Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 3,810 reviews

Sofitel Queenstown - Hotel & Spa
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Hotel extras

  • Central village location in an iconic destination

  • Award-winning day spa

  • 3 stylish meeting spaces

  • 2 gastronomic restaurants

  • State-of-the-art gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiingPaying
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Congress centre

  • Convention Centre 15.0 km / 9.32 mi
Congress centre

Your meetings and events

Experience the art de recevoir in each magnifique event at Sofitel Queenstown Hotel and Spa. Sofitels Inspired Meetings Concierge is dedicated to creating unforgettable moments leaving your delegates or guests with a lasting impression.Meeting and event venues set the stage for success with sophisticated atmosphere and the latest technology. Choose from the Boardroom, The Ambassador Room or the La Galerie for traditional and luxurious venues hosting groups of 10 to 118 persons.Alternatively The Cellar is a unique option for boutique meetings interactive wine tastings and private dining welcoming up to 16 guests for a refined soiree or stylish gathering.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Indoor and Outdoor facilities

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • WIFI access

  • Slide projector

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: City side, Mountain view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 m² / 441 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

3,810 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,799 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

What a great place to experience

TripAdvisor rating 4.5/5

Danielbearsley 09/07/2020 TripAdvisor review

From the time we arrived till the time we left, everything the hotel could have done to make this a most enjoyable experience was done with a smile. The upgrade was more than we expected and for sure we will revisit this place as soon as we can .

Brilliant again

Customer review rating 4.7/5

Mr. G. S. Couples - 06/07/2020 Confirmed reviews ALL

Second time we’ve stayed. Love it. Very well appointed and staff are a delight

Bonjour Grant, It's our pleasure to welcome back to Sofitel Queenstown Hotel & Spa, and thank you for taking time to review your stay. I am glad to hear that you enjoyed your stay as much as the first one. I will share your kind words to the rest of the team, and trust it will be a great encouragement to keep our best service to all of our guests. We wish to welcome you again sooner at Sofitel Queenstown Hotel & Spa. For now, stay safe and well. Warm regards, Annabelle Hung Front Office Manager

Wonderful stay at The Sofitel Queenstown

Customer review rating 4.7/5

Melissa S. Families - 06/07/2020 Confirmed reviews ALL

We loved our stay at The Sofitel Queenstown - such an ideal location, 3 min walk to the wharf, and all the shops and dining are right on your doorstep. Wonderful, friendly staff who made us feel so welcome, especially our little 7 year old. Purchased the kids add on package, which included cookies, ice-cream and hot chocolate delivered to our room every night- our daughter felt like a little movie star with this special service, can highly recommend. We thought breakfast was lovely, definitely enough options there for everyone, whether you want a cooked or continental breakfast, love that barista coffee was included in the price (not the case in many hotels I have stayed in previously). Our room was large and comfortable, with the double spa bath and fully tiled bathroom definitely a highlight. We rated every aspect of our stay, in particular the staff, who were all just lovely. We will most definitely be back!

Bonjour Melissa, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. I am glad to hear everyone had a wonderful stay with us, especially your little daughter! I will share your kind words to the rest of the team, and trust it will be a great encouragement for us to continue the best services to our guest. Thank you for mentioning Jasmine, she will be delighted to see your review too. We wish to welcome everyone again at Sofitel Queenstown Hotel & Spa sooner than we know =) Warm regards, Annabelle Hung Front Office Manager

Good location

Customer review rating 4.7/5

Anonymous Couples - 06/07/2020 Confirmed reviews ALL

Nice hotel and staff.

Bonjour James, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. I am glad to hear that you had a lovely stay with us and enjoyed our perfect location. I will share your kind words to the team and sure it will be served as encouragement for us to provide the best services to the team . I can see that you were having difficulties during the reservations processes. I do apologies for any inconvenience caused. Next time, please do not hesitate to contact me or the Reservation Team (re…) directly for the bookings, we will be delighted to help. We wish to have another opportunity to welcome you again at Sofitel Queenstown Hotel & Spa. Warm regards, Annabelle Hung Front Office Manager

Short Stay

Customer review rating 4.7/5

Will Families - 06/07/2020 Confirmed reviews ALL

I recently stayed at Sofitel Queenstown - the hotel was of its usual high standard but our trip was cut short by a family bereivment = the staff were excellent, kind and immidiaetly assured me we would be refunded for the lost nights. They did this straight away and as a result I will be able to rebook and stay again at the hotel later in the year.

