The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

Customer review rating 4.5/5 3,427 reviews

The Phoenix Hotel Yogyakarta - MGallery Collection
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+ 23 Services

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary cultural activities such as Jamu Class,Yoga and Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • Air conditioned
  • YOGYAKARTA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9
55233
yogyakarta
indonesia

Tel: +62274566617

Fax: (+62)274/566856

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS :-7.782697, 110.368393

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • WIFI access

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Superior Heritage, Queen Size or Twin Beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Legacy , King Size or Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Legacy, King Size Bed, Pool View

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Phoenix Executive, King Size Bed

  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

PAPRIKA

Type of cuisine: International

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1918'S TERRACE LOUNGE

Non contractual photo

Overlooking to the fountain yard, it offers a laid-back atmosphere with rich selection of food and beverages

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINO BAR

Non contractual photo

Perfectly comfortable in warm colonial ambiance, presenting a wide selection of the best wines around the world, the first in Yogyakarta, completing various beverages created by our top bartender's hands

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Phoenix Hotel Yogyakarta - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,427 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,178 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful employees

Customer review rating 4.5/5

Mary Couples - 25/03/2020 Confirmed reviews ALL

I enjoyed my stay because of the friendly and helpful employees!!

Dear Ms. Dennis L., We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit and for sharing your comments with our readers here. We were very pleased to read that you enjoyed your stay in our hotel by giving us 100 points. It is always encouraging for us to learn that our guest are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Christina Maya Assistant Guest Experience Manager

well located, good breakfast

Customer review rating 4.5/5

Andi S. Business - 20/03/2020 Confirmed reviews ALL

the strategic location, good breakfast, good acceptance of the fron office staf, but inside the hotel the alley to the room is a bit complicated, when i arrive at 5.30 pm, the light at the alley hasn't already on so the alley is very dark and look scarry

Dear Mr. ASR, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments here. We were very pleased to read that you enjoyed your stay in our hotel especially for the location, breakfast and front office. Thank you also for your comments about our hotel landscape and lighting. We try our best to escort every check in guest to the room to avoid confusion of our unique landscape. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Historic Hotel with Excellent Service

Customer review rating 4.5/5

Yanah Families - 18/03/2020 Confirmed reviews ALL

Stayed for 3 nights at The Phoenix Hotel. Checked-in was excellent. We were given welcome drinks and maps if we would like to tour the city while waiting for our rooms to be ready since we flew in quite early. The breakfast were good, got a few mosquito bites during breakfast but not complaining. The chefs and servers were so friendly and courteous. The rooms are a bit too small for my opinion, washroom abit rundown but again... not complaining. Emailed the hotel to request for complimentary room upgrade since I'm an le accorhotel member, unfortunately the hotel were not able to grant our request, we would love to have a poolview though. We did enjoy the pool and our massage at the spa. Overall, we really enjoyed our stay at the hotel. Still waiting for points to be credited to my account. Thank you!

Dear Ms. SFR, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we have credited your points on your departure day, but it may needs up to 7 days. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Great place to stay in Yogyakarta

Customer review rating 4.5/5

Rick Couples - 17/03/2020 Confirmed reviews ALL

We had a beautiful room -- very clean and with all the facilities we needed -- as well as several very tasty meals during our stay at the Phoenix. The staff were friendly and helpful, and overall we had a great time. The hotel's central location is yet another point in its favor -- though there's no need to walk anywhere, as reliable Bluebird taxis are always available, and they're very good value for money. There was one minor problem in the hotel with noise -- it hosted a wedding one Sunday morning that began before 7 a.m. and went on for hours. It was a very boisterous affair, with loud music and raucous singing. While we wish the happy couple all the best, we also wish they hadn't made quite so much noise so early in the morning!

Dear Mr. AN, Thank you very much for staying with The Phoenix Hotel Yogyakarta on your recent stay in Yogyakarta. While I am truly pleased to read that you found your overall stay was fine, it is also sad to know that you were very disturbed with the wedding reception in Sunday morning. We value our feedback from our each guest for our improvements. We definitely will share this feedback to the department concern. In the meantime, should you have a plan to visit us again, please let us know. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Good experience

Customer review rating 4.5/5

Kelvyn Friends - 12/03/2020 Confirmed reviews ALL

Had a lovely time.

