Sofitel Munich Bayerpost Hotel

The check in and check out was seamless. The staff was very polite and professional. I also enjoyed the breakfats area as well with smiling faces. The room was OK but we prefer always rooms with real windows that we can open and get fresh air. But the room itself was OK otherwise.

Comfortable and quite adequate. The only problem was the cleaners removed our excess food and beverage's which we kept for our own 'snacks' They just did not get our messages !!!

I stay in this hotel every year when I visit Munich. The location is nice, the room is small but enough for use. Although the sauna is not available during my stay, I still can enjoy and relax in my room with the tube and bath salt. The staff here is really nice.

All was good except service at breakfast.

Check in and follow up was excellent. Luncheon menu a little disappointing but overall food excellent. Ambiance in the bar was excellent and Concierge was more than excellent.

The stay was excellent. We had one experience in your restaurant that was not going well. In the morning when we left the hotel we asked the desk if we had to make a reservation in the restaurant up front. It was not necessary. When we arrived in the restaurant, they told us that they had no table available, we had no reservation. In the end, it was solved correctly by the restaurant, but this was a small hick up in our experience.

First of all i had pleasure to be your guest. The confortable big bed and pillows, very well designed bathroom, great breakfast for every kind of taste and breakfast habit. I think that is one of uniq historical building remaint begining of century just being near to central train sitation. Eventhough there seems many staff around i passed my half to complete check in procedure. Shortly, i arrived before the midday (11:30) so kind lady told me that room is going to be ready at 15:00. so that she completed my check in procedures and take my luggage which i can accept that 15 minutes as normal time. Later on when i came back around 15:00 there a small italian group on check in desk. It took 30-40 minutes to complete their checkin receptioner repeated and repeated the some forms. However i tried to tell some other receptionist that i had my check in earlier just wanna take my luggage and room card. But i needed to tell this situation 3 different person to finally get my luggage back and the room card. It took just 1 minute and had to struggle to get them almost 1 hour.

My room was not ready for check-in at 15:00 and I was upgraded to a junior suite so I could prepare for my business meeting. In addition, I forgot something in my room when checking out and returned later in the day asking if housekeeping has found anything. My pen was kept by housekeeping and returned to me. I was very appreciative of this.

Nice hotel but very disappointed at the SPA not being open or flagged to us prior to booking. We stayed here specifically as it was the birthday of our boys and they chose the hotel due to the SPA. Only when we arrived and tried to go to the SPA were we told that it wasn't open until April. This could be found deeply embedded in the website, not on the homepage. This was very dissappointing. If it was on the homepage, people wanting a SPA would NOT book the hotel. Having stayed at the excellent Sofitel in Dubai, a repeat customer, I'm amazed about this to be honest, and look forward to hearing from you re how you wish to compensate us for the experience

We had a wonderful 1 night stay in your hotel. The room was beautiful and the staff were fantastic. We asked for a quiet room and it was very quiet. Perfect location, 2 minute walk to train station and a 10 minute walk to the centre of the action.

Great - very close to Station. Staff are superb, friendly and professional. Hotel is beautiful with rooms being very modern and very roomy. Beds are very very comfortable.

What a stunningly beautiful hotel, great location and super friendly, professional team!