Hotel - Mercure Manaus Hotel
Mercure Hotel Mercure Hotel

Mercure Manaus Hotel

4.0/5 753 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 03:00 - 23:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MANAUARA SHOPPING0.3 km / 0.19 mi
MANAUS PLAZA CENTRO DE CONV3 km / 1.86 mi

Congress centre

CENTRO CONVENCOES5 km / 3.11 mi STUDIO 5 CENTRO DE CONV15 km / 9.32 mi

Your meetings and events

The Mercure Manaus hotel has 3 events rooms with capacity for up to 60 people. Equipment is also available for use.The hotel has a special department that offers all the necessary support for your events: projector, microphone, Notebook, wireless Internet and other equipment that you may need during your event.

Mercure Manaus Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MUNDURUKU 47 m2 2 m 50 20 25 20 20
SATERE-MAUE 57 m2 2 m 60 20 30 25 20
WAIMIRI-ATROARI 67 m2 2 m 70 30 40 35 30
    • Flipchart
    • Audio and video equipment
    • Lectern
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Mercure Manaus hotel has 107 comfortable and spacious rooms. The apartments are air-conditioned and have broadband Internet access, a lounge, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and closet.All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

  • 90 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Remote control TV
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 3,188 reviews

Our guest reviews for
Mercure Manaus Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 753 reviews
Anonymous Business - 12/11/2019 Confirmed reviews ALL

I found the hotel to need updating in the halls and rooms. My door was missing the security lock. The bathroom was old. There was mold in the shower around the doors. The towels were worn and dingy. Breakfast was ok but did not change from day to day. Room service was only slightly better, but having no english speaking employees at dinner time made ordering a challenge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam Elizabeth, Thank you for taking the time to write to us following your stay at the Mercure Manaus Hotel. We regret that the service was not up to your expectations, please accept our sincere apologies. Mercure hotels always want to provide the best quality of service during their stay, so your opinion is fundamental to us. We assure you that the necessary steps will be taken to improve the quality of the benefits you referred to us. Regards, Rafael Fonseca General Manager

Anonymous Friends - 30/10/2019 Confirmed reviews ALL
« Exactly what I expected. Nice and clean rooms »

Quick check in and check out. Nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Alejandro, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Rafael Fonseca General Manager

Nelson G. Families - 13/10/2019 Confirmed reviews ALL
« Great service as always »

I used to stay there for longer periods and I chose to comeback for that. I was well received with a craddle for my baby, the room was very good and the breakfast excellent with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Nelson G., We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Rafael Mendes General Manager

Marco A. R. Solo - 20/09/2019 Confirmed reviews ALL
« CUSTO BENEFICIO »

STAFF AGRADAVEL CAMAREIRAS OK SERVICOS OK

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor MARCO ARAUJO R., Agradecemos sua avaliação no seguimento da sua estada no Mercure Manaus Hotel. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Rafael Mendes General Manager

Eric Families - 11/09/2019 Confirmed reviews ALL
« Incompetent Front Reception Has No Regards For ACCOR Members! »

In all my years of Globetrotting, staying at numerous ACCOR chains of Hotels and being a GOLD ACCOR Member in good standing. This totally Unprofessional Hotel’s Management is just about the worst experience I have ever encountered in the entire hospitality industry in all my years! THEIR EXTREMELY PREJUDICIAL TREATMENTS TO CERTAIN GUESTS REALLY IRKS AND DISGUSTS ME! They have no regards nor respect for their ACCOR members. I have stayed a total of 3 nights and on the 4th night which is my last night, the supervisor wanted to evict me from my room to make way for another guests! Am I also not a guest? I have been staying in the same room for the past few nights and now they want to downgrade me to a much smaller room on a lower and noisier floor. Even my GOLD status privileges with ACCOR doesn’t mean SQUAT to them! I am Livid for being so prejudicially mistreated. I reserved and paid exactly what was stipulated in the ACCOR website. What made me any less important as a GOLD ACCOR Member; that I have to vacate my room for another guest whom I reckon is not even an ACCOR Member and have my quiet peaceful stay abruptly and rudely disrupted?? I implore everyone to reconsider making reservations with this unethical Mercure Manaus Hotel and if you still insist on staying with them at your own peril; then it’s imperative that you exercise care and caution when dealing with this unprofessional, unscrupulous and Uncivilised Supervisor. ** “I made my payment for my room charges earlier on and when I requested for a receipt on the morning of 9th September from the fat front reception girl; only to have her lie to me that the computer was down and out; however when a senior gentleman staff appeared from the office and I asked him again, he printed out my receipt without the slightest hesitation! His efficiency was impressive, commendable and impressive! The fat Reception and another taller girl gave me the most contemptuous glare as if I just stole something from them!?!” ** Your Disgusted Guest, Eric Room 1106.

