Mercure São Caetano do Sul Hotel 4 stars

Customer review rating 4.3/5 4,769 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure São Caetano do Sul Hotel
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+ 20 Services

Hotel extras

  • ¤ Large apartments measuring 452 sq. ft. (42 m²) with a kitchen and living room.

  • Exclusive wedding package for you to surprise the one you love.

  • Rooms for parents with children are available. Please consult our rates and conditions.

  • Rooftop leisure area with a pool, sauna and fitness center.

  • Exclusive events facilities, with seven meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter (Nearby)
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Billiards/Snooker
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure São Caetano do Sul Hotel

Rua Alegre 440
Bairro Santa Paula
09550250
são caetano do sul
brazil

Tel: +551142289000

Fax: (+55)11/42289011

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS At 16km / 9.94 miles

  • By plane

    GUARULHOS At 25km / 15.53 miles

  • By train

    ESTACAO SAO CAETANO At 3km / 1.86 miles

  • By train

    ESTACAO UTINGA At 2km / 1.24 miles

GPS :-23.620251, -46.553455

Companies

  • DELPHI 2.0 km / 1.24 mi
  • GENERAL MOTORS BR 0.5 km / 0.31 mi
  • MANSERV 1.0 km / 0.62 mi
  • NOVELIS 3.0 km / 1.86 mi
  • PETROBRAS 3.0 km / 1.86 mi
Companies

Your meetings and events

With its six meeting rooms with Wi-Fi and natural light, the Mercure São Caetano can host between 10 and 100 people.In addition to our specialist event support, advice and organization services, we have all the equipment you need to stage your event, making the Mercure São Caetano the ideal location for any type of meeting.

Room descriptions and layouts

meeting rooms

From 1 to 90 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • Slide projector

  • Video equipment

  • Airconditioned meeting room

  • High speed transmission line

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether you're here for a long or short stay, make the most of our comfortable apartments. With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

Studio for 2 people

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Apartment with unique products/services: Nespresso, bathrobe, slippers and amenities

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
Rooms

Our restaurants and bars

PEPITTO

Type of cuisine: International

Typical Italian restaurant, with national and international wine list. Air conditioned and with ambient music. Feijoada (traditional Brazilian stew) buffet every Saturday.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,769 reviews

tripadvisor

TripAdvisor Rating 4.0/5

456 reviews

Nice functional hotel

Customer review rating 4.3/5

Andre S. Business - 14/10/2020 Confirmed reviews ALL

The hotel is well located, it's a nice venue for stay for business. All services are averages. Some emplyee are more engaged than others. In the bottom of line is good place to stay.

Prezado Senhor André, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. André, fico muito feliz e honrado em receber esse feedback. Se torna uma injeção de motivação, nesse período de dificuldade. Muito Obrigado. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Good Stay

Customer review rating 4.3/5

Camilla Business - 17/03/2020 Confirmed reviews ALL

I was kindly treated by all employees and also in the restaurant. My only complaint is that the floor of the apartment was not so clean and there was of a lot of fleas in the bathroom.

Prezada Senhora Camila, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Nossa Equipe de Governança já iniciou processos de inserção de produtos para mitigação desse mosquitinho. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Good stay

Customer review rating 4.3/5

Jessica Couples - 19/02/2020 Confirmed reviews ALL

We love being at Mercure Sao Cateano. Good confort, great room, but we had some little "issues" (I don´t know if it´s really issues or the hotel procedure), on friday we asked a bucket of beer and came great, so cold and with a lot of ice. Next day, at the pool, we asked again for a bucket of Budweiser, but came Heineken and with a few ice. He said that they send the coldest one - without asking - and with few ice. We said OK, but yesterday we had more ice to keep the beer cold, he said that the ice is paid (really???). 2 hours late we got our welcome drink and got Budweiser (it was more cold then Heineken) - so it was clear the restaurant mistake. We didn´t like much of the options to eat at external area (pool or playroom) - only french fries or bruschetta? French fries wasn´t in the menu, we didn´t know how it costs, etc.

