Palazzo Caracciolo Napoli - MGallery

Palazzo Caracciolo Napoli - MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 310 reviews

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Hotel extras

  • 800 years of history

  • A Fortress in the pulsating heart of Naples

  • In the Old Town but easily accessible from anywhere in the city

  • Archaeological Museum, Duomo, San Severo Chapel and San Gregorio Armeno

  • Cuddle your body and spirit at our ERA Wellness Lounge

ALLSAFE approved hotel

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139 Naples
Italy

  • By plane

    CAPODICHINO At 8km / 4 miles

  • By train

    NAPOLI CENTRALE At 1km / 0 miles

GPS:40.855141, 14.261048

Companies

  • ANSALDO 6 km / 3 mi
  • FIAT MERIDIONALE 1 km / 0 mi
  • TELECOM 2 km / 1 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LA CUCINA

With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Your meetings and events

All meeting rooms are inside the hotel apart from the Museo Diocesano, which is 328 yds (300 m) away.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  310 reviews

TripAdvisor Rating  4.5/5  3,399 reviews

Certificate of excellence 2022

Soulless

TripAdvisor rating 3.0/5

AMS_1194 Solo travel - TripAdvisor review

Let me start by saying that the check-in was easily the best I’ve had in the country. The receptionist was so welcoming and took her time to explain a lot of things despite how busy the hotel is because its fully booked but she wasn’t rushed at all. Now that was the positive side. The hotel itself is outdated, some hotels are old but have their own charm like few in Luxor or Cairo for example but this one has no character or any identity. The area around is a bit rough and dirty but I guess its like that everywhere in Naples. Its close to the train station and places you may want to visit in Naples. I particularly used it as a base to visit the Amalfi Coast which was a big mistake because public transportation is unreliable in Naples and Amalfi and I got stuck multiple times. My advice is to book tours for the Amalfi and don’t repeat my mistake. The room is definitely nothing luxurious, I mean it doesn’t even have a kettle and only God knows how these hotels are getting their star ratings.

Dear ,AMS_1194, We would to thank you for sharing your MGallery experience at Palazzo Caracciolo. The opinion of our guests is fundamental for us in order to carry out the necessary corrective measures to provide the best stay experience in terms of professionalism and quality of services. Your evaluation reveals that we still have room for improvement, so our commitment is total. Palazzo Caracciolo is an evocative and elegant 16th-century residence, traces of which are evident in the three large areas of the hotel, including the monumental staircase, cloister and olive garden. Despite the recent renovation of the structure, it was crucial for us to preserve its historicity. We are extremely pleased to learn that you appreciated the central location of our Renaissance palace, a short walk from the historic centre, an area well served by public transport, making it an important junction for the main attractions of the city and its surroundings, such as in your case, the Amalfi Coast. Furthemore, we are even more delighted to learn that you appreciated the professionalism and friendliness of our staff, who are always ready to give our guests a warm welcome and offer them the information they need to fully explore the Neapolitan experience. At the same time, we regret that you were not able to fully enjoy your MGallery experience. Regarding the absence of in-room kettles, due to the Covid-19 health emergency, these facilities have been removed in order to safeguard the health of our guests. However, this can be requested upon explicit request to our staff. Our resources are dedicated with great enthusiasm to achieving the required standards. Therefore, you will understand that what you have described does not reflect us and we renew our apologies. Hoping you will give Palazzo Caracciolo - MGallery a second chance in the future, we send you our best regards. Barbara Brunelli General Manager

Lovely hotel

Customer review rating 4.0/5

Eric Families - Confirmed reviews ALL

This is a beautiful property. The guestrooms are comfortable, clean, and spacious, and the restaurant good. Service is friendly and reasonably efficient, but not exceptionally good. The location is convenient to the train station and the historic city center, but not very convenient to the metro or some of the desirable parts of town.

Dear Eric, Thank you for staying at Palazzo Caracciolo - MGallery and for honouring us with such generous feedback. Your evaluation is the crowning achievement of our daily efforts to provide the highest satisfaction to our guests. We are delighted to hear that you highly appreciated your stay at MGallery and, in particular, the location of our Renaissance property, situated in the authentic and picturesque Historic Centre, an area well served by public transport and a short distance from the railway station and airport. We are also delighted you appreciated the professionalism and friendliness of our Staff, who work daily to provide the best experience for our guests. The entire team joins me in thanking you for your positive feedback. Your evaluation represents a source of pride and nourishment for our passion to grow in the hospitality world. It is our hope to welcome you again at Palazzo Caracciolo - MGallery in the near future for another unforgettable stay. Best regards, Barbara Brunelli General Manager

