Hotel - Novotel Sydney International Airport (formerly Mercure)
Novotel Hotel Novotel Hotel

Novotel Sydney International Airport (formerly Mercure) Hotel

4.0/5 2,311 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Your meetings and events

Featuring some of the most versatile event spaces in the Sydney Airport precinct, Novotel Sydney International Airport is ideally suited to hosting all types of events, from banquets and boardroom meetings, to cocktail functions, trade shows and trainingseminars. Accommodating 6 to 400 delegates, this impressive Sydney conference venue features 11 meeting rooms, nine of which were refurbished in June 2013. Each modern function room features natural light and state-of-the-art conferencing technology, withprojection equipment, video conferencing equipment and audio visual equipment available on request. The hotel's largest event space is the Grand Ballroom, catering for up to 400 guests in theatre style, and offering vehicle access via roller doors.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KURRAJONG 23 m2 2 m 0 0 6 0 0
BOARDROOM 45 m2 2 m 20 12 15 18 20
WARATAH 45 m2 2 m 20 10 8 12 20
ACACIA 47 m2 2 m 20 15 14 18 30
BANKSIA 50 m2 2 m 20 15 14 18 30
Hibiscus Room 92 m2 3 m 80 30 26 42 100
BALLROOM A 97 m2 4 m 100 24 21 36 120
BALLROOM C 97 m2 4 m 100 24 21 36 60
BALLROOM B 127 m2 4 m 120 30 34 36 60
Protea Room 210 m2 3 m 100 0 0 60 200
GRAND BALLROOM 320 m2 4 m 380 0 0 120 260
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • Lectern
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Offering striking views over Cooks River, Cahill Park and Sydney Airport, guest rooms at Novotel Sydney International Airport are modern, spacious and tastefully appointed. Guests staying at this contemporary Sydney Airport hotel are within easy reach ofthe airport, however, they can still rest undisturbed by airport activity. Guest rooms are located away from all direct flight paths, and each room features double glazed windows and blackout curtains to ensure a perfectly restful night's sleep.

  • 271 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 8 family rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 10,432 reviews

Our guest reviews for
Novotel Sydney International Airport (formerly Mercure)

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,311 reviews
Friends getaway - 02/12/2019 TripAdvisor review
« OS Trip »

Amazing. The Room was awesome. Suite was so spacious. Everything I needed and More. Excellent value for money. Beautiful bed, so very comfortable. Delicious Food. Friendly professional service from all staff.

Millie Couples - 30/11/2019 Confirmed reviews ALL
« Great nights stay »

We stayed one night after getting off a cruise. We also had family visit us. Appreciated the staff assistance as there was a large conference but the staff were still attentive to our needs & were friendly & professional. Would stay again & recommend to others.

Anonymous Couples - 30/11/2019 Confirmed reviews ALL

Our experience at the hotel was wonderful. Helpful staff. We left our car while we went to NZ. All good on return. Shuttle service from airport great.

Paul P. Solo - 30/11/2019 Confirmed reviews ALL
« Relaxing »

Happy with check in & check out service,Particularily liked the king room with seperate bedroom & living areas.i had the impression I was given a good room because of my Accor loyality status.Also very good parking arrangements with easy access from the car park to my room.

Anonymous Business - 29/11/2019 Confirmed reviews ALL
« Average at best »

Average the hotel seemed overcrowded. I had to wait almost 2 hours to get dinner on Monday night and when it arrived I couldn’t eat the meat. It was like eating an old boot.

Michelle W. Couples - 29/11/2019 Confirmed reviews ALL

Amazing as always . Again feel very welcomed when we arrive . The best Hotel to stay in prior to flying out from the airport.

