Hotel - Mercure São Caetano do Sul Hotel
Mercure Hotel Mercure Hotel

Mercure São Caetano do Sul Hotel

3.5/5 445 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DELPHI2 km / 1.24 mi MANSERV1 km / 0.62 mi PETROBRAS3 km / 1.86 mi
GENERAL MOTORS BR0.5 km / 0.31 mi NOVELIS3 km / 1.86 mi

Your meetings and events

With its six meeting rooms with Wi-Fi and natural light, the Mercure São Caetano can host between 10 and 100 people.In addition to our specialist event support, advice and organization services, we have all the equipment you need to stage your event, making the Mercure São Caetano the ideal location for any type of meeting.

Mercure São Caetano do Sul Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ATLANTIDA 19 m2 2 m 0 0 10 0 0
MONUMENTAL I 32 m2 2 m 20 12 10 14 15
ACROPOLE 40 m2 2 m 40 12 5 10 15
MONUMENTAL II 40 m2 2 m 40 15 15 18 15
MONUMENTAL I E II 50 m2 2 m 90 30 30 32 30
COLISEU 55 m2 2 m 70 25 25 32 25
LUXOR 65 m2 2 m 90 30 30 42 30
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 4,526 reviews

Our guest reviews for
Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 445 reviews
Solo travel - 05/12/2019 TripAdvisor review
« A little outside the centre but well worth the commute »

I didn't need a hotel bang in the centre of Sao Paulo, so I chose this one as it was walking distance from a train station. The price was less than half a comparable hotel in the centre of Sao Paulo and the hotel didn't disappoint at all. I had spent one night in a hotel in Repubblica having arrived late at night into GRU and found the area unsavoury and uncomfortable. The surroundings of this hotel are however very pleasant. It is a 10-15 minute walk to the nearest station and the train journey into town is about 25 minutes. It is only 4 BR$ each way (1US$ or 80p) however as you don't pay anything to transfer from the train to the metro. The staff were excellent. All the front desk staff spoke English and were efficient and helpful. The rooms are large - there is a separate kitchen area (no crockery or cutlery though) and lounge area as well as bedroom and bathroom. My room had a balcony but with not much of a view. The pool area on the rooftop is pleasant and I had it to myself for most of the time. I did not eat there or use the bar.

Tatiane M. Solo - 03/12/2019 Confirmed reviews ALL
« Great accommodations! »

Love to stay in Accor hotels. Great staff and facilities.

S. J. (. J. Business - 19/11/2019 Confirmed reviews ALL
« House keeping problem »

Stay for GM business trip.. it was worst experience to stay in this hotel. Sorry but will not recommend to my colleagues ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jung Thank you for taking time to tell us about you stay at Mercure São Caetano. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you tell us what facts led you to this feeling? Thank you again for sharing your experience. Sincerely, Mercure São Caetano Team

Raj K. P. Business - 07/11/2019 Confirmed reviews ALL
« Overall experiance is very nice, people are coperative and helping nature »

I would like bring up here... 1- There is a lot of noise from road side bikers 2- I am going to stay here about six months and laundry system /app does allow to download for international traveler. 3-I would request you, few items like inner garments and shocks you could include in complementary as for long stay , it would be much more appreciable. 4- There is TV in the room, There is no international channel for entertainment and could not connect to Wi-Fi or mirror video from YouTube or other media.

Our hotel has responded to the review
Our hotel has responded to the review

Dear p., Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Flaviu F. Business - 06/11/2019 Confirmed reviews ALL
« Excellent Hotel! »

Everything was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Bernardo D. Business - 28/10/2019 Confirmed reviews ALL
« I have waited more about the hotel »

Rooms with a good space, hotel placed well, but some points to be increased: bathroom was not in a good clenaning conditions, bad receoption from the park drivers

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Bernardo, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tratamos seu coemntário das limpezas dos banheiros, em nossa reunião departamental. Nossa Governanta já reforçou os processos de liberação de apartamentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Henrik Sanchez Coordenador de Recepção, Reservas e Eventos

Business - 14/10/2019 TripAdvisor review
« My hotel in Sao Caetano do Sul »

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Machado, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Ben I. C. Business - 11/10/2019 Confirmed reviews ALL
« Average »

Room was fine. Bed was comfortable. AC did not work, but thankfully the window could be opened to cool down the room. Bathroom sink drained slowly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff to check this issue and fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Anonymous Solo - 07/10/2019 Confirmed reviews ALL

Recepicionista excelente, educada e atenciosa.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Wellington, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Colocamos seu comentário em nosso Mural para que sirva de reconhecimento e motivação a nossa Equipe de Recepção. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Davide Business - 30/09/2019 Confirmed reviews ALL
« Perfect »

Modern room, nice bathroom with big shower, comfortable bed, fantastic breakfast, free wi_fi, good position in a safety zone of San Paolo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davide, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Hebert Business - 06/09/2019 Confirmed reviews ALL
« Cleanning is not good and also very expensive in roon service »

First day the room was not clean - Bath was not clean - Room service very expensive for the quality of the food.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Hebert, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em nossa reuniões departamentais, tratamos da questão da liberação de apartamentos. Fizemos uma vistoria em todos os apartamentos. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Brittney J. A. B. R. Business - 04/09/2019 Confirmed reviews ALL
« Phenomenal Stay at the Mercure »

I am an American singer and my stay at the mercure was phenomenal! All of the staff was great but In particular your front desk receptionist Luis was Excellent! He was very professional, he was very familiar with the city, and was able to direct me to some of the best places around. He went out of his way to make sure my experience was the best! I would definitely recommend staying here at the Mercure São Caetano!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brittney, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Luis is not part of out team, but we appreciate your nominal comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Fábio C. Couples - 04/09/2019 Confirmed reviews ALL
« Tranquila e profissional »

Hospedagem tranquila , confortavel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Fabio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Jpreichardt Business - 03/09/2019 Confirmed reviews ALL
« Not unforgetable »

Cold room and smell cigarette smoke

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Marco, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Lamentamos o sentimento em relação a sua hospedagem conosco. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Já repassamos seu comentário para nossa Equipe de Governança vistoriar o apartamento. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Francisco G. Business - 20/08/2019 Confirmed reviews ALL
« Wonderfull »

It was very pleasant to be in this Hotel with this facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco Javier G., We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Lourdes Cruz Gerente

Steve Families - 24/07/2019 Confirmed reviews ALL
« Just what we needed after a 3 week stay in not so spacious surroundings »

After staying with family this property offered both the space and the amenities to make our last day in Brazil much more comfortable. We wish we would have spent our other 2 weeks there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for the great review about your stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we would have liked to have had you and your family longer here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

Luiz Business - 15/07/2019 Confirmed reviews ALL
« Great »

Good service, neat rooms, great experience! Only the parking is paid, which is not a good thing...

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luiz Felipe, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões e sugestões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em sua próxima visita à cidade. Sinceramente, Luiza Luti Gerente Geral

Vishal Business - 28/05/2019 Confirmed reviews ALL
« Stay was OK. »

Spent only couple of nights and the experience was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vishal, Thank you for the review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

Anonymous Solo - 21/05/2019 Confirmed reviews ALL
« OK »

Friendly employees, but room is too noisy. I was awaken by a tv sound from another room

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Senhora Tatiana, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Anonymous Business - 17/05/2019 Confirmed reviews ALL

No hot water, toilet would not flush Pipes were very noisy and the hallway noise was quite loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristie Marie H., Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Sao Caetano Team

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