Bonjour Will, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. We are deeply sorry for your loss. Please accept our condolences and may our prayers help comfort you. I am glad to hear the team took appropriate actions to refunding and assist anything you need. It is our pleasure to offer what you needed. We wish to welcome you again at Sofitel Queenstown Hotel & Spa sooner than we know. For now, please stay safe and well. Warm regards, Annabelle Hung Front Office Manager

Excellent location

Customer review rating 4.7/5

Carolyn Couples - 05/07/2020 Confirmed reviews ALL

A wonderful and comfortable stay. Staff exceptional and thank you to Lauren in reservations for going the extra mile.

Bonjour Carolyn, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. It was our pleasure to have you celebrating your special occasion with us in Queenstown , and I trust you enjoyed the little sweet treats from Lauren. Will share your kind word to her too. We look forward to welcome you again for another special occasion sooner than we know. For now, please stay well and safe. Warm regards, Annabelle Hung Front Office Manager

Fantastic option right in town

Customer review rating 4.7/5

John D. Friends - 05/07/2020 Confirmed reviews ALL

Overall very pleasant stay. We were a bit apprehensive about what to expect considering the hotel had only re-opened after lockdown a couple of days prior to our stay, however our room and the service we experienced were great. We booked suites with lounge access - the room was large, warm and comfortable, although we did ask for some special treatment (considering this was our 10th anniversary) but the hotel did not manage to put us on a high floor, or in a room with a advantageous view. Still nice, but friends of ours had a much better room, even though we had asked for the extra. I would have though the hotel might have made more effort in this regard but never seems to work out that way in reality. "We'll see what we can do" means 'you'll get what is available on the day'. I'm cool with that. The Suites are expensive, and I understand are larger than the normal rooms, and come with lounge access. I feel the extra charge for lounge access is quite hefty considering the frankly limited benefits that are available in the lounge. I am not sure if I am just unfamiliar with the term lounge here in NZ (I'm a kiwi), but having been in various lounges overseas the standard of the Sofitel Queenstown lounge is lacking. It is tiny - seating for approx 16 - 20 pax depending on arrangement. On our last night we were obliged to sit outside the lounge as it was full, and were constantly in-and-out to fetch drinks etc, and suffering through a number of pointed comments along the lines of "who are these people that keep coming into Our lounge" from the other guests who, quite rightly weren't to know that we had lounge access. Simple stuff, but really takes the shine off what is supposedly a lux add-on. Felt quite low-rent actually. Which brings me to the main issue with the lounge - service / amenity, or lack there-of. The staff in the hotel are brilliant, across the board, no question. Really appreciated all the interactions and they were all clipped, professional and agreeable. Magic actually. I'm guessing here, but what I think may letting the lounge down is that the Sofitel must instruct the staff to deliberately not service the lounge (to limit consumption... ? I hope not). It sounds terrible, and I am willing to believe that what we experienced are just teething problems getting re-started after covid, but the lounge 'service' was abysmal. Several occasions with no champagne, no crackers, no service utensils, repeatedly asking for refills, restock. No table service at all, although they will clear plates on occasion. I'm not posh, and I'm happy to serve myself, but our group (4 pax) had forked out a reasonable amount over and above the normal room rate to access the lounge, and I do not really want to then run around the bar trying to find a staff member to get a drink. It felt like it was deliberate. Also, there is no top shelf at all. You can buy it, obviously, but if you want a sit quietly in the lounge and grab nice gin and tonic before going out to dinner, you'll have to buy it. This did feel low rent. And, you'd need to get up and go to the bar and order it, because there is no table service. See where I am coming from - its not exactly what I would call lounging really. Can do (much) better. Breakfast and the cafe style service were brilliant on all the mornings of our stay. That barista was fantastic and remembered our order after the first day. Great work. Check in / out were professional and efficient. Greta personalities from the hosts involved. Appreciated. Trying to book was a nightmare with the Sofitel 'ALL' 'helpline' a disaster of epic proportions. Very limited info from an international (US based?) hotline that really couldn't answer our questions (specifically about the lounge) and the room types. Very difficult considering how close to the re-opening we were. Ended up booking on a platform. Not ideal, and maybe that's why we got the second rate / low floor room? Cant say we didn't try.

