Mercure Canberra 4 stars

Customer review rating (ALL Rating) 4.4/5 8,776 reviews

ALLSAFE approved hotel

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Mercure Canberra
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+ 21 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • Meeting Space, Gym, Wifi, Onsite Parking available.

  • 10 minutes from the airport and close to public transport options.

  • Excellent service, 24-hour reception, and friendly atmosphere to feel at home.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612 braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue:  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS:-35.276066, 149.143494

Congress centre

  • Canberra Centre 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Room descriptions and layouts

3 

meeting rooms

From 1 to 170 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,776 reviews

TripAdvisor Rating 4.0/5

2,212 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful hotel, good food, super friendly staff, great location

Customer review rating 5.0/5

Nigel &. M. H. Couples - 02/12/2021 Confirmed reviews ALL

Easy - fantastic experience. We stayed 2 nights for our 25th anniversary and staff had put a congrats note on our table and a cooled wine in fridge - sooo welcomming. Nothing seemed a bother. Will return and recommend to everyone we know. Happy customers.

Dear Nigel, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

great service

Customer review rating 4.5/5

Ian Couples - 01/12/2021 Confirmed reviews ALL

we had a 2 night stay in a puppy friendly room The staff were very friendly and helpful, the room was clean and very puppy friendly and the hotel is trying very hard to make puppies welcome The only issue was that the air conditioning was quiet loud while trying to sleep

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Overnight stay

Customer review rating 4.0/5

M. F. Business - 01/12/2021 Confirmed reviews ALL

All good , rooms neat and tidy, food was good

Dear F., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Dog friendly room

Customer review rating 5.0/5

Poppy Couples - 27/11/2021 Confirmed reviews ALL

Great room and so good to be able to bring the pooches. The room had a courtyard garden allowing the dogs an escape and a place to wee! The room was clean and fresh - the floor was a vinyl floating floor, perfect for any animal mishap! We'll definitely stay again with the dogs, thank you!

Dear Penny, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Excellent service and supportive Staff

Customer review rating 5.0/5

Wayne H. Business - 27/11/2021 Confirmed reviews ALL

Excellent experience

Dear Wayne, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Hotel and loyalty benefits decline...

TripAdvisor rating 2.0/5

jasonsI5143GC 25/11/2021 TripAdvisor review

Have been a regular guest at this property for some years and as an Accor Platinum member, had enjoyed loyalty benefits including free minibar and a nice welcome amenity on arrival. This visit was quite disappointing in terms of loyalty benefits. No room upgrade despite other room categories being available. No welcome amenity. No minibar provided in any rooms let alone that being complimentary as a platinum member. Removing the minibar items was suggested as a means to reduce COVID touch points. However - breakfasts at the hotel were a self serve buffet (all guests using the same tongs, serving spoons etc). A fridge was provided in the reception area where guests were able to obtain water (complimentary for platinum members). Again, the fridge door becoming a significant COVID touch point - more so than items in a minibar would have been. The rooms are dated and overdue for a refresh - hallways and common area floors / carpets / furniture is dirty and aged...but most importantly...our room was not serviced on one day of our stay. We waited until 4pm to report this to management at which time we were told that the room cleaning staff had finished for the day. A staff member did offer to bring fresh towels. This is not the level of service that should be offered at an Accor property - let alone to loyalty members! Thankfully all staff we encountered during the several nights stay were friendly and helpful (as far as they could be). Essentially the hotel is in serious decline and there is no longer an attraction to stay because of the to extras that were previously provided to high level loyalty members. If this is indicative of Accor's means to deal with difficulties associated with COVID (reduction of services to loyal members and letting property standards fall)...then it is time to look at another hotel chain loyalty program.

Dear jasonsI5143GC, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and I understand that you are not willing to stay with us in the future however, please reach out if we may be able to assist you with a future booking in one of our sister properties. Sincerely, Lukas Wilfling General Manager

Good location but hotel seems quite tired.

Customer review rating 3.5/5

Graham Couples - 24/11/2021 Confirmed reviews ALL

The hotel is in a nice location with easy access and parking. Rooms are good size but are a tired with poor lighting and noise coming from surrounding rooms. There was a lack of pillows and no tissues supplied. Below what I would expect at a Mercure. The breakfast was fine but the bistro had a less than welcoming atmosphere - food was ok, nothing great. Front desk staff very friendly and helpful. Hotel probably due for a renovation and update.

Dear Graham, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abhi Gulia Assistant Manager

Solid overall

Customer review rating 4.5/5

Josh Friends - 23/11/2021 Confirmed reviews ALL

Good hotel option in Canberra. The hotel it self is a bit aged and shows wear in the rooms. However this is made up for in their customer service. Felt very welcomed and accommodated to all my needs as well as being extremely helpful. Also the breakfast buffet, although basic, was enjoyable and had great staff.

