Mercure Canberra 4 stars

Customer review rating 4.4/5 7,863 reviews
Mercure Canberra
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+ 21 Services
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Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Congress centre

  • Canberra Centre 1.0 km / 0.62 mi
Congress centre

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40 m² / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40 m² / 431 sq ft
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Non contractual photo

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,863 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,137 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

very comfy bed and staff were great

Customer review rating 4.4/5

P. H. Business - 29/03/2020 Confirmed reviews ALL

Under very trying circumstances with the threat of COVID19, the staff were great and so helpful.

Dear P., Thank you very much for taking the time to answer our customer survey. We are pleased that you have enjoyed you experience with us and thank you for mentioning the great service provided by the staff. Be assured that I will pass on you kind word to my colleague. Thank you for choosing Mercure hotel while visiting Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Good stay

Customer review rating 4.4/5

Victor Business - 27/03/2020 Confirmed reviews ALL

Excellent customer services and hospitality

Dear Victor, Thank you for taking the time to answer our customer survey. We are pleased that you have enjoyed your experience with us and thank you for mentioning he excellent customer service provided by the staff. Thank you for choosing Mercure hotel while visiting Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

a well appointed hotel centrally located

Customer review rating 4.4/5

Brent W. Couples - 27/03/2020 Confirmed reviews ALL

good, no great.

Dear Brent, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that you had a excellent stay with us! I will make sure to pass on your lovely review to my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager
Customer review rating 4.4/5

Eamon Solo - 25/03/2020 Confirmed reviews ALL

Very pleasant stay, thanks for looking after me.

Dear Eamon, Thanks to you for choosing Mercure hotel while visiting Canberra. We are pleased that everything went well during your stay and we hope to see you again soon, in a meantime we wish you and your loved one the very best. Kind regards, Raphael Bagnaud Assistant Manager

very pleasant stay in a lovely old hotel that is always in good condition

Customer review rating 4.4/5

Christine Couples - 24/03/2020 Confirmed reviews ALL

We were upgraded to a loft room which was a nice surprise and much appreciated and a very comfortable room. Everything in the hotel in good condition despite its long history. Enjoyed reading the book in the room explaining the history of the hotel and its current owner. Restaurant meals were excellent and the staff very knowledgeable and friendly. Breakfast had sufficient choices for a reasonable price. Thoroughly enjoyed our stay.

Dear Christine, What a tremendous pleasure to read your comment and thank you so much for taking the time to write a detail review of your experience with us. We are pleased that you have appreciated the complimentary upgrade to our deluxe loft room. We hope that you have learnt something about Canberra while reading the History book about the hotel. Thank you for being part of the ALL Accor membership family and we look forward to have you back for your next trip to the Capital. Kind regards, Raphael Bagnaud Assistant Manager

Love the building and very located to site seeing

Customer review rating 4.4/5

Kim F. Couples - 24/03/2020 Confirmed reviews ALL

Staff so kind and helpful considering the conditions of the virus

Dear Kim, Thank you for writing a review regarding your experience with us. Thank you for your kind word Mrs Kim. It is indeed a very difficult time we are going through and we wish all the best to you and your loved one. Thank you again for staying at Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

An Old Hotel that needs a complete make over

Customer review rating 4.4/5

Jetbenny Friends - 23/03/2020 Confirmed reviews ALL

We checked into a double queen room with no opening windows that were over the pub and noisy. The carpets were dirty and overall the room didn't feel very modern or clean. Second night moved to another area of the hotel to a King room which was better but still looking rather tired. The hotel overall is a hodgepodge of an adjoining building with ridiculous numbers that make it almost impossible to find a room. No sense to the room sequencing. Had a look a breakfast, did not take it however as it looked a bit tired with limited fresh foods. Overall a very disappointing stay.

