Mercure Canberra 4 stars

Customer review rating 4.4/5 7,893 reviews

Mercure Canberra
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+ 21 Services
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Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :  Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Congress centre

  • Canberra Centre 1.0 km / 0.62 mi
Congress centre

Your meetings and events

Guests looking for Canberra conference facilities should look no further than Mercure Canberra. Featuring versatile function rooms, superb accommodation options and a wonderfully central location, this Canberra conference centre is the ideal choice for small to mid-size events in the nation's capital. Guests organising an event at the hotel can choose from a range of event spaces, each with flexible function layouts available, from cocktail and banquet style, to boardroom and classroom style. Accommodating 8 to 180 delegates, event spaces are tastefully presented and well appointed, each providing essential conference facilities. A range of packages and menus are available. The hotel events team is also on hand to assist with planning and organisation.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Podium

  • Lectern

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40 m² / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40 m² / 431 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Non contractual photo

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,893 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,141 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Central location with beautiful gardens

Customer review rating 4.4/5

Janis M. Couples - 27/06/2020 Confirmed reviews ALL

We were able to stay with our 2 small dogs (miniature schnauzers) in a very comfortable and well appointed room.

Dear Janis, Thank you for taking a few minutes to answer our customer survey. We are pleased to read that you and your little one have thoroughly enjoyed your experience with us. Thank you for highlighting the excellent service provided by the staff, be assured that I will pass on your kind word to Rosa. Thank you for choosing Mercure hotel and we hope to see you again sometime, in a meantime we wish you a wonderful weekend. Kind regards, Raphael Bagnaud Assistant Manager

Nice Hotel

Customer review rating 4.4/5

Brian Business - 26/06/2020 Confirmed reviews ALL

I stay here when in Canberra. Being an Accor member I get use the card facilities and discounts. Pub attached meals are a great size portion and the staff are great. Under COVID conditions everything was clean and lots of precautions in place for a safe and clean stay.

Dear Brian, What a pleasure to read you comment and thank you for your loyalty to Accor hotel and to Mercure Canberra. Thank you for mentioning the outstanding service provided by the staff. I will pass on your kind word to my Food & Beverage team with a special mention for Caitlin. Thank you again for staying with us and we look forward to have you back, in a meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

Mercure Canberra June

Customer review rating 4.4/5

Terence Friends - 26/06/2020 Confirmed reviews ALL

Enjoyed the stay

Dear Terry, Thank you for the great comment and the 5 stars review of your experience with us. It is a pleasure to welcome our Silver member and we thank you for being part of the ACCOR family. It appears that you had trouble with the WIFI, please let me know what happen so we can investigate further to ensure that you get the maximum connection for your future stay with us. Thank you for choosing Mercure Hotel while traveling to Canberra and we look forward to have you back. Kind regards, Raphael Bagnaud Assistant Manager

great place and great location

Customer review rating 4.4/5

Wayne M. Couples - 25/06/2020 Confirmed reviews ALL

very comfortable and warm quiet room your staff are lovely !!!

Dear Wayne, Thank you for taking a few minutes to answer our customer survey. We are pleased to see that you have enjoyed your experience with us and thank you for mentioning the great service provided by the staff. Thank you for being part of the ACCOR ALL family and we hope to see you again soon, in a meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

As always, everything was perfect at your hotel.

Customer review rating 4.4/5

Anonymous Couples - 25/06/2020 Confirmed reviews ALL

Have stayed at this hotel before and had an amazing experience. I can happily say that this last stay was equally as welcoming, friendly and memorable. thank you.

Dear Rebecca, What a pleasure to read your review and we thank you for taking a few minutes to answer our customer survey. We are delighted to read that you have, once again, enjoyed your experience with us. Thank you for highlighting the great service provided by the staff. Thank you again for the 5 stars review and we look forward to have you back, in a meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

Always a warm welcome

Customer review rating 4.4/5

Tim Business - 25/06/2020 Confirmed reviews ALL

Great rooms and a warm welcome from staff

Dear Timothy, We are thrilled to read your comment and thank you for you loyalty to ACCOR Hotel and to Mercure Canberra. We love to see that we have, once again, satisfied all you expectation. Thank you again for you great review of the hotel and the service provided by the staff. We look forward to have you back, in a meantime we wish you a wonderful week end. Kind regards. Raphael Bagnaud Assistant Manager

Always my choice

Customer review rating 4.4/5

Michael M. Business - 21/06/2020 Confirmed reviews ALL

Love staying at the mecure, I just wish the heritage rooms back!

Dear Michael We very much appreciate you taking the time to provide us feedback about your stay. It is always a pleasure to receive positive feedback especially when mentioning that you are missing the heritage section. On that note, I have added comment to your profile for your future stay with us. I will make sure to pass on your lovely words to my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

Very comfortable stay with pet dog - highly recommended

Customer review rating 4.4/5

Jane Families - 21/06/2020 Confirmed reviews ALL

I want to say thank to all the staff for making our stay warm and comfortable. Mecure Canberra was the perfect stay for my family including our pet dog Cookie. I am sure we will be back again!

Dear Jane, What a pleasure to read your review. Thank you for taking a few minutes to answer our customer survey. We are so happy that you have thoroughly enjoyed your experience with us. Thank you for highlighting the great service provided by the staff throughout the hotel. We love to hear that the pet friendly accommodation most suitable for your need and we look forward to have you back. Kind regards Raphael Bagnaud Assistant Manager

Good

Customer review rating 4.4/5

M. Families - 21/06/2020 Confirmed reviews ALL

Very friendly staff

Dear Duncan, Thank you for taking a few minutes to answer our customer survey. We are pleased that you have appreciated the old fashion style of the hotel. Thank you for highlighting the great service provided by the staff and I will communicate your kind word to Darshini. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Would stay again

Customer review rating 4.4/5

Marilyn Friends - 21/06/2020 Confirmed reviews ALL

Helpful staff. Large room. Convenient parking. Good dining room.