Prezada Senhora Jéssica, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Já repassei seu comentário ao Gerente do Restaurante parceiro para uma maior análise. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Well Located

Customer review rating 4.3/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Good hotel... it needs some updates.

Dear Jennifer, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Staff. I will share your comments with our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thales Henrik Sanchez Hospitality Manager

Good space, bad appearance

Customer review rating 4.3/5

Marcelo M. Business - 17/02/2020 Confirmed reviews ALL

The space was good but the appearance not. The materials from finishing is very old (around 15 years old) and thus the appearance and feel are not good. In the bathroom lots of mold between the tiles, several "old holes" in the tiles. Not that good.

Prezado Senhor Marcelo, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Precisamos da visão do cliente para termos um termometro mais assertivo. Em nossa reunião departamental, tratamos de ponto a ponto. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Awesome place

Customer review rating 4.3/5

Rogerio Couples - 11/02/2020 Confirmed reviews ALL

I love it all.

Prezado Senhor Rogerio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Perfect stay... great room, staff very kind

Customer review rating 4.3/5

Guilherme Families - 26/12/2019 Confirmed reviews ALL

All staff were very kind and did much more than expected...

Prezado Senhor Guilherme, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Great but Hotel needs an Upgrade

Customer review rating 4.3/5

Aneci P. Couples - 23/12/2019 Confirmed reviews ALL

This is the second time this year that I spent more than a month with Mercure Hotel. The hotel it self is well kept, but that are some points to address here. In my room at this stay, there were several little flies in the bathroom and consequently in other rooms. There were dead flies on the wall as other guests probably killed them. The bathroom sink was clogged and the water took forever to go down. On the bedroom walls, by the window, you can notice mold growing, and this is a health hazard condition for guests. In terms of cleaning/maid service, the maids did rarely sweep floors leaving dust and hair all over my entire stay. One thumbs up on this stay, is the new laundry service in the basement for guests to use. However, the washing machine was really dirty, with an awful smell coming from it. My mother also stayed during my stay, but in a different room. Her bedroom was worse than mine in terms of needing an upgrade, maintenance, cleanliness. Her curtains were literately falling off the rail, her door handle where you put the key in was broken, there were more flies in her room than mine, and there was an awful smell coming from the vents sometime, almost smelled like urine. Her apartment floor hallway also needs some attention. There were stains and dirt all over. Also, the pool table is needing some new pool sticks. They were completely torn and even missing the tips making it hard to play. Overall, I had a pleasant stay, but wish the cleanliness of the room, hallways, and maintenance was done and taking care properly specially for the amount of money guests are spending at this hotel.

Prezada Senhora Aneci, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em nossa Reunião Gerencial, comentamos todos os pontos mencionados, para elaboração de um Plano de Ação. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Comfy Hotel

Customer review rating 4.3/5

Heather C. Friends - 16/12/2019 Confirmed reviews ALL

The Mercure Hotel in Sao Caetano do Sol, Sao Paulo was a bit dated but very clean and tidy. We felt absolutely safe during our stay and the staff were inviting and helpful with all requests. If you seeking to visit Sao Paulo on your stay though, you may be better off choosing a hotel closer to the city as the traffic backs up and it can take quite some time to get through.

