Novotel Jakarta Mangga Dua Square

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Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.3/5 591 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Olympic size swimming pool

  • Spa facilities and fitness centre

  • Grand Ballroom for up to 1000 people

  • 30-minute drive to The Golden Triangle

  • 30-minute drive to Soekarno-Hatta Airport

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

  • TRANSJAKARTA:  ANCOL / KOTA MANGGA DUA

  • By plane

    SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    GAMBIR RAILWAY STATION At 5km / 3 miles

GPS:-6.138245, 106.831673

Exhibition centre

  • JAKARTA INTERNATIONAL EXPO 5 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Your meetings and events

Allow Novotel Jakarta Mangga Dua Square to provide expert guidance for your conference, meetings, and seminars. We care about your success, and our team are driven by your needs and desires. We can advise, organize, provide high tech equipment, and more. Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

21 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Our guest reviews

Our guest reviews for
Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  591 reviews

TripAdvisor Rating  4.0/5  2,178 reviews

Certificate of excellence 2022

Nice stay

Customer review rating 4.5/5

Alastair Families - Confirmed reviews ALL

Generally the stay was very good, we had a nice time. However I found the service at times to be very slow and not what I expected.

good stay

Customer review rating 5.0/5

Wira D. Families - Confirmed reviews ALL

staff was very kind and helpfull, my children was so very happy. very recommended for families and will arrange next stay end of year..

Good

Customer review rating 4.0/5

Alessandro M. Families - Confirmed reviews ALL

No shampo and body shop in the botle (conditioner only). In my second day, i make a request to make over my room, but in the night i back to hotel that bootle still empty. All the shower is broken/leak. My room : 6157 Thanks..

Spacious room

Customer review rating 4.5/5

Erick Families - Confirmed reviews ALL

The room was spacious, well designed and nice. However, it felt slightly not clean enough, which is not a big issue, but can be improved. Shower is a bit difficult to work with.

Excellent services

Customer review rating 4.5/5

Andre M. Business - Confirmed reviews ALL

A recommended clean and tidy hotel in Jakarta. The staffs are kind as always. Thanks and keep up the good work!

Dear Andre Uli M., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Tempat yg mengesankan

Customer review rating 5.0/5

Hamid Couples - Confirmed reviews ALL

Cozy, amazing, friendly staff, nice place to comeback again

Good stay again even though a short one -

Customer review rating 4.0/5

Dr R. P. &. R. Couples - Confirmed reviews ALL

Check in went very smoothly and we were able to go to room early .. all very clean and comfortable Buffet dinner in eve rather spoilt by noisy visiting group but breakfast was excellent and relaxing . The pool was ours and very welcome and evening drinks by fish pond side excellent . Check out smooth too - we’ll be back for a longer stay again , out of season

Dear Roger Nicholas P., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

hmmm....

Customer review rating 3.0/5

Engkus K. Couples - Confirmed reviews ALL

Hmmm.. I believe over all stay in Novotel Mangga Dua was not all BAD but was not excellent either. I booked Deluxe Room 1 King Bed, on the booking site (Traveloka) was clearly stated that Smoking/Non Smoking room type is available. On arrival April 17, 2022, I was told that, Deluxe Room 1 King Bed NON SMOKING was NOT AVAILABLE anymore. Staff told me that there is 1 deluxe room king bed available, but it was a Smoking Room. Staff assure me that the room had been treated to reduce the cigarette smell. The staff offered me the deluxe room Non Smoking, with 2 single beds. I trusted your staff, and accept the Smoking Deluxe Room with King Bed; which, at the end, I regretted this decision, as the Cigarette Smell returned and remained in the room. Honestly on my side, I feel sorry for myself, I should have just cancelled the reservation and explore other option in Jakarta. On the other hand, I do believe Novotel could pass this information to me way earlier, which I do believe, as a costumer, I deserve to know in advance when any changes from booking term and condition happen. Just like the airlines updating its passenger for any situation. My personal opinion, to tell me that Deluxe Room 1 King Bed NON SMOKING is no longer available within your property, considering current low occupancy, its clearly BS. Moral of the story, cigarette smell and furthermore, nicotine residual are there to stay, regardless your room treatment. If you are non-smoker, book only non smoking room. When the hotel staff advising your that they have treated the room with special treatment, well, this will only be for temporary resolution. The staff might treat the room, I doubt that their treatment will reach cleaning the Air Duct (Air Conditioner) where the room air is recycled and recirculated, this is why the strong cigarette smell is noted in the corridor of the whole 6 floor. Thank you for the lesson, Novotel, I will not make the same mistake.

