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Novotel Reading Centre Hotel 4 stars

Customer review rating 4.3/5 6,048 reviews

ALLSAFE approved hotel

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Novotel Reading Centre
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+ 23 Services

Hotel extras

  • Central location close to primary transport links

  • Reading train station is only a two minute walk away, London Heathrow Airport is 40 km away

  • Breakfast available daily: Full English assisted buffet service

  • Eight versatile meeting rooms for up to 50 guests in line with government guidelines

  • Leisure facilities including gym, pool, sauna, steam room. Please reserve your space

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Reading Centre

25b Friar Street
(For car parking use RG1 1NR)
RG1 1DP reading
united kingdom

Tel: +441189522600

Fax: (+44)118/9522610

Check-in from 15h00

Check out up to 12h00

  • READING BUSSES :  Reading Station

  • By plane

    Heathrow Int Apt At 40km / 24.86 miles

  • By plane

    London Gatwick At 88km / 54.69 miles

  • By plane

    London Luton At 96.5km / 59.97 miles

  • By train

    Reading Station At 0.8km / 0.5 miles

GPS :51.456745, -0.972343

Companies

  • British Gaz Utilities 8.0 km / 4.97 mi
  • British Telecom 1.6 km / 0.99 mi
  • Cisco System Technology HQ 8.0 km / 4.97 mi
  • Ernst & Young Finance 0.8 km / 0.5 mi
  • Hewlett Packard Technology 8.0 km / 4.97 mi
  • KPMG Finance 9.6 km / 5.97 mi
  • Microsoft Technology HQ 8.0 km / 4.97 mi
  • Oracle Technology HQ 8.0 km / 4.97 mi
  • PWC Finance 0.8 km / 0.5 mi
  • PepsiCo Concsumer goods 9.6 km / 5.97 mi
  • RWE UTILITIES 0.8 km / 0.5 mi
  • RWE Utilities - Thames Valley 0.8 km / 0.5 mi
  • Symantec Telecoms HQ 6.0 km / 3.73 mi
  • Yell com Telecom HQ 0.8 km / 0.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 110 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Videoconferencing

  • Audio and video equipment

  • Meeting room

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

Gourmet Bar

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Reading Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,048 reviews

TripAdvisor Rating 4.0/5

1,689 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good services

TripAdvisor rating 5.0/5

766toto 18/09/2021 TripAdvisor review

My family appreciated our stay in Novotel, The staffs were very helpful. The hotel provides us almost every facilities . Food was great(i mean it :))Overall experience was awesome. I'll recommend this hotel to every couple and families:). You wont regret, just be there:)

Great location - Poor service

Customer review rating 2.0/5

Louse Families - 13/09/2021 Confirmed reviews ALL

I have stayed in this hotel before and really liked it - but this time the service was below average. The location could not be better - close to Reading station and all the shops. Our room was fine - but could need a proper clean. There is, however, no real service at the hotel - the rooms are not cleaned, you have to ask to get the bins emptied, to get toilet rolls, to get toiletries or tea or coffee. The changing rooms in the pool need cleaning (there were no new towels, and the bathroom was not cleaned.) The lifts are a real nightmare - one or two are always out of order - and that means a lot of waiting. The communication between the staff and the restaurant was poor; I was told on day 4 that we had not paid for breakfast and had to show my reservation to prove that it had already been paid. It is such a shame - because it is really a nice hotel - but I will think twice before booking again

disappointed horrible

Customer review rating 0.5/5

Q. Couples - 13/09/2021 Confirmed reviews ALL

we stayed there for 2 nights friend wedding hotel experience I had very bad staff wasnt friendly .They are only friendly until you dont need anything soon you need something from them .They start argue room leyout other disappointment in toilet dont have any sink to washhand .Bathroom if you get bath all water out from bathtap .Hotel carpets very dirty in sauna area doesnt have any hair dryer very small swimming pool for kids only Restaurant staff mostly rude they just come and take your spoon and plates away they dont even ask .Are you guys finish .Hotel lifts was broken down only 1 lift was working also they doesnt have any room keeping if you like to clean up needs to call reception .in room iron was very dirty when we asked other one we didnt get it we went to wedding without iron our clothes we were frustrated . Overall I can give only 1 star this hotel

Comfortable and friendly

Customer review rating 5.0/5

Karan Business - 13/09/2021 Confirmed reviews ALL

Stayed two nights for work and was well looked after. The facilities were clean and comfortable. Staff friendly and helpful.

