Novotel Jakarta Mangga Dua Square Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 5,455 reviews

ALLSAFE approved hotel

Information message

Novotel Jakarta Mangga Dua Square
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+ 23 Services

Hotel extras

  • Newly renovated Olympic size swimming pool, guest rooms & Hotel facilities

  • Grand Ballroom up to 1,800 people.

  • 30 minutes' drive to Soekarna Hatta International Airport and Jakarta Golden Triangle

  • 10 minutes' drive to JIEXPO and Ancol Dreamland

  • First Food Exchange Restaurant in Indonesia

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 jakarta

Fax: (+62)21/62312900

Check-in from 14h00

Check out up to 12h00


  • By plane

    SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    GAMBIR RAILWAY STATION At 5km / 3 miles

GPS:-6.138245, 106.831673

Exhibition centre


Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Your meetings and events

Allow Novotel Jakarta Mangga Dua Square to provide expert guidance for your conference, meetings, and seminars. We care about your success, and our team are driven by your needs and desires. We can advise, organize, provide high tech equipment, and more.Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts


meeting rooms

From 1 to 1,000 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Auditorium

  • Soundproof

  • Meeting room

  • Podium

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Our guest reviews for
Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,455 reviews

TripAdvisor Rating 4.0/5

2,106 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.0/5

Katrinka M. Solo - 23/01/2022 Confirmed reviews ALL

I chose an accor hotel because of reliability and past stay experience, particularly with Novotel.

Good stay

Customer review rating 4.0/5

Anonymous Friends - 23/01/2022 Confirmed reviews ALL

Overall good location & property, but I have a problem with the closet & air conditioner. But the hotel staff give compensation and upgrade my room to higher class

It's neither good nor bad

Customer review rating 3.0/5

T.k. Solo - 21/01/2022 Confirmed reviews ALL

Good point -Because it is close to the airport, you can rest immediately after arrival -The amount of food is appropriate and the taste is not bad -The staff are kind and the isolation system is safe Points to be improved -Minimum amenities (minimum towels, lack of shampoo, lack of coffee, tea, etc. for a 7-day stay) -If you have something to ask, you need to call the Receptionist a couple of times or more. -Sewage from the washbasin does not flow (insufficient cleaning)

Bigger room size

Customer review rating 3.0/5

Md. N. H. Families - 18/01/2022 Confirmed reviews ALL

I stayed there as quarantine guest. At checkin time they informed me that my room make up as on request basis. During my stay I never get house keeping service at on time. Always I need to call them 3-4 times & after continuous follow up I got room make up service. There house keeping department is simply horrible. But there food is quite good & other hotel stuff is very friendly & cooperative.

This is not accor standard at all

Customer review rating 0.5/5

Koen Solo - 17/01/2022 Confirmed reviews ALL

Dearest i will try to be as decent ad possible. First of all the food is almost criminal! During the e mandatory quarantine the food was yesterday’s buffet I actually got sick two times. I send pictures to a friend of my that works for pullmann and only after they complain on my behalf they changed to eatable food. Roomservice did not pick up for 2hours!! After that i gave up. To get fresh towels i had to wait three hours and call every 30min. Now understand in mandatory quarantine iam nit allowed to order from outside the hotel, or even leave the room (on criminal charge’s for breaking quarantine) so iam stuk with no possibility to solve these problems my self. After contacting the duty manager for the 3th time that i could not reach roomservice he litterly said and i quote “to bad” and he hang up the phone. The cleanliness of the room was not good at all lots of dust i found used thoothpicks, shower was dirty lot of dust i stayed in room 6132 just do a surprise vistit to this room and a check of the food they give the people. This was the worst hotel experience i ever had and hopefully will have if i could have left i would have done so right away.

OK Stay

Customer review rating 4.0/5

Yetti S. Solo - 16/01/2022 Confirmed reviews ALL

I stayed at Novotel for quarantine. Friendly staff, unfortunately room is a bit old and I kept seeing little cockroaches in the bathroom. My lunch and breakfast on the last 2 days were not what I chose.

Comfortable Room

Customer review rating 5.0/5

Julio P. Solo - 16/01/2022 Confirmed reviews ALL

Room was enjoyable and pleasing. It is clean and neat.

