Pullman Stuttgart Fontana

Pullman Stuttgart Fontana 4.5 stars

Customer review rating (ALL Rating) 3.9/5 322 reviews

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Hotel extras

  • 252 comfortable rooms and suites

  • 3km to the freeway and 10km to the airport & the New Fair

  • Direct links to public transport

  • 1200m² Fitness and Spa Lounge

  • Vaihinger Hall with 406m ² for up to 400 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Stuttgart Fontana

Vollmoellerstrasse 5, VAIHINGEN
70563 STUTTGART
Germany

Telephone +49 711 7302312

Fax +49 711 7302525

  • U1, U3, U8:  Vaihingen Bahnhof

  • S1, S2, S3:  Stuttgart-Vaihingen

  • By plane

    STUTTGART AIRPORT At 8km / 4 miles

  • By car

    HIGHWAY A8, A81, A831 At 2km / 1 miles

  • By train

    STUTTGART At 10km / 6 miles

  • By train

    STUTTGART-VAIHINGEN At 0km / 0 miles

GPS:48.726618, 9.111672

Companies

  • DAIMLER AG 5 km / 3 mi
  • DEUTSCHE TELEKOM 1 km / 0 mi
  • HEWLETT PACKARD 10 km / 6 mi
  • IBM HEAD OFFICE 5 km / 3 mi
  • KPMG 1 km / 0 mi
  • ROBERT BOSCH 7 km / 4 mi
  • T-SYSTEMS 1 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FONTANA RESTAURANT

In classic design and using fine woods, we await you in our 120-seat restaurant. Enjoy local and international dining. We look forward to seeing you daily from 12pm to 2:30 pm and 6pm to 10pm

Your meetings and events

Thanks to its central location and extremely favorable traffic connections, meetings at the Hotel Pullman Stuttgart Fontana can start and end on time. The hotel has five flexible meeting rooms with natural light, air conditioning and direct access to the terrace.

Room descriptions and layouts

7 

meeting rooms

From 1 to 350 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  322 reviews

TripAdvisor Rating  4.0/5  1,272 reviews

Top Hotel with poor service and failing infrastructure

Customer review rating 2.0/5

John V. Business - Confirmed reviews ALL

The hotel location is great. Checked in online which did nothing to expedite my actual check-in. Agent seemed confused, couldn't find online records, stated that they were not yet able to seamlessly integrate the online check-in. Needed most of my information again, had trouble with the pre-authorization of my credit card, consumed 20 minutes time to check in while people were waiting in line. Room was nice, but air conditioning did not work. How can a big hotel like yours not have functioning AC? There was a note in the room that due to lack of service staff, there was no maid service or room service amenities. We should retrieve amenities ourselves from the front desk, e.g., towels, toilet papers. Not acceptable option for a Pullman hotel. My colleagues staying there also had no AC in their rooms. Breakfast for 18 Euros after all the other troubles was just the tipping point that made the whole stay very unpleasant.

Dear John V., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to take this opportunity to respond to your points: Unfortunately, there are actual systemic challenges with the transmission of the online check-in data. The Accor IT department is already in the process of finding an acceptable solution. We apologize for the delay in check-in. Due to the renovation of the rooms and the fine dust that has settled in the air-conditioning units, there are failures in one or the other room. We ourselves are waiting for weeks for technicians to flush and repair the fan coils. Unfortunately, there is also a shortage of skilled workers and the waiting times are long. With short-term absences due to illness in housekeeping and few staff in the other areas, unfortunately no solution was possible regarding guest items. I really regret this. We are working flat out to find a solution soon so that we can offer our standard as usual. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

More negatives than positives

TripAdvisor rating 2.0/5

BigB1017 Families - TripAdvisor review

Arrived late on Saturday evening and was informed that I had not paid for the room which was not the case. Took two days for them to confirm that I had. On Sunday they could not clean the room due to staff issues. When they did clean the room on Monday they did not change the towels. Went down twice to ask for towels but nothing sent. On Tuesday I had to ask for the room to be cleaned at 4pm which they did. Rooms are good but AC is a noisy. Some staff are very friendly and helpful but others were pretty rude. The hotel is in a good location near the train station and some good restaurants nearby. I always ask myself if I would stay in the hotel again, I’m afraid the answer would be a no.

