Hotel - Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

4.0/5 422 reviews
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31 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 17 Services
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Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

Hotel for travellers looking for local and authentic experiences

The team is here to help before and during your stay. See you soon!

Jean Yves GUTH, Hotel Manager

With great road transport links, and close to the tram station, this 4-star hotel offers spacious, air-conditioned rooms. Ideally situated within easy reach of the D-day beaches, a stay here is a great opportunity to explore the pearls of the Côte de Nacre. This is a perfect haven of peace and relaxation for business travellers and families alike. It is also a great venue for events and business seminars as well as for leisure activities.

With attractions such as the Château Ducal, the Abbaye aux Hommes, Abbaye aux Dames and the war memorial close at hand, as well as the draw of traditional Normandy cuisine and casinos, there are plenty of opportunities to discover the real Normandy from t

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Hotel extras
  • North Peripheral Access Exit 5
  • Free private parking
  • "Citis" streetcar station, direct access to downtown
  • Setting up a new elevator
  • BeIN Sports TV Channels in all rooms

Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Copy/print service available
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Hotel location

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Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

2 Place Boston
Citis
14200
herouville saint clair
france

Tel: (+33)2/31440505
Fax: (+33)0231449594
Check-in from 13h00
Check out up to 12h00
Access and transport
  • HEROUVILLE-ST-CLAIR/VENOIX : 8, CITIS
  • COTE DE NACRE : EXIT 5, DOUVRES
  • HEROUVILLE-ST-CLAIR : A, CITIS
  • CAEN CARPIQUET At 8.9km / 5.53 miles
  • CHARLES DE GAULLE At 280km / 173.98 miles
  • OUISTREHAM At 14km / 8.7 miles

GPS : 49.212166, -0.356508

Companies and event centres nearby

Congress centre

CONGRESS CENTER5 km / 3.11 mi

Your meetings and events

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel Meeting Room
4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
QUATRANS 25 m2 2 m 0 12 12 0 0
VENDEUVRE 25 m2 2 m 19 10 19 0 0
GARDIN 35 m2 2 m 30 12 30 15 10
ESCOVILLE 45 m2 2 m 40 15 40 20 20
VENOIX 55 m2 2 m 50 20 50 20 0
BEAULIEU 65 m2 2 m 60 23 23 20 30
PRAIRIE 100 m2 2 m 100 35 100 50 60
VAUCELLES 100 m2 2 m 100 35 100 50 60
VAUGUEUX 100 m2 2 m 100 35 100 50 60
CITIS-VAUCELLES/VAUGUEUX/PRAIRIE 300 m2 2 m 300 60 300 120 180
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • WIFI access
    • Fine Cuisine
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

6 photos
Classic Room with 1 double bed

Classic Room with 1 double bed

Air-conditioned room with double bed and duvet, flat-screen television with international channels, free WIFI, tea and coffee-making facilities, walk-in shower and hairdryer.

Standard Room with 2 single beds

Standard Room with 2 single beds

Air-conditioned room with twin beds and duvets, flat-screen television with international channels, free WIFI, tea and coffee-making facilities, walk-in shower and hairdryer

Classic Room with 3 single beds

Classic Room with 3 single beds

Air-conditioned room with 3 single beds and duvets, flat-screen television with international channels, free WIFI, tea and coffee-making facilities, walk-in shower and hairdryer

Privilege Room with 1 double bed

Privilege Room with 1 double bed

Experience our luxury room, which features upscale bedding, a range of complimentary items, Nespresso coffee machine and other little details to ensure the perfect stay, whether it's for business or leisure.

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LE RESTO D'A COTEType of cuisine: Type of cuisine: French

LE RESTO D'A COTE Restaurant
Lunch
12:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Dinner
19:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE RESTO D'A COTEType of cuisine: Type of cuisine: French

Our restaurant is open every day except public holidays, Friday evenings, and Saturday and Sunday lunchtimes.Light snacks are available at the bar or in your room.

LE BAR

LE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

The modern "Le Resto d'à Côté" bar is open every day.

See all our restaurants and bars
4.3/5 ALL Rating 1,808 reviews

Our guest reviews for
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 422 reviews
Tim Couples - 19/01/2020 Confirmed reviews ALL
« Enjoyable stay. »

Nice room, friendly, helpful staff. Good breakfast. Satisfied clients. Thank you. It would be helpful if the the system of opening the parking barrier were were explained as a matter of course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIMOTHY W., Thank you very much for sharing your experience in our hotel. We do everything we can to satisfy our customers, and we're delighted that you're part of it. We note your comment about the parking barrier, and we are sorry if this disturbed you. We hope to welcome you soon again, Sincerely, Marion Front office manager

dnh1950 Friends getaway - 04/01/2020 TripAdvisor review
« Christmas New Year Road Trip »

This is a reliable well located Mercure on the edge of Caen. We have used it in successive years from the afternoon ferry from Portsmouth. Decent rooms, relaxed plentiful breakfast, good secure parking, ideal access to the road network for onward travel. Splendid!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 259davidh, Thank you very much for your positive comments about our hotel. We are pleased to learn that you enjoy each of your stays. Indeed, our hotel is well located for people who use the ferry. We hope to welcome you soon during your next trip. Marion Front office manager

Thomas Solo - 02/01/2020 Confirmed reviews ALL
« Excellent. »

