Hotel - Mercure Hotel Mannheim am Rathaus
Mercure Hotel Mercure Hotel

Mercure Hotel Mannheim am Rathaus

4.0/5 938 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ABB5 km / 3.11 mi BILFINGER & BERGER2 km / 1.24 mi FREUDENBERG GRUPPE5 km / 3.11 mi MANNHEIM VERSICHERUNG2 km / 1.24 mi SAP AG25 km / 15.54 mi SUEDZUCKER2 km / 1.24 mi
BASF AG5 km / 3.11 mi DAIMLER CHRYSLER5 km / 3.11 mi JOHN DEERE5 km / 3.11 mi ROCHE DIAGNOSTICS5 km / 3.11 mi SIEMENS AG2 km / 1.24 mi

Congress centre

CONGRESS CENTER1 km / 0.62 mi

Exhibition centre

FRANKFURT80 km / 49.71 mi MAIMARKT5 km / 3.11 mi

Your meetings and events

The Mercure Mannheim am Rathaus' VDR certificate stands for tried-and-tested, guaranteed quality - a prerequisite for the success of your business events or private celebrations at our hotel.The entire events area is air-conditioned and equipped with the latest technology and WIFI. The 7 meeting rooms, all with natural light, can be rearranged and combined to suit requirements and offersufficient space for up to 240 participants. You can count on our professional support in planning and hosting your event. We will gladly take all of your requirements into account.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
VENEDIG 17 m2 2 m 12 0 8 0 0
FLORENZ 19 m2 2 m 15 0 10 0 0
MAILAND 21 m2 2 m 15 0 10 0 0
PROVENCE I 64 m2 3 m 60 18 24 32 0
PROVENCE II 64 m2 3 m 60 18 24 32 0
TOSKANA II 64 m2 3 m 60 18 24 32 0
TOSKANA I 96 m2 3 m 100 26 32 40 0
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Syndicated room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 3-star Superior Mercure Hotel Mannheim am Rathaus, you have the choice between Standard, Superior and Privilege Rooms. We also have rooms that have been specially adapted for people with reduced mobility. All 150 rooms are air conditioned and havehigh-speed Internet access and free WIFI. One child aged up to 12 years may stay in your room free of charge. Cribs are available upon request. Your pet is also welcome to stay with us (charge of EUR 8/night).

  • 150 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 ALL Rating 2,701 reviews

Our guest reviews for
Mercure Hotel Mannheim am Rathaus

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 938 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Adewole F. Couples - 25/11/2019 Confirmed reviews ALL
« Cautious personal especially Ms Daniels »

Receptive and ready to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your review, the nice feedback on Ms. Daniels, and also for your critique and suggestions on improvement regarding the heating and the breakfast. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

John D. Business - 18/11/2019 Confirmed reviews ALL
« goo »

good experience..the downside is the parking ticket failed each day and it was a defective light in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Filipas, I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the parking ticket and the room lightning. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Glenn J. Business - 14/11/2019 Confirmed reviews ALL
« The staff cannot do enough for you. »

I have been coming to the Mercure AM Rathaus for over 3 years. When I come to booking an hotel in Manheim your hotel is my first option, always. Great staff, clean, good food and just a comfort in the knowledge that I will enjoy my stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Art Business - 14/11/2019 Confirmed reviews ALL
« Feeling like at Home:-) »

Friendly staff, clean rooms, good sound insulation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Ananymous Couples - 11/11/2019 Confirmed reviews ALL
« very good, great value »

Very helpful and friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Mannheim am Rathaus, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

N. J. Business - 11/11/2019 Confirmed reviews ALL
« Good as usual »

Missing the bathrobe this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Sacha Business - 05/11/2019 Confirmed reviews ALL
« Cool place »

great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comment. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Lawrence K. Friends - 05/11/2019 Confirmed reviews ALL
« Return to Mannheim »

Very pleasant: the staff were welcoming and helpful, the room extremely comfortable (though a bit too warm), and the breakfast plentiful. Too bad that there were not more people around tha bar in the evening

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Andreas L. Business - 01/11/2019 Confirmed reviews ALL

Alles Super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr L., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb nicht nur für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Mannheim am Rathaus zu bewerten, sondern auch für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem "Alles super" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit herzlichen Grüßen Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Anonymous Business - 01/11/2019 Confirmed reviews ALL
« very good »

Always good and friendly employees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. On behalf of my team, I would like to thank you for the positive review and the great remarks on the employees. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Pierre A. Families - 31/10/2019 Confirmed reviews ALL
« All what you need »

All went ok except the difficulty to reach the hotel by car the first day . . . complicated !! Staff is kind and helpful, hotel is clean and quite. What I don't understand is that the bill came out in the name of my daughter (minor) (room 350) while the booking was done by myself, with my Accord membership number, and paid with my credit card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the wrong name at the bill and the lanmps on the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Olivier Business - 30/10/2019 Confirmed reviews ALL
« Clean but mediocre sleep quality »

The positive : the checkin was fast and friendly; the food and service at the restaurant was good (improved as compared to the past); the room was clean The negative : also gold member I didn't got upgraded to a better room; the mattress of the bed was apparently new but extremely hard (almost couldn't sleep); the checkout was disappointing as the person didn't care about the remarks and just handed me the bill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive review, the nice feedback on the check-in and the restaurant, and also for your critique and suggestions on improvement regarding the room, the bed and the check-out. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Larry H. Business - 19/10/2019 Confirmed reviews ALL
« Average, No Invoice Provided by EMail »

Average. I asked for an email copy of the invoice which makes it easier to reconcile expenses. None was provided, called the hotel, got transferred somewhere and was told to submit a request via email. This is poor service, with Bonvoy and Hilton I simply call the front desk and they send it immediately. The website is also useless for getting copies of receipts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I would like to offer my sincere apologies for the problems regarding the check-out/invoice providing. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Anonymous Business - 09/10/2019 Confirmed reviews ALL
« Very friendly and clean business hotel »

Friendly and competent staff. Clean and tidy hotel rooms. I missed the mini bar to cool my drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Lisa Couples - 08/10/2019 Confirmed reviews ALL
« Everything was just...OK »

no issues but on the other hand no outstanding experience. Rooms were a little tired. Location was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Marie-louise Couples - 01/10/2019 Confirmed reviews ALL
« Good »

It was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Dave Solo - 24/09/2019 Confirmed reviews ALL

Extremely clean, very comfortable and no problems whatsoever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the positive feedback. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Olivier Business - 20/09/2019 Confirmed reviews ALL
« High quality and good price »

The reception was friendly, flexible and efficient. Rooms are very clean and well equipped. Nothing much to add, very satisfied !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Anonymous Business - 17/09/2019 Confirmed reviews ALL
« location excellent, nothing else matters »

no issues except of having no internet. a bit poor for year 2019

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., I would like to offer my sincere apologies for the problems regarding the Wi-Fi. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. We would be honored to welcome you again at Mercure Hotel Mannheim am Rathaus. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

N. J. Business - 10/09/2019 Confirmed reviews ALL
« New faces same good quality »

New comers in the team but the quality service stays: good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, and the positive remarks on the new employees. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

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