Novotel Reading Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 6,182 reviews

ALLSAFE approved hotel

Information message

Novotel Reading Centre
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+ 23 Services

Hotel extras

  • Central location close to primary transport links

  • Reading train station is only a two minute walk away, London Heathrow Airport is 40 km away

  • Breakfast available daily: Full English assisted buffet service

  • Eight versatile meeting rooms for up to 50 guests in line with government guidelines

  • Leisure facilities including gym, pool, sauna, steam room. Please reserve your space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Reading Centre

25b Friar Street
(For car parking use RG1 1NR)
RG1 1DP reading
united kingdom

Fax: (+44)118/9522610

Check-in from 15h00

Check out up to 12h00

  • READING BUSSES:  Reading Station

  • By plane

    Heathrow Int Apt At 40km / 24.86 miles

  • By plane

    London Gatwick At 88km / 54.69 miles

  • By plane

    London Luton At 96.5km / 59.97 miles

  • By train

    Reading Station At 0.8km / 0.5 miles

GPS:51.456745, -0.972343

Companies

  • British Gaz Utilities 8.0 km / 4.97 mi
  • British Telecom 1.6 km / 0.99 mi
  • Cisco System Technology HQ 8.0 km / 4.97 mi
  • Ernst & Young Finance 0.8 km / 0.5 mi
  • Hewlett Packard Technology 8.0 km / 4.97 mi
  • KPMG Finance 9.6 km / 5.97 mi
  • Microsoft Technology HQ 8.0 km / 4.97 mi
  • Oracle Technology HQ 8.0 km / 4.97 mi
  • PWC Finance 0.8 km / 0.5 mi
  • PepsiCo Concsumer goods 9.6 km / 5.97 mi
  • RWE UTILITIES 0.8 km / 0.5 mi
  • RWE Utilities - Thames Valley 0.8 km / 0.5 mi
  • Symantec Telecoms HQ 6.0 km / 3.73 mi
  • Yell com Telecom HQ 0.8 km / 0.5 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Gourmet Bar

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 110 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Videoconferencing

  • Audio and video equipment

  • Meeting room

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Reading Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,182 reviews

TripAdvisor Rating 4.0/5

1,702 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Family getaway

TripAdvisor rating 3.0/5

meanykeeny 01/12/2021 TripAdvisor review

Lovely stay over with my son and partner, room wasnt clean though, cups were dirty like they hadnt been refreshed, the shower was dirty, all black stuff on the tiles that easily washed off so not sure what it was and empty shower bottles and lids left in shower, making me think wasnt actually cleaned, slightly worrying given a time we are in and cleanliness is more important, maybe was the early check in that caused it to be rushed. Breakfast was also a let down as was stone cold and the cleaning of the tables could of been slightly better like cleaning the salt and pepper pots would be an idea as witness a kid sneezing over one of them which then put me off eating.

Cold noisey room

Customer review rating 2.0/5

Anonymous Business - 27/11/2021 Confirmed reviews ALL

Room was very cold, a number of guests at reception complaining about poor service.

Dear PAUL H., Thank you for taking the time to tell us about your experience at the Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Alves

Awesome

Customer review rating 5.0/5

Arijit B. Couples - 27/11/2021 Confirmed reviews ALL

It was a pleasure staying in Novotel

Dear ARIJIT, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Alina Mincu I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

Ideal hotel stay

Customer review rating 4.5/5

Manchester B. V. Business - 26/11/2021 Confirmed reviews ALL

The hotel was very conveniently located for both the railway station and the office I was attending. The online checkin was great and saved time too. The room was well appointed, I could ideally have done with more milks, but I like my tea milky! Overall very happy, would stay again

Well located

Customer review rating 5.0/5

Amalia V. Couples - 25/11/2021 Confirmed reviews ALL

A very nice experience at the hotel. I was very glad with the room and the clean that I had. I was very happy with the benefits that you have by staying in. I’m from London and you don’t really have benefits at that good price. Cheap, cleaned, all the benefits. I was glad that we were nearby everything that we wanted, nearby high street with shops, nearby Reading Abbey and nearby winter wonderland, we had a really nice time staying there and lot of fun things to do. Best hotel ever!

