Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 2,099 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2 m 30 18 18 18 30
GROSVENOR ROOM 112 m2 2 m 50 30 36 30 40
CARLTON ROOM 229 m2 2 m 140 40 40 60 130
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 7,579 reviews

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,099 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 30/11/2019 Confirmed reviews ALL
« Pleasant stay »

Check-in was easy. Friendly welcome. Efficient. Accor Platinum benefits recognised. Appreciated the minibar offer. Parking was included. Also positive. Garden, indoor etc. could do with some maintenance and TLC. Looks a bit tired. Renovated bathrooms/shower in room good. Furniture room bit tired but functional. Good tv and spacious room. Restaurant breakfast good. Would stay again. Good value for money. Friendly frontoffice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, What a delight to read your comment. We are thrilled that you have enjoyed your experience with us and thank you for highlighting all the positive aspect of your trip at Mercure hotel. I take note of the TLC observation and will pass on your feedback to my management team. Thank you for being part of the Accor family and we look forward to have you back. Kind regards, Raphael Bagnaud assistant Manager

Ian Couples - 30/11/2019 Confirmed reviews ALL
« Great Stay »

Enjoyed our garden room which was surprisingly large. A great escape from the heat of Canberra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for taking a few minutes to answer our customer survey. We are pleased that you found the room spacious and comfortable and that you have enjoyed the courtyard view. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Colin C. Friends - 29/11/2019 Confirmed reviews ALL

except for the standard of sevice at the front desk our stay was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Collin, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand that there has been an issue with your experience and the reception team, please assured that appropriate action will be taken to rectify this issue. Thank you again for taking the time to give us your observation and we hope to see you again, in meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

Jo Couples - 29/11/2019 Confirmed reviews ALL
« Pleasant, however hotel needs a little TLC. »

The hotel and our loft room was very nice, however a few small things took away from its historical charm. It was noticeable that upholstery on several chairs was worn and a cushion on the balcony stained - presumably water but you didn't want to risk sitting on it just in case! One door didn't close properly and unfortunately whilst we were sleeping, anseemingly faulty alarm in our room was activated bringing two firefighters to our room at 12.30am. I anticipate this us unusual but unfortunately this was our experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo-anne, Thank you so much for taking the time to share your experience with us. We are sincerely sorry for what has happened and if there is anything I can do for you future stay with us, please do let me know. I understand your observation regarding the premises and be assured that I will pass on your great comment to my management team. Thank you again for taking the time to share your experience and if you intend to give us another chance, I would be delighted to organised something special. Kind regards, Raphael Bagnaud Assistant Manager

Rodney R. Couples - 29/11/2019 Confirmed reviews ALL
« Average »

The Bistro food , mediocre pub food , sea food old frozen poorly defrosted , curry lacked flavour . Receptionist very helpful pleasant and knowledge . Air conditioning noise from the adjacent could be attenuated mounting the condenser unit on springs and rubber in sheer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your observation and I will pass on your great feedback to my maintenance team as well as the Food & Beverage manager. Thank you for acknowledging the good service from the reception team. Thank you again for your feedback, I will be available if you intend to come back to Canberra and perhaps organised a special experience. Kind regards, Raphael Bagnaud Assistant Manager

Business - 27/11/2019 TripAdvisor review
« Always a pleasure »

I have stayed here many times and it is always a pleasure. The staff are very helpful and always try to assist where ever they can. Car parking available and the position is close to everything in Canberra. The shopping is with in walking distance and so is pleasure as well as some exercise. I will be back.

Pamela M. Couples - 26/11/2019 Confirmed reviews ALL

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis, Thank you for your great review of the hotel. We are pleased that everything went well during your stay with us and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Joanne S. Couples - 26/11/2019 Confirmed reviews ALL

Fabulous. It was my birthday so a bottle of bubbly and a plate of petit fours were placed in the fridge for me. I had a broken elbow and staff happily gave my husbad ice for my injury. Amy and Caitlin in bistro were both lovely : very friendly and gave fabulous service. Food was excellent. Staff on breakfast shgift were also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, Thank you very much for taking the time to answer our customer survey. We are thrilled that you have enjoyed the bubbly and petit four on arrival as a treat for this special event. Thank you for mentioning the outstanding service provided by the staff. I will pass on your comment to Caitlin and Amy as well as breakfast crew. Thank you again for choosing Mercure hotel while visiting Canberra and we hope that your future stay with us will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Jacqui Couples - 26/11/2019 Confirmed reviews ALL
« Friendly staff, convenient location, wonderful rooms »

Friendly staff, convenient location, wonderful rooms. As members, we were upgraded which was a lovely experience. The buffet breakfast is great and the hotel grounds are beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqui, Thank you for the amazing review of the hotel. We are pleased to read that you found the room wonderful and the staff friendly. Thank you for taking the time to answer our customer survey and just as a note, we are trying to use less plastic bag - therefore there were no liner in the bin. I understand your observation and perhaps we need to work on the bin situation. Thank you again for mentioning the meticulous garden and the quality of the breakfast. Kind regards, Raphael Bagnaud Assistant Manager