Dear Heather, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

A little outside the centre but well worth the commute

TripAdvisor rating 4.0/5

danielmatten Solo travel - 05/12/2019 TripAdvisor review

I didn't need a hotel bang in the centre of Sao Paulo, so I chose this one as it was walking distance from a train station. The price was less than half a comparable hotel in the centre of Sao Paulo and the hotel didn't disappoint at all. I had spent one night in a hotel in Repubblica having arrived late at night into GRU and found the area unsavoury and uncomfortable. The surroundings of this hotel are however very pleasant. It is a 10-15 minute walk to the nearest station and the train journey into town is about 25 minutes. It is only 4 BR$ each way (1US$ or 80p) however as you don't pay anything to transfer from the train to the metro. The staff were excellent. All the front desk staff spoke English and were efficient and helpful. The rooms are large - there is a separate kitchen area (no crockery or cutlery though) and lounge area as well as bedroom and bathroom. My room had a balcony but with not much of a view. The pool area on the rooftop is pleasant and I had it to myself for most of the time. I did not eat there or use the bar.

Dear Daniel, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Great accommodations!

Customer review rating 4.3/5

Tatiane M. Solo - 03/12/2019 Confirmed reviews ALL

Love to stay in Accor hotels. Great staff and facilities.

Dear Tatiane, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

House keeping problem

Customer review rating 4.3/5

S. J. (. J. Business - 19/11/2019 Confirmed reviews ALL

Stay for GM business trip.. it was worst experience to stay in this hotel. Sorry but will not recommend to my colleagues ..

Dear Jung Thank you for taking time to tell us about you stay at Mercure São Caetano. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you tell us what facts led you to this feeling? Thank you again for sharing your experience. Sincerely, Mercure São Caetano Team

Overall experiance is very nice, people are coperative and helping nature

Customer review rating 4.3/5

Raj K. P. Business - 07/11/2019 Confirmed reviews ALL

I would like bring up here... 1- There is a lot of noise from road side bikers 2- I am going to stay here about six months and laundry system /app does allow to download for international traveler. 3-I would request you, few items like inner garments and shocks you could include in complementary as for long stay , it would be much more appreciable. 4- There is TV in the room, There is no international channel for entertainment and could not connect to Wi-Fi or mirror video from YouTube or other media.

Dear p., Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Excellent Hotel!

Customer review rating 4.3/5

Flaviu F. Business - 06/11/2019 Confirmed reviews ALL

Everything was perfect!

Dear Mr. I., Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

I have waited more about the hotel

Customer review rating 4.3/5

Bernardo D. Business - 28/10/2019 Confirmed reviews ALL

Rooms with a good space, hotel placed well, but some points to be increased: bathroom was not in a good clenaning conditions, bad receoption from the park drivers

Prezado Senhor Bernardo, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tratamos seu coemntário das limpezas dos banheiros, em nossa reunião departamental. Nossa Governanta já reforçou os processos de liberação de apartamentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

My hotel in Sao Caetano do Sul

TripAdvisor rating 4.0/5

ptfmachado Business - 14/10/2019 TripAdvisor review

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent

Dear Machado, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Average

Customer review rating 4.3/5

Ben I. C. Business - 11/10/2019 Confirmed reviews ALL

Room was fine. Bed was comfortable. AC did not work, but thankfully the window could be opened to cool down the room. Bathroom sink drained slowly.

Dear Benjamin, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff to check this issue and fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team
Customer review rating 4.3/5

Anonymous Solo - 07/10/2019 Confirmed reviews ALL

Recepicionista excelente, educada e atenciosa.

Prezado Senhor Wellington, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Colocamos seu comentário em nosso Mural para que sirva de reconhecimento e motivação a nossa Equipe de Recepção. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Perfect

Customer review rating 4.3/5

Davide Business - 30/09/2019 Confirmed reviews ALL

Modern room, nice bathroom with big shower, comfortable bed, fantastic breakfast, free wi_fi, good position in a safety zone of San Paolo.

Dear Davide, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Cleanning is not good and also very expensive in roon service

Customer review rating 4.3/5

Hebert Business - 06/09/2019 Confirmed reviews ALL

First day the room was not clean - Bath was not clean - Room service very expensive for the quality of the food.

Prezado Senhor Hebert, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em nossa reuniões departamentais, tratamos da questão da liberação de apartamentos. Fizemos uma vistoria em todos os apartamentos. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

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