity also. Well, starter and main course came at the same time, but that's normal for in room service and not a real issue. First we took the hot dish and then the cold starter. Later on we want order another drink. After minutes of ringing at the room servce phone we gave up, called the reception desk and got a fast recall from service. Sorry, not five star like. Room was very good. Funny only the foldebale tables aside the bed. Real ones would be more comfortable, but not enough space for, even the suite is really big. Mini Bar is a bit on the hidden side but we found it. Next morning we had b'feast.. Also another experience - no table available, fully packed and we had to line up. Remarkable how good the sevice crew worked inside, despite the noisy tourist crowd. Check out was also smooth. All in all a really high class achievment ot the staff - but a five star hotel should only accept as many guests as they con provide five star service for.

Relax & recharge!

TripAdvisor rating 5.0/5

621robin Family - 03/08/2019 TripAdvisor review

Always good to make a stop in Hamburg at Sofitel After Wall. New at the hotel-parking are the Tesla Destination Chargers! Sleep relax and charge not only yourself (in the beautiful spa) but also you car!

Dear 621robin, Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

bathroom

TripAdvisor rating 2.0/5

ywilson2019 Business - 21/07/2019 TripAdvisor review

I am very disappointed with my stay last week. The bathroom drain was blocked and flooded over the room. I called the reception to inform but it was so late that I didn't request to change my room. In fact, I couldn't have a shower again in the morning, and I wasn't best pleased when I checked out, being asked if I enjoyed my stay. Of course I didn't enjoy it, very disappointed.

In the name of Sofitel Hamburg I apologize for your disappointing stay. At Sofitel we strive to give perfect guest service and therefor please rest assured that we have read your comment very carefully. We would appreciate it very much if you give us a second chance to serve you better. Best regards Guest Experience-Sofitel

Excellent Hotel

TripAdvisor rating 5.0/5

mcread17 Business - 09/07/2019 TripAdvisor review

This hotel is very well organised and focussed on making sure all customers have a wonderful stay. It is very close to a train station with a direct link to Hamburg airport so there is no need to hire a car or pay for a taxi.

Dear Mcread17, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Lovely

TripAdvisor rating 5.0/5

stephanl17 Business - 03/06/2019 TripAdvisor review

The hotel stay made my trip much nicer. Its central location is more than an added value but overall the service and state of the hotel is excellent thus making it a prime place. I can nothing but recommend a stay!

Bonjour, thank you so much for your great feedback. We are glad you enjoyed the central location of our hotel - we take great pride in it. As well thanks for recommending our hotel, we are looking forward to welcoming you back at the Sofitel Alter Wall in the future. Your, Sofitel Alter Wall Team

Work and relax

TripAdvisor rating 5.0/5

Ursa15 Business - 29/05/2019 TripAdvisor review

I enjoyed my stay very much, the only negativ is the parking situation there But the positiv is the walking distance to the city and the enjoyable hotel itself Very friendly personnel of all kinds in the hole hotel

Merci for the lovely compliment to both our hotel itself and our amazing location. Please stay with us again on a future trip to Hamburg!

Excellent service and comfortable stay

TripAdvisor rating 5.0/5

KC_Lam2014 Business - 31/12/2018 TripAdvisor review

Excellent service - I was informed of the availability of the room via LD call and the staff I met every day I stayed were unbelievably nice. It makes me recall the excellent services provided in those 5-star hotels in Tokyo ( e.g. Four Season)Cozy room - clean, well-decorated and comfortable room ( with the possible upgrade) gave me a unique and luxury experience.The breakfast with diversified food and drinks was a bonus. Grand lobby, fantastic Xmas decoration etc ...

Dear KC_Lam2014, Thank you very much for your review regarding your stay. We are more than happy to hear that you had such an excellent stay with us and we could match your expectations. Our biggest reward are satisfied customers, so we are more than pleased that we can mark you as one. Hopefully we can greet you here soon, to provide an even more pleasant stay. Kind regards, Your Sofitel Hamburg Alter Wall Team

Good night

TripAdvisor rating 5.0/5

Voyager38330530815 Solo travel - 27/11/2018 TripAdvisor review

I appreciate Sofitel brand for the quality of the bed, the service and the bar drink selection. The points which can be improved is the location of the priority desk which is not clear and the number of employee for check-in/check-out to reduce the waiting time when there is a queue to open additional desks.

Dear Voyager38330530815, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel and that our service and offer could meet your expectations. Moreover, we would like to kindly thank you for your comments regarding reception and at the same time of course apologize to you for any inconveniences caused at this point. Your opinion means a lot to us and please be assured that we will review your feedback internally. We hope to welcome you very soon again in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Sofitel Hamburg Alter Wall

TripAdvisor rating 4.0/5

clivebaughan Couples - 26/10/2018 TripAdvisor review

Stayed in room 428 which was a nice quiet room which I like.Only two things were wrong(1) the cleaner was a bit over zealous and knocked on the door and came in at 8am one morning. Will use the door notice more widely next time.(2) there was furniture the whole length of the window so we were not able to enjoy the view out of the window over the canal, which was a bit of a design flaw.Other than that the staff were very good and courteous and the breakfast was excellent. The location of this hotel is ideal for exploring Hamburg and getting to the airport

Dear clivebaughan, Thank you very much for your detailed guest review. It's glad to hear that you like our central location as well as our breakfast offer and the service of our team the most and at the same time we would like to kindly apologize to you for any inconveniences caused with regards to house keeping and your room. We hope to welcome you soon again in Hamburg. Best regrads, Your Sofitel Hamburg Alter Wall Team

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