Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 2,130 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

Canberra Centre1 km / 0.62 mi

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

Mercure Canberra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AINSLIE BOARDROOM 45 m2 2 m 30 18 18 18 30
GROSVENOR ROOM 112 m2 2 m 50 30 36 30 40
CARLTON ROOM 229 m2 2 m 140 40 40 60 130
    • Flipchart
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 7,762 reviews

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,130 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
David C. Business - 16/02/2020 Confirmed reviews ALL
« good location, good staff »

always made to feel welcome, good service. Bistro menu needs a bit of variety, in that it hasn't changed since I first stayed last Sept. That said, food quality is reasonable. Only compliant is the lack of laundry facilities - I use the washer and dryer once a week and the majority of the time I need to wait for the machine to be emptied, sometimes several hours because people put washing on and then go out to dinner. As a businessman, my spare time is limited to the evenings and this unavailability of laundry services is frustrating. But this is my only complaint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate you taking the time to provide us feedback on your home away from home! I will pass on your feedback about your concerns regarding the laundry. Thank you about your lovely comments about the staff I will make sure to pass it onto each of them! Thank you again for sharing your experience, and I look forward to seeing you this week. Sincerely, Kelsey Neale Assistant Manager

Paul D. Families - 16/02/2020 Confirmed reviews ALL

Very good indeed. a pleasant room, well located in Canberra, and a good rate. I look forward to returning. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, What a pleasure to read your review and thank you for taking a few minutes to write a detail comment of your experience with us. We are thrilled that everything was very good, pleasant and well located. Thank you again for choosing Mercure Canberra and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

Kirrily Families - 15/02/2020 Confirmed reviews ALL
« Great facility with location near to great cafes and easy to access local shops and sites »

Wonderful rooms and comfortable beds. Located in a prime position for local cafes and tourist activities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirrily, Thank you for taking the time to answer our customer survey. We are pleased that everything went well, the location and the comfort of the room as well as the service provided during your stay. Thank you for your amazing review and we hope to see you again soon.in a meantime we wish you a wonderful time. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Solo - 15/02/2020 Confirmed reviews ALL
« Came for the history, stayed for the service »

I had a great time again at the Mercure Canberra. I had one night for R&R before heading back to the coal-face, and for me this was the best night in Canberra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory, We very much appreciate your comments regarding your most recent stay at Mercure Canberra. It is always a pleasure to receive positive feedback. I am delighted that you enjoy your stays with us. It is also lovely to hear when our guests enjoy the history behind our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Anonymous Business - 15/02/2020 Confirmed reviews ALL
« Good stay »

Great room, close to shops and fantastic food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Archer, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad you enjoyed your week with us and appreciated the upgrade to our loft room so you had more space. I will make sure to pass on your lovely feedback about the food to our kitchen staff also. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

M. Friends - 14/02/2020 Confirmed reviews ALL
« Well located »

Nice room. difficult to get to dining room under cover. We were in room 414 amd my wife slipped on wet steps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel, Thank you for taking the time to fill in our survey and providing us with your feedback. Please accept our sincerest apologies that the car parking procedure was confusing and that you had trouble getting assistance with your luggage. The hotel is quite a maze and we apologize that it was not easy to get around and stay dry from your room. We hope your wife was not injured and is okay. Thank you for your feedback we appreciate it. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Christine E. Solo - 14/02/2020 Confirmed reviews ALL
« Good Location , very cleand and all staff very helpful and friendly »

Room was very clean and comfortable. All staff were extremely friendly and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thank you for taking the time to answer our customer survey. We are pleased that you have enjoyed your experience with us. Thank you for highlighting the excellent customer service provided by the staff, from the front desk to the Housekeeping. Thank you again for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Families - 13/02/2020 Confirmed reviews ALL
« Good location and sizeable room »

The stay was good. Quality of room was very nice and the service was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian, We very much appreciate you taking the time to provide us feedback about your recent stay. It is always a pleasure to receive positive feedback, I am delighted you enjoyed your weekend with us. I will make sure to pass your feedback to our staff as we strive to provide friendly and helpful customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Mick J. Families - 13/02/2020 Confirmed reviews ALL
« Loved everything about our stay, the Hotel,food & service. »

Loved everything about our stay & would recommend Hotel to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mick, Thank you for being a loyal Accor member, We appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback. It is wonderful to see that you loved everything about the hotel, it is lovely to hear that you recommend us to people. Sincerely, Callista Notridge Assistant Manager

Jillian Couples - 13/02/2020 Confirmed reviews ALL
« Historic hotel with character »

The hotel has an interesting history, and is built around a quiet enclosed garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, I am glad that overall you enjoyed your stay with us. Thank you for your feedback on the music within our Bistro, I will make sure to pass this onto our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Anonymous Business - 12/02/2020 Confirmed reviews ALL
« Interesting architecture »

My room was icky. Stray hairs on spare blanket and in bathroom. The inattention to ATTENTION TO DETAIL made it that 'icky' feeling! The hotel grew on me in time, more the outside veneer-the architecture & gardens.

