ibis Rio de Janeiro Centro Hotel 3 stars

Customer review rating 4.2/5 9,509 reviews

ibis Rio de Janeiro Centro
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+ 17 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business centre
  • Copy/print service availablePaying

Hotel location

ibis Rio de Janeiro Centro

Rua Silva Jardim 32
Torre I
20050060
rio de janeiro
brazil

Tel: +552135118200

Fax: (+55)21/35118220

Check-in from 12h00

Check out up to 12h00

  • METRORIO LINE 1 :  1 CARIOCA STATION

  • By plane

    SANTOS DUMONT At 8km / 4.97 miles

  • By plane

    TOM JOBIM At 25km / 15.54 miles

  • By car

    DUTRA At 35km / 21.75 miles

GPS :-22.907806, -43.181862

Companies

  • BNDS 1.0 km / 0.62 mi
  • CAIXA ECONÔMICA 0.5 km / 0.31 mi
  • CHEVRON 0.1 km / 0.06 mi
  • PETROBRÁS 1.0 km / 0.62 mi
Companies

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard apartment with a double bed, Sugarloaf view.

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
Room

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

The ibis Kitchen restaurant is open every day: Monday to Friday a full lunch buffet and dessert is available; Saturdays, Sundays, holidays and dinner offer an à la carte service including a dish of the day, grilled dishes, pizzas and assorted sandwiches.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MENU EXPRESS

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rio de Janeiro Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,509 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,233 reviews

Well located, not comfortable

Customer review rating 4.2/5

Renata C. Couples - 04/03/2020 Confirmed reviews ALL

The hotel is well located and the staff is friendly. However, the rooms need improvement. The bed clothes looked grimy (just like the white walls) and they were too loose in the matress, so that they could easily reveal it. The curtains were dirty and the furniture in general had some peeling parts. Finally, the bethroom had mold due to humidity.

Carpet smells, dirty bathrooms

Customer review rating 4.2/5

Matevhu R. Couples - 26/02/2020 Confirmed reviews ALL

The carpets where too smelly and bathrooms where dirty The bed was so uncomfortable

Room conditions

Customer review rating 4.2/5

Alcindo Business - 21/02/2020 Confirmed reviews ALL

I was put in the Ibis Budget building which has been abandoned for some years. Obviously the appliances didn’t work well. Really bad experience

Could Improve

Customer review rating 4.2/5

Andre Business - 20/02/2020 Confirmed reviews ALL

Good stay. Not a nice place to get around during night but for business is ok. Apartments finishing is well below Ibis standard.

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

A-1 staff

Customer review rating 4.2/5

Dr P. P. Solo - 20/02/2020 Confirmed reviews ALL

the staff at the desk were very efficient ,polite and friendly.The chambermaids were also nice and respectful and responded promptly when I requested that my room be cleaned.However, I have still to adjust to the new dining/buffet area.I think it’s too open compared to the configuration of the old one which has more privacy and warmth.note:I stayed here 5 times in the past.

Was okay

Customer review rating 4.2/5

Sylwia Couples - 10/02/2020 Confirmed reviews ALL

The room was pretty worn-out, the door didn't work well and we had to force them to close, shower door was letting most of the water out of the cabin, AC and fridge worked well, the room was mostly clean, staff was okay, but overworked, would be better to have more staff on shift

Good hotel

Customer review rating 4.2/5

Mario Families - 29/01/2020 Confirmed reviews ALL

Located downtown, very close to the places we had to visit. Room was clean, air-conditioning perfect. Does not have parking service, but there is a private facility in the same block with decent price. Attentive, helpful and kind staff.

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Great location and great staff!

Customer review rating 4.2/5

Larissa Families - 28/01/2020 Confirmed reviews ALL

Well located to visit the old center (lapa, santa teresa, centro velho). The staff is very attentive and helpful. As it was a family travel we had 2 rooms, both were clean but very old amenities. The breakfast was ok but we do not recommend the lunch/dinner buffet.

Dear guest good morning! We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Below expectations

Customer review rating 4.2/5

Andre Business - 27/01/2020 Confirmed reviews ALL

Staff was very disorganized, resulting in long wait time for check-in, check-out, restaurant, payment, etc. Lack of maintenance of site, resulting in broken doors, non-functional elevators. Experience is not at par with other Ibis and Ibis Budget units and with what I expect of an Ibis family hotel.