Dear Darryl, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel was built in 1927 for the opening of the old parliament house. The Ainslie Hotel back then, has been renamed several times throughout the years and has undergone countless renovations. However, the owner insisted on keep an old world charm style to the venue. We are sincerely sorry that this aspect wasn't suitable to your needs. While the hotel is heritage listed, the back section of the hotel was built in the seventies, and the connection between the 2 building might create a hodge podge feeling to it. Again we are sincerely sorry that you did not feel the vibrant atmosphere and history of the famous Olims hotel. Overall, it appears that the bed was comfortable and the bathroom was clean and modern. The room size is generous and show cases numerous of amenities. Thank you for your compliments about our staff, I will ensure to share your comments to my team to ensure that we work to improve our service and the quality of the facility. Thank you again for you insightful observation and we hope that you will give us a chance to better serve you in the future. Kind regards, Raphael Bagnaud Assistant Manager

Friendly staff and well located

Customer review rating 4.4/5

Sue L. Families - 23/03/2020 Confirmed reviews ALL

We would like to compliment the staff at the Mercure for their friendliness and attention to detail. We felt like we were part of a family rather than guests. Our dogs were treated as part of a family as well.

Dear Reinhold, What a pleasure to read your comment. We are thrilled to read that the staff has made you feel part of the Family. Thank you for highlighting the amazing service provided by the Mercure team and we look forward to have you back with your four footed friend. Kind regards, Raphael Bagnaud Assistant Manager

Very enjoyable and we would always stay here when in Canberra

Customer review rating 4.4/5

Ross M. H. Couples - 22/03/2020 Confirmed reviews ALL

This is our second stay at the Mercure and on both occasions we have had a very enjoyable time. The bed is extremely comfortable, the shower excellent and the view over the courtyard space like a european haven. Staff have been very hospitable and the wine offer enjoyable. We would not stay anywhere else in Canberra

Dear Ross, Thank you very much for taking the time to answer our customer survey. We are pleased that everything went well during your experience with us. Thank you for highlighting the great and prompt service provided by the staff. Thank you again for choosing Mercure Hotel while visiting Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Helpful staff and good location

Customer review rating 4.4/5

Kj Business - 21/03/2020 Confirmed reviews ALL

As the Coronavirus Pandemic is with us, the hotel appeared largely empty. Nevertheless in these trying times the staff were very pleasant and helpful. The hotel itself is an eccentric historic masterpiece reflecting the early days of Canberra and well worth staying in just for that authentic taste of times past. It is close to the Australian War Memorial and a good base for exploring Canberra, even though this time I was there for work purposes - again well located within a short drive of most of the Commonwealth Government offices.

Dear Keith, Thank you so much for taking the time to write such a detail review of your experience with us. We are pleased that you have appreciated the old fashion style of the hotel, indeed built in 1927, we have tried to keep an heritage style while doing several renovation around the property. The hotel is well located at 700 m from the AWM and the Civic. Thank you, once again, for your amazing review of the hotel and we hope to see you again soon, perhaps once the pandemic is over. Kind regards, Raphael

Beautiful Hotel

Customer review rating 4.4/5

Wendy Couples - 21/03/2020 Confirmed reviews ALL

Easy check in, with friendly efficient staff. The room was spacious and very nicely decorated with a verandah overlooking the leafy courtyard. Quiet room, no traffic noise. Great bar and outdoor area. Breakfast was delicious and a good variety of food.

Dear Wendy, Thank you for taking the time to answer our customer survey. We are thrilled to read that you have thoroughly enjoyed your experience with us. Thank you for highlighting the amazing service provided by the staff as well as the quality of the food around the hotel. Thank you again for choosing Mercure hotel while visiting Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant manager

Very comfortable with good service.

Customer review rating 4.4/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

Very good as I have come to expect from previous visits.

Dear George, Thank you so much for taking the time, once again, to write a detail review of your experience with us. We are thrilled to see that we have successfully satisfied your expectation and we thank you for raising to our attention the situation on breakfast. I will share your comment to my F&B team on Monday. Thank you again for choosing Mercure Canberra and we look forward to have you back, in a meantime we wish you a wonderful week end, Kind regards, Raphael Bagnaud Assistant Manager

Great stay

Customer review rating 4.4/5

Virginia F. Couples - 20/03/2020 Confirmed reviews ALL

As always our stay was great, staff were all very friendly and helpful, our room was fantastic check in and out very good. Bistro staff welcoming and friendly, all in all we had a great time.

