Mercure Canberra 4 stars

Customer review rating 4.4/5 7,954 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Canberra
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+ 21 Services

Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Congress centre

  • Canberra Centre 1.0 km / 0.62 mi
Congress centre

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

meeting rooms

From 1 to 140 

attendees

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40 / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40 / 431 sq ft
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Non contractual photo

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,954 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,148 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay

TripAdvisor rating 4.0/5

Colin W 03/08/2020 TripAdvisor review

The Mecure Braddon is located in a great spot for what we like to do in Canberra. You can walk to the War Memorial, Parliament House and Canberra Shopping Centre. The A/manager Lukas Wilfling and his staff are excellent, with Covid issues etc they are all freindly and nothing is a problem. Attached to the accommodation is the Olim Tavern great for meals and a drink.

Great location, great room, friendly staff

Customer review rating 4.4/5

Elaine Families - 01/08/2020 Confirmed reviews ALL

Room was a wonderful size, and hotel in a very central location. The hotel was beautifully presented (a great fit for families and anyone who enjoys heritage buildings or gardens), and the staff were all amazing. The food was delicious as well. We will be returning.

Customer review rating 4.4/5

Tracie Families - 28/07/2020 Confirmed reviews ALL

Comfortable & relaxing

Dear Tracie, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad that you and your family had a lovely time with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Wonderful staff and excellent service

Customer review rating 4.4/5

Julia W. Couples - 28/07/2020 Confirmed reviews ALL

We were treated with kindness and respect. I had forgotten to check to see if we had a bath which we didn’t but when I asked if we could change rooms to one with a bath nothing was too much trouble and with Covid I understand this would have been more tiresome than normal. Staff were cheerful and always helpful, in fact I wish we had booked for two nights. The loft rooms are amazing.

Dear Julia, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you so much for your lovely comments about our team! It means a lot in such difficult times, I have made sure to already pass on your feedback to our Front Office Manager Rosa (I also agree she is amazing). Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager

Great Staff

Customer review rating 4.4/5

Dr W. H. Couples - 28/07/2020 Confirmed reviews ALL

The staff were particularly helpful in this stay. Nothing was a trouble to them and they helped us in many ways. It was great that it was so close to Sage where we had a magic meal.

Dear Wilbur, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, especially when it is in regards to our staff. We pride ourselves on our customer service. Thank you again for sharing your experience, and I look forward to welcoming you and your electric car back in the future! Sincerely, Kelsey Neale Assistant Manager

Good stay

Customer review rating 4.4/5

Craig Couples - 26/07/2020 Confirmed reviews ALL

Good stay, breakfast wasn’t too great but overall would recommend

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad that overall you had a nice stay with us. Please let me express my apologies to issues surrounding breakfast. I will pass on your feedback to our food and beverage team so we can continue to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Slightly disappointing

Customer review rating 4.4/5

Wendy Couples - 26/07/2020 Confirmed reviews ALL

This was the fifth stay at Olims for us. What used to be a hotel with class and personality seems to have morphed into little more than a soulless pub. We had 2 breakfasts, 1 lunch and 2 dinners during our stay. The breakfasts were adequate but not noteworthy, the waitress could have topped up our coffees for example, and the drinks should arrive before the food. The lunch was excellent, we have since looked up the recipe for the bacon and tomato soup. Our waitress Arkie was busy, attentive and exactly the person we would employ in our own business. The sirloin steaks were cooked to perfection and we told the chef so. We felt that the wine/drinks menu was limited with no Tia Maria, no moscato, no spumante or any sweet sparkling wine. Also the Iron Jack beer had run out before my second. Just one other point, does the one welcoming drink voucher really need to be limited to this , not that. What difference can it possibly make to the bottom line? All it says is 'Welcome, but not too welcome"

Extremely friendly staff

Customer review rating 4.4/5

Vesna Families - 25/07/2020 Confirmed reviews ALL

The staff go above and beyond with their experience and friendliness, made my stay comfortable in my grief due to my brother’s passing. Extremely grateful and would highly recommend you hotel due to you exceptional staff. Thank you

Dear Vesna, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for your lovely words about our team, I am glad we were able to be of assistance in such a hard time for yourself. Thank you again for sharing your experience, I hope we can welcome you back in the future under better circumstances. Sincerely, Kelsey Neale Assistant Manager
Customer review rating 4.4/5

Colin S. Couples - 24/07/2020 Confirmed reviews ALL

staff all very friendly, courteous and willing to assist. Olims is great for a meal. Close to all things in Canberra

Dear Colin, We very much appreciate your comments about your most recent stay at the Mercure Canberra. Thank you for your lovely feedback about our staff, I will make sure to pass this onto them.Please let me extend my apologies to the issues with your pillows. Next time we would be happy to give you some different options! Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager

Overnight stay

Customer review rating 4.4/5

Anonymous Couples - 24/07/2020 Confirmed reviews ALL

Comfortable overnight stay using Accor Plus points to offset the cost, with dinner at Olims using our Accor Plus card

Dear Audrey, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that you had a lovely stay with us and were able benefit by using your Accor discount with us. Thank you for your kind words about our Bistro staff. I will make sure to pass your feedback onto them. Please let me express my apologies in regards to the fridge in your room. Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager

Pleasant Canberra Stay

Customer review rating 4.4/5

Marian G. Couples - 23/07/2020 Confirmed reviews ALL

Hotel staff were pleasant, room comfortable, weather excellent.

