Hotel Mercure Graz City

I returned to Graz for a class reunion and stayed again at the Mercure Graz City. The service was excellent as usual, including offering a complementary upgrade and late check-out. The room was spacious and clean, with the only minor complaint that it was a bit hot with no way to control the temperature. The breakfast buffet offered a good selection of hot and cold items, good bread, freshly brewed coffee and tea and several tasty juices. I will definitely return.

Mercure Graz City hotel offers real value for money. It is perfectly placed on Lend-platz and is equiped with everything necessary for a cosy stay in Graz. Didn't had breakfast in the hotel but it certainly looked yummy to me. Highly recommendable place in Graz!

Of all the hotels we have stayed at in the last four weeks of our European trip the staff in this hotel was the best Happy, helpful staff all through our stay of three nights. The hotel was also very good.Thanks to everyone.

Nicely furnished hotel with very friendly and efficient staff. Underground parking is convenient but not cheap. Excellent mattresses. Everything is in good condition and clean. Have not tried the breakfast.

This hotel is one of the few hotels that does three very important things every hotel should do. 1. This hotel has demonstrated time and time again that it seeks to better itself. The hotel is no more than 13 years old and it's been recently rennovated. Compared with other hotels that I've stayed at, this is unheard of. I congratulate the management team that decided to undertake this endeavor. 2. This hotel provides consistent service. I go to this hotel at least once a month and I've never been dissapointed by the hotel receding in service. The quality of the establishment and the service provided by the whole staff has always met my standard. Having been a repeat customer at other hotels, I've found that this isn't an easy thing to do. 3. The staff recognizes their repeat customers. This simple step of taking the time and effort to remember a customer goes a VERY long way in feeling welcomed. Without a doubt, I feel welcomed at this hotel and I look forward to more nights. Great job!

The hotel is located at the nice area and near the shopping and tourist attraction. The service is quick both check in and out. The staff is kind and helpful. The cleanliness of the room is ok and all stubs in the bathroom are sufficient.

The hotel is nice and clean. Very close to the main square, it is about a 15-minute comfortable walk. The area between the hotel and the downtown hotel is also fine; there are a lot of bars, cafes and restaurants. Everybody was friendly and helpful, The room is comfortable, the bed is ok, with the exception of the polyester duvet, the bathroom is large and well-equipped. Our room overlooking the kind of inner court was absolutely quiet. Housekeeping was impeccable. Breakfast room is spacious and the food is excellent, a great variety of hot and cold things, danishes, juices and fruits. At the end of a long trip and many different kinds of accommodation this was a perfect choice.

Have been stayed for 2 nights. Very friendly staff. We have stayed in Privelagge room - the most modern and nice Mercure I have seen. Was very enjoying the stay. Parking facilities are good and a lot of space. Sauna was very clean and comfortable to use. I had a chance to use gym area. There are nice equipment available. Thanks a lot for such pleasant stay.

Well situated but not very nice hotel. Rooms need a refresh style and the menu is too short. Mercure brand should take care of its image. We are in 2018 and you feel like in the 80'. Breakfast is ok with a little too much stress.

I stay regularly in this hotel and I am generally satisfied there. Currently there is a reconstruction ongoing but unlike during my last stay, it is not noisy and disturbing at all. I really enjoy the comfort of the rooms, the choice at the breakfast and the high level and commitment of the staff.

We had a very pleasant stay. The lady at the front spoke perfect English. She circled all the places of interest on the map. Our complimentary cocktail came with a lovely smile and delicious olives wrapped in prosciutto!!! My room had the scaffolding on it so privacy was a problem. However my brother and his wife were fine but were woken up by the workmen, There was no apology for the disturbances when we arrived. The hotel was a little harder to find due to the scaffolding.

I returned to this hotel for a 2-night stay to visit friends. The hotel is very conveniently located and is well maintained, even during the currently ongoing constructions (expansions). I would certainly stay there again.

Introduction: I'm used to sleep in hostel, and not to go around and spend night in this kind of fancy hotel, so you know what's the level of my tolerance and flexibility, normally. Point is that, they are making renovation works on the facade.The first day I was waken up by drills on my head at 07.30 a.m. I asked to change room in the morning, and they gave me another one, close by. I went up, made my bag, moved it from one room to another and left for the conference I had to attend. The second room was slightly quieter, but when I tried to have a rest in the afternoon again unbearable noises. I had asked to be moved the farthest away from the noise but they told me "If tomorrow morning you still have problems come down and we will solve it." Luckily I could be able to "test" the room before risking to be waken up again by drill the day after. The third room was ok to sleep into but only with earplugs. They should really tell people beforehand of this works, and/or make a discount and/or offer other services. Tell people beforehand so either I don't come, or I ask for a specific room, or I know that there are works, at the bare minimum.