Dear Joshua, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

my favourite hotel in Canberra

Customer review rating 5.0/5

Zac Business - 23/11/2021 Confirmed reviews ALL

everything is very good

Dear Zac, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Great stay

Customer review rating 5.0/5

Sue R. Families - 23/11/2021 Confirmed reviews ALL

What a lovely time we had over our four nights at the Mercure Canberra. All staff from housekeeping, reception, food service and Luke, the Manager were so friendly and helpful. Thank you for making us feel so comfortable and welcome. We ate the majority of our meals within the motel and were very impressed with the quality of the meals and the excellent choice provided. We will certainly be back the next time we’re in Canberra.

Dear Susan, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Well located to CBD. Parking available during in and out meetings without spending too much time for parking.

Customer review rating 4.0/5

Petro F. Business - 21/11/2021 Confirmed reviews ALL

Clean, friendly service! Always prompt to requests which are addressed in a timely fashion.

Dear Petro, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Again, good

Customer review rating 4.5/5

Fs Solo - 21/11/2021 Confirmed reviews ALL

I stay here because of the spacious, quiet queen rooms. Again, it was great. Free parking was a bonus (please keep this!).

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Home in Canberra.

Customer review rating 5.0/5

Danny O. Solo - 20/11/2021 Confirmed reviews ALL

Friendly and helpful staff. Lovely breakfast. Spacious and comfortable room.

Dear Danny, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Pleasant Stay

Customer review rating 4.0/5

Paul M. Couples - 18/11/2021 Confirmed reviews ALL

Have stayed many times at Mecure Canberra as it is well located and prefer its quieter, gentler historical ambience as compared to larger impersonal hotels.

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhi Gulia Assistant Manager

Great stay

Customer review rating 4.5/5

Graham Couples - 17/11/2021 Confirmed reviews ALL

This is our 2nd time staying here. Great friendly staff, excellent location. Great food and beverages.

Dear Graham, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I have passed on your special mention to our food and beverage department (they are superstars). Thank you for your kind feedback, and we hope to see you again soon.. Sincerely, Kelsey Neale Assistant Manager

Welcomed back

TripAdvisor rating 5.0/5

Brian621 13/11/2021 TripAdvisor review

We have stayed here many times. It is very well placed and has beautiful gardens. We were again welcomed back in a friendly, efficient and professional manner. Any questions we had were pleasantly responded to in a timely manner. It was excellent to see the return of the buffet breakfast and particular mention should be made of the attending staff member (ex WA) who was pleasant, welcoming and highly efficient. Great job. Thank you. Until next time. Cheers. Brian & Margaret Farrell

Dear Brian621, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular with Caitlin. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Lockdown Stay

TripAdvisor rating 5.0/5

spencerw928 21/09/2021 TripAdvisor review

Canberra lockdown and a move to Queensland sent us into a spin. With no furniture, no car and our animals being sent ahead, left us with no where to live whilst we waited for the elusive border pass for us to travel. The manager and staff at the Mercure welcomed us and looked after us really well with friendly efficient service for the 2 weeks we had to wait . No request was too hard.

Dear spencerw928, We very much appreciate your comments regarding your stay at the Mercure Canberra and it was a pleasure to have you both staying with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. P.S.: We all hope your quarantine in Queensland is going by like a breeze! Sincerely, Lukas Wilfling General Manager

So easy

TripAdvisor rating 5.0/5

JJGreyNomads 16/08/2021 TripAdvisor review

Having to visit Canberra on a regular basis becomes almost routine but we always look forward to our stay at the Mecure. The staff are fantastic, Chris, Lyn, Caitlin, Dyshna (the Indian lass who runs the bar) are all excellent, just to name a few. We always ask for a room away from families with children after several unfortunate sleepless nights so it’s all good now. We would highly recommend the Mecure.

Dear JJGreyNomads, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

Always a pleasure

TripAdvisor rating 5.0/5

alis0njc 05/08/2021 TripAdvisor review

The staff and the setting are always a joy - even in the face of a covid world! We are always greeted with a smile and nothing is too much of a bother if you need assistance. We stay frequently and appreciate the consistent quality.

Dear alis0njc, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback in particular when it is directed at our wonderful team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you both in the near future again. Sincerely, Lukas Wilfling General Manager

Incompetence at every point

TripAdvisor rating 1.0/5

NorthStar279043x 17/04/2021 TripAdvisor review

Staff were polite but totally incompetent. Our booking was messed up in every way possible. Wrong bedding configuration. Package included breakfast but no record of this. Rang reception and was given details of the restaurant opening time etc for dinner - but they didn’t mention the restaurant was closed for Covid and the food was served in the bar, which is absolutely putrid. Buffet breakfast had to be served by the staff due to Covid - the 2 staff working were fantastic but they needed another 3-4 staff to service the queues in a timely manner. The list went on. The room was nice but the experience was a disappointment.

Dear NorthStar279043x, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

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