V M. Couples - 29/11/2019 Confirmed reviews ALL
« Comfortable and efficient »

Good check in Lovely bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vonette, Thank you very much for your outstanding feedback following your recent stay at the Novotel Sydney International Airport. We are happy to hear you enjoyed a comfortable stay in our recently renovated rooms. We are also delighted that our team were able to welcome you to our hotel, and provide you with the efficient and superior service we are continuously striving to deliver to our guests. I will be sure to pass on your praise! We thank you for sharing your thoughts and we hope your next visit will be even better than the last one! Kind regards, Mare Treneski Director of Sales & Marketing

Wayne &. G. C. Couples - 28/11/2019 Confirmed reviews ALL
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne & Gemma, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay with us. At Novotel, we take our guest reviews very seriously, as they allow us to identify areas which may need improvement. I would thus, like to take this opportunity to ask what we could have done to enhance your experience with us? We thank you again for sharing your experience, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Friends - 28/11/2019 Confirmed reviews ALL
« Great service & friendly staff »

Check in was simple, staff were helpful with a late check out when our flights got cancelled & rescheduled to a later time & buffet breakfast was quite nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nai Heak, Thank you for choosing to stay with us at the Novotel Sydney International Airport and for taking the time to give us your feedback. We are very sorry to hear of your canceled flights - I can just imagine how inconvenient this would have been for you! However, I am delighted to know that our amazing staff were able to accommodate your needs in regards to this. I hope this helped alleviate any associated stress! Nai Heak, you will be happy to know that I have shared your comments with our Chef, and Food & Beverage Manager regarding your breakfast experience - and they are as thrilled as I am! We thank you for sharing your thoughts and we look forward to welcoming you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Patricia O. Families - 27/11/2019 Confirmed reviews ALL
« Tick all boxes »

We were satisfied with the room only bug bare was the taxi charging us 40.00 to get to hotel from international airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thank you very much for sharing your comments following your recent stay at the Novotel Sydney International Airport. Patricia, I am sorry to hear the taxi charged you so much to go to the Airport! Did you know that the shuttle bus provider - Sydney Super Shuttle operates from 4:30am daily, and charges only $8.50 per person in each direction? Perhaps you can utilise this service on your next stay? On a better note, we are delighted to read you enjoyed such a wonderful stay with us. It is always a pleasure to receive such positive feedback. I will be sure to share your ratings with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to enhance our guest experience. We thank you again for sharing your thoughts and we hope your next visit will be even better than the last one! Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Couples - 27/11/2019 Confirmed reviews ALL
« Very good »

Good & convenient to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay, and found our location convenient for your travel needs. Michele, I have noted your comments regarding the friendliness of our staff, and I am quite disheartened as we ordinarily receive excellent comments about our staff. Please accept my sincerest apologies, and rest assured that as a team, we will reflect on your feedback as we continuously strive to deliver a superior service to all our guests. We thank you again for sharing your thoughts and we look forward to welcoming you back again soon, for a more seamless experience. Kind regards, Mare Treneski Director of Sales & Marketing

Rosa Couples - 27/11/2019 Confirmed reviews ALL
« Great. We had a lovey time. »

It was great, as it has been when we stayed there before. We like staying there when we got to Sydney. The hotel has a car park so we park the car and catch trains or walk to where we want to go. The location is convenient to most things as it is only a short walk to the train station, and that includes a walk through a park which has a lake / river in it. The hotel is quiet, the rooms are clean, well appointed and the staff are knowledegable and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosa, Thank you for choosing to stay with us at the Novotel Sydney International Airport and for taking the time to give us your feedback. We are pleased to learn you enjoyed your visit at our hotel, and found our location and nearby amenities convenient for your needs. We are also thankful of your acknowledgement of our amazing team! I am sure that your excellent comments will serve as an encouragement to all our staff as we continuously strive to enhance our services and facilities. We look forward to welcoming you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Anonymous Business - 27/11/2019 Confirmed reviews ALL
« Convenient location at mascot »

The hotel is close to both Sydney domestic and international terminals and perfect for my business requirement to overnight in Sydney between flights. Having a few hours to undertake online business before my second flight was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. We are delighted to read you enjoyed a comfortable stay, and found our location and close proximity to Sydney Airport convenient for your needs. I hope you were able to relax between flights - as I know how exhausting traveling can be! We thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Nita P. Couples - 26/11/2019 Confirmed reviews ALL
« Service exceptional, accomodation exceptional »

