Novotel Jakarta Mangga Dua Square

Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.3/5 695 reviews

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Hotel extras

  • Olympic size swimming pool

  • Spa facilities and fitness centre

  • Grand Ballroom for up to 1000 people

  • 30-minute drive to The Golden Triangle

  • 30-minute drive to Soekarno-Hatta Airport

ALLSAFE approved hotel

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Your meetings and events

Allow Novotel Jakarta Mangga Dua Square to provide expert guidance for your conference, meetings, and seminars. We care about your success, and our team are driven by your needs and desires. We can advise, organize, provide high tech equipment, and more. Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

21 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  695 reviews

TripAdvisor Rating  4.5/5  2,290 reviews

Oke, lah.

TripAdvisor rating 5.0/5

diansurih Business - TripAdvisor review

Hospitality...oke, lah. Room...oke, lah. Cleanliness...oke for the room, lah. For public areas are less clean, found some coffee stains on the cups during breakfast. Mentioning Mbak Vita for making my coffee double in the room everyday after she heard that I spoke on the phone about having not enough coffee. Extremely sweet gesture, thank you so much.

first time stay here

TripAdvisor rating 5.0/5

bebyanastasya110 Couples - TripAdvisor review

first time stay in this hotel and a little bit shock, first when we came the reception was superrr friendly and informative and it was a quick checkin, then when we arrived at room we are super happy with the cleanliness of room, definitely gonna come back soon

Not well maintained,

Customer review rating 2.0/5

Zs Families - Confirmed reviews ALL

The jacuzzi suit was not as I had expected, at first it was not functioning so the technician came and fixed it. the tubs and floor were dirty and the amenities (body wash, shampoo, conditioner) were empty so i called the housekeeping and when the housekeeper came (almost another hour since i called), they didnt clean it well enough, they use the same mop through the entire bathroom, jacuzzi area, and front door area, without cleaning the mop, hence it doesnt clean much and instead made it smell worse. Ah, also one of the light switch was out of its socket and stuck out of the wall. The communication and knowledge of the front office / reception were quite bad. When i checked in, they said i was eligible for mocktail night in the premier lounge 8th floor and children were not allowed since its a smoking area, but my room card failed to acces the floor (8th) on the elevator, so i went back to the front office, the first staff said i am not eligible for premiere lounge and that i can only access my room (7th floor), then came another staff that said i cannot access the 8th floor due to my accor membership was only Silver level, then finally they apologized that i get to access premiere lounge since i booked the Jacuzzi suite. Then when i went to the 8th floor, it was NOT a smoking area and children are allowed in, also it Was NOT a mocktail night, the only alcohol they served were draft beers, it looked like an ordinary lounge with limited access. The next morning during breakfast was worse. A lot of the food were not refilled, even after an hour. Not sure if it was because the lack of staff, but a lot of used tables were left dirty and uncleaned for a long time. The lady chef on egg station were pretty much rude and unattentive, the coffee machine was pretty much useful for only warming up milk and water, when i tried making coffee, it filled up above the cup, spilled all over, and there was no coffee to taste. the juices were the same, it tasted plain as if the only ingredient were mineral water, it taste more like infused water than fruit/ veggie juice. Overall, this was the worst experience i had during my stay in accor hotels. Please reeducate the staff members and improve QC on all area (equipment, housekeeping, food, knowledge, etc. ). This may have been a standard of 2- 3 star hotel, but definitely NOT a novotel standard, especially for 'suite' room guest.

Loud guests!

Customer review rating 3.0/5

A. B. Solo - Confirmed reviews ALL

If primarily a good night sleep is what a guest is expecting then this may NOT be the place since i had to change one room to the other and yet experienced same issue of having to deal with loud guests very next door. Kind enough of the management to try and accomodate my request but no use. Location is prime no doubt, everything is accessible and you will hardly need to utilize any taxi unless you are not a walking person. Over all a confused stay for me due to lack of 😴 sleep.

Dear Mr Baber A., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ima Front Office Manager

Satisfactory

Customer review rating 4.0/5

Daniel Business - Confirmed reviews ALL

Hot water not hot enough. Heard noise renovation at night at 12am

Dear Mr Daniel L., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ima Front Office Manager

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Other web-users rate our hotel

  • 154 reviews 8.7/10 Location
  • 783 reviews 8.5/10 Room
  • 821 reviews 9/10 Service
  • 26 reviews 6/10 WiFi
  • 350 reviews 8.1/10 Cleanliness
  • 153 reviews 7.8/10 Breakfast
  • 117 reviews 9.7/10 Pool
  • 110 reviews 8.5/10 Vibe

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