A beautiful stay. Just perfect.

We stayed the night before and after our hike on the Routeburn Track. The hotel provided us with breakfast boxes early on the morning of our departure since we had to leave before the restaurant opened. They stored our luggage while on the track and it was waiting in our room when we checked in after. The hotel is very well situated, close to all the shops and restaurants, and 1 min away from the Ultimate Hikes. Overall a great stay, nice room and very helpfull staff.

Nothing was too much trouble for any of the staff. They were all very accommodating Love staying at the Sofitel in Queenstown. Thank you

Right from our arrival & meeting Jeremy I have to commend you all for your extremely professional service. Everything down to the smallest detail is taken care of.Thankyou all.Merry Xmas. Regards Helen & Brian

Fabulous hotel, staff were amazing, food in restaurant was excellent. Looked after us so well. Rooms are lovely, the only downside was the beds were very soft and felt worn out and we both left with very bad backs, on our 3rd night my husband was contemplating sleeping on the floor. It did unfortunately ruin the weekend a bit.

Lovely 3 nights in a beautiful part of NZ.

Booked to stay for 2 nights, secured our upgraded room which was very well appointed. Fabulous staff and convenient location. Walking distance to everything and very central.

Loved every minute. The staff were friendly, welcoming and accommodating. We really enjoyed our time at the Sofitel.

Great stay with the staff going that extra mile so that your stay was relaxing and enjoyable can't recommend them enough so please just go and find out for yourself you wont be disappointed. The Breakfast dining room temp manager Ralph was great made each day with time to chat and explain what was available to do in the area and ask us how we were

We know the hotel and know that it has an excellent location. Receptionists not up to full speed, but really pleasant and professional. Our junior suite was delightful, as was the welcome platter. The hotel was quite quiet, as expected, except when children were playing on the piano! Breakfast staff delightful and very helpful. We booked into the restaurant (1789) for our anniversary. However, the menu advertised everywhere was not available and we were shown a much restricted 'Level 2 menu' when we sat down. We were so disappointed that we apologised and left to eat elsewhere. (Even though my Accor Plus card would have given us a 50% discount!) Queenstown has far too many restaurants to have to be disappointed with your meal! Sofitel Auckland and Sofitel Wellington are doing much better with their hotel restaurants. I know that they are in a different situation, but the restaurant in Sofitel Queenstown is nicely appointed, but an average menu. Hope it improves!

Stayed 4nights. Enjoyed the mini break away. The room was the usual good standard. Really enjoy the canapés & wine from 5-7pm option & dinner in the restaurant was lovely. Breakfast was great - flexible to get what I wanted in gluten free. The only complaint which is why I didn’t give 10 is the room service ordering - I requested ‘GLUTEN FREE - Coeliac’, in caps on order form and was served ceasaer salad with croutons with the waitress even saying to my husband that the “salad is definitely gluten free, but I will check the wedges” as she delivered it to our room. When I spotted the croutons we returned it to the kitchen & they replaced it along with the wedges (switched out for fries) as they clearly also contained gluten. This mistake is not what I expect from a 4.5 star hotel such as Sofitel. The staff were very apologetic, but had I not questioned things, especially the wedges (which could have easily been mistakenly eaten) I would have ended up incredibly sick. Overall really happy but the food error was a scary experience.

Amazing experience, fantastic professional welcoming staff, with relaxing comfortable luxurious rooms

We enjoyed an excellent free upgrade to a suite with great views of the Remarkables, lake and town from our luxurious room. Ralph and his friendly team made sure we were well looked after in the restaurant and lounge. The chateaubriand is a must for everyone’s bucket list!

Very comfortable

It was a wonderful break away, thoroughly relaxing and enjoyable. The team made the difference - nothing was a problem! Ralph was pleased to see us again and was very good at taking care of us. The breakfast team was awesome, attentive, helpful and cheerful! Reception was a dream, taking care of all our needs - even arranging for us to have a continental breakfast box when we left super early on a trip. The thoughtful touches were appreciated, like our case being taken to our room a lovely welcome snack and drink! Everyone was very pleasant and made us feel very special. My wife enjoyed the Spa visit and our room was also amazing! It was my wife's birthday and she can't stop raving about how good the trip was - we can't wait to be back! Thank you all! Geoff & Ariana