Lovely stay

Customer review rating 4.5/5

Dee Families - 12/09/2021 Confirmed reviews ALL

We arrived on site at 2.15pm, which was after the 2pm check-in to be told the room wasn't ready. I totally understand that things are busy with covid restrictions, and was told by the lovely man on reception to take my son for a swim - which he was eager to do anyway. The room was lovely and we had such a great time. It would have been a 10 rating but we tried to order room service through the What's App facility and nobody replied Other than that it was a lovely stay

Mixed feelings…

Customer review rating 3.0/5

Johnathan N. Families - 12/09/2021 Confirmed reviews ALL

On arrival I was recommended using a car park away from the hotel as there was space and coast was £8 per day. On collecting the car I was charged £26 which was frustrating, I spoke to the Receptionist at departure and was promised a follow up phone call that didn’t materialise. Staff on the bar / restaurant we’re stretched, we spent a long time waiting for our meals as did other tables, many guests were complaining, there were around 12 people in the bar & restaurant, can’t imagine the waiting time if it was full to capacity, we received our meals and children’s came a good while after and was not what we ordered, I ended up getting a take away meal from next door after delivering my now plate of cold food back to the kitchen. Room was ok although family room had a very small clothes hanging area and no surface/ shelves to unpack bags, we lived out of our travel bag which was fine but just another niggle.

It’s just about ok

Customer review rating 3.0/5

Simon Families - 12/09/2021 Confirmed reviews ALL

Showers are terrible - no pressure and shower heads old and pathetic. Mess up with the parking which was very irritating . Rooms are getting a little worn out and the lighting is terrible.

Not a good stay

Customer review rating 1.5/5

Dawn J. Families - 11/09/2021 Confirmed reviews ALL

Awful breakfast. Awful sleep.

Nice Room

Customer review rating 4.0/5

Hugh M. Business - 10/09/2021 Confirmed reviews ALL

Good overall experience, very good breakfast. Only faults. Dusty TV, rusty bathroom sink plug. Air conditioning or as they call it air cooling is very poor. Doesn’t work effectively.

Had better stays

Customer review rating 3.0/5

Paul L. Couples - 07/09/2021 Confirmed reviews ALL

We have stayed at the Novotel Reading quite a few times. But feel this is probably was the poorest stay.

Well located, Good stay

Customer review rating 5.0/5

Jen Couples - 07/09/2021 Confirmed reviews ALL

I mean I don’t really know what all the negative reviews are about and this is why I feel I have to come and give you guys a glowing review with 1 little pick lol (THE LIFTS!!) We was on 8th floor. . Arrived on Friday afternoon and in all honesty the lifts was not that bad but then an influx of guests arrived and boy did that change - it didn’t dampen our stay but was a huge inconvenience. Location of the hotel was perfect. Strip of shops (Corner shops, Sainsbury’s), restaurants (Nandos, McDs, Wendys, a lovely rum bar right across the road) loads of wine bars, pubs, locally - everything is within walking distance. Car park - Agree with others who have said it is small but it was convenient for our use. I emailed prior and received confirmation and I called day before and was told I had no slot but some was available. That again would of been an inconvenience so advise you to call and confirm maybe a few days prior - sometimes things get lost in translation but it was easily sorted. Car park was £18 - again high but for location, Central Reading and after driving for many hours, it all evened out and made sense but there are closer car parks within 10-15 mins walk. Breakfast was tasty. There was a selection of everything. Sausages, veg sausages, bacon, hash brown, mushrooms, beans, tomato, toasting machine (bit slow), pancake maker, Nutella, jam, marmite, cereals, yoghurts, fruits, coffee machine, teas. The lady took our room number and explained the process and seated us, she was lovely and polite. The room - it had everything we needed. Walk-in shower and a bath. Toilet was separate but it made sense especially when sharing with someone. It was clean. Rooms did get warm but we was out most of the time and left the windows cracked so nothing major. I can imagine in much warmer weather it would be annoying though. Caught one of the housekeepers outside and asked for 2 clean towels and it was no problem. Wellness centre. . Beautiful for what it was. Clean, quiet. Both days I went to the gym it was empty so win win haha. All the staff was amazing from check in to check out. . I never had to wait. Smooth sailing. Thank you Novotel Reading :)

Average

TripAdvisor rating 3.0/5

83joannee 03/09/2021 TripAdvisor review

Check in was chaotic. Room wasn’t ready until gone 4pm. Staff seemed over stretched and communication was poor. The room itself was just average. Very strange layout with a separate toilet. I have definitely stayed in better hotels with more engaged staff. The plus side is great location close to shopping and public transport. Breakfast was nice. The car park is small and over priced I wouldn’t bother paying for this! There are loads of car parks around that are much cheaper.

