Hotel - Novotel Mainz
Novotel Hotel Novotel Hotel

Novotel Mainz Hotel

4.0/5 877 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AAREON AG8 km / 4.97 mi LANCASTER2 km / 1.24 mi NOVO NORDISK5 km / 3.11 mi SUEDEWESTRUNDFUNK1 km / 0.62 mi WERNER AND MERTZ6 km / 3.73 mi
BOEHRINGER INGELHEIM15 km / 9.32 mi NESTLE4 km / 2.49 mi SCHOTT GLAS5 km / 3.11 mi UNIVERSITY HOSPITAL0.5 km / 0.31 mi ZDF8 km / 4.97 mi

Exhibition centre

FRANKFURT30 km / 18.64 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Mainz Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SEMINARRAUM II 28 m2 3 m 15 8 10 6 0
SEMINARRAUM III 28 m2 3 m 15 8 10 6 0
SEMINARRAUM IV 28 m2 3 m 15 8 10 6 0
SEMINARRAUM V 28 m2 3 m 15 8 10 6 0
SEMINARRAUM I 28 m2 3 m 15 8 10 6 0
LEGIONSLAGER 32 m2 3 m 15 0 10 0 20
MAURUS 40 m2 3 m 25 12 12 14 20
DRUSUS 50 m2 3 m 30 15 12 14 30
CAESAR 63 m2 3 m 40 20 16 32 40
CLAUDIUS 63 m2 3 m 40 20 16 32 40
GUTENBERG 63 m2 3 m 30 20 20 20 40
AUGUSTUS 63 m2 3 m 40 20 16 18 40
DRUSUS & MAURUS 90 m2 3 m 80 35 25 42 40
CLAUDIUS & AUGUSTUS 126 m2 3 m 80 45 30 65 50
C/C/A 189 m2 3 m 150 55 0 120 100
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Syndicated room
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 ALL Rating 3,102 reviews

Our guest reviews for
Novotel Mainz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 877 reviews
Patti Families - 03/12/2019 Confirmed reviews ALL
« What a wonderful week in Mainz! »

The staff at this hotel is amazing. They go above and beyond to make you feel like you are in your home away from home. Alex at the front desk was so helpful and patiently answered many questions about getting around on the trains and to nearby restaurants. Constantine in the lounge always has a smile on his face and greets you like you are an old friend. (and remembers your favorite beverage!) The food in the restaurant was really good and the staff was accommodating there as well.

Hh Couples - 02/12/2019 Confirmed reviews ALL
« Nice food and quiet environment »

It's a nice surprise to have a nice breakfast and meal set offered by the Novotel in Mainz. This is absolutely outstanding and cheering up our stay there. I will surely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Kan C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Jindrich Business - 28/11/2019 Confirmed reviews ALL
« Professional stuff »

Nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jindrich K., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Anonymous Business - 25/11/2019 Confirmed reviews ALL
« Hotel stay was nice, staff very helpful »

I forgot my power adapter in the room after checking out and the staff were very helpful in retrieving it for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian J., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Anonymous Business - 21/11/2019 Confirmed reviews ALL

The holder of shower head was defect and i had to use one hand to hold the shower hand the entire time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony O., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the comment about the shower. We will take more care of our technic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Business - 16/11/2019 TripAdvisor review
« Hotel on a hilltop »

Nice hotel with swimming pool - great to unwind. Lovely warm rooms (in winter). Pleasant and courteous reception staff. Accor hotel guests treated with some difference. There are some eateries very close by and the centre of town is very easy to walk to so if you want to eat out of the hotel it is relatively easy to do so.

Chacho Business - 15/11/2019 Confirmed reviews ALL
« Good service, accommodating staff, but hotel could do with a face-lift »

All was excellent on the service front. I've checked in online so my room was ready when I arrived, and this was highly appreciated. With that in mind, the hotel could really do with some proper renovation, starting with the lifts (are really in bad shape), to the in-room heating system (noisy, very archaic), to the actual room design (e.g, TV sits on the side of the bed rather than facing it), to the more modern TV's and so on...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You are right that our house needs a face lift. We still working for that theme. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

