Palazzo Caracciolo Napoli - MGallery

Palazzo Caracciolo Napoli - MGallery 4 stars

Customer review rating (ALL Rating) 4.3/5 383 reviews

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Hotel extras

  • 800 years of history

  • A Fortress in the pulsating heart of Naples

  • In the Old Town but easily accessible from anywhere in the city

  • Archaeological Museum, Duomo, San Severo Chapel and San Gregorio Armeno

  • Cuddle your body and spirit at our ERA Wellness Lounge

ALLSAFE approved hotel

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139 Naples

GPS:40.855141, 14.261048

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Your meetings and events

All meeting rooms are inside the hotel apart from the Museo Diocesano, which is 328 yds (300 m) away.

Room descriptions and layouts

meeting rooms

From 1 to 300 


Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  383 reviews

TripAdvisor Rating  4.5/5  3,443 reviews


Customer review rating 2.5/5

Ben F. Couples - Confirmed reviews ALL

Old decor and furniture, rusty speaker inside the bathroom along with some crack and damage in the bathroom. Cleanliness is very good. Staff good, location from Napoli station 15 minutes walking.

Great location in Naples

TripAdvisor rating 5.0/5

899maries TripAdvisor review

Great location in Naples. You can take the Ali bus from the airport to Stazione Centrale. From there, you can walk to the hotel. From the hotel, you can walk to the attractions of Naples. We used AVIOS points to subsidise our room rate, which made our room rate a good deal. Breakfast was good, especially the made to order coffee. The setting for breakfast is lovely, in the cloisters.the district does not look salubrious, but you get used to it, and I think that’s just what Naples looks like. Bottom line - I would use this hotel again.

Good stay and stuff, but rooms are tired

Customer review rating 4.5/5

Ignacio Solo - Confirmed reviews ALL

Overall I had a great stay. Location is superb, staff is fantastic and gave me an upgrade, the building is beautiful... however the rooms are a bit tired and could do with a bit of TLC. Bathroom is dated, art hanging isn't the best, bed site tables were wobbly and furniture is damaged here and there. Bed however was unreal, so amazing I had actual travel to get out of it both days. Really incredible mattress and bed linen. And toiletries are also really fantastic. I will definitely come back nevertheless

bad location

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

This hotel is generally below expectation compare to high price.

Very Comfortable Hotel

Customer review rating 4.5/5

Maggie S. Couples - Confirmed reviews ALL

We stayed at the Palazzo Caracciolo for 4 nights in early November. Our room was very comfortable and nothing was too much for the extremely helpful staff.

Dear Maggie, we would love to thank you for sharing us your MGallery experience at Palazzo Caracciolo. We are delighted you appreciated your Neapolitan stay, underlining the professionalism of our Staff. We are extremely passionate about taking care of our special guests and greeting them with our warm Neapolitan affection. I will share your feedback with them, who will be extremely glad. Furthemore, we are glad to discover you enjoyed the comfort that characterizes our 145 rooms. Palazzo Caracciolo wishes to offer the best stay experience in terms of comfort and quality of services, in order to meet fully the needs and expectations of our guests. Thanking you once again for sharing us your opinion, we do hope to welcome you soon at Palazzo Caracciolo – MGallery! Best regards, Barbara Brunelli General Manager

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Other web-users rate our hotel

  • 353 reviews 8.1/10 Location
  • 454 reviews 6.5/10 Room
  • 473 reviews 8.6/10 Service
  • 31 reviews 4.7/10 WiFi
  • 202 reviews 8.1/10 Breakfast
  • 193 reviews 7.2/10 Amenities
  • 155 reviews 6.6/10 Vibe
  • 123 reviews 6.1/10 Cleanliness

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