Dear Guest good evening. Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Standard

Customer review rating 4.2/5

Jefferson D. Business - 27/01/2020 Confirmed reviews ALL

Long line to check-in and check-out.

A poor service 2 star hotel in Horrible neighborhood

Customer review rating 4.2/5

I. M. Solo - 23/01/2020 Confirmed reviews ALL

1. Room maintenance: a black color tape next to the main door lock , door is not black color, looks like labeling my room is different, but found out the door paint is peel off so put a 10 cm black tape to cover. Very brilliant. Shower room door cannot close fully since the floor is cracked. 2. Efficiency: I would like to extend my room for one night, but asked Front desk the price is higher than I booked in Expedia, so I extended my booking in Expedia, had to wait for 15 mins for renewal the room key, but the night before I already informed I will extend and with the confirmation code, can this proceed being more faster 3. Hosuekeeping/room assignment : no vacuum properly , towel texture too rough, and the night that I extended and back found out room only take out towels and clearing trash, rest did not touch, I am confused why room only clean practically and expecting answer back but until I check out, still no one answe me, system showed it is clean and I was only offered to change room or to clean the room right away at 8am on the night I need to sleep earlier for my tommorrow early morning bus 4. Room design: cannot find how to call down to service center or front desk extension , have to go down with pajama (very embrassing) and to queue to ask for towels 5. Neighborhood: horrible street in Rio I stay in south America for 2 months in all 3 star hotel , I really doubt about what is 3 star hotel only in this ibis. I just want an answer why the room just clean little and left it?

Dear guest good evening. Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Noisy

Customer review rating 4.2/5

Giselle Business - 16/01/2020 Confirmed reviews ALL

As this hotel (Ibis Rio de Janeiro Centro) is in downtown area, the apartment is really noisy. The windows should be stronger .

Dear guest good evening ! We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

coffee

Customer review rating 4.2/5

Railer Business - 10/01/2020 Confirmed reviews ALL

the breakfast was very poor this time and we had to pay extra for the expresso coffee

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

very nice staff

Customer review rating 4.2/5

Gustavo F. Couples - 07/01/2020 Confirmed reviews ALL

I really enjoyed it, the staff were really nice, polite, professional and friendly.

Dear guest good evening ! We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Excellent

Customer review rating 4.2/5

Ellen L. A. Business - 20/12/2019 Confirmed reviews ALL

I was very satisfied with my stay and especially with the good service and helpful nature of the receptionist and all.

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Wifi didn't allow me to work

Customer review rating 4.2/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

The wifi was not reliable in any way and I couldn't conduct any business at the hotel online.

Dear guest good evening, Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Dirty, Loud, locked out of room

Customer review rating 4.2/5

Anonymous Business - 13/12/2019 Confirmed reviews ALL

It wasn't great. The rooms weren't very clean, the internet was intermittent, I was locked out of my room when the lock decided not to work, an alarm went off multiple times and there were jack hammers going first thing i the morning. The bed was really hard as were the pillows.

Dear guest good evenig, Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

Absolutely Wonderful

Customer review rating 4.2/5

Dylan Solo - 03/12/2019 Confirmed reviews ALL

The staff went above and beyond to help me feel welcome and helped me with any questions I had. I am pleased I stayed here and will do it again

Dear guest good evening, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

It was good

Customer review rating 4.2/5

Anonymous Couples - 24/11/2019 Confirmed reviews ALL

It was ok, there were little details I haven't expected. For example i didn't read about the cost of the breakfast, I thought it was included, and then in the checkout I received the bill for it. I think you should at least make and advert specially with the price that let you know that you have to pay for that. Another detail was that the room had a weird smell like humidity. Just one soap, and not a single towel for drying hands.

Dear guest good evening, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro

good

Customer review rating 4.2/5

Glaydson F. Business - 14/11/2019 Confirmed reviews ALL

The restaurant support was not good.

Dear Glaydson Sales Correia F., We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Priscila Machado Gerente Geral ibis e ibis budget RJ Centro
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