Novotel Paris Roissy CDG Convention Hotel

We missed our plane and we had to stay for the night to leave the next day. We were near the airport. A shuttle was available to get there and back no charge. The rooms were clean And the bar, Lobby play area for kids and restaurant were perfected aligned to have the whole family in the same proximity. Felt very practical and cosy.

The hotel is very nice with many amenities and services available. The room is simple but comfortable. However we were very disappointed by the poor service at breakfast, as many customers like us on that same morning (2nd of January) - everything was missing from the spoons to the cups, the jam, the butter, and we had to ask and wait to get everything, meaning that we had to leave before even being able to finish breakfast as we were then too late. We were also disappointed that the pool was closed from 6pm,as we arrived at 5.40pm and we chose that hotel specifically for the indoor pool that we were not even able to try. Overall an hotel with great potential but failing to meet our expectations on that particular day unfortunately.

- Good Staff in the restaurant; - Dirty and very old carpet in the room; - No towels in the Gym and 20% equipment not functioning; - Very noisy hotel, including music from the hotel during sleeping hours; - Unsatisfactory rooms despite early booking and confirmation from the hotel.

My receipt had no information on it and I need it for expense claims. I have emailed the hotel 4 times. I have called and was told to email. There has been no response from the hotel. This lack of communication has soured my entire experience and has changed my feelings to dissatisfied. It makes me not want to stay here again on our next trip.

Unprofessional - bad receptionist that had no idea what he was doing Bad breakfast - unpleasant food (ate at 6:00am)

Efficiency, spacious rooms with well amnesties equipped, Spa and swimming pool to relax. Breakfast is to be improved

Hotel is fine but the level of food and service is poor

Friendly and helpful service, room ok but planes are relatively loud

It was lovely

Clean hotel, friendly bar staff but with that said one member of staff was totally unhelpful at the check in desk. I had checked in online and left a deposit of 250 euro on my card for any incidentals on my room. When I check in they wanted more money on my my card, when I questioned this the lady was totally disinterested. I later spoke with the managed and sorted it out.

My stay at the Novotel Roissy CDG Convention was great. Good dinner, wonderful breakfast, and enjoyed the pool and the steam room. Customer service at the reception was very helpful. Shuttle to the airport only stopped 3 seconds in front of the hotel and took off. The reception lady called the bus came back for us. Thank you very much a great stay!

The hotel itself was excellent good rooms and good facilities overall. Food was good and intent rapid However the service at the bar was extremely poor three times I had to walk to find the person to serve who seemed busy talking to follow workers or I had to ask to be served. it ruined otherwise a great stay

It was a disaster. Your reception staff are ok. I met a really good manager and he facilitated a late cancellation by my colleague. The bar staff and dining room staff were extremely poor, not understanding English( I’m from Ireland) and taking an age to get a drink or food. Compared to other Novotel’s I’ve stayed in ( and I’m staying in Seville in two weeks time) it was very very poor.

The room was comfortable, the staff was helpful and pleasnt.

Never experienced anything like this. Waited at priviledge counter for 10 min. There were 2 staff at the other counter. 15 people waiting. We moved over behind the 15. At the left counter a couple of ladies spend 40 minutes. Staff should be able to proritise and not have other custoners waiting for 40 min