Pullman Basel Europe Hotel 4 stars

Customer review rating 4.6/5 5,203 reviews

Pullman Basel Europe
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Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058
basel
switzerland

Tel: +41616908080

Fax: (+41)61/6908880

Check-in from 14h00

Check out up to 12h00

  • BASEL TRAM :  1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS :47.563069, 7.59784

Companies

  • BASF 1.0 km / 0.62 mi
  • DSM 5.0 km / 3.11 mi
  • HUNTSMAN 1.0 km / 0.62 mi
  • NOVARTIS 1.0 km / 0.62 mi
  • ROCHE 0.8 km / 0.5 mi
  • SYNGENTA 0.5 km / 0.31 mi
Companies

Your meetings and events

A multitude of possibilities are available to anyone planning a meeting at the Pullman Basel Europe hotel. Six well-lit and air-conditioned meeting rooms span over 5382 sq. ft. (500 sq. m), the biggest of which is the gallery offering 1937 sq. ft.Feel refreshed as you go through the agenda: Participants can fill up on Basel air on the attractive garden terrace - the perfect place for a short coffee break.The Pullman Co-Meeting concept is also put into action here in the form of modern communication and presentation technology, high-quality and well-equipped meeting rooms and Pullman's motivated and experienced event and IT solutions managers.

10 

meeting rooms

From 1 to 260 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • On request

  • Lectern

  • Day light

  • WIFI access

  • On request

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.

Classic Double Room with a queen-size or king-size bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Classic Double Room with a queen-size bed, its own roof terrace and garden view

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Superior Double Room with twin beds or one king bed

Accessible room
  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Deluxe Room with twin beds or one king-size bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Classic Single Room with 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

BISTRO EUROPE

Type of cuisine: International

Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR EUROPE

Non contractual photo

After a hectic day of appointments or sightseeing, there is nothing to beat a relaxed drink at our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,203 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,040 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

very friendly staff ! well located and excellent stay!

Customer review rating 4.6/5

S. R. Families - 28/02/2020 Confirmed reviews ALL

we were entierely satisfied as always during our previous stays in your hotel ! very well situated carpark inside the hotel building !

Dear R. S., thank you soo much for the 100 from 100 pionts! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Great stay and great staff.

Customer review rating 4.6/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Sarah Antenion was super awesome at the front desk and another manager who was a Cuban woman. They were super nice and gave me good advice with food and visit recommendation.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. I am very happy to hear that great feedback, I will share your positive comments with Sarah and Evelyn, Thank you soo much! We hope your next visit will be as pleasant as the previous one. Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Lovely hotel and staff - a shame about the building works next door!

Customer review rating 4.6/5

Colin H. Couples - 25/02/2020 Confirmed reviews ALL

The hotel is very nice and the staff very friendly. However there is a lot of construction work on another area at the rear of the hotel which started just after 7am. This was a leisure trip so my sleep was disturbed. Not the hotel’s fault at all but perhaps we could have been told or given a room the other side of the hotel if available.

Dear Colin H., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the construction work a few houses further on, we unfortunately have no influence on their start of work. Bur of course we regret that your sleep was disturbed so early in the morning. We would be pleased to note your room preference for a future stay. We appreciate your sharing your concerns, and it is our hope to welcome you again in the near future. Sincerely, Laura-Marie Platen ASSISTANT REVENUE MANAGEMENT, MARKETING & SALES PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Basel Card included!

Customer review rating 4.6/5

Ulrike Solo - 24/02/2020 Confirmed reviews ALL

Besides nice room, great breakfast and good service I value the Basel Card, which is worth a lot!

Dear Ulrike, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Fine but

Customer review rating 4.6/5

J. Business - 23/02/2020 Confirmed reviews ALL

All well but - much too complex electronic system - closing screen and having right room temperature not possible - shower cold/hot water mixing did nort work - very uncomfortable

Dear Yvan J., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to our facility management and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura-Marie Platen ASSISTANT REVENUE MANAGEMENT, MARKETING & SALES PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

I almost feel like at home

Customer review rating 4.6/5

Nejc S. Business - 23/02/2020 Confirmed reviews ALL

I enjoy staying at the hotel. It’s convinient location, modern design, warm feeling of the rooms as well as nice staff, is making my stay feel very comfortable. Starting a day with a very good seletion and quality of breakfast, to room light, comfort, bed comfort and pillows, linen, cleanliness and really nice staff, making your stay enjoyable. There are minor things that would make it perfect: room temperature air - possible to modify the temperature, but air feels a bit dry. Opening the window helps, but exposes you to the noise of trams and not the best for light sleepers. I’ve requested the room in the residence, but was not given unfortunately. I missed the food menu in the room this time and small instructions on how to connect you handheld device to the TV for media streaming. Rainshower in the bathroom slightly sprinkling out of the shower area. Curtains in my room - 603, went up by themselves twice in the middle of the night.