Dear BigB1017, thank you for voting us. I am very sorry that we could not find your payment in the system right away. I also regret that due to short notice absences in the housekeeping team we could not clean your room and then it was incompletely refreshed. We are working hard to provide the usual service. I very much hope that you will give us another chance on your next visit to Stuttgart. Kind regards, Enza Ranieri Hotel Manager

Good hotel, great stay

Customer review rating 4.5/5

N C. Couples - Confirmed reviews ALL

The hotel is very conveniently placed for S Bahn, U Bahn and bus, both for the airport and going into Stuttgart city centre. The original room we were given didn't have a working fridge which we required to keep medication in and the air conditioning whilst making noise didn't appear to be working. The staff at reception were very helpful and happy to help solve these problems. The new room we were moved to was very nice, clean and in working order.

Dear Nupur C., We very much appreciate your comments regarding your stay at the Pullman Stuttgart Fontana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very pleased that our employees have found a new solution. Please forgive the extra effort Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enza Ranieri Hotel Manager

bad airco but nice room

TripAdvisor rating 3.0/5

Curious31781194205 Families - TripAdvisor review

We arrived late at night. Parking was easily accessible and there was enough space. Although there were no trolleys or anything else to take the luggage upstairs so we had to go back and forth a few times. Room was new and modern. AIRCO WAS NOT WORKING. I complained about this and they said it’s limited by the hotel and you can’t turn it up and down. I have breathing problems and pollen allergies so I couldn’t just open the window. It was very hard to breathe also because the room was quite dusty. Bathroom was really clean and the room was spacious. It’s okay for 1 night but in the summer with no regular airco it’s very humid. There was no food available to order and they didn’t tell us anything about breakfast when we arrived and when we tried to order room service they said it wasn’t available due to corona. I went downstairs to grab breakfast to go and the lady was extremely rude and thought I was lying about the hotel not telling me about breakfast and me calling downstairs and the instructions I was given. But this kind of behaviour is very common from Germans @ foreigners. Man at the front desk was nice when checking out and he explained everything to me.

Good Morning Curious, thank you for your review. I am very sorry that we did not offer you another room with working air-conditioning and that you had to pick up your own breakfast from the restaurant. We will continue to work hard to provide full service at the hotel. Kind regards, Enza Ranieri Hotel Manager

Last stay at Pullman Stuttgart

Customer review rating 2.0/5

Jobrien Couples - Confirmed reviews ALL

Once again the checkin process at an Accor hotel was repetitive and frustrating. No matter how much information you provide when you check in online you have to repeat it in writing in order to get your key card. This is true for all Accor stays we had during our 70 days of travel in Germany. This particular stay ended at 4 am because the room was unbearably hot, air conditioning didn't make a difference and opening the window invited the loud noise of the trains and drunks that took them. Couldn't sleep so we packed up and left before the breakfast we paid for. Never again the Pullman and probably reconsider booking an Accor property for our next travel plans.

Dear JoAnn O., Thank you for taking the time to tell us about your experience at the Pullman Stuttgart Fontana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I really regret that the online check in did not work. unfortunately, the data is not always transferred correctly into the system. I understand well that this leads to annoyance. I also apologise that you left early due to the technical problems with our air conditioning. May I invite you to a free stay at the Pullman. I would be happy to do so as soon as I can inform you with certainty that the air conditioning is working properly. I would be very pleased to hear from you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Enza Ranieri Hotel Manager

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Other web-users rate our hotel

  • 181 reviews 8.1/10 Location
  • 360 reviews 6.1/10 Room
  • 351 reviews 6.7/10 Service
  • 17 reviews 2.8/10 WiFi
  • 180 reviews 4.7/10 Comfort
  • 179 reviews 7.4/10 Breakfast
  • 130 reviews 4.7/10 Cleanliness
  • 98 reviews 3.8/10 Food

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