Dear Virginia, What a tremendous pleasure to read your comment and thank you for taking the time to give us your feedback. We love to hear that everything was wonderful and thank you for highlighting the great service provided by the staff. Thank you again for your amazing feedback and we look forward to have you back, in a meantime we wish you a wonderful week end and stay healthy. Kind regards, Raphael Bagnaud Assistant Manager
Customer review rating 4.4/5

Anonymous Friends - 20/03/2020 Confirmed reviews ALL

Professional, Quality and Value coupled with great courtesy.

Dear Roger, Thank you for taking a few minutes to answer our customer survey. We are delighted to read that you have thoroughly enjoyed your experience with us. Thank you for being part of the Accor ALL membership Family and we look forward to have you back, in a meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

Good location and good room

Customer review rating 4.4/5

Dean Families - 19/03/2020 Confirmed reviews ALL

Kelsey the AM is very helpful and very professional

Dear Dean, Thank you so much for taking a the time to give us your feedback and thank you even more for mentioning by name the outstanding service provided by the staff. Please be assured that I will pass on your kind work to Kelsey and the housekeeping team that looked after you. We are pleased that you have enjoyed the location and the facilities of the hotel and we hope to see you again soon, in meantime we wish you and your loved one to stay healthy. Kind regards, Raphael Bagnaud Assistant Manager

Good location, all a bit tied!

Customer review rating 4.4/5

Anonymous Friends - 18/03/2020 Confirmed reviews ALL

Restaurant staff a bit lacking in experience. Room OK, overall a reasonable good experience.

Dear Neil & Gwyn, Thank you for taking the time to tell us about your experience at the Mercure Canberra. We are pleased that overall your experience was good and we will work on the aspects you have develop to make your next visit even more pleasant. Thank you for raising to our attention that training is a crucial aspect of hospitality and on that note we are continuously working to improve the skill of our young staff. Thank you again for taking the time to give us your feedback and we hope to see you again soon, in a meantime we we wish you and your love one to stay healthy. Kind regards, Raphael Bagnaud Assistant Manager

Good Stay, very relaxing

Customer review rating 4.4/5

Russell P. Families - 18/03/2020 Confirmed reviews ALL

Very nice comfortable stay, helpful and friendly staff. Can't find any fault.

Dear Russell, Thank you for taking the time to answer our customer survey. We are pleased that you have no fault to report and thank you for mentioning by name the excellent service provided by the staff. Please assured that I will send her your kind word. Thank you for choosing Mercure Canberra and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

A trip way back down Memory Lane

Customer review rating 4.4/5

Neil Friends - 18/03/2020 Confirmed reviews ALL

A pleasant short holiday

Dear Neil, Thank you for taking a few minutes to answer our customer survey. We are thrilled that we have taken you on journey to the past and that you have appreciated the old world style of the hotel. Thank you for your great review and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Fantastic room, helpful and professional staff

Customer review rating 4.4/5

Greg D. Families - 18/03/2020 Confirmed reviews ALL

As usual a great stay, we'll always come back to the Mercure Canberra

Dear Gregory, What a pleasure to see you coming back Sir. We are thrilled that your experience with us has been, once again, amazing from check in to check out. Than you for your kind word regarding the outstanding service of the staff. Thank you again for your loyalty to Mercure hotel and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Good location,great stay

Customer review rating 4.4/5

Margaret Couples - 17/03/2020 Confirmed reviews ALL

We only stayed here one night, but from the friendly greeting on arrival to the excellent breakfast on departure, everything was of a very high standard. The room was lovely with an excellent en suite. As we were only in Canberra for a short stay, the receptionist provided a map and highlighted where she would visit. That girl has taste! Her ideas were spot on and we spent a very happy afternoon exploring.

Dear Graham, What a review you sent us. It is a tremendous pleasure to read such comment and we are thrilled that you have thoroughly enjoyed your experience with us. Thank you for mentioning the amazing service provided by the staff throughout the hotel. Thank you for choosing Mercure Hotel while visiting Canberra and we hope to see you again soon, perhaps for more than one night. Kind regards Raphael Bagnaud Assistant Manager
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