Novotel Mainz

Novotel Mainz

Customer review rating (ALL Rating) 4.2/5 1,058 reviews

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Hotel extras

  • ALL-SAFE certified hotel

  • Free WiFi, seminar and conference rooms with natural light

  • Event location in the historic city wall vault

  • Located on the Kästrich, where Roman legions once camped

  • Spa area with sauna and indoor pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Mainz

Augustusstrasse 6
55131 MAINZ
Germany

GPS:49.996432, 8.261789

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

14 

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,058 reviews

TripAdvisor Rating  4.0/5  920 reviews

A little bit of home

Customer review rating 5.0/5

Gene Couples - Confirmed reviews ALL

Whenever we stay here we always feel welcome. The front desk staff always have a smile and lots of times remember your name from day to day. A lot of faces have changed there over the past few years but the staff is always courteous and have always gone above what is expected.

Short stay in mainz

Customer review rating 5.0/5

Michael W. Couples - Confirmed reviews ALL

Great hotel with lovely staff , nice location for getting around and visiting the city , we have stayed here a few times and always enjoy our stay

Bad experience at check-in

Customer review rating 0.5/5

Maile D. Business - Confirmed reviews ALL

Friday, November 11, our Delta crew from New York arrived. We sat in lobby and waited for our keys. Ten minutes later, American Airlines arrived and immediately got their room keys. I walked to the front desk to inquire and one of the flight attendants from American Airlines turned to me and asked me why did they get their keys first? I said I had the same question. The lady working at the front desk looks up and says “I’m here by myself.” So our entire crew was confused and did not understand. From the time we arrived to the time we got our keys it was half an hour and the front desk receptionist is the worst employee you have. I wish I had gotten her name but she is extremely grouchy, rude and not the face to be greeting your guests. Once we got our keys the Captain asked her why the American crew got their keys first and they arrived after us. She told the Delta Captain not to talk to her about this right now and she doesn’t have time for him. That is not the face and personality you want at the front of your business greeting guests. I’ve been coming to this hotel since we started our contract and the Novotel Mainz service has deteriorated. Her position at the front desk is not her area of strength. She is probably best utilized in a different capacity but not at the front desk. She is not a people person and she is extremely rude and unapproachable. Your management needs to find out what she likes and place her in that position, but NOT at the front desk. Later, I learned we are switching hotel. So, I wondered if we are getting treated this way because we are switching hotels. I don’t know what Delta’s contract is with Novotel, but if the rumor is true that we are switching hotels that doesn’t mean Delta crew needs to be treated poorly.

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Pleasant

Excellent staff

Customer review rating 5.0/5

Patti Business - Confirmed reviews ALL

I enjoyed my stay in this well located hotel atop a hill with a beautiful view.

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Other web-users rate our hotel

  • 263 reviews 8.8/10 Location
  • 437 reviews 5.9/10 Room
  • 427 reviews 8.7/10 Service
  • 12 reviews 5.4/10 WiFi
  • 240 reviews 7.6/10 Breakfast
  • 173 reviews 4.7/10 Cleanliness
  • 152 reviews 2.8/10 Vibe
  • 124 reviews 3.4/10 Value

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