Well located

Customer review rating 4.7/5

Julie G. Couples - 04/07/2020 Confirmed reviews ALL

Lovely hotel and felt very welcomed

Bonjour Julie, Thank you for taking time to review your current stay with us at Sofitel Queenstown Hotel & Spa. I am sorry to learn about the breakfast experience, as all our guests and members are welcome to join us for breakfast. I will share this with the team to avoid the same happen in the future. But I trust the rest of your stay was lovely and you had a good time off in Queentsown. We wish to have another opportunity to welcome you again at Sofitel Queenstown Hotel & Spa. Warm regards, Annabelle Hung Front Office Manager

A very nice comfortable hotel in center of town

Customer review rating 4.7/5

D R. Couples - 03/07/2020 Confirmed reviews ALL

Everything about this hotel is very relaxing great staff good food will return

Bonjour Mr. r., I would like to thank you for your wonderful review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is fantastic to read how much you enjoyed your time with us, from your beautifully appointed and relaxing room. To our fabulous central location, helping you explore Queenstown and all of it's beauty right from you doorstep. I would like to thank you for taking the time to leave such a great review, we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Excellent location, great staff and well appointed rooms.

Customer review rating 4.7/5

Dean Business - 01/07/2020 Confirmed reviews ALL

Welcomed by some great staff, great meal at JSH and a wonderful room. Overall excellent experience.

Bonjour and Kia Ora Dean, We appreciate you taking the time to review your recent stay with us here at Sofitel Queenstown Hotel & Spa. I am delighted to read how much of an enjoyable stay you had, from our central location right in the heart of Queenstown, to our fantastic ambassadors and of course your beautifully appointed guest room. It truly is a pleasure to read your comments and I will be sure to share your experience with all. I hope to welcome you in the very near future for another great stay. Thank you again for your very kind comments. Kind Regards, Lisa Cole Guest Relations Executive

Amazing Stay!

Customer review rating 4.7/5

Chris Families - 29/06/2020 Confirmed reviews ALL

Our stay was excellent. Staff were very friendly and helpful. Room quality was amazing. Breakfast in Left Bank was delicious!

Bonjour and Kia Ora Chris, Thank you for your reviewing your recent Sofitel Queenstown experience. It truly is wonderful to read such a lovely review. From your beautifully appointed guest room to the friendless of our ambassadors and of course not to mention Rose. I do agree, Rose is a true asset to the team and it is great to see how much of an impact she made during your stay. Thank you for also mentioning your delicious breakfast in our Left Bank Bistro. I will be sure to share your thoughtful comments with all departments within the hotel. Thank you once again and we do look forward to welcoming you and your family back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Well located

Customer review rating 4.7/5

Anonymous Couples - 28/06/2020 Confirmed reviews ALL

Nice room, all you needed

Bonjour and Kia Ora, We appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted that you enjoyed our central location, we truly are in the heart of this beautiful bustling town. You also mentioned your beautifully appointed guest room, I am pleased to read that you had an enjoyable stay. Please feel free to contact myself directly with any further feedback you may wish to share regarding your recent stay. I do hope to have the opportunity to welcome you back to Sofitel upon your next adventure to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Good location.

Customer review rating 4.7/5

Bill C. Couples - 28/06/2020 Confirmed reviews ALL

We arrived late Thursday afternoon. Appeared to be few other people staying in the hotel. Dinner in a temporary dining room was somewhat basic. Bedroom good, although I did have a few problems with the shower controls. Otherwise uneventful.