Dear Mr. KDS, Thank you for review regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I believe it will encourage us to maintain our best service to every guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Atur kinurmatan kulo(Javanese Greetings), Assistant Guest Experience Manager

Nice and relaxed

Customer review rating 4.5/5

Dimas R. A. F. Business - 09/03/2020 Confirmed reviews ALL

Room is old but tidy. Cuisine is nice. Only note in the bathroom: toilet seat was loose

Dear Mr. DR, Thank you so much for giving us review after your stay with us. I am sorry to read your disappointment with our hotel. Please accept our apologies for not being up to your expectations. We shall work hard to rectify the weaknesses you point out. We hope to get a chance to serve you better in the future. Atur kinurmatan kulo (Javanese greeting), Assistant Guest Experience Manager

Well located & good stay at phoenix hotel yogyakarta

Customer review rating 4.5/5

Victoria I. Couples - 07/03/2020 Confirmed reviews ALL

Satisfied with the room, clean, excellent services, friendly and helpful staff. For sure, I will return to this hotel. Keep the good services & cleanliness of the hotel.

Dear Ms. VI, Thank you very much for taking the time to write such a heart felt review. We are all pleased to hear that we have successfully exceeded your expectations and that you enjoyed your Phoenix experience. We certainly hope that future plans will bring you back to stay with us for another exquisite experience. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience

Gorgeous hotel with very lovely reception staff.

Customer review rating 4.5/5

Susan Couples - 28/02/2020 Confirmed reviews ALL

Totally enjoyed our stay. Very relaxed. Enjoyed the pool, spa, restaurant and bar and found all the staff very helpful and friendly. Was delighted with the gift of the fan on our arrival as well as the small cards and candies on Valentine's eve. The cleaning staff were very professional and catered to our needs. Would recommend this hotel to any of our friends. Thank you so much for a wonderful time.

Dear Ms. SH, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments here. We were very pleased to read that you enjoyed your stay in our hotel. It is always encouraging for us to learn that our guest are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Well located

Customer review rating 4.5/5

Parven E. R. Couples - 28/02/2020 Confirmed reviews ALL

Love the traditional ambience in the hotel, also the breakfast. So close to Tugu and Malioboro. Friendly and helpful staffs.

Dear Ms.PER, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments here. We were very pleased to read that you enjoyed your stay in our hotel. It is always encouraging for us to learn that our guest are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Fantastic stay

Customer review rating 4.5/5

Sanjay Couples - 28/02/2020 Confirmed reviews ALL

Amazing stay at Phoenix. No complaints at all.

Dear Mr. SS, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments here. We were very pleased to read that you enjoyed your stay in our hotel. It is always encouraging for us to learn that our guest are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Well located

Customer review rating 4.5/5

Anonymus Business - 26/02/2020 Confirmed reviews ALL

Fun, friendly staffs

Dear Mr. WAS , Thank you very much for taking the time to write such a heart felt review. We are all pleased to hear that we have successfully exceeded your expectations and that you enjoyed your Phoenix experience. We certainly hope that future plans will bring you back to stay with us for another exquisite experience. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience

Lovely hotel in great location for us

Customer review rating 4.5/5

Iain M. Couples - 25/02/2020 Confirmed reviews ALL

Room was large and very comfortable. All the hotel staff were friendly and helpful. We enjoyed the pool, happy hour cocktails, and the meals we had in hotel. The hotel is well located for local eating out and coffee.

Dear Mr. IM, Thank you very much for taking the time to write such a heart felt review. We are all pleased to hear that we have successfully exceeded your expectations and that you enjoyed your Phoenix experience. We certainly hope that future plans will bring you back to stay with us for another exquisite experience. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience

Very charming

Customer review rating 4.5/5

Nanci K. Friends - 22/02/2020 Confirmed reviews ALL

We loved the age and feeling of hotel. All employees were lovely and helpful.

Dear Ms. NPK, Thank you for taking the time to write a positive review following your recent stay with us. It is a real pleasure to receive such a kind review and I am thrilled you enjoyed your stay so much. At The Phoenix Yogyakarta, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit. We have shared your kind comments and appreciation with our staff who were delighted to know that you had such a wonderful experience. I hope we have the pleasure of welcoming you back very soon again. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Good location, friendly staff

Customer review rating 4.5/5

Rosita I. Couples - 22/02/2020 Confirmed reviews ALL

Nice heritage hotel in a good location - within walking distance to the famous malioboro street. Breakfast was good and hotel staff are friendly.