Staff went out of their way to provide exceptional service. Accomodation was clean and very comfortable. Parking secure and easy to park in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nita, Thank you very much for your outstanding outstanding feedback following your recent stay at the Novotel Sydney International Airport. We are delighted to read you thoroughly enjoyed your visit at our hotel, highlighting the exceptional service provided by our team! I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to deliver a superior service to all our guests. We thank you for your valued feedback, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Kurt J. Solo - 26/11/2019 Confirmed reviews ALL
« Fantastic as usual »

Clean room , no fuss check in , complementary drink and fruit , the experience is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurt, Thank you for taking the time to share your feedback following your recent stay at the Novotel Sydney International Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Kurt, we are also thrilled to know you enjoyed your fruit platter and sparkling water. I hope this helped make for a memorable stay with us! We thank you for choosing to stay with us, and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

M S. Couples - 26/11/2019 Confirmed reviews ALL
« Great service »

Clean tidy convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed your stay and found the hotel’s location very convenient. We are most delighted to learn that our friendly staff were able to accommodate your needs and showcase the exceptional service we are continuously striving to deliver to all our guests. I will be sure to pass on your praise! Mike, we thank you for your loyalty to AccorHotels and we acknowledge your silver membership. We thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards Mare Treneski Director of Sales & Marketing

Belinda B. Couples - 26/11/2019 Confirmed reviews ALL
« Great location for a night out in the City »

Easy access to train to city, nice park nearby for a short walk, supermarket short walk, a little club for socialising nearby....recommend for a short city stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda, Thank you for taking the time to share your comments following your recent stay at the Novotel Sydney International Airport. We are delighted to read you enjoyed your visit at our hotel, and found our location and nearby amenities convenient during your stay. Belinda, we are continuously striving to deliver a superior service to all our guests, so it is very encouraging to receive such positive feedback. I will be sure to share your comments with our team, and I know they will be as thrilled as I am! We thank you for sharing your thoughts, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Anonymous Business - 26/11/2019 Confirmed reviews ALL
« Clean and surprisingly quiet. »

Clean room, surprisingly quiet considering I was across the road from the airport. Great facilities, easy to park, quick check in and out. Great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your recent stay at the Novotel Sydney International Airport. We are delighted to read you enjoyed a comfortable and relaxing stay with us, and found the hotel's services and facilities convenient for your needs. I am sure that your wonderful feedback will serve as an encouragement to all our staff as we continuously strive to enhance our guest's experience with us. We thank you for sharing your thoughts, and we look forward to welcoming you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Couples - 26/11/2019 TripAdvisor review
« Great nights stay »

Good location, great restaurant & bar, clean room. Has a little wear & tear showing in the bathroom but clean & didn't affect our stay. Staff were great - they had a large conference on during our stay but still treated us as special guests, appreciated that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your comments following your recent stay at the Novotel Sydney International Airport. We are pleased to read you enjoyed a comfortable stay with us, and found our location and nearby amenities convenient for your needs. We are also most delighted to learn that our friendly staff were able to make you feel so welcome and special. At Novotel, we are continuously striving to create the ultimate experience for our guests, so it is encouraging to hear your acknowledgement of our amazing team. You will be happy to know that I have passed your feedback on to our maintenance team regarding the 'wear and tear' in the bathroom. We thank you for bringing this to our attention. We thank you for sharing your thoughts, and we hope to welcome you back again soon. Kind regards, Mare Treneski - Director of Sales & Marketing

Anonymous Couples - 25/11/2019 Confirmed reviews ALL
« Excellent location and friendly staff »

- Staff were exceptionally friendly and helpful. - We were provided with extra touches of a fruit plate and free drinks - Parking option was very convenient - Pillows were not great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, Thank you for taking the time to tell us about your recent experience at the Novotel Sydney International Airport. We are happy to hear you enjoyed a comfortable stay, and found the hotel's services and facilities convenient for your needs. We are also most delighted to learn that our friendly team were able to showcase the superior service on which we pride ourselves. I will be sure to pass on your praise! Jo, we are also thrilled to hear you enjoyed your welcome fruit platter - I hope this helped make for a memorable stay with us! At Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would thus like to thank you for your comments regarding our pillows, and assure you that I have passed this on to our Housekeeping Manager for his review. We thank you for sharing your thoughts, and we hope to welcome you back again soon. Kind regards, Mare Treneski Director of Sales & Marketing

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates