Hotel - ibis Rotorua
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Rotorua Hotel

3.5/5 1,353 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Congress centre

CONVENTION CENTER1 km / 0.62 mi

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 145 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 32 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 ALL Rating 4,900 reviews

Our guest reviews for
ibis Rotorua

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,353 reviews
David L. Couples - 03/12/2019 Confirmed reviews ALL
« Just the facility we required for our stay »

Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., Thank you for your lovely review. It was a pleasure to welcome you to our hotel. So glad to see that you enjoyed your stay with us and found the staff and facilities to your liking. We do hope that you enjoyed your time in New Zealand and we look forward to hosting you again in one of our hotels. Sincerely, Edward Judd General Manager

Nm Friends - 03/12/2019 Confirmed reviews ALL
« Terrible Customer Service »

The hotel was lovely and so was the room. The woman who answered the phone at night was incredibly rude - unbelievably so. Incredibly disappointed and will not be booking myself or clients into here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NM, Thank you for taking the time to share your feedback. Glad to see you enjoyed your room! However, I was really disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Kerry W. Couples - 03/12/2019 Confirmed reviews ALL

Disappointing. After having stayed numerous time at this Ibis, this stay was way below the standard of previous stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry W., Thank you for providing a review of our hotel. However, I am sorry to hear that your stay this time was not as memorable as your previous ones. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Shaun T. Business - 02/12/2019 Confirmed reviews ALL
« My stay was OK »

The room was mostly clean and comfortable. I did notice that the room was cleaned each day but not vacuumed. Also the breakfast was very average - chewy bacon, some food was cold, the coffee machine was temperamental etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun T., Thank you for taking the time to comment on your stay with us. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for your room not being cleaned properly during your stay and also for the breakfast not meeting your expectations. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Paul Business - 01/12/2019 Confirmed reviews ALL
« Very good »

Not to bad Air conditioning probably needs a service as it wasnt getting cold as last time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the air con, we will most definitely look into that as soon as possible. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Robyn Couples - 01/12/2019 Confirmed reviews ALL
« Wheelchair accessible room »

We found the wheelchair accessible room very good. Bathroom was truly accessible and bed very soft and comfy. Room a/c wasn’t working properly so we reported it to reception and a repairman fixed it quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Murray Business - 01/12/2019 Confirmed reviews ALL
« Satisfactory »

clean comfortable accomodation, alyhough quite cramped in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray, Thank you for taking the time to review our property. However, I was disappointed to see that your experience did not meet your expectations. Please accept my sincere apologies. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Anonymous Business - 01/12/2019 Confirmed reviews ALL
« I found my room dirty »

Staff pleasant. Room needed vacuuming, bathroom was dirty the iron had brown water in it that stained by clothes so couldn't wear them.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to comment on your stay with us. I was disappointed to see your comments about your room though. I have asked our housekeeping manager to look into this as soon as possible. I am so sorry for the inconvenience it caused you! Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Tim B. Business - 01/12/2019 Confirmed reviews ALL
« My stay was pleasant without issue »

My stay was arranged at the last minute due to an accommodation error elsewhere and was satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim B., Thank you for your kind review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

J S. Business - 29/11/2019 Confirmed reviews ALL
« A well maintained and tidy hotel with helpful friendly staff.Well done »

Friendly staff,great food,excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J S., Thank you for your awesome review. It was a pleasure to welcome you to our hotel. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. We look forward to having you back again! Sincerely, Edward Judd General Manager

Adrienne B. Friends - 27/11/2019 Confirmed reviews ALL
« Satisfied »

This was a group booking, everyone except us checked in ok. I had to cancel the first night due to illness but when I checked in the next day reservations had cancelled both nights. Duty manager sorted this out so we had a room. We paid a 20% deposit but it was put in your system as a lump sum against one room which caused the receptionist great confusion. Again Duty Manager (Caitlyn) sorted this out for us. In hind site I should have stipulated that the deposit be split over all the rooms. Everyone liked their rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrienne B., Thank you for taking the time to comment on your stay with us. Happy to see that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for the issue with your booking. Rest assured that your comments have been documented and will certainly be looked into. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Les Q. Couples - 27/11/2019 Confirmed reviews ALL