Dear Ms. RI, Thank you for taking the time to write a positive review following your recent stay with us. It is a real pleasure to receive such a kind review and I am thrilled you enjoyed your stay so much. At The Phoenix Yogyakarta, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit. We have shared your kind comments and appreciation with our staff who were delighted to know that you had such a wonderful experience. I hope we have the pleasure of welcoming you back very soon again. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Great breakfast and well located. Pleasant interior areas.

Customer review rating 4.5/5

Eliz Couples - 21/02/2020 Confirmed reviews ALL

Happy overall with our stay. We feel that the rooms could have been cleaned more thoroughly. For example, the back of the door in our bathroom had lots of sooty dust and the corners of the room didn’t look like they were cleaned regularly.

Dear Ms. EF, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery Collection. I am sorry that your experience did not fully meet your expectations and please accept our apologies for the shortfalls in cleanliness standards you experienced. Please rest assured that we welcome your feedback as it help us improve our service, and it is our hope that you will give us the opportunity to better serve you in the near future. Atur kinurmatan kulo (Javanese greetings), Assistant Guest Experience Manager
Customer review rating 4.5/5

Indra P. Families - 19/02/2020 Confirmed reviews ALL

Very nice hotel. All of them

Dear Mr. Indra P., Many thanks for your comments regarding your stay with us and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is our hope that your next visit will be as pleasant as the previous one. Atur Kinurmatan Kulo (Javanese Greetings), Christina Maya Assistant Guest Experience Manager

Awesome staff

Customer review rating 4.5/5

Regina Families - 18/02/2020 Confirmed reviews ALL

Staff are really friendly and make me feel welcomed. Can you accrue my points please? Forget to provide me membership number - 21… (Re…

Dear Ms. RA, Thank you for sharing your experience during stay at The Phoenix Yogyakarta and also for your loyalty. We are delighted to read that you had such a memorable stay with us. We will share your positive feedback to encourage the team here to always keep giving the good performance for our guest. And we do apologize that your previous stay with us was not eligible stay booked through online travel agent, means the points cannot be credited. It is our hope to have you here again whenever your travel brings you to Yogyakarta. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Great Historic Hotel

Customer review rating 4.5/5

Dave Families - 17/02/2020 Confirmed reviews ALL

Really enjoyed the ambience, food and professional service -- + the pool!

Dear Mr. DC, Thank you for sharing your experience during stay at The Phoenix Yogyakarta. We are delighted to read that you had such a memorable stay with us. We do appreciate your highlight. We will share your positive feedback to encourage the team here to always keep giving the good performance for our guest. It is our hope to have you here again whenever your travel brings you to Yogyakarta. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Good stay

Customer review rating 4.5/5

Ise Y. Families - 17/02/2020 Confirmed reviews ALL

Really enjoy the ambience heritage and the food also, comfortable bed

Dear Ms. IY, Many thanks to spare time to write this review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Wonderful stay!

Customer review rating 4.5/5

Simon Solo - 11/02/2020 Confirmed reviews ALL

Very helpful & friendly like staff at Counter Ajib, Doorman Ari, waitress Dida and the 2 girls in charge of traditional drinks during breakfast. Comfortable and clean bed. The only feedback is that suggest you put the mineral water opener near the bottle or at the fridge. Had a hard time looking for it. Another feedback, at the spa, the receptionist girl on 2 Feb 9-11pm could not find any infos that I am a hotel guest and could not charge to my room. Bit of not so favourable customer experience. Eventually she found it and settled. Overall, wonderful experience at Phoenix!

Dear Mr. KKP, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta. Thank you for mentioning some of our outstanding talents. Permanent bottle opener is located in the wash basin, and we are in the process of completing with additional portable bottle opener in every room which is now not yet in all rooms. You can ask for the additional and our housekeeping will be happy to bring it to your room. We also welcome your suggestion to improve our spa receptionist skills, we will do the refreshment training to our staffs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Atur kinurmatan kulo (Javanese greetings) Assistant Guest Experience Manager
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