Dear Mr. Engkus K., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arini Novianti Guest Service Manager

Awesome

Customer review rating 4.0/5

Anita W. Families - Confirmed reviews ALL

Happy to spent our weekend in novotel such a great experience,nice

Dear Anita F., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Worth the price, only minor problems

Customer review rating 4.0/5

Anindita Families - Confirmed reviews ALL

- Great room, especially the carpeted on in 5th floor, really convenience to go the pool & fish pond - Clean room, great amenities, awesome water pressure on the shower - Pool is huge and clean - Awesome fish pond. Kid love it so much! Shout out to the friendly employee who gave us fish food - So much food choice downstairs Minor problems: - The TV channel got trouble 2 times during our 2 night stays. We can't watch the TV - We request to clean the room, and it's not cleaned until hours later.

Dear A., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Good located City Hotel

Customer review rating 4.0/5

Stefanus D. Families - Confirmed reviews ALL

Positive: Strategic location Hotel. Clean and comfy room. Great and delicious bfast compare with Mercure Ancol. Spacious and well treatment swimming pool. Friendly staff especially the guy at the pool area. Negative: Bathroom sliding door cannot closed properly. both light (bed side lamp) cannot switched off. The restaurant is very clean, unfortunately I saw one big rat passing through to the area near the ponds. I think this is common happen if the Hotel connect to the shopping centre or mall. Restaurant staff is not friendly except the trainee/casual (with black and white uniform) Overall it is recommended stay. Best regards Stefanus D.

Dear Stefanus D., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

I am Home!!!!

Customer review rating 5.0/5

P. Business - Confirmed reviews ALL

It is a place where I feel HOME!!! I was checking in around night time. it was really a SUPRISE to me that my room is ready. Ria from the Front Desk as well as Ima Hardiyani - The Front office manager, They really made me feel at home with warm greeting and seamless experience. They are so thoughtful also. I remember there was 1 day where they arranged the snacks to be in my room. I was really surprised with the snacks. I really feel the exclusive on my Plantinum membership here. Thanks Ria, Thanks Ima, and Thanks Novotel :).

Dear Mr.P., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Great service

Customer review rating 4.5/5

Rg Solo - Confirmed reviews ALL

Having arrived very late at night (due to Airport PCR / customs/ forms / visa etc) the front desk staff were amazing. Nothing was too much trouble and I found this through my entire stay. The room service Indonesian breakfast is a must - so easy to organise and you can eat while getting ready for the day.

Dear Guy N., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Homey

Customer review rating 4.5/5

Ardji R. Families - Confirmed reviews ALL

Excellent buffet breakfast

Dear Ardji R., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arini Novianti Guest Service Manager

Good choice for staying with large group

TripAdvisor rating 5.0/5

71andreast TripAdvisor review

I stayed in the hotel with my family and the other families with total 5 rooms. The room was spacious, really suits for family. I held a group meeting on the first day, and I would say thanks to pak Rochim and pak Ganjar for their support in providing the dinner for us. We love the food during breakfast and also the large swimming pool.