Dear AMALIA, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Alina Mincu I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

Good Hotel Usually. Average experience this time

Customer review rating 2.5/5

Paul Business - 25/11/2021 Confirmed reviews ALL

A bit below parr. Staff were friendly, helpful & full of smiles, but when my card did not open my door on day 2, the receptionist blamed me for keeping my cards magnetic strips too close together. When I explained that I keep them separate as I knew about that issue, he did not know what to do. No apology, not compensation. I had had a hard day & was in no mood. So that started me noticing other items not quite right. I found 8.

Dear PAUL N., Let me assure you that those issues are not of normal occurrence and that these are isolated incident as we normally pride ourselves in the service we provide to our guests. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. While you are perhaps very hesitant of using our hotel again, I urge you to contact me directly should you need to visit Reading in the future as I would like to personally look after your visit and ensure your time with us is of the highest quality in service and product. Once again, please accept my sincere apologies for our shortfalls and I do hope we have the pleasure of welcoming you back in the near future and until then, wish you pleasant travels. Sincerely, Bruno Alves

Novotel Central Reading - A well located hotel with excellent facilities

Customer review rating 5.0/5

Stuart F. Couples - 25/11/2021 Confirmed reviews ALL

We spent a couple of nights at this hotel. Having been here before we knew the hotel was centrally located and a great place to stay. The staff are friendly and welcoming, the is an excellent bar area, and the buffet breakfast is very good. For us 5 minutes walk to the railway station and all the shops make this an excellent choice for a stay in Reading.

Dear STUART F., It was a pleasure to have you as one of our guests. I'm pleased to read that you did enjoy the service that was provided by the staff and I'll be sure to advise them of your compliments, mainly the Bar and Breakfast team members. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Bruno Alve

Nice hotel

Customer review rating 4.0/5

Kieren Business - 23/11/2021 Confirmed reviews ALL

I stay in the Novotel Regularly on business. Very nice hotel and facilities, very friendly staff. Great value for money.

Dear KIEREN, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Alina Mincu I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

Very good stay

Customer review rating 5.0/5

Chrystalla Families - 23/11/2021 Confirmed reviews ALL

Very kind and helpful people, excellent location, nice breakfast, big rooms

Dear CHRYSTALLA, Thank you very much for sharing this great review about our hotel & team. When you score us a 9 or 10 it has a very positive impact on one of the measures used by our company to see what our guests think of their experience with us so it means a lot that you gave us these scores! We look forward to welcoming you again very soon! Kind Regards Alina Mincu I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

Well located, good facilities, great for exploring

Customer review rating 5.0/5

Colin G. Families - 23/11/2021 Confirmed reviews ALL

Well located, good facilities, great for exploring the local area or a quick 25min train to London Paddington and the London area.

Dear COLIN G., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves
Customer review rating 2.5/5

Ayan S. Couples - 22/11/2021 Confirmed reviews ALL

The executive rooms aren’t exactly that.. bathroom half way across the room doesn’t make any sense and the toilet being right next to the hotel room door. Decor was just terrible. I was given only 2 pillows instead of 4. The swimming pool was absolutely freezing someone can catch a cold! Seriously sort out of the temperature. It was my husbands birthday and I just wasn’t impressed at all. What I can say is though, you guys made effort to put a cake in there with 2 balloons which was very appreciated. Overall, it was an ok stay. Do better though guys.

Dear AYAN S., Thank you for taking the time to tell us about your experience at the Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Alves

Well located, beautiful hotel

Customer review rating 3.5/5

K. Couples - 22/11/2021 Confirmed reviews ALL

Bed was uncomfortable and room was too warm But hotel was beautiful and very well located.

Dear K. Thank you for taking the time to write a review about your recent visit to Novotel . I am delighted that you enjoyed your stay overall and we have noted your comments about the uncomfortable bed and that you find the temperature being too hot, and we will be looking into it. Alina Mincu I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

Restaurant dreadful

Customer review rating 2.0/5

Anonymous Families - 21/11/2021 Confirmed reviews ALL

took 45 mins to find parking which cost £33 over night. Restaurant was so poor. Sent our food back as inedible. Hotel/facilities/staff fine.

