Mercure Pattaya

Mercure Pattaya 4 stars

Customer review rating (ALL Rating) 3.8/5 92 reviews

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Hotel extras

  • "Fun activities & kids meals with MyKids package

  • "Indulge in cocktail making lessons with a MyGlass package

  • "Pool has water slides, fountains, floats & water curtains

  • "Kid's Club with PS4, Books, Board Games, TV Projector!

  • "Activities by the Pool & at Fit Park

ALLSAFE approved hotel

Hotel location

Mercure Pattaya

484 Moo 10, Pattaya Second Road Soi 15
20150 PATTAYA
Thailand

  • EKKAMAI BUS STATION:  38 PATTAYA NUA

  • MORCHIT BUS STATION:  9904 PATTAYA NUA

  • By plane

    BANGKOK INT AIRPORT At 120km / 74.57 miles

GPS:12.926793, 100.879402

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  92 reviews

TripAdvisor Rating  4.0/5  1,628 reviews

Not hotel. It is old aprtment.

TripAdvisor rating 2.0/5

yukin0bu TripAdvisor review

There is trash in the room. Refrigerator in my room isn't cold. Shower room is small, This is not Accor hotel, it is old apartment. I reccomend not to stay here. Breakfast is good. Accor platinum member can enter special breakfast room.

reasonable stay

Customer review rating 3.0/5

Doe Families - Confirmed reviews ALL

the place is just minimal "ok" compared to Mercure standard - the staff (reception) needs to provide more assistance (except the bellboy he's very good). Food offering is rather too pricey - had dinner there and feel that outside walking distance is much more reasonable. The group (Indian) is very noisy (at 6 o'clock in the morning I could hear them shouting at the pool from the 7th floor)- I complained to the hotel staff and they said it's like that (accept it). There should be a way to separate them (large group) from other FIT guests in mealtime etc. the place becomes very packed. Had a headache - asked the reception for a paracetamol they said they only have first aid :( Asked if there is any business center to sit down and they pointed me to a computer sitting near the reception counter.

2 stars hotel but 4 stars hotel payment

Customer review rating 1.0/5

Weera Couples - Confirmed reviews ALL

I'm an ACCOR Plus member for a long time. I used my privileged reward for 2 night accommodations with different hotels. The first one I stayed in without extra charge. The hotel is a nice modern one. The room is nice and clean. The second night I moved to this hotel with extra charge. This hotel is an incredibly old one. The room is old. Moreover, a staff at a restaurant don't know how to manage a welcome drink.

not bad

Customer review rating 2.0/5

Mohsin K. Friends - Confirmed reviews ALL

this is well known hotel i think it’s best for any tourist

Dear Mohsin k., Thank you for taking the time to tell us about your experience at the Mercure Pattaya. I am sorry that your experience did not met your expectations; please allow me to express my sincerest apologies. At Mercure Pattaya, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nanthapond Ayasit Assistant Front Office Manager

Staff were fantastic

Customer review rating 4.5/5

Stephen Solo - Confirmed reviews ALL

Great service in hotel , good location both to town and beach, all facilities available and great swimming pool

We very much appreciate your comments regarding your stay at the Mercure Pattaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Nanthapond Ayasit Assistant Front Office Manager Sincerely,

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Other web-users rate our hotel

  • 39 reviews 9.1/10 Location
  • 81 reviews 5.7/10 Room
  • 84 reviews 8.4/10 Service
  • 37 reviews 4.5/10 Comfort
  • 31 reviews 3.4/10 Vibe
  • 29 reviews 9.2/10 Pool
  • 28 reviews 5.8/10 Cleanliness
  • 22 reviews 4.8/10 Breakfast

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