L. S. Business - 14/11/2019 Confirmed reviews ALL
« Ms S. »

The hotel facility and room is not too bad. But, the service we experienced are quite bad. We ask the reception to book the taxi one day earlier for us to the train station. When we check out to wait the taxi on that time. It couldn’t find, wait for 5 minutes still not turn up and ask the reception again to check. One male staff said the taxi gone when we check out. Then, book again the female staff said only 5 minutes will come again, but wait another 10 minutes still not coming. We ask them again, they refuse to help and said that they don’t work for taxi company. It is near Our train departure time, we take 1 large luggage and the other 3 luggage to run to the train station and finally we catch the train. But we take nearly 45 minutes to wait for taxi. We both are member of loyalty programs and was very disappointed with this hotel service. The problem are 1. The reception should help us to sort out the taxi problem with patient and manner. 2. They should see the taxi and ask the taxi to wait for 2 minutes if we are checking out. 3. They should have experience to have different taxi company details to check which taxi is the nearest one to pick us up. Otherwise, the customer like us will miss the train or flight. The consequence will be very serious! I like to fill this complain and hope the hotel can improve the customer service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li S., Thank you for taking the time to tell us about your experience at the Novotel Mainz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Everts F&B Manager

Kendra H. Business - 11/11/2019 Confirmed reviews ALL

I always enjoy staying here. The staff is friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kendra H., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Patrick Couples - 10/11/2019 Confirmed reviews ALL
« A comfy bed and a great breakfast »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick M., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Albert H. Business - 09/11/2019 Confirmed reviews ALL
« An absolute joy »

Had to find a hotel for a short stay - the Novotel was wonderful - great location, clean, good size room, friendly service. Will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert H., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Anonymous Solo - 08/11/2019 Confirmed reviews ALL

I am filling in this survey frequently and I am surprised that you do not give the option to say: I booked in the app!

H. Business - 07/11/2019 Confirmed reviews ALL
« Disappointed »

Was uncomfortable with the following: internet access, door key failure, parking costs, lift issues, closed restaurant, expensive drinks at the bar,. I was happy with: Housekeeping, breakfast, general staff courtesy, and the abundance of apologies that can be handed out.

P. J. Business - 05/11/2019 Confirmed reviews ALL
« Sales Manager »

ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr P., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Mainz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jörg Everts F&B Manager

Colin Business - 02/11/2019 Confirmed reviews ALL
« A really nice place to stay »

All was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin W., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Patti R. Business - 02/11/2019 Confirmed reviews ALL
« Wonderful as always! »

As usual my stay at the Novotel was very pleasant. The staff definitely makes this place the warm welcoming stay it is! This particular stay I did not have the breakfast due to time restraints but I have in the past and the food is always wonderful. And the best way to end a busy day in Mainz is to have a nightcap before bedtime with the friendly bar staff, most notably Constantin who remembers returning guests by name. I look forward to a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss R., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Nigel C. Business - 31/10/2019 Confirmed reviews ALL
« OK stay - you could do better »

If I book a double room for double occupancy, I kind of think that two of everything might be provided, like the tea selection, robe and slippers, glass for drinks etc. Sadly that wasn’t the case. Paid in advance so might have thought you had the card details. No one asked to swipe a card at reception, and then when I wanted to charge something to the room it wasn’t possible, which made me feel like I was trying to defraud you. Paid cash for the drinks so no problem. But that’s not the point. It was unfriendly and rude and my wife - enjoying a very rare experience travelling with me while I was on business - was not impressed. Lucky I’m a member of Le Club, or God knows that the experience would have been!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel C., We very much appreciate your comments regarding your stay at the Novotel Mainz. We are very sorry that your stay wasn`t like you want. We will discuss this points with our team. so we can make the things better for the next times. Dear Nigel we are very sad about the things happened. Thank you again for sharing your experience, and we hope your next stay in our house will be better. Sincerely, Jörg Everts F&B Manager

Vadim Families - 30/10/2019 Confirmed reviews ALL
« Everything was great. »

Everything was great. I would only suggest to consider to refresh carpets in roms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vadim M., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Maile D. Business - 26/10/2019 Confirmed reviews ALL

Generally good experience. However, the internet is poor. It disconnects often or just doesn’t work. Please consider upgrading and improving your internet service. I ate dinner at the bar and the food was very good. Originally, I requested a dinner salad with chicken. The restaurant didn’t have chicken. Then, I asked for shrimp. No shrimp available. My only option was steak. So, I had a steak with salad. It was delicious. My colleague wanted the Gnocchi on the dinner menu but it was not available. The gnocchi was replaced with Penne pasta. What was offered on the menu was not available. Options are limited. However, the food was delicious. Again, the WLAN/WiFi service is terrible in the hotel. Please upgrade and improve it so that service is very good in ALL OF THE ROOMS. Thank you.

Anonymous Couples - 24/10/2019 Confirmed reviews ALL
« Great place ! »

We were very well looked after by everyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haydn B., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

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