Quarantine Stay

Customer review rating 2.0/5

Debbie Families - 15/01/2022 Confirmed reviews ALL

Stayed for a week during quarantine. There were lots of errors when it came to meal orders. We had to repeatedly call and ask for laundry bags daily. Some requests were not delivered at all. We were told that we were going to be informed of our results in the evening and we waited until 1am with no feedback until we called again. The refund process takes 1 month even if I paid in cash (debit, not credit) because I overpaid. They also forgot to give us the food delivery they confiscated which was to be returned upon check out. The hotel didn't message me, I had to follow up on it. A few bed bug bites as well. No microwave even when requested. Will not consider staying in a Novotel again.

Okay stay, God awful food

Customer review rating 2.0/5

Julius M. Families - 15/01/2022 Confirmed reviews ALL

We were here for 7 day quarantine. We were provided with 3 meals a day daily. Although we understand that this is a quarantine, but we didn’t expect at all to be served garbage every single day. The food was nowhere near of what’s described on the choices. Food came cold, some of the fruits tasted rotten, every piece of fish tasted off. If we’re not allowed to have food from outside, at least cook us something edible. I work as a Chef and I’m absolutely gobsmacked that this is the kind of food that an Accor group hotel is serving. We paid a hefty amount of money to complete our quarantine after a 26 hour flight, at least give us something edible. To make matters worst, the mini fridge had cockroaches crawling all over it. I’m sure you treated regular staying guests differently but remember we all paid to stay there. Please be better as we’ve told all of our friends not to quarantine at Novotel ever.

Good stay

Customer review rating 5.0/5

Dennis O. F. Solo - 14/01/2022 Confirmed reviews ALL

Room space is enough, the view from outside is good

Management improved our stay

Customer review rating 3.5/5

Roger N. Families - 11/01/2022 Confirmed reviews ALL

We wanted to book a suite, but none were available. The only option we had was a (normal?) room with twin beds because I was travelling with my daughter. Check in was fast and efficient but room was not great. After one night the management gave us the option to move to another slightly bigger and better room. Thank you for that! GM wanted to come and see us, but we did not want to waste his time on this small issue and we were a bit grumpy from the quarantine status. The stay was further ok but the food was always served cold. For Indonesian food not so much of an issue, but for western food it is... We expected a bit more when you pay more than USD 100 per night (for the quarantine package) in a hotel where usually the price is USD 50 full board.

Good Stay

Customer review rating 4.0/5

Pradeep N. Solo - 11/01/2022 Confirmed reviews ALL

over all was satisfied, however want hotel to pay more attention on room food service, as most of the time i requested for garam and sauce for breakfast, seems even writing on the food leaflet it was never brought .

Nice room, terrible quarantine food.

Customer review rating 3.0/5

Matt Solo - 10/01/2022 Confirmed reviews ALL

Room size was great although an open window would have been nice. The only real negative was the quarantine food which was terrible.

Well Located

Customer review rating 4.5/5

Lay K. J. Families - 09/01/2022 Confirmed reviews ALL

Nearest hotel location when we need go to ancol beach.. But the shopping mall beside the hotel i think is to much store closed.

Good stay

Customer review rating 4.0/5

Yulius Couples - 09/01/2022 Confirmed reviews ALL

Over all okay


Customer review rating 3.5/5

Agus Solo - 09/01/2022 Confirmed reviews ALL

This is my 2nd time quarantine in Novotel. First one is superb. 2nd time is not as expected. I complain about noisy sound (24hours non stop) since my 2nd day but hotel move me to another room only on my 8 days. Suddenly engineering told me the noise is coming from the broken fridge. Not good sleep for 8 nights because of this sound. After move room then can sleep well.


Customer review rating 4.0/5

Agi Families - 04/01/2022 Confirmed reviews ALL

I like staying here, its relaxing, it would be perfect if the spa is open. unfortunate I cannot enjoy the spa

Good Stay, Spacious Room

Customer review rating 5.0/5

Simon Families - 03/01/2022 Confirmed reviews ALL

Well maintained and spacious room here.

Good location, big space

Customer review rating 4.0/5

Ery A. Families - 03/01/2022 Confirmed reviews ALL

It was fun especially the kid’s corner, the staff at kid’s corner was very nice. The room was spacious, unfortunately we could hear the neighbors’ voices but it was holidays so we could understand. Where’s my Accor’s points anyway? Been more than a week though. Thanks Accor, we will return to Novotel Mangga Dua in the future.

Good choice for staying with large group

TripAdvisor rating 5.0/5

Andreas T 30/12/2021 TripAdvisor review

I stayed in the hotel with my family and the other families with total 5 rooms. The room was spacious, really suits for family. I held a group meeting on the first day, and I would say thanks to pak Rochim and pak Ganjar for their support in providing the dinner for us. We love the food during breakfast and also the large swimming pool.

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