Hotel Mercure Caen Côte de Nacre

Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.5/5 714 reviews

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Hotel extras

  • Private, enclosed, free car park

  • Direct access to the city center of Caen by tram in front of the hotel

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

  • HEROUVILLE-ST-CLAIR/VENOIX:  8 CITIS

  • COTE DE NACRE:  EXIT 4.1 BIEVILLE-BEUVILLE

  • HEROUVILLE-ST-CLAIR:  A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS:49.212166, -0.356508

Congress centre

  • CONGRESS CENTER 5 km / 3.11 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE RESTAURANT

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Alone, as a couple or with the family, come and enjoy our different types of spacious bedrooms, air-conditioned, with courtesy tray and NUXE toiletries. For more comfort, choose our Privilege rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  714 reviews

TripAdvisor Rating  4.0/5  469 reviews

Certificate of excellence 2022

Ok

Customer review rating 4.0/5

Holly Couples - Confirmed reviews ALL

I am an Accor member we checked into our Priveledge room and the toilet was so running and wouldn’t stop. So we told them and we’re given another room. We decided to stay an extra night which we thought would be charged at same price it was dearer. When we queried it she would not amend it. So not happy the room rate on the board was cheaper.

Dear WENDY E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Yves GUTH DIrecteur

Satisfactory overnight stop

Customer review rating 3.5/5

Kevin G. Couples - Confirmed reviews ALL

Very happy with bedroom and comfort of lounge area. We were however surprised to find the restaurant not open for lunch on the day we arrived after a long journey which we had started early in order to arrive in order to have lunch at the Mercure. I could not see anywhere in the booking information that the restaurant was not open for lunch. The bar provided a cheese sharing plate which kept us going but wasn’t what we had wanted.

Dear , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry our restaurant is closed for lunch during July and August . Please note that all the opening hours are on the hotel's website. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the reception desk

Difficult to find

Customer review rating 2.0/5

Denise S. Couples - Confirmed reviews ALL

Staff were lovely but it was not made known to us that the restaurant was closed on Saturdays and Sundays. There was nowhere near to buy food and we had both previously had some wine so could not drive around looking for somewhere. I finally had to order in a Uber!!!!

Dear , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry our restaurant is closed for lunch and dinner from Friday to Sunday. Please note that all the opening hours are on the hotel's website. Our cooks prepare vacuum packed meals. We should have offered them to you. Please be assured that all necessary measures will be taken to improve the above mentioned services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, the reception desk

Customer review rating 3.5/5

Paul Families - Confirmed reviews ALL

The young girl who checked us in was fantastic. Attitude makes a world of difference.

Dear, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre. It is always a pleasure to receive positive feedback. I will share your comments with our team and specifically Lea, the girl who checked you in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception desk

Our stay

TripAdvisor rating 5.0/5

1969Dco TripAdvisor review

We will definitively welcome back. Very good connection to Ouistreham and Caen. Very quit place.Good services. Great accommodations. Very friendly staff. Great Cleanliness and sleep quality. And much more positive feedback...

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Other web-users rate our hotel

  • 109 reviews 8.8/10 Location
  • 261 reviews 6.5/10 Room
  • 279 reviews 9/10 Service
  • 10 reviews 4.8/10 WiFi
  • 118 reviews 8.9/10 Breakfast
  • 88 reviews 6.9/10 Cleanliness

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