Antony T. Friends - 21/08/2019 Confirmed reviews ALL
« Quite basic »

We booked this room on the way back from the forest. We were exhausted and had a plane during the night. We use the room to take a refresh ourself. That’s all. However, as we left the Mercure Manaus at 12 am we didn’t enjoy the breakfast even we have pay for this service! Also, we asked many time for an iron. That was impossible!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We feel that your times have not been compatible with our coffee time and we hope that in a next stay you will enjoy the best typical coffee of Manaus. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Anonymous Couples - 12/08/2019 Confirmed reviews ALL
« An overall enjoyable stay »

Very nice and friendly staff. The room was clean and the breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Sir Louis, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Rafael Mendes General Manager

Rodrigo S. Business - 05/08/2019 Confirmed reviews ALL
« ok »

The breakfast is very simple. The front desk is very slow. I couldn´t receive a receipt of the payment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Rodrigo S., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Rafael Mendes General Manager

David A. Families - 04/08/2019 Confirmed reviews ALL
« A bit disappointed »

I had higher expectations as per my past experiences in Mercure Hotels around the world. The room was complete, but dull. Towels were not sufficient for all family members, although the number of guests for each room (we had two rooms with 2 and 3 persons) were well noted. Breakfast buffet was a bit short in variety and quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest David, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Rafael Mendes General Manager

K Business - 03/08/2019 Confirmed reviews ALL
« Internet very bad!!! »

Very bad! 1.Internet is very bad, very slow and always get disconnected,get people crazy 2.Strange smell in the lobby

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest X., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Rafael Mendes General Manager

Elio H. Business - 17/07/2019 Confirmed reviews ALL
« Ultimate experience »

Great location, great brand, great stay. Very nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor Elio H., Agradecemos os seus comentários no seguimento da sua estada no Mercure Manaus Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Christian Costa General Manager

Business - 16/07/2019 TripAdvisor review
« Cost-benefit »

Confortable, good services, easy access. I will recomend the hotel to colleagues and friends. The room service is also nice. However, the offer of coffee break could improve with more variety of fruits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest carmenprc, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Wolfgang H. Solo - 12/07/2019 Confirmed reviews ALL
« Room needing refurbishment, all the rest very good! »

Warm welcome and goodbye, staff overall very friendly, breakfast and dinner at restaurant very good for hotel category, room was disappointing: air con not working for the first two days, massive mildew on the ceiling, several lamps not working or with loose contact. Think, testing the correct function of equipment should not be the guest's part!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Wolfgang H., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Anonymous Business - 01/07/2019 Confirmed reviews ALL
« Basic and comfortable »

The room is modern and comfortable. The restaurant is well decorated, food and service is good. The sensors illumination is poor, the aisles are dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Ruiz Gracia, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

P. N. Couples - 29/05/2019 Confirmed reviews ALL
« Terrible rooms »

We had to change rooms 3 times when we arrived in the hotel. The first room had the window toward a loud machine of the hotel and the noise was really too much. We asked to change rooms and went all the way down with all our luggage to get a new card. The second room was full of water on the floor. It appeared it had rained inside through the closed windows. We once again had to change rooms. The personnel would not even come up to give us the new keycard, we always had to take all our luggage down to the reception. The third room had lots of mold of the ceiling and smelled strongly like mold. As there were no other rooms available, we had to stay in this room. We then wanted to order something to eat. Having changed rooms for more than half an hour, it was now 23h10. We called the restaurant and asked for some food. We heard the people discussing in the background. The chefs wanted to go home and then told the person on the phone to tell us it wouldn't be possible for make our meal, even after we had explained the situation with the rooms. They only served us a terrible ceasar salad and a tasteless lasagna. They told us it would take 25-30 min for the meal to arrive, but it took ALMOST 1 HOUR. We were shocked with the quality of the restaurant and terrible rooms in the hotel. The corridor in front of our room also had a hole in the ceiling filled with mold and there was water dropping down from it constantly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest P. N., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Leif S. Business - 11/05/2019 Confirmed reviews ALL

Everything was ok. Nothing fancy but everything was working. The TV could have been a bit bigger

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Leif S., We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

Alessandro Business - 02/05/2019 Confirmed reviews ALL
« Dentro do esperado »

Aprazível

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor Alessandro, Agradecemos sua avaliação no seguimento da sua estada no Mercure Manaus Hotel. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Atenciosamente, Christian Costa General Manager

Enrique C. Business - 19/04/2019 Confirmed reviews ALL
« very good »

good, nice gym!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest enrique c., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Bradford Couples - 12/04/2019 Confirmed reviews ALL
« Just Right! »

Given an early check-in as requested. Clean, well-designed room. Comfortable bed. Arranged for taxi. Treated us with care and respect. Very nice, indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Bradford, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

Naveen Business - 05/04/2019 Confirmed reviews ALL
« satisfied »

ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Naveen, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

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