Novotel Semarang Hotel 4 stars

Name: Novotel Semarang
Address: SEMARANG, 50132, INDONESIA
Telephone: (+62)24/3563000
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 5,413 reviews

ALLSAFE approved hotel

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+ 21 Services

Novotel Semarang Hotel

Hotel that makes every moment matter

Novotel Semarang is the right choice for business and leisure travelers looking to stay in the heart of Semarang and to indulge in the capital of Central Java. Are you ready to enjoy the friendliness of the Javanese peope? Welcome to Novotel Semarang!

Widodo Gunawan, Hotel Manager

Ideally located in the center of Semarang right across Paragon mall, the hotel features spacious and cozy rooms. Fine local cuisine and international dishes are served in the two restaurants to entertain your palate. Free high-speed Wi-Fi is available throughout the hotel. The eight meeting rooms and the ballroom are ideal to host your meetings, events and weddings. As a family or solo, on vacation or for work, Novotel Semarang's teams, known for their attention to detail, are expecting you!

Novotel Semarang is the ideal base to explore Semarang: next to Paragon Mall, the newest and largest mall in town, within 15 minutes walking distance from Lawang Sewu Museum, Tugu Muda Monument, the Old Town (Kota Lama) and a short drive to Sam Po Kong Chinese Temple. The hotel is also easily accessible: only 15 minutes from Ahmad Yani Airport and 10 minutes from Tawang Train Station. You will need a 2-hour drive to reach Borobudur temple, which is part of UNESCO World Heritage.

Explore Semarang culinary in Simpang Lima area, Pasar Semawis and Pandanaran Street. Discover tourist attractions of Sam Po Kong Chinese Temple, Old Town (Kota Lama) Semarang and Lawang Sewu Museum. Experience the best shopping in Paragon Mall.

Hotel extras

Located in front of Paragon Mall, close to the business district and tourist attractions
Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station
Fitness centre, pool, traditional spa, and kids corner
Two international restaurants, club, and 24-hour room service
8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132 semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Check-in from 14h00

Check out up to 12h00

TERBOYO BUS STATION: JL PEMUDA 123

By plane
AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying
By train
TAWANG RAILWAY At 5km / 3.11 miles

GPS:-6.978722, 110.414528

BANK DANAMON 0.15 km / 0.09 mi
BANK JATENG 0.5 km / 0.31 mi
BANK MANDIRI 0.1 km / 0.06 mi
BCA 0.1 km / 0.06 mi
CARREFOUR 0.5 km / 0.31 mi
CIGARETTE DJARUM 60.0 km / 37.0 mi
COCA COLA 30.0 km / 18.64 mi
JEPARA FURNITURE 100.0 km / 62.14 mi
NISSAN 30.0 km / 18.64 mi
TOURISM INFORMATION 0.05 km / 0.03 mi
UNGARAN TEXTILE 30.0 km / 18.64 mi

Hotel services

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

CITRUS RESTAURANT

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

SQUARE RESTAURANT

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network.Our years of experience have let us build a great expertise in meeting organization.

Room descriptions and layouts

meeting rooms

From 1 to 400

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 56 participants
- U-shaped Room 17 participants
- Board-room 11 participants
- Classroom style 27 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 60 participants
- U-shaped Room 25 participants
- Board-room 60 participants
- Classroom style 40 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 60 participants
- U-shaped Room 22 participants
- Board-room 60 participants
- Classroom style 30 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 60 participants
- U-shaped Room 45 participants
- Board-room 60 participants
- Classroom style 70 participants
- Banquet 38 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 60 participants
- U-shaped Room 30 participants
- Board-room 60 participants
- Classroom style 50 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style 100 participants
- U-shaped Room 45 participants
- Board-room 100 participants
- Classroom style 70 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 8 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room 150 participants
- Classroom style 80 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 8 m
- Theatre style 150 participants
- U-shaped Room 50 participants
- Board-room 150 participants
- Classroom style 80 participants
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 5 m
- Theatre style 120 participants
- U-shaped Room 40 participants
- Board-room 120 participants
- Classroom style 80 participants
- Banquet 80 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 8 m
- Theatre style 400 participants
- U-shaped Room 150 participants
- Board-room 150 participants
- Classroom style 150 participants
- Banquet 200 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Eureka	44 m²	3 m	56 participants	17 participants	11 participants	27 participants	30 participants
Merbabu ii	78 m²	5 m	60 participants	25 participants	60 participants	40 participants	30 participants
Lawu	90 m²	5 m	60 participants	22 participants	60 participants	30 participants	30 participants
Muria	92 m²	3 m	60 participants	45 participants	60 participants	70 participants	38 participants
Merbabu 1	104 m²	5 m	60 participants	30 participants	60 participants	50 participants	40 participants
Eureka + muria	132 m²	3 m	100 participants	45 participants	100 participants	70 participants	80 participants
Merapi 1	180 m²	8 m	150 participants	50 participants	150 participants	80 participants	100 participants
Merapi 2	180 m²	8 m	150 participants	50 participants	150 participants	80 participants	100 participants
Merbabu	182 m²	5 m	120 participants	40 participants	120 participants	80 participants	80 participants
Merapi	360 m²	8 m	400 participants	150 participants	150 participants	150 participants	200 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Auditorium
Soundproof
Flipchart
TV with VCR
Meeting room
Podium
Lectern
WIFI access
Overhead projector
Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