A memorable 2 nights in Novotel Mangga Dua square

TripAdvisor rating 5.0/5

ptcds Business - TripAdvisor review

Good evening, I would like to share my experience 2 nights stay with Novotel Mangga Dua Square Jakarta. As a Platinum member, I would recommended this four stars hotel for businesses, travellers and staycation holiday. They provide with 5 stars excellent services, especially thanks to Ms. Eva (receptionist), Mr. Lutfi, (restaurant) and Mr. Danny (room service) and others. They were really helpful and satisfaction serviced during my stays. The room also big, get free upgrade to the suite room, the hot top bath also similar like Jacuzzi, working perfectly normal. Definitely will come back again. Thanks once again, good job everyone, appreciated with Smile 😀

Spending Old & New

TripAdvisor rating 4.0/5

MissGC81 TripAdvisor review

Overalls ok fromcheckin until checkout and room Service also fast response and very helpful. Only the bathroom, when I want to go take a bath in the next day. The water very dirty I don't why but the staff just said open all the tab until all the water clear back by it self. It's waste our time for this things more than 1 hours. 😞

Dear MissGC81, Thank you for staying with us, we are glad to know that our team treat you well when you stayed in. Thank you for your feedback regarding the water condition, this feedback will serve as an encouragement to us, as we strive to continuously maintain the quality of our services. Once again thank you for sharing your experience and we are waiting for your next stay with us and hope it will be more great and memorable in the near future.

the most uncomfortable staycation i’ve ever had

TripAdvisor rating 2.0/5

felliciajuliani2 TripAdvisor review

firstly i already checked in online but have to queuing , register and payment for almost 30 mins ( i already paid online but they said its not charged yet ) they didnt inform us before that the hotel was used for isolation for covid 19 ( divided in all floors , why dont just used some floors , its concerned me because of the AC central ) they told us right when we checked in so we didnt have a choice nor anyplace to go. requested for non smoking room and they gave me smoking room ( told me that its been empty for 2 days but the corridors and everytime i opened the door smells so bad ) . Drunk peoples in the next room very noisy in 2-7am and banging the doors so loud that disturbed everyone in the floors but so slow handled . overall im so disappointed

DearFelliciajuliani2 First and foremost I would like to thank you very much for your review of your recent stay at our hotel. Your feedback and comments are extremely valuable to us, as we always strive to improve with each and every stay. I sincerely apologize for about aspects of your stay that does not meet your expectations. We have done internal evaluations to ensure that this issue will not happen in the future. I hope that I can convince you to change your mind about another visit to our hotel. It would be a pleasure to personally welcome you back to our new and improved hotel. With best regard Lian Irene Assistant Front Office Manager

Best Combination of Quality and Price

TripAdvisor rating 5.0/5

Andre_manalu TripAdvisor review

I've been in love with this hotel for a long time now, as they always keep their quality maintained and the staffs are just wonderfully kind. To spend time with family or to do some business stuffs with colleagues, I will be back again and again to this hotel. Even one of my coworker thought that the hotel is a 5-star hotel (they are now still listed as a 4-star). Well, all I can tell is that the quality is already 5-star, but with much cheaper price than any other 4-star hotels. This is a "must-try-hotel" in Jakarta, both for business or leisure.

Dear Andre_Manalu, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Natasha Koesman Asst.Guest Experience Manager

Good value, But they need to improve their service

TripAdvisor rating 2.0/5

BrianF3281 TripAdvisor review

Overall the hotel is good, but they should improve their service. There are rest staff who are ignorant when we called several times (we didn't know he is on call, but he shouldn't ignore). Requesting a plate from a restaurant took more than 15 minutes. When i asked to check the room for missed items, it took more than 30 minutes. I think they should work faster in serving. 4 star hotel but service like 2 star

Dear BrianF3281, First of all thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We regret to know that your experience didn't met your expectations. We have addressed this to all of our team especially F&B and Housekeeping team as an encouragement to improve the quality of services. It was such a pleasure for us to have you in our Hotel and be at your service during your stay, Our Duty Manager have personally approached you regarding this matter since your feed back is very important for us. We confirmed your next stay with us will be Upgraded as per details discussion and for further more please feel free to contact us to arrange your next inquiries so we can provide you a better stay and hope you will have more memorable experience with us in the near future. Once again we apologized for the inconveniences you might have encountered during your stay, All of us are looking forward to welcoming you again in our Hotel. Sincerely, Natasha Koesman Asst.Guest Experience Manager.

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