Pullman Basel Europe Hotel 4 stars

Customer review rating 4.6/5 5,322 reviews

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Pullman Basel Europe
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+ 18 Services

Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058 basel
switzerland

Tel: +41616908080

Fax: (+41)61/6908880

Check-in from 14h00

Check out up to 12h00

  • BASEL TRAM :  1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS :47.563069, 7.59784

Companies

  • BASF 1.0 km / 0.62 mi
  • DSM 5.0 km / 3.11 mi
  • HUNTSMAN 1.0 km / 0.62 mi
  • NOVARTIS 1.0 km / 0.62 mi
  • ROCHE 0.8 km / 0.5 mi
  • SYNGENTA 0.5 km / 0.31 mi
Companies

Your meetings and events

A multitude of possibilities are available to anyone planning a meeting at the Pullman Basel Europe hotel. Six well-lit and air-conditioned meeting rooms span over 5382 sq. ft. (500 sq. m), the biggest of which is the gallery offering 1937 sq. ft.Feel refreshed as you go through the agenda: Participants can fill up on Basel air on the attractive garden terrace - the perfect place for a short coffee break.The Pullman Co-Meeting concept is also put into action here in the form of modern communication and presentation technology, high-quality and well-equipped meeting rooms and Pullman's motivated and experienced event and IT solutions managers.

Room descriptions and layouts

10 

meeting rooms

From 1 to 260 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • On request

  • Lectern

  • Day light

  • WIFI access

  • On request

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.

Classic Double Room with a queen-size or king-size bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Classic Double Room with a queen-size bed, its own roof terrace and garden view

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: Garden View *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Superior Double Room with twin beds or one king bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Deluxe Room with twin beds or one king-size bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Classic Single Room with 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 18 m² / 194 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

BISTRO EUROPE

Type of cuisine: International

Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR EUROPE

Non contractual photo

After a hectic day of appointments or sightseeing, there is nothing to beat a relaxed drink at our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,322 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,056 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well organized for Covid

Customer review rating 4.5/5

Bertrand S. Business - 18/02/2021 Confirmed reviews ALL

Everything was perfect

Perfect

TripAdvisor rating 5.0/5

grafu 08/02/2021 TripAdvisor review

It's the first time I stayed in this hotel. Everything was perfect, the location, its really near the center. Easy access by local transportation. Also easy access by car. The personnel was kind and professional. The room cleaned. The bed comfortable

Very practical location for my needs

Customer review rating 4.5/5

Anonymous Business - 24/01/2021 Confirmed reviews ALL

What was good that there was an opportunity for dinner while there is lock down in Basel and all restaurants were closed!

Dear Guest, Thank you for the great review of our hotel! We are glad that it is still allowed for us to serve our hotel guests in the restaurant so you could enjoyed your dinner. We hope to see you again very soon. Sincerely, Your Team of the Hotel Pullman Basel Europe

Once again, I felt

Customer review rating 4.0/5

Julien H. Couples - 10/01/2021 Confirmed reviews ALL

I liked the atmosphere with this hotel and the design of the room fits my needs a lot. Dinner was great, even though it was lockdown in Basel, still enough choices and it was nice to taste it! Staffs at the front desk were as usual pleasant and professional. I would definitely stay again.

Dear Julien,, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Great stay

Customer review rating 5.0/5

Yvan B. Solo - 09/12/2020 Confirmed reviews ALL

Hello, I was really pleased of my stay at Pullman Europe Basel hotel and this especially to the receptionist named Vanessa. She is very dynamic & customer focussed/minded. She is definitely a very valuable asset to the Accor Group. Kind regards Yvan B.

Dear Yvan, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. You can be sure that we shared it with V. immediately. Of course this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Work

Customer review rating 5.0/5

Rene Z. Business - 29/11/2020 Confirmed reviews ALL

As always everything has been great, the guys (female and male) at the reception are awesome.

Dear Rene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and i am proud of the rating for our reception team. Daily we do our best to make our guests stay most pleasant possible, your words shows us we are on a good way. We hope to see you soon. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

High Standard Conditions and Great Support in these Difficult Times!

Customer review rating 5.0/5

Mrs. K. Couples - 28/11/2020 Confirmed reviews ALL

So grateful to the whole team of the Pullman Basel Europe! They do their best to help guests to survive in these times, when nobody can guarantee anything! We planned to stay only 3 nights, but ended up staying 16 nights due to the closed borders of the countries we were supposed to move further.

Dear Markhamat K., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is been a pleasure to have you guys staying with us! It is always great to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Enjoyable stay

Customer review rating 4.5/5

Ognjen Business - 09/11/2020 Confirmed reviews ALL

Well located, stay was a great pleasure, proffesional service, very kind personnel

Dear Ognjen, We very much appreciate your great review regarding your last stay with us! I am glad you had such an great experience with our breakfast team! It our all goal to make our guests having an pleasant stay whilst taking care of the corona regulations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, TOBIAS GIESSLER FRONT OFFICE MANAGER PULLMAN BASEL EUROPE CLARASTRASSE 43 BASEL 4005 – SWITZERLAND T. +41 (61) 690 87 07 TO…

Great Stay, good central location

Customer review rating 4.5/5

Lee Business - 08/11/2020 Confirmed reviews ALL

Very pleasant hotel, friendly staff

Dear Lee, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. I am glad that we did fulfill your expectations! If there is anything we can do for you to make your stay even more pleasant feel always free to contact us anytime. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Pleasant weekend stay

Customer review rating 4.5/5

Dominique Couples - 08/11/2020 Confirmed reviews ALL

Overall pleasant stay over weekend. Well located modern hotel. In times of covid a big thanks to the friendly staff who kept the hotel up and running while the hotel felt pretty empty

Dear Dominique, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. After the time changed pretty much in the hospitality, we do focus even more on our guests having a great time! I am glad we fulfilled your expectations! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Comfortable stay

Customer review rating 4.5/5

Ivan Business - 08/11/2020 Confirmed reviews ALL

The staff was extremely friendly and helpful. The hotel is comfortable, and the sanitary measures anti COVID are strictly implemented. Tasty breakfast.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Tobias Giessler Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Really nice hotel in the Hart of Basel!