Our hotel has responded to the review
Our hotel has responded to the review

Good Evening, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will make sure to pass on your feedback to our housekeeping team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelsey Neale Assistant Manager

Kurt E. Couples - 12/02/2020 Confirmed reviews ALL
« Great room, great location and reasonable price »

We really enjoyed our stay at your hotel. Your staff were very welcoming and service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt, Thanks for the feedback on your experience with Mercure Canberra. We sincerely appreciate your comment regarding the excellent customer service that was provided throughout your stay. We are pleased that the location was convenient for your need. Thank you for choosing Mercure hotel while visiting the Capital and we look forward to having you back. Kind regards Raphael Bagnaud Assistant Manager

Fa W. Couples - 11/02/2020 Confirmed reviews ALL
« Pleasant spot. »

Good position. Good amenities. Open spaces good. Rooms - a bit dark. Light coloured floors and light coloured desk tops etc are the go - things are easier to see and find. Cupboards a. bit ancient but not a concern. Generally - fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am delighted that overall you enjoyed your stay with us. Thank you for your suggestions on the color scheme or furnishings, I will make sure to pass this onto our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

S Couples - 09/02/2020 Confirmed reviews ALL
« Great stay »

We love the heritage courtyard hotel provides a fine experience. The room is clean, spacious and comfortable. staff here are attentive and helpful, would definitely stay here when next in Canberra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear s., We very much appreciate your comments regarding your stay at the Mercure Canberra and for being apart of the Accor family. It is always a pleasure to receive positive feedback. I am glad you enjoyed the view onto our beautiful Courtyard garden.Thank you for your lovely feedback about our staff. I will make sure to pass them onto our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Anonymous Business - 09/02/2020 Confirmed reviews ALL
« Satisfied. »

Please consider installing USB charging point in rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for being a loyal Accor member, we appreciate your loyalty. Thank you for your suggestion for improving the room, We will pass on your suggestion to senior management. Thank you for taking the time to fill in our survey and for providing us with your feedback. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Brian Business - 09/02/2020 Confirmed reviews ALL
« Another good stay »

This is a well run hotel with great history. Well located, easy parking and good food onsite and hotel bar and bistro attached. perfect place to work from or just enjoy Canberra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for being a loyal Accor member, We appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback. It is wonderful to see that you had another good stay. It is lovely to hear see that you find the Mercure Canberra well run and a great location. We are delighted that you find our hotel the perfect place to work. Thank you for your wonderful feedback, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Joe Business - 09/02/2020 Confirmed reviews ALL
« Comfortable stay »

The Mercure is an old and comfortable hotel, Generious size rooms with warm and welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for being a loyal Accor member, we appreciate your loyalty. I hope that Accor customer care was able to assist you with your membership issues. It is lovely to see that you had a comfortable stay and found the room to be generous size. It is always pleasing to hear that the staff were warm and welcoming. Thank you for taking the time to fill in our survey and for providing us with your feedback. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Couples - 09/02/2020 Confirmed reviews ALL
« Had potential, fell short »

Room had balcony but it was dirty and the view was blocked by water tanks and gardens in disrepair. Floor had a huge wet patch at the desk that squished water when stepped on, so not just a small spill and didn’t dry until the 2nd day we were there. I told reception straight away and they said it was probably from the cleaner but didn’t apologise or help, told us we wouldn’t get blamed for it because we had told them. There were more than 10 small bugs/moths in the bathroom and more appeared the 2nd day as though they were coming out of the drain or something. Was a really disappointing experience.

Cheryl Families - 09/02/2020 Confirmed reviews ALL
« Great location »

Wonderful service in all areas. Clean and tidy. Food fresh and plentiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, Thank you for being a loyal Accor member, We appreciate your loyalty. It is delightful to see that you had a wonderful stay and found the service in all areas to be wonderful. It is lovely to hear that you found the hotel clean and tidy and that you enjoyed the food. Thank you for taking the time to fill in our survey and providing us with your feedback. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

David C. Couples - 09/02/2020 Confirmed reviews ALL

I was at an RAAF Pilots reunion. The whole stay was lovely thank you. Only thing wrong was that there was only one bedside light in a double bed room. (Room 414)

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad that you enjoyed your stay with us throughout the reunion. Thank you for passing on feedback about the lighting, I will make sure to pass this onto our maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

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