Poor cleanliness of room

TripAdvisor rating 2.0/5

Price000 02/09/2021 TripAdvisor review

The staff were very Friendly but the stay was majorly let down by the cleanliness of the room. We didn't check in until after midnight so there can be no excuse for the room not being ready and up to standard, but the bin wasn't emptied, the bed wasn't properly made and there were no large towels available in the room. Based on the condition of the room I'm not even confident that the room had been sanitised or cleaned at all, and after years of staying in Novotel hotels for the first time I'm strongly questioning if I'd stay in one again!

Bad check in service

Customer review rating 3.0/5

Lauren Friends - 01/09/2021 Confirmed reviews ALL

We were delayed checking in by 45 minutes and had a very tight schedule ourselves. We understood the hotel staff were busy however we had rung up earlier in the morning and dropped our bags off ah hour before check in time and were not warned once about the delay.

Not up to usual Novotel standards

Customer review rating 2.0/5

Philip P. Couples - 31/08/2021 Confirmed reviews ALL

The staff were friendly and helpful but our stay was let down by the cleanliness of the room, we didn't check-in until after midnight so there can be no excuse for our room not being to standard, but there were no large towels, the bin hadn't been emptied, and the bed wasn't properly made (thinking about it later I realised it may not even have been changed, but I've chosen not to think about that). We have stayed in Novotel hotels on lots of occasions in the past, but we have never experienced this level of stay, I would definitely never stay in this particular hotel again, we will be finding somewhere else for next years festival stay.

Customer review rating 0.5/5

Catherine C. Families - 31/08/2021 Confirmed reviews ALL

Room wasn’t ready for HOURS after our check in time! Family of 4 stayed 2 adults 2 teenagers, only 2 towels and 2 cups provided. Are we supposed to share towels? Disgusting! Half a roll of toilet paper which was left on the floor. Makeup stains on the bedding and pubic hair. Disgusting! Key card didn’t work once we did get checked in at 11pm Couldn’t locate our bags at 11pm I did try to complain via your website last night when I arrived home in more detail but SHOCK your system wasn’t having technical difficulties and asked me to try later…

Customer review rating 2.0/5

L B. Families - 30/08/2021 Confirmed reviews ALL

Unfortunately we had a disappointing experience. Having requested two cots for our 1 year old twins when making the reservation and again when checking in, the cots were not provided in the room. This meant I had to chase up the cots myself while my partner dealt with two over-tired screaming babies. Cots were finally provided an hour after the babies usual bed time, and a good 3 hours after we had checked in. The hotel has agreed to refund me something towards the cost of the room given this unsatisfactory experience. I hope that they put in place some systems to ensure that if a guest has requested a cot, that one is provided immediately upon check-in.

Well Located Hotel, but lifts let it down & room keys

Customer review rating 4.0/5

Amber Friends - 29/08/2021 Confirmed reviews ALL

Nice clean hotel, but waiting for the lifts was a nightmare when we eventually got in the lift and up to our room, The room key didn’t work so we had to go up and down numerous times. Bar area was really nice and the staff are very friendly. Breakfast was lovely.

Good stay in the end

Customer review rating 4.0/5

Anonymous Couples - 27/08/2021 Confirmed reviews ALL

The first room we were allocated had significant plumbing issues (eg no hot water in shower, loose fittings) but we were upgraded satisfactorily.

Dear Mr. C., Thank you very much for sharing this great review about our hotel & team. We look forward to welcoming you again very soon! Kind Regards Raquel Munaro I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels
Customer review rating 2.5/5

C U. Families - 27/08/2021 Confirmed reviews ALL

Lovely room but not impressed with the service. Lifts kept breaking down and so full, had to literally beg for new towels on day 2. Not very child friendly

Dear U., Thank you for taking the time to tell us about your experience at the Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raquel Munaro I Guest Relations I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

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