ibis Rio de Janeiro Centro Hotel 3 stars

The room was pretty worn-out, the door didn't work well and we had to force them to close, shower door was letting most of the water out of the cabin, AC and fridge worked well, the room was mostly clean, staff was okay, but overworked, would be better to have more staff on shift

Located downtown, very close to the places we had to visit. Room was clean, air-conditioning perfect. Does not have parking service, but there is a private facility in the same block with decent price. Attentive, helpful and kind staff.

Well located to visit the old center (lapa, santa teresa, centro velho). The staff is very attentive and helpful. As it was a family travel we had 2 rooms, both were clean but very old amenities. The breakfast was ok but we do not recommend the lunch/dinner buffet.

Staff was very disorganized, resulting in long wait time for check-in, check-out, restaurant, payment, etc. Lack of maintenance of site, resulting in broken doors, non-functional elevators. Experience is not at par with other Ibis and Ibis Budget units and with what I expect of an Ibis family hotel.

Long line to check-in and check-out.

1. Room maintenance: a black color tape next to the main door lock , door is not black color, looks like labeling my room is different, but found out the door paint is peel off so put a 10 cm black tape to cover. Very brilliant. Shower room door cannot close fully since the floor is cracked. 2. Efficiency: I would like to extend my room for one night, but asked Front desk the price is higher than I booked in Expedia, so I extended my booking in Expedia, had to wait for 15 mins for renewal the room key, but the night before I already informed I will extend and with the confirmation code, can this proceed being more faster 3. Hosuekeeping/room assignment : no vacuum properly , towel texture too rough, and the night that I extended and back found out room only take out towels and clearing trash, rest did not touch, I am confused why room only clean practically and expecting answer back but until I check out, still no one answe me, system showed it is clean and I was only offered to change room or to clean the room right away at 8am on the night I need to sleep earlier for my tommorrow early morning bus 4. Room design: cannot find how to call down to service center or front desk extension , have to go down with pajama (very embrassing) and to queue to ask for towels 5. Neighborhood: horrible street in Rio I stay in south America for 2 months in all 3 star hotel , I really doubt about what is 3 star hotel only in this ibis. I just want an answer why the room just clean little and left it?

As this hotel (Ibis Rio de Janeiro Centro) is in downtown area, the apartment is really noisy. The windows should be stronger .

the breakfast was very poor this time and we had to pay extra for the expresso coffee

I really enjoyed it, the staff were really nice, polite, professional and friendly.

I was very satisfied with my stay and especially with the good service and helpful nature of the receptionist and all.

The wifi was not reliable in any way and I couldn't conduct any business at the hotel online.

It wasn't great. The rooms weren't very clean, the internet was intermittent, I was locked out of my room when the lock decided not to work, an alarm went off multiple times and there were jack hammers going first thing i the morning. The bed was really hard as were the pillows.

The staff went above and beyond to help me feel welcome and helped me with any questions I had. I am pleased I stayed here and will do it again

It was ok, there were little details I haven't expected. For example i didn't read about the cost of the breakfast, I thought it was included, and then in the checkout I received the bill for it. I think you should at least make and advert specially with the price that let you know that you have to pay for that. Another detail was that the room had a weird smell like humidity. Just one soap, and not a single towel for drying hands.

The restaurant support was not good.