Dear Marilyn, Thank you very much for taking the time to answer our customer survey. We are pleased that you have thoroughly enjoyed your experience with us, from the helpfulness of the staff to the great location of the hotel. Thank you for being part of the ACCOR ALL family and we look forward to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Well located and friendly staff

Customer review rating 4.4/5

Kylie D. Couples - 20/06/2020 Confirmed reviews ALL

Friendly staff

Dear Kylie, Thank you so much for taking a few minutes to give us your feedback.We are delighted that you choose Mercure hotel for your Honey moon. We are pleased that you have enjoyed the special treat in your room. Thank you for raising to our attention the little issues you have encountered during your stay. I will personally follow up with my colleague. Thank you again for trusting Mercure Canberra team and we look forward to have you back, in a meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

Good location

Customer review rating 4.4/5

Allana Families - 19/06/2020 Confirmed reviews ALL

Location is great. Hotel looking Abit tired, room was freezing. Air con heater didn't work, so we were freezing. Called reception and they didnt answer internal call , yet when mum called on her mobile they picked up straight away. Portable heater provided thank God but was still very cold overnight with heater on. Back carpark difficult to understand. Advised to park there as room closer to there but no information about the boom gate system. Tried to use our key to swipe in and out of car park, didn't work. Called reception who said grab a ticket and get it validated at the front. Seems a silly system requiring us to go back and forth to reception. Rooms are spacious and suited mum and I fine.

Dear Allana, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for raising to our attention the different issues you have encountered during your stay. I have taken note of you room number to pass on your observation to my maintenance team. Also, I will follow up with the reception team as well to ensure that we provide the correct information on check in. We thank you again for choosing Mercure hotel and for taking the time to give us your feedback. We hope that you will give us a chance to better serve you in the future, in a meantime we wish you a wonderful weekend, Kind regards, Raphael Bagnaud Assistant Manager

Great staff

Customer review rating 4.4/5

Anonymous Solo - 19/06/2020 Confirmed reviews ALL

I’ve stayed before and I’ll stay again. The staff were extremely helpful with simple requests. The little details are important

Dear Adam, Thank you for taking the time to answer our customer survey. We are pleased to see that you have thoroughly enjoyed your experience with us. Thank you for mentioning the great service provided by the staff throughout the hotel. Thank you for choosing Mercure hotel while traveling through Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Homely & friendly

Customer review rating 4.4/5

Stephen K. Couples - 18/06/2020 Confirmed reviews ALL

Welcome return

Dear Stephen, Thank you for your amazing review of the hotel and for highlighting the outstanding service provided by the staff. It is a pleasure to see you again and your loyalty to Mercure Canberra is deeply appreciated. Thank you again for being part of the ACCOR ALL membership program. We look forward to have you back, in a meantime we wish you a wonderful week end. Kind regards, Raphael Bagnaud Assistant Manager

helpful staff

Customer review rating 4.4/5

Max Z. Couples - 15/06/2020 Confirmed reviews ALL

it was very clean and staff where very helpful nothing was too much trouble

Dear Max Z., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Good considering the circumstances staff were do the best they can

Customer review rating 4.4/5

Anonymous Couples - 15/06/2020 Confirmed reviews ALL

the overall experience was good . the room was very nice everything I expected .however the breakfast in the morning was trying as the staff were over loaded. other than the long wait for the service the food was standard

Dear Michael K., Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great staff, pet friendly and well located

Customer review rating 4.4/5

Ellie Couples - 15/06/2020 Confirmed reviews ALL

The staff are excellent. Great communication, upstanding and totally helpful - made for a wonderful stay. The hotel is also well located and have pet rooms which Ellie the pug loved. Thank you for looking after us so well.

Dear Zelka S., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling Acting General Manager M: 04… E: gm…

Great

Customer review rating 4.4/5

Robert Couples - 14/06/2020 Confirmed reviews ALL

Decent size rooms, they had the heater going so we weren't frozen when we got in the room (gotta love Canberra). Very good size shower so you can move. Good size tv. The lady at the front Desk was very helpful & quite nice. I would Definitely stay again & recommend the hotel to friends and family.

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback, I believe you are speaking about Rosa our Front Office Manager and I will make sure to pass your kind words onto her! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Exceptional service

Customer review rating 4.4/5

Debbie Business - 14/06/2020 Confirmed reviews ALL

The receptionist was awesome. She went out of her way as we were arriving late. She made sure our room was warm and had left chocolate to cheer us up after a very long day. Breakfast was also great

Dear Debbie, We very much appreciate you taking the time to provide us feedback about your stay. It is always a pleasure to receive positive feedback especially when it is about an individual team member! I will make sure to pass on your lovely words to Rosa who was on the evening of your check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

Very friendly staff

Customer review rating 4.4/5

Anonymous Families - 14/06/2020 Confirmed reviews ALL

We would definitely stay here again!

Dear Louise, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am delighted that you and your family (including pooch) had a wonderful stay with us! Thank you again for sharing your experience, and I look forward to welcoming you back in the future. Sincerely, Kelsey Neale Assistant Manager
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