As always with Mercure the staff are just great. They are friendly and helpful but the receptionist on duty when I arrived after 10 pm was worth her weight in gold. My room was very good indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS M., Thank you very much for your positive feedback about the hotel and the staff. It was a great pleasure to welcome you. We take care to offer you the best welcome, at any time of the day and night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Front office manager

Kat Couples - 15/10/2019 Confirmed reviews ALL
« Excellent »

This is a very well managed hotel, it is clean and quiet. Very comfortable and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome, General manager

Derek Solo - 08/10/2019 Confirmed reviews ALL
« Caen base »

Used hotel as base for wander around region. Calvados area and WW2 locations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEREK H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Paul H. Couples - 02/10/2019 Confirmed reviews ALL
« Great »

Staff were excellent and very helpful rooms were comfortable and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation manager

Couples - 02/10/2019 TripAdvisor review
« Average »

Good location for the ferry but have to drive to restaurants and to tourist sights. Probably best for an overnight stay rather than a longer holiday. It is the equivalent of a Premier Inn in the UK. Breakfast was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Hello W6497NVannew, We are sorry for your stay to meet your expectations. We have an ideal location 10 minutes from Caen and the sea. Our restaurant "Le Resto d'à Côté" offers a seasonal menu developed by Teddy and his team. You had breakfast, you certainly noticed our regional selection, excellent to start the day off right. Best regards, Jérome, General manager

Anne U. Couples - 01/10/2019 Confirmed reviews ALL
« it was fine »

It was ok nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

Elizabeth L. Couples - 18/09/2019 Confirmed reviews ALL
« As always a happy experience »

Nice large room with good ensuite. Good quality towels and bedding. The cool drinks were most welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

GeoffreyH350 Couples - 17/09/2019 TripAdvisor review
« A personal view »

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Our hotel has responded to the review
Our hotel has responded to the review

Hello GeoffreyH350 Thank you for sharing your experience at Mercure Caen Côte de Nacre. We are sorry that you did not find the hotel quickly. Hotel Mercure 2 place Boston 14200 Hérouville Saint Clair is the exit n ° 5 on the northern periphery that must be taken. We have directional arrows on the city of Hérouville Saint Clair but unfortunately we are denied on that of Caen. See you soon Jérome

Anonymous Couples - 02/09/2019 Confirmed reviews ALL
« Very good experience »

Best: friendly staff, quiet, clean, comfortable, excellent breakfast Areas to improve: room WiFi (very poor), shower gel (made my skin break out), wish you had a gym and an ice machine

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Mercure hotel is glad to introduce you to its new range of Rêve de Miel by Nuxe amenities. Concerning ice, reception is open 24 hours and can give you ice on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Ph Couples - 02/09/2019 Confirmed reviews ALL
« Good hotel, convenient for the ferry. »

Very comfortable, friendly welcome. Excellent breakfast. The only problem was that we were intially given a room that was already occupied. On going back to reception, this was quickly resolved and we were allocated another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIPPA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize concerning the room at your check-in, but the most important is that we found a quickly solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Andy B. Families - 19/08/2019 Confirmed reviews ALL
« Suited our needs »

Easy to find, very quiet hotel. Rooms were clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

625graham Couples - 27/07/2019 TripAdvisor review
« stopover »

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

Anabela V. Friends - 05/07/2019 Confirmed reviews ALL
« Disappointed »

Lift broken! Rude receptionist! overall ok!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANABELA V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The day of your arrival, our lift was in maintenance, for security reasons. Our team remains at your all disposal to carry your luggage. We made a point with the staff at the front desk and reviewed the hospitality procedures together. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kat Couples - 30/06/2019 Confirmed reviews ALL
« Great hotel »

Perfect, I particularly enjoyed the "surprise" for being guest of the day, thank you. Also appreciated the D Day 75 year remembrance, very poignant. Hotel very clean and welcoming. Staff friendly and professional. Lovely food in the restaurant. A well managed and motivated team, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul Families - 23/06/2019 Confirmed reviews ALL

Hotel was decent. At checkout, the front desk staff would not give me the rate I booked. It was booked through the accor website, and I gave them all the booking information. They tried to make me pay 50% higher rate and were incapable of honoring the rate I booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You made a reservation by web accor it should have integrated directly to the rate you have selected. Following a computer bug, the price has been changed. It took a little while to analyze this malfunction and you paid the right price. We are still sorry for the time it took. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

Clay M. Couples - 11/06/2019 Confirmed reviews ALL
« Just what we expected -- good solid hotel »

We wanted night in Caen at a safe location -- safe as in nothing goofy likely to happen -- and the Mecure fit the bill as expected. Staff wa fine (restaurant a little indifferent but got the job done) and the room was clean and quiet. Seemed like maybe a handicap room? We didn't need that but it was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Graham A. J. Couples - 10/06/2019 Confirmed reviews ALL
« Brilliant and very welcoming. »

Very helpful staff on reception late evening and morning. Felt very welcomed. Good location and plenty of car space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms and Mr GRAHAM N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

lizanneSurrey Couples - 09/06/2019 TripAdvisor review
« A good location for Normandy D Day »

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Thank you for taking the time to send us your feed back about your last stay at the Mercure Caen Côte de Nacre We love to receive "like home" that's why we do this job. It is a great joy for us when a host gives us such compliments. Thank you and see you again Jérome General Manager

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