Dear Marian, We very much appreciate you taking the time to provide us comments on your stay. We strive to provide a friendly and helpful service to our guests so your comments about our staff is greatly appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Pleasantly surprised

Customer review rating 4.4/5

Jarek W. Families - 22/07/2020 Confirmed reviews ALL

Being an established hotel one could expect a place to have a mark of time. Mercure Canberra has surprised me positively having kept the place in a very good condition.

Dear Jaroslaw, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that overall you had a lovely stay with us and that you enjoyed the heritage ambiance that the hotel has. Thank you again for sharing your experience. Sincerely, Kelsey Neale Assistant Manager

Comfortable, Clean, Warm

Customer review rating 4.4/5

Jamie Families - 21/07/2020 Confirmed reviews ALL

We often choose to stay at the Mercure Olims... It's quiet, comforatble, and warm, and the staff go out of their way to be helpful and polite.

Dear Jamie, We very much appreciate you taking the time to provide us feedback on your most recent stay with us. It is always a pleasure to receive positive feedback, especially when it is about our staff. We pride ourselves on our customer service so this does mean a lot. Please let me express my apologies for your experience at breakfast. I will make sure to pass your comments onto our food and beverage team so we can improve our services for the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Well located and unusual

Customer review rating 4.4/5

Colleen Couples - 19/07/2020 Confirmed reviews ALL

This is our 3rd stay this year, we had a few problems, our air conditioner wasn’t working that well. But after telling reception they managed to get it going again. Because of COVID the staff ratio was down and we found a long wait at breakfast and a bit disorganised. The staff were working hard but needed to have more help available. We ate in the bistro but they also seemed to be understaffed as they were trying to do room deliveries as well. I think they hadn’t been expecting so many customers. The manager in the Bistro was amazing. Overall we enjoyed our stay and found all the staff extremely helpful friendly.

Dear Colleen, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad that overall you enjoyed your stay with us. Please let me extend my apologies for the issues you did encounter whilst with us. I would also like to thank you for providing us feedback from such an understanding point of view in regards to the current circumstances. I will pass on your lovely feedback to Caitlin as I believe she was the manager in the Bistro throughout your stay. Thank you again for sharing your experience, and I look forward to welcoming you back. Sincerely, Kelsey Neale Assistant Manager

Enjoyable Stay

Customer review rating 4.4/5

Anonymous Couples - 19/07/2020 Confirmed reviews ALL

Our stay was quiet and comfortable.

Dear Rod, We very much you taking the time to provide us feedback about your stay. It is always a pleasure to receive positive feedback. I am delighted that you had a good couple of days with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Fantastic staff and hot

Customer review rating 4.4/5

Sarah Families - 19/07/2020 Confirmed reviews ALL

Completely loved our stay at the Mercure. First time staying in Canberra and found it was a great location to get around to all activities. We stayed in a loft king room which was perfect for our family. Room was spotless and bed was very comfortable. Thank you, we will stay again.

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that you and your family had a lovely stay with us. I will pass your feedback onto my fellow team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Good Stay

Customer review rating 4.4/5

Amanda Families - 19/07/2020 Confirmed reviews ALL

Beautiful hotel, walking distance to civic, great size room with balcony.

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your evening with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Comfortable/ Convenient

Customer review rating 4.4/5

Sue P. Families - 19/07/2020 Confirmed reviews ALL

Short stay in Canberra Family accomodation worked well Convenient position Very clean and comfortable

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad that you and your family enjoyed your weekend with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Relaxing during Covid

Customer review rating 4.4/5

Leszek M. Couples - 19/07/2020 Confirmed reviews ALL

It was wonderful to get away and have a rest before getting back into work. The room was great. The only complaint would be that the hotel needs a bit of a facelift.

Dear Leszek, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad that you were able to have a relaxing couple of nights away with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Very comfortable beds, good stay

Customer review rating 4.4/5

Alexandra W. Families - 18/07/2020 Confirmed reviews ALL

Overall we had a good stay but the breakfast experience was terrible. I understand the covid restrictions are challenging (and buffet breakfasts are no more) but the service was woeful. We had our three kids with us and waited and waited to order. When my husband finally approached the staff member at the door, she was so rude and told us she was “busy” but would take our order when she had time. She never came. We approached another staff member who was far nicer and she took our order. But the experience was so terrible we didn’t bother going back again. We could hear plenty of other people making similar complaints.

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