TripAdvisor rating 5.0/5

ibelenkov Business - 21/08/2020 TripAdvisor review

It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

Dear ibelenkov, Thank you for choosing to stay at Pullman Basel Europe and for taking the time to share your experience with us. I am very glad to know that we are always exceeding your expectations, and that Tobias, our Front Office Manager, made your stay truly memorable. I will make sure to share your comments with him, and I know he will be delighted to hear them. Thank you again for sharing your feedback, and we look forward to welcoming you back soon for another wonderful experience. Kind regards, Nicolas Rimelin Hotel Manager

A hotel close to the city center

Customer review rating 3.5/5

Z. J. Couples - 10/08/2020 Confirmed reviews ALL

We decided on short notice to spend the weekend in Basel and booked the Pullmann hotel. Reception and first impression - entrance hall is not eyes catchy and you will not keep it in your mind. Room : relatively spacious but the room was prepared for one person only. One wardrobe, one set of shampoo, gel,.... Cleanness: very good Breakfast : one breakfast was offered as we could not enjoy the two welcome drinks. Breakfast itself is neither at a Pullmann level nor at a Novotel level even. In the room we have not found any greetings from the hotel manager nor a welcoming treat as it is commun and very nice in other accor hotels.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Team of the Hotel Pullman Basel

A bit disappointing due to the restaurant

Customer review rating 3.0/5

Magali N. Couples - 08/08/2020 Confirmed reviews ALL

The hotel is well located, walking distance to the historic center of Basel. They have a garage which makes it easy to park if you come by car. The bedroom with terrace is very well furnished (bed is highly comfortable). The restaurant is very expensive while the food is average and portions are very small...moules frites for 34CHF but without frites, if you want the fries you need to add the side for 7CHF. They should just called it moules then... the restaurant closes at 10pm but for an unknown reason we we told at 9pm that the kitchen was closed while we were ready to order dessert...so no dessert...glad the waiter proposed a choco cake that was available. The waiter was not very friendly, same for the check in...very cold experience. Breakfast was good, with a lot of options and a great waiteress (blond lady), she is very welcoming, warm, and anticipates needs of customers. Please keep her!

Dear Magali, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Team of the Hotel Pullman Basel Europe

very friendly staff ! well located and excellent stay!

Customer review rating 5.0/5

S. R. Families - 28/02/2020 Confirmed reviews ALL

we were entierely satisfied as always during our previous stays in your hotel ! very well situated carpark inside the hotel building !

Dear R. S., thank you soo much for the 100 from 100 pionts! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Great stay and great staff.

Customer review rating 5.0/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Sarah Antenion was super awesome at the front desk and another manager who was a Cuban woman. They were super nice and gave me good advice with food and visit recommendation.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. I am very happy to hear that great feedback, I will share your positive comments with Sarah and Evelyn, Thank you soo much! We hope your next visit will be as pleasant as the previous one. Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Lovely hotel and staff - a shame about the building works next door!

Customer review rating 3.0/5

Colin H. Couples - 25/02/2020 Confirmed reviews ALL

The hotel is very nice and the staff very friendly. However there is a lot of construction work on another area at the rear of the hotel which started just after 7am. This was a leisure trip so my sleep was disturbed. Not the hotel’s fault at all but perhaps we could have been told or given a room the other side of the hotel if available.

Dear Colin H., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the construction work a few houses further on, we unfortunately have no influence on their start of work. Bur of course we regret that your sleep was disturbed so early in the morning. We would be pleased to note your room preference for a future stay. We appreciate your sharing your concerns, and it is our hope to welcome you again in the near future. Sincerely, Laura-Marie Platen ASSISTANT REVENUE MANAGEMENT, MARKETING & SALES PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Basel Card included!

Customer review rating 4.5/5

Ulrike Solo - 24/02/2020 Confirmed reviews ALL

Besides nice room, great breakfast and good service I value the Basel Card, which is worth a lot!

Dear Ulrike, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Fine but

Customer review rating 3.0/5

J. Business - 23/02/2020 Confirmed reviews ALL

All well but - much too complex electronic system - closing screen and having right room temperature not possible - shower cold/hot water mixing did nort work - very uncomfortable

Dear Yvan J., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to our facility management and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura-Marie Platen ASSISTANT REVENUE MANAGEMENT, MARKETING & SALES PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

I almost feel like at home

Customer review rating 4.5/5

Nejc S. Business - 23/02/2020 Confirmed reviews ALL

I enjoy staying at the hotel. It’s convinient location, modern design, warm feeling of the rooms as well as nice staff, is making my stay feel very comfortable. Starting a day with a very good seletion and quality of breakfast, to room light, comfort, bed comfort and pillows, linen, cleanliness and really nice staff, making your stay enjoyable. There are minor things that would make it perfect: room temperature air - possible to modify the temperature, but air feels a bit dry. Opening the window helps, but exposes you to the noise of trams and not the best for light sleepers. I’ve requested the room in the residence, but was not given unfortunately. I missed the food menu in the room this time and small instructions on how to connect you handheld device to the TV for media streaming. Rainshower in the bathroom slightly sprinkling out of the shower area. Curtains in my room - 603, went up by themselves twice in the middle of the night.

Dear Nejc S., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very sorry about your roller shutters, they go up automatically in wind and bad weather to avoid damage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

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