Poor parking experience

Customer review rating 3.5/5

C. Friends - 21/11/2021 Confirmed reviews ALL

Hotel and room was good. If you’re driving, it’s a nightmare. Buzzer to enter car park which doesn’t get answered, limited spaces and fills up quickly. Nearest car park 8 min walk away with your luggage.

Dear C., Thank you for taking the time to write a review about your recent visit to Novotel. I am delighted that you enjoyed your stay overall, and we have noted your comments about the car parking, unfortunately being located central we have limited car parking slots. Please accept our apologies for the inconvenience. Alina Mincu I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

Terrible

Customer review rating 1.5/5

Charles M. Business - 18/11/2021 Confirmed reviews ALL

The food in the restaurant at this hotel was terrible. The menu had many items unavailable which is understandable given current supply chain issues. However, what we were served was terrible. The calamari was like a plate of rubber bands coated in half cooked batter. I had fish and chips which was awful - the fish was black and looked like a cheap supermarket own label fish portion. The chips were uncooked and also black. The mushy peas and tartare sauce had clearly been standing long enough to develop a skin. The other main course was a chicken burger which was inedible. The rooms seemed a bit tired and the taps and plugs covered in limescale. There was a sign in the room about the new air con system which is allegedly better for the environment. This may be true but it fails miserably in acting as a cooling system – I would suggest dispensing with this completely. It doesn't work. I have stayed in Novotel hotels throughout Europe and generally the standard is good. This is by far the worst I have visited. I would point out that the waitress from Brazil in the restaurant was excellent and very friendly – she alone lifts the review from 1 to 3 stars

Good location and great staff

Customer review rating 5.0/5

Simon Families - 16/11/2021 Confirmed reviews ALL

Great people - courteous and helpful!

Dear SIMON M., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Alves

Great location, terrible room.

Customer review rating 2.0/5

Stacey M. Families - 15/11/2021 Confirmed reviews ALL

Dirty, unprepared room charged at the most expensive rate possible that week. Made a complaint to the management but no reply at all.

Good services

TripAdvisor rating 5.0/5

766toto 18/09/2021 TripAdvisor review

My family appreciated our stay in Novotel, The staffs were very helpful. The hotel provides us almost every facilities . Food was great(i mean it :))Overall experience was awesome. I'll recommend this hotel to every couple and families:). You wont regret, just be there:)

Dear 766toto, Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed every aspect of your stay and we hope to see you again soon. Best regards,

Average

TripAdvisor rating 3.0/5

83joannee 03/09/2021 TripAdvisor review

Check in was chaotic. Room wasn’t ready until gone 4pm. Staff seemed over stretched and communication was poor. The room itself was just average. Very strange layout with a separate toilet. I have definitely stayed in better hotels with more engaged staff. The plus side is great location close to shopping and public transport. Breakfast was nice. The car park is small and over priced I wouldn’t bother paying for this! There are loads of car parks around that are much cheaper.

Poor cleanliness of room

TripAdvisor rating 2.0/5

Price000 02/09/2021 TripAdvisor review

The staff were very Friendly but the stay was majorly let down by the cleanliness of the room. We didn't check in until after midnight so there can be no excuse for the room not being ready and up to standard, but the bin wasn't emptied, the bed wasn't properly made and there were no large towels available in the room. Based on the condition of the room I'm not even confident that the room had been sanitised or cleaned at all, and after years of staying in Novotel hotels for the first time I'm strongly questioning if I'd stay in one again!

Dear Price, I am sorry we let you down on this occasion. We can assure you your experience does not reflect the high level of comfort that we strive to provide every day to our guests. Please rest assure that we reported this to the management. Thank you so much for your invaluable feedback, that will help us improve and I hope that you will give us a chance to provide you a completely different experience, up to our usual high level of service. Kind regards,

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