Accessible room

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

Accessible room

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

Accessible room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

Accessible room

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

Accessible room

Max. number of persons: 4
Area: From 28 m² / 301 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

location wise OK

Guenther F. Couples - 10/01/2022 Confirmed reviews ALL

overall ok , but breakfast need alot of improvement and toilet also need major renovation

Dear Guenther f., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Well located good breakfast

Effi S. Business - 08/01/2022 Confirmed reviews ALL

I like chicken porridge when breakfast, but the lumpia semarang ii was ordered in the room s not good not delicious

Dear Ms.Effi S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. based on your constructive feedback we will continue to improve in our Food products. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Good Location

Andre C. Families - 06/01/2022 Confirmed reviews ALL

recommend and we will stay again in here

Dear Andre C., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

I think that it was one of the best hotels in a very serene environment, in which I have ever stayed.

Nwd Solo - 05/01/2022 Confirmed reviews ALL

Anyway, I think that this is one of the nicest hotels, I have ever seen and where I have stayed. One of the best features of this hotel is that it makes sure that all of its guests have plenty of space around them so that they never feel congested. Another remarkable aspect of this hotel is that every element in it, including the art pieces, decoration and design, feels like they all are the functional parts of the overall design of this luxury retreat.

Dear Ms. Novrilia W., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Verry well located

J. Families - 05/01/2022 Confirmed reviews ALL

Sangat menyenangkan

Dear J., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Good varies of foods. Nice and comfort rooms. Large (back) Parking area

Chris Families - 04/01/2022 Confirmed reviews ALL

Good varies of foods. Nice and comfort rooms. Large (back) Parking area. As Platinum member, the upgraded room and welcome (alcohol) drinks is excellent (at nice restaurant)

Dear Chris H., We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate you took the time to share your positive experience with us! Thank You for your kind note and for sharing your impressions of your recent stay. We carried by the unwavering loyalty and passion of our team to deliver exceptional experiences for our guests. We look forward to welcoming you back again for another great stay soon. Wishing you stay safe! Sincerely, Gunawan Widodo General Manager

Quite old hotel, but maintained well. Value for money, good services from staffs.

JASeno 02/01/2022 TripAdvisor review

Situated in the center of Semarang, this hotel is very strategic to reach some destinations in the city (mostly, culinary :)) The warm reception from the staffs, easy check-in and good, clean room. Minor mention about the closet and bath tub (a bit deteriorated). Breakfast were okay, although not special. Experience a bit unpleasant response by frontliner during check out process but it was well recovered by the Duty Manager. As AccorPlus member, I entitled for late check out; however this was not recognised appropriately. It was then resolved with the involvement of the Duty Manager (sorry forgot your name, pak). Appreciated that.

Dear Bapak Jaseno, Thank you for your kind note and for sharing your impressions of your recent stay. We are grateful you found our hotel to be in great condition and that our team took good care of you during your stay. We continue to work hard at our hotel to ensure a smooth flow and that all protocols are adhered to in order to maintain the confidence of all guests. Look forward to welcoming you back again when you next return to Semarang! Wishing you stay safe ! Best Regards, Gunawan Widodo General Manager

Clean Room

Fredy Families - 31/12/2021 Confirmed reviews ALL

Clean room nice stay 9/10

Dear Bapak Fredy P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Great location

Herman S. Families - 28/12/2021 Confirmed reviews ALL

6 point i think is enough to improve your service specially my room key error need 4 times go to FO desk. This is first time i get slow respond service from FO staff event i received compliment basket.

