Customer review rating (ALL Rating)
4.2/5
39 reviews
The Phoenix Hotel Yogyakarta - MGallery Collection
Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia
GPS:-7.782697, 110.368393
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Railway station
Access: 1 km / 0.62 mi 10 min walk / 5 min drive
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Historic monument
Access: 2 km / 1.24 mi 15 min walk
Historic monument
Access: 30 km / 18.64 mi 45 min drive
Historic monument
Access: 45 km / 27.96 mi 1 hrs drive
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Beach area
Access: 32 km / 19.89 mi 15 min walk / 45 min drive
Check-in from - Check out up to
Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.
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Overlooking to the fountain yard, it offers a laid-back atmosphere with rich selection of food and beverages
Perfectly comfortable in warm colonial ambiance, presenting a wide selection of the best wines around the world, the first in Yogyakarta, completing various beverages created by our top bartender's hands
Non contractual photo
Room descriptions and layouts
meeting rooms
attendees
|
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
|---|---|---|---|---|---|---|---|
|
300 m² 3229 sq ft |
4 m 13 ft |
Configuration is not available for this hotel |
100 participants |
100 participants |
200 participants |
220 participants |
|
|
220 m² 2368 sq ft |
4 m 12 ft |
Configuration is not available for this hotel |
80 participants |
80 participants |
130 participants |
140 participants |
|
|
150 m² 1615 sq ft |
3 m 11 ft |
Configuration is not available for this hotel |
40 participants |
40 participants |
50 participants |
50 participants |
|
|
100 m² 1076 sq ft |
4 m 13 ft |
Configuration is not available for this hotel |
36 participants |
40 participants |
40 participants |
30 participants |
|
|
100 m² 1076 sq ft |
4 m 13 ft |
Configuration is not available for this hotel |
36 participants |
40 participants |
40 participants |
30 participants |
|
|
100 m² 1076 sq ft |
4 m 13 ft |
Configuration is not available for this hotel |
36 participants |
40 participants |
40 participants |
30 participants |
|
|
42 m² 452 sq ft |
4 m 13 ft |
Configuration is not available for this hotel |
20 participants |
24 participants |
24 participants |
30 participants |
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ALL Rating
Nice stay but not a 5-star hotel
Customer review rating 3.5/5
Julie Couples - Confirmed reviews ALL
Dear JULIE D., We really appreciate the time you have taken to share your experience with us. We are grateful that you enjoy the beauty of our hotel and we thank you for the detailed comments given. Please allow us to express our sincerest apologies for our flaws and the inconvenient situation that happened to you, especially in the restaurant and during the check-in process. We accept your feedback as our encouragement to improve and fix our flaws. All the details are definitely shared with the team for further action. We wish to have the chance to host you back at The Phoenix Hotel Yogyakarta with a much better stay experience. Sincerely Yours, Rulvastina Randy General Manager
5 star hotels in yogyakarta
TripAdvisor rating 5.0/5
Angelajohn333 Couples - TripAdvisor review
Dear Angelajohn333, Thank you so much for taking the time to share your wonderful experience at The Phoenix Hotel Yogyakarta. We feel honored for your wonderful compliments and your generous review of us. We would be very happy to welcome you back to our heritage hotel for another 5-star hotel experience with us. See you again soon. Sincerely Yours, Rulvastina Randy General Manager
Tired, dirty room in desperate need of renovation
Customer review rating 1.5/5
Louise S. Couples - Confirmed reviews ALL
Dear LOUISE S., We would like to thank you for staying with us. We appreciate the time you took to give us a review and share your detailed feedback. However, we regret to learn that you experienced such an unpleasant situation during your stay with us. Please accept our sincere apologies for not being able to meet your expectations. We are grateful for the comments as they allow us to review our operations and fix our flaws for continuous improvement. Once again, we really apologize for the inconvenience that happened to you. We do hope to have the opportunity to welcome you back and have another chance to serve you better and let you experience a true stay with us at The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager
Good hotel in Jogja!
TripAdvisor rating 4.0/5
Liz M Families - TripAdvisor review
Dear Liz M, Thank you for your feedback following your stay at The Phoenix Hotel Yogyakarta. We are glad that you enjoyed our facilities and services. The Phoenix Hotel Yogyakarta was built in 1918 and it is one of the heritage buildings in Yogyakarta which is located in the heart of this city. Once again, we thank you for your kind review. We wish to welcome you back to The Phoenix Hotel Yogyakarta for another great experience with us. Sincerely Yours, Rulvastina Randy General Manager
Nice hotel, but needs some improvements
Customer review rating 3.0/5
Zaq Business - Confirmed reviews ALL
Dear MOHAMED F., Thank you for sharing your feedback following your stay at The Phoenix Hotel Yogyakarta. First of all, we are grateful that you were pleased with the beauty of our hotel. However, we are sorry that your experience was not the quality you expected. We apologize for the inconvenience that happened to you during New Year's Eve. Furthermore, we must apologize for the wake-up call matter and other issues, such as breakfast qualities that dissatisfy you. We are gutted to have missed the mark. Thank you for taking the time to bring it to our attention. Your feedback is valuable for us to improve and ensure that the issue will not occur again. We hope that we will have the opportunity to welcome you back and have another chance to serve you better in the future. Sincerely Yours, Rulvastina Randy General Manager
In partnership with TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.
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