Rhonda Couples - 26/11/2019 Confirmed reviews ALL
« Always a great place to stay. »

Our room was large and comfortable, the staff friendly and efficient and the overall vibe one of classic old fashioned comfort. One of my favourite places to stay in Canberra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda, Thank you for taking the time to answer our customer survey. It is a pleasure to see that you have enjoyed the old world charm of the hotel. The old fashion style is becoming more and more unique around Canberra. Thank you again for your amazing review and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Bruce Solo - 25/11/2019 Confirmed reviews ALL
« Fabulous »

The room was spacious and clean. Note, The two remotes were for the main TV only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, Thank you for the great review of the hotel and for taking the time to write as detail comment of your experience with us. We are pleased that you found the room clean and spacious. Thank you for raising to our attention the situation with the remote control and I will investigate. Thank you again for your review and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Richard J. Couples - 25/11/2019 Confirmed reviews ALL
« Well looked after »

From the moment I walk in the door I was welcomed back. Our room was upgraded to the one I had previously and everyone was extremely pleasant. Breakfast was the usual high standard and staff were fantastic as previous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, What a tremendous pleasure to read your review. We love to know that we have satisfied all your expectations and love it even more when it is happening again and again. Thank you fore returning to Mercure hotel and we hope that your next stay will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Rod G. Couples - 25/11/2019 Confirmed reviews ALL
« Very well looked after »

Very pleased that the team, recognised that we had stayed at the Mercure in Canberra on 20 occasions and gave us an upgrade to acknowledge this fact which we were not aware of, most appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod, It is always a pleasure to see you coming back. We love your loyalty and offering complimentary upgrade and a couple of beers is the minimum we can do. Thank you for choosing Mercure hotel as your home away from home. Do not hesitate to contact me directly for any further enquiry. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« Always love staying at this hotel. »

The staff are always competent and friendly. The hotel is lovely. Gardens beautiful. Food and service very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, What a pleasure, once again, to read your amazing feedback regarding your experience at the hotel. We are thrilled that the service and the quality of the food is once again satisfying your expectation. Thank you again for being part of the Accor family and your loyalty to Mercure Canberra and we hope that your next stay will be as pleasant as the previous one. Kind regards, Raphael Bagnaud Assistant Manager

Denique Couples - 24/11/2019 Confirmed reviews ALL
« Historic Venue, great location and staff. »

Great location and staff, very pleasant garden. Fortunately the weather was mild so that the noisy air conditioner fan did not worry us at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deni, Thank you for taking a few minutes to write a detail review of your experience with us. Thank you for highlighting the great service provided by the staff as well as the comfort of the room. Thank you for raising to our attention the air-con system so I can get the maintenance team to have a look on Monday. Thank you again for choosing Mercure hotel and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Liz Couples - 24/11/2019 Confirmed reviews ALL
« Always enjoy our stay here »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for the kind word of your review at Mercure hotel. We are pleased that everything was excellent and we thank you for being part of the Accor family. It is a pleasure to see that you have redeem your free night accommodation with us and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Steve M. Business - 24/11/2019 Confirmed reviews ALL
« Business Trip »

Excellent stay with courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to express a few word regarding your experience at Mercure hotel. We are pleased that everything went well and we thank you for mentioning the courteous service provided by the staff. Thank you again for you comment and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Frank L. Couples - 24/11/2019 Confirmed reviews ALL
« Nice hospitality and great experience »

It was a great start from check in because the staff was quite helpful and gave a lot of information for our tour. Hotel room was just standard but everything was fine except air conditioning was a bit noisy and could not really turn into sleeping model.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun-Hsien, Thank you very much for taking the time to answer our customer survey. We are thrilled that you have enjoyed your experience with us and thank you for highlighting the amazing service provided by the staff. Thank you for raising to our attention the Air-con situation and I will mentioned it to my maintenance team to have a look. Thank you again for choosing Mercure Hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Brian T. Solo - 23/11/2019 Confirmed reviews ALL
« AWM Nov11th. »

As per previous stays, the room provided was excellent, everything clean and fresh. The car parking on site is very reasonable, as is the adjoining dining facilities, especially with the advantage plus card (now just 24 years old). As the title suggests, the location to the Australian War Memorial, makes for a convenient accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, What a delight to read your comment Brian. We are pleased to see that you have enjoyed the hotel facilities as well as the service provided. Thank you for highlighting the outlets and the great location of the hotel. Thank you for being part of Accor loyalty family and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Business - 22/11/2019 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is a pleasure to see that everything was good and we hope that you next stay with us will be amazing. Thank you again for choosing Mercure Canberra and we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

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