Staff were fabulous, air conditioning in the room was extremely poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Les q., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the issue with the air con though. Our maintenance team will look into this as soon as possible. So sorry for the inconvenience it caused you! We look forward to hosting you again! Sincerely, Edward Judd General Manager

Beverly H. Friends - 27/11/2019 Confirmed reviews ALL

Hotel was nice. Beds were super comfortable and good size. Room was a little small/crowded. Didn’t like there was no safe in the room. Didn’t like the Wi-Fi was limited to 60 minutes. All other hotels offer free WiFi all day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverly H, Thank you for taking the time to give us feedback on your recent stay with us. Glad to see you enjoyed the bed! We will most definitely look into all your concerns mentioned. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

Anonymous Friends - 26/11/2019 Confirmed reviews ALL
« Terrible front of house staff »

Upon arrival, the lady Tihe who helped us hardly made eye contact, she wasn’t very welcoming and was too busy doing other things while trying to check us in. Our room wasn’t ready so she said she’d call before 2pm and give us an ETA for the room, i had to call her at 2:45pm and ask what was going on. We also tried to make use of the bar facility, to which Tihe stood at reception and ignored us or our obvious need to get service. I eventually had to ask her if she could call someone but this seemed like too much of an effort for her, which we then proceeded to stand at the bar for a further 25 minutes WAITING and no one showed up. After asking her again her response was “well i’ve already called them!” Disgusting if you ask me. If you are working in a customer facing role, then put your big girl panties on and have a smile on your face and treat your guests with the respect and welcome they expect. Other than that, i’d like to compliment the cleaning team. Every time we passed them in the hall ways they greeted us with the biggest smiles and conversation! What a fantastic team on that side!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to give us feedback on your recent stay with us. I was really disappointed to read your comments regarding the service from our front desk staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

M. P. Business - 26/11/2019 Confirmed reviews ALL
« Fantastic »

Loved it. I was there for a course through work. I stayed for 5 days and was accommodated with the food next door at the Novotel which was great. Great choice of food and friendly people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M P., Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

George F. Couples - 26/11/2019 Confirmed reviews ALL

No complaints..The a.c.. was not working on our first night (found out late so left to next morning). Was fixed promptly after notifying house keeping staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George F., Thank you for your lovely review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Bree Business - 26/11/2019 Confirmed reviews ALL
« Friendly Staff nice rooms »

was a very nice stay has nice big rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bree, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Mark S. Families - 26/11/2019 Confirmed reviews ALL
« Arrived later and told I had to park on the road, when I was parked in a bus parking spot. »

Pretty average, I tried to order a coffee and pick it up after a cigarette. There seemed to be confusion on what needed to happen in terms of payment. The upshot was it took twice as long. Interestingly the lady guest waiting at reception took just as long. Also when we arrived we had to wait several minutes while the receptionist was on the phone working out another guests checkout time query.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark s., Thank you for providing a review of our hotel. However, I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. We pride ourselves on our team's friendliness, helpfulness and the service we provide. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

David M. Couples - 26/11/2019 Confirmed reviews ALL

A pleasant overnight stay and we enjoyed your friendly staff team. We were some what put off by the loud Christmas Carol sound track in the breakfast room. Somewhat too early for those! In the interest of the environment suggest you dispense with the small plastic bottles of toilet items in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., Thank you for your kind review of our hotel. We were pleased to see you enjoyed your stay here with us and hope to welcome you back to stay again on your next visit to Rotorua. Sincerely, Edward Judd General Manager

Anonymous Business - 25/11/2019 Confirmed reviews ALL
« Great »

Friendly staff and only too happy to help. The lighting in the rooms though is very dark which can make it hard to study.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the lighting in the room, we will most definitely review that. We look forward to hosting you again! Sincerely, Edward Judd General Manager

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