Hotel - Mercure Lourdes Impérial Hotel
Mercure Hotel Mercure Hotel

Mercure Lourdes Impérial Hotel

3.5/5 445 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-14:30/17:30-21:30
    • Opening hours : Week-end 06:30-14:30/17:30-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

SEB2 km / 1.24 mi TOURNOT LOURDES2 km / 1.24 mi
SOCATA TARBES12 km / 7.46 mi

Congress centre

SANCTUARIES MEETING0.1 km / 0.06 mi

Exhibition centre

LOURDES EXH.CENTER0.1 km / 0.06 mi

Your meetings and events

Mercure Lourdes Impérial Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
COROLLE 65 m2 2 m 60 35 45 45 0
    • Screen
    • Flipchart
    • Soundproof
    • Audio and video equipment
    • Office
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 ALL Rating 1,113 reviews

Our guest reviews for
Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 445 reviews
Greda Families - 04/02/2020 Confirmed reviews ALL
« Everything was perfect! »

Everything was perfect: staff, location, atmosphere, cleaningness...

Huiyeon A. L. Families - 22/12/2019 Confirmed reviews ALL
« Bit by bed bugs »

One night stay at Mecure Lourdes and my whole body was bit by bed bugs. After few days, I am still suffering from the pains and I cannot believe a huge hotel chain like Mercure has no standard in terms of extermination and hygiene. My mom and I had to rewash our entire suitcase (2 weeks worth of cloths) and we throw a lot of stuff which are not washable. I cannot believe this one night stay just ruined our entire trip of 2 weeks. Extremely disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUIYEON ANGELA L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Our household teams are trained in the detection of bedbugs. We are very vigilant about this. We are sorry, but after checking this day, we did not find anything in the beds. the best would have been to inform us at the check-out so that we can act on the moment. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. We wish you a Merry Christmas. Sincerely, Elodie FLAMENT Assistant Manager

Olivier L. Couples - 16/12/2019 Confirmed reviews ALL
« Pelerinage Lourdes »

Nice hotels comfortable and very clean . Team was very helpful and hospitable The location is great walking distance to the grotto and the church Will come back! Thanks

Stephen Couples - 11/12/2019 Confirmed reviews ALL
« Warm and welcoming experience to stay here »

Staff excellent.

Nicole R. Solo - 08/12/2019 Confirmed reviews ALL

Very good all round. However the service to the rooms could have been better. To make up and clean the rooms after 2.00pm is too late for residents.

R M. Families - 01/12/2019 Confirmed reviews ALL
« Very good »

Very pleasant stay. Very helpful staff and the chef cooked us some good food. Thank you!

Fabian C. Families - 04/11/2019 Confirmed reviews ALL
« Mr »

Excellent service . Enjoyed the dinner both nights

Dr C. E. L. Couples - 30/10/2019 Confirmed reviews ALL
« Excellence!!! »

Superb service and very attentive friendly staff. Fantastic food.Comfortable clean rooms. Very helpful reception

Swan Families - 24/10/2019 Confirmed reviews ALL
« basic hotel »

same dinner every day!

Rq Families - 15/10/2019 Confirmed reviews ALL

Very welcoming and helpful staff. fantastic food - both breakfast and dinner were very impressive.

Anonymous Families - 02/10/2019 Confirmed reviews ALL
« Good location and price »

The hotel location is very good and the price was also good as we booked in advance. Decent variety of foods included in breakfast. Generally friendly staff. It could do with some modernizing or more attention to detail when cleaning. Corridors smell of tobacco and need some fresh air.

Chris Families - 26/09/2019 Confirmed reviews ALL
« Excellent hotel »

Kind staff and good rooms

Joan Couples - 08/09/2019 Confirmed reviews ALL
« Returning Guests »

We always stay at your hotel every year. It is comfortable, convenient to the Grotto, lovely food and the reception staff are extremely friendly and helpful. This year as returning guests we got an upgraded room 302 on the third floor. It was spacious and very clean with all amenities. We will certainly return and thank you for making our stay a pleasant one.

Chris Couples - 04/09/2019 Confirmed reviews ALL
« Not as expected »

Not parking spot available at the hotel. Room not properly cleaned (hairs, stains and bugs in bed) Bathroom kind of clean (hairs still sticked on the wall)

Kevin Couples - 03/09/2019 Confirmed reviews ALL
« Great location »

The hotel is in a great location and the staff were extremely friendly the bed mattress was worn out and we had to put the shelf out of the wardrobe under it to keep my back straight. The property is very tired but the staff made us feel so welcome we hardly noticed. We stayed two nights and really enjoyed walking around the old town and the basilica and its grotto were amazing

Georges R. Families - 27/08/2019 Confirmed reviews ALL

Great staff, friendly and helpful. Excellent location, walkingdistance to the grotto and shrine.

Tom C. Families - 13/08/2019 Confirmed reviews ALL
« Lovely »

It was lovely and relaxed

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jon H. Families - 04/08/2019 Confirmed reviews ALL
« First time in Lourdes »

The room was fine - all you would expect and accurately advertised. The receptionist couldn't do enough for us. Spoke really good English and helped us with the rear parking. Menu not ideal for fussy teenagers.

Michèle Business - 30/07/2019 Confirmed reviews ALL
« Super! »

My clients really enjoyed their stay in your hotel. I appreciated very much the support and help from all the staff. I will definitely return and will not hesitate to recommend this hotel. For demi-pension it would be better to have a choice of two "plat du jour" for dinner.

Joan T. Friends - 28/07/2019 Confirmed reviews ALL
« Great hotel and facilities in centre of Lourdes. »

Lovely big room and comfortable bed with large bathroom and small fridge. Also tea and coffee making facilities which for Brits is a bonus. Small balcony overlooking river and Sanctuary so great location. Great air conditioning in the summer heat. Had a lovely meal in restaurant last year too which was excellent. Definitely our hotel of choice here.

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