.In general,higher level MGallery

TripAdvisor rating 4.0/5

Momokichiboo TripAdvisor review

Design,atomospher,amenities,room equipment are in higher range for MGallery. Some negative points; Welcome Drink Voucher:Voucher says clearly that can be used in Bar or Restaurant.But on the day of arrival,at the restaurant waiter said NO,and only used at ghe Bar.I ssked the reception,but there was no clear answer. Another point;On the day of arrival,soon after the meal,never seen,never served black sujts looks senior waiter came with the bill.As I did not have right money,asked whether I could add tip to the bill.The waiter response was,it is common sense to pay tips in cash.Actjally,expecting ghis,I asked reception to change money,but they said ,they could not.This guy shohkd kearn how to speak,and normally,I am happy to gjve tips who very well served.After this,at Michellin Star restaurant accepted tips on the bill. On the following day,there was a gentleman,wearing suits.He was very very good in gjving advisds on every foods,drinks,even desserts.I very well prepared cash for tips,and his sh ordinate called him DIRECTOR.I hope he would continhe to be the head of the restaurant.

Dear Momokichiboo, Thank you very much for sharing and rating your stay at Palazzo Caracciolo - MGallery. The opinion of our customers is an invaluable source, as well as a motivation in the pursuit of excellence in the hospitality world and the crowning achievement of our daily commitment and dedication, whose goal is the extreme satisfaction of our guests. At the same time, we deeply regret to read that we did not meet your expectations concerning the service in the Restaurant - La Cucina. Please accept our sincerest apologies for such dissatisfaction. Palazzo Caracciolo strives daily to offer its guests memorable experiences, in full respect of the authentic Neapolitan spirit and warmth. Our resources are dedicated with great enthusiasm to achieving the standards set. Therefore, you will understand that what you describe does not reflect us and we renew our apologies. At the same time, we are pleased to hear that our restaurant manager fully lived up to your expectations. I have personally passed on your feedback and it joins my sincerest thanks. Hoping you will give Palazzo Caracciolo - MGallery a second chance in the future, we warmly greet you. Barbara Brunelli General Manager

Amazing

TripAdvisor rating 5.0/5

theworldexperiencing Families - TripAdvisor review

It was majestic, the hotel crew was very friendly and helpful. It was an experience that can not be forgotten, its equipped with many things, bad thing is that the jacuzzi must be payed 25€ per person. Anyways, i hope you enjoy ur stay here. Thanks.

Dear Theworldexperiencing, Thank you for staying at Palazzo Caracciolo - MGallery and for sharing your recent stay experience. We are pleased to learn that you could appreciate our entire hotel, from the central location and elegance of our Renaissance palace to the professionalism and friendliness of our Staff, who work daily to provide the best experience for our guests. The entire team joins me in thanking you for your positive feedback. Your evaluation represents a source of pride and nourishment for our passion to grow in the hospitality world. However, we regret to learn that our wellness area did not meet your expectations. Our Era Wellness Lounge - open from Tuesday to Saturday - warms the heart, relaxes the body and mind, a pleasant and relaxing atmosphere, ideal for restoring your wellbeing. The wellness itinerary includes a Turkish bath, sauna, hydromassage, emotional showers, and a relaxation area with longers. It was a pleasure welcoming you and we do hope yo will come back soon to visit us for another MGallery experience. Best regards, Barbara Brunelli General Manager

Well located

Customer review rating 4.5/5

Marie C. H. Families - Confirmed reviews ALL

I love this Palace and his history

Dear Marie Christine, thank you for staying at Palazzo Caracciolo - MGallery and for sharing your opinion about it. Palazzo Caracciolo is the perfect match between its impressive history and Renaissance roots and the modernity of its meticulous renovation. Despite the recent renovation work, it was crucial for us to preserve the historicity of the structure. traces of which can be found in the three large areas of the hotel, the monumental staircase, the Cloister and the olive garden. The Monumental Cloister, one of the areas of our hotel which clearly shows its 16th-century origins. It is no coincidence that it was where carriages of the city's nobility, princes and rulers, the Caracciolo family and even the King of Naples, Joachim Murat, were accommodated. We can deduce from your comment that our goal of preserving the glorious past of our palace has been successfully achieved. We thank you once again for your words, which make us proud and, at the same time, are a spur to improve our hospitality. We do hope to welcome you soon in Naples in what is now your Neapolitan home. Best regards, Barbara Brunelli General Manager

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Other web-users rate our hotel

  • 286 reviews 7.9/10 Location
  • 359 reviews 6.9/10 Room
  • 394 reviews 8.4/10 Service
  • 26 reviews 3.5/10 WiFi
  • 193 reviews 7/10 Comfort
  • 169 reviews 8.7/10 Breakfast
  • 151 reviews 6.9/10 Amenities
  • 95 reviews 5.7/10 Cleanliness

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