Dear Herman S., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. Thank you for leaving us with a constructive review. We are truly grateful you chose to stay with us at Novotel Semarang. In regards to your feedback about the keys, I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Gunawan Widodo General Manager

Nice but quite old hotel

Hanny Families - 28/12/2021 Confirmed reviews ALL

The hotel is nice, located across Paragon Mall. The staff are kind and helpful. Actually I like the room but the hotel equipment such as pillows, bathroom curtains etc are too old, need to be replaced.

Dear Hanny L., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Gunawan Widodo General Manager

Not up to Standard

Anonymous Couples - 27/12/2021 Confirmed reviews ALL

Not a pleasant stay. Hotel smells like an ashtray. Bathroom requires an immediate upgrade. Bed is very comfortable. Is a good location to eat food outside the hotel.

Dear Tyron John M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

Very bad service

Ahmad A. Families - 26/12/2021 Confirmed reviews ALL

Stuff unprofessional

Dear Ahmad a., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

So so

Agustinus F. Business - 26/12/2021 Confirmed reviews ALL

Bathing towels had some yellow stains.

Dear Mr. Agustinus Foe, We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate you took the time to share your experience with us. In regards to your feedback about the towel we will certainly look into this for further improvements. as we are committed to the satisfaction of our guests. again thank you very much for the feedback. My team and I are looking forward to welcoming you back to stay with us again soon. Wishing you stay safe! Kind regards, Gunawan Widodo General Manager

Anonymous Families - 22/12/2021 Confirmed reviews ALL

6 times calling front desk to have my other room key delivered 4 times asking the housekeeping to clean up my room waited for 45 mins to get my food from the room service and they gave it to the wrong room. and i have to wait again.

Dear Ibu Ayu R., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

Anonymous Families - 21/12/2021 Confirmed reviews ALL

near the mall and location is good, but the road of hotel had a traffic jam. The food is typically Indonesian style.

Dear Bapak Yoo Jin J., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Well Located

Maria Business - 20/12/2021 Confirmed reviews ALL

Internet Wifi was too bad , and the restaurant menu needs to be improved , Bed etc was still comfortable All staff're so helpfull, nice , friendly.. Thanks for your all service.

Dear Ibu Maria Then N., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Meanwhile, we do also regret for the inconvenience you encountered regarding wifi connection experience in our hotel. Our department concern has taken the appropriate measures to address the problem. Once again, thank you for your constructive feedback and we hope you grant us the opportunity to better serve you int he near future. Sincerely, Gunawan Widodo General Manager

everythink smoothhh

Albert T. Friends - 19/12/2021 Confirmed reviews ALL

Everything is good, except for the basement elevator which didn't operate during our stay, Lifting goods from the parking lot to the lobby floor is very tiring, because the goods have already been unloaded from the car.

Dear Bapak Albert Surya T., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the problem in our guest lift from Basement in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

Good stay amd hospitality

rifqybroody 15/09/2021 TripAdvisor review

Best location, near shopping center, best hospitality, very helpful and great staff, breakfast was good, wifi connection was good and there’s a charging port for your electric car at the basement carpark which is great.

Dear Rifqy Broody, Thank you for having your valuable time to share your feedback with a 5 stars rating regarding your recent stay at Novotel Semarang to the Trip Advisor community. We are very pleased to learn that you enjoyed our prime location and our remarkable warm service has made your stay memorable. The entire team are looking forward to see you again soon. Wishing you all the best and stay safe. Warm Regards, Dodit Hapsoro General Manager

General Comments

pitterling Business - 15/04/2021 TripAdvisor review

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

Dear Pitterling, My team and I would like to deliver our gratitude to you for being our loyal long stay guest and always trusting us, Novotel Hotel Semarang as your preferred accommodation. We do really appreciate for your awareness to our room facility in which our management team are still undergoing a project for its improvement gradually. Afterwards, Thank you for your constructive feedback pertaining to the hotel staff and also the services in the breakfast. This comment will surely be shared to the concern department in order to improve the quality of services and facilities and prevent any future recurrence. We hope to see you again very soon in a better quality of services. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Heart of Semarang, few steps from Lawang Sewu

firstian89 04/04/2021 TripAdvisor review

We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Dear Firstian K, It is truly our greatest pleasure to read such a motivated feedback and acknowledging that Novotel Semarang itself has also such a well recognition from our satisfied and loyal guest. Our wonderful team are tirelessly doing their best to deliver the services with the applicable health protocol in our hotel during this pandemic to ensure the safety of all guests. I will surely share this encouraging feedback to my team particularly about the food variety in the breakfast and the room cleanliness who have been succeed made the guest feel welcome and heartwarmth. My team and I will certainly look forward to your next stay with us. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

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Hotel extras