Bonjour Mr C., Thank you for your recent review regarding your stay here at Sofitel Queenstown Hotel & Spa. It was a pleasure to welcome you both on our first day of reopening. I am delighted to read that you enjoyed your beautifully appointed guest room. I do apologise that you seemed to have a few problems with the shower, I do hope that one of our ambassadors was able to help assist with your issue with the shower. I would love to speak with you further in relation to your dining experience as I would like to share with our F&B Manager and Executive Head Chef. We have just recently changed the dinning area and menu, therefore any feedback is greatly appreciated. I do look forward to hearing from you soon and thank you for your feedback. Kind Regards, Lisa Cole Guest Relations Executive

Well located

Customer review rating 4.7/5

Fiona Families - 27/06/2020 Confirmed reviews ALL

Our room was lovely and presented well. We were greeted on all occasions

Bonjour Fiona, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much you enjoyed our central location and all that it has to offer. You also mentioned your beautifully appointed room and the friendliness of our ambassadors. I will be sure to share your feedback with them. I did however see that breakfast in Left Bank Bistro was not to your liking. If you could provide any further feedback it would be greatly appreciated. I will be sure to send any further feedback you may have to the F&B Manager and Head Chef. I do hope to hear from you soon and look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

great stay

Customer review rating 4.7/5

Nate E. Business - 01/04/2020 Confirmed reviews ALL

perfect

Bonjour Nate, Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. I am glad to hear that your had a lovely stay with us and it was up to your exception. We hope your next visit will be as pleasant as the previous one. Now, please stay healthy and stay safe =) Sincerely, Annabelle Hung Front Office Manager

Well located and fabulous staff

Customer review rating 4.7/5

Vanessa Couples - 31/03/2020 Confirmed reviews ALL

We had a fabulous stay at the Sofitel even under stressful times with the COVID 19 . Staff ensured all up to date rules around this were up held and followed . We can’t thank the staff enough and we are grateful for the room upgrade.

Bonjour Vanessa, Thank you for taking time to review your recent stay at Sofitel Queenstown Hotel & Spa. Our guest's safety is always one of our top priority, therefore, even under the pandemic, we would like to ensure guests have a comfortable stay with us. I am glad to hear you had a lovely stay here with us, and I will share your kind words to the rest of the team. Thank you again for sharing your experience, and we wish to welcome you again soon than we know. Sincerely, Annabelle Hung Front Office Manager

Amazing as always. I didn't want to leave.

Customer review rating 4.7/5

Marni M. Solo - 30/03/2020 Confirmed reviews ALL

Customer service was exceptional. Rooms were luxurious, cosy and comfortable. I will be back!

Bonjour Marni, Thank you very much for taking time to review your stay here with us at Sofitel Queenstown Hotel & Spa. I am glad to hear that you had a great stay as much as you enjoyed our services. Your comments will definitely encourage the team to continuously provide the best services to all Sofitel guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

Very comfortable and seamless.

Customer review rating 4.7/5

David F. Couples - 26/03/2020 Confirmed reviews ALL

The room was very nice and comfortable. The staff was accommodating and courteous. This was my 1st visit here - the only constructive criticism I would have is the sink faucets - just think it’s a poor design and not user friendly.

Bonjour David, Thank you for taking time to review your recent stay at Sofitel Queenstown Hotel & Spa. It is my pleasure to hear that you had a lovely stay with us and our services were up to your expectation. I will share your compliments to the rest of the team. I have noted your comment in regards of the sink faucets, rest assure I will share with the Maintenance Team for future improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

Outstanding

Customer review rating 4.7/5

Mark S. Families - 25/03/2020 Confirmed reviews ALL

The Best location as well as the most courteous staff at every part of the hotel, We wouldn't stay any place but the sofitel when we return

Bonjour Mark, Thank you very much for taking time to review your stay at Sofitel Queenstown Hotel & Spa It is always a pleasure to receive positive feedback. I am glad to hear that our convenient location helps you explore beautiful Queenstown. I will share your compliments to all our Ambassadors, it will encourage us to continuous the best services for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

We couldn’t fault anything including location, room and staff

Customer review rating 4.7/5

Dean A. A. Couples - 22/03/2020 Confirmed reviews ALL

The staff were brilliant especially due to the tough times everyone was facing in Queenstown due to the impact of Covid-19, the room was amazing, the food and amenities couldn’t be faulted.

Bonjour Dean and A., Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa It is our pleasure to know that you had a lovely stay with us even under the unexpected pandemic. Thank you for your compliments to our Ambassador, it encourages all of us to continuous the best service standards for our guests. Thank you again for sharing your experience, and we look forward to welcome you again sooner than we know. =) Sincerely, Annabelle Hung Front Office Manager
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