Dear Nejc S., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very sorry about your roller shutters, they go up automatically in wind and bad weather to avoid damage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

courtesy and comfort

Customer review rating 4.6/5

Valeria Couples - 20/02/2020 Confirmed reviews ALL

High quality accommodation, room equipped with all useful comfort, complimentary water and coffee (which I really appreciate). Very friendly staff and good breakfast (room service was great).

Dear Valeria, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ FRONT DESK PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Great location and comfortable

Customer review rating 4.6/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Was in town for work and stayed at the Pullman for a week. Very conveniently located for meetings in the office. Also had a 2.5 day meeting at the Pullman, where the accomodations were also very good.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Comfortable room

Customer review rating 4.6/5

Lisha Business - 17/02/2020 Confirmed reviews ALL

+ Comfortable rooms, good location and services. Areas of improvement: Wish to have water in glass bottles rather than plastic.

Dear Lisha, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I give you right with the point of the water bottles and pass this on to the appropriate department Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Convenient location to the office

Customer review rating 4.6/5

Stephanie G. Business - 16/02/2020 Confirmed reviews ALL

Business related stay. I also had a birthday, however was surprised there was no acknowledgment from the hotel as the travel company highlighted this on the booking . Only a few months earlier, the staff were lovely for my husband’s birthday and provided a bottle of Prosecco to celebrate and yet I received nothing.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive feedback. I will share your comments with our team. Furthermore we would like to apologize for the inconvenience and for the fact that our team didn't organized anything for your Birthday. This is definitely not our standard. In any case, I have put this in your guestprofile. So that it will not be forgotten next year. Thank you again for sharing your experience, and we hope your next visit will be Pleasant. Sincerely, EVELYN TELLEZ FRONT DESK PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Friendly staff

Customer review rating 4.6/5

Jenn Business - 16/02/2020 Confirmed reviews ALL

Have had better experience in the past - maybe because I was I a larger room.

Dear Jenn, Thank you very much for your comment regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive any kind of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Really nice stay.

Customer review rating 4.6/5

I P. Couples - 15/02/2020 Confirmed reviews ALL

Really nice hotel and not far from all the main attractions in Basle. Check in by male receptionist (Vincent ?) was quick and efficient. He provided us with a wealth of advice and information which we used throughout our stay. Breakfast was good and all the staff working in this area were friendly/polite and cheery.

Dear IPagan, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your words of praise, I am happy to pass the compliment on to Vincent Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Good stay, nice rooms

Customer review rating 4.6/5

Leo V. G. Couples - 09/02/2020 Confirmed reviews ALL

stayed in Pullman for one night, perfect location, very friendly staff. I asked at tie of booking whether it was possible to charge my Tesla in the garage. I got the confirmation that EV's could be charged but I could not reserve upfront a parking lot fitted with a charging station, lucky for me that parking space was available at time of arrival. Nevertheless, I was expecting a true charging station with a T2 socket or T2 cable but the parking space was just equipped with an ordinary red socket. This is not a real charging station and you must have the right charge cable with you to connect to that red socket (which of course I did not have). T2 cable and charging stations are the standard in Europe. My strong suggestion to Pullman is to swap the 2 red sockets and change them into 2 real T2 charging stations. You will make many EV drivers very happy.

Dear Leo, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, I will give your feedback regarding the station for Electric cars to the Person in charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ FRONT DESK PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Efficient & friendly staff

Customer review rating 4.6/5

Andrew Business - 06/02/2020 Confirmed reviews ALL

Easy check-in & check-out. Friendly & professional staff Beautiful & comfortable rooms

Dear Michiel S., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ GUERRERO PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Well located, elegant room, nice breakfast

Customer review rating 4.6/5

Faruk B. Families - 03/02/2020 Confirmed reviews ALL

We stayed only one night. Hotel is very good located. Tram stop is just 20 seconds walk away. Car park is very big. Staff (reception and restaurant) are very kind and helpful. They gave us Basel card for free. It was very nice. We are delighted. Room was very nice designed.?Breakfast was good. Every point of the hotel was very clean.

Dear Faruk B., Thank you very much for your great feedback and the nice words. We are very pleased that you were able to enjoy your stay at Pullman Basel Europe and that we were able to convince you with our service. I will definitely forward your feedback to our team. Feedback of this kind is always a nice motivation for our daily work. We would be very pleased to welcome you soon as our guest. Sincerely, EVELYN TELLEZ GUERRERO PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Nice and helpful staff

Customer review rating 4.6/5

Alexandra Business - 01/02/2020 Confirmed reviews ALL

Helpful staff, changed room as your pipelines are not ok and smell was disturbing... Also breakfast can be more diversified, I stood 2 weeks with you and got bored of that selection. Hotel has no views.

Dear Alexandra, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ GUERRERO PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Very well located for a short stay. Fine and large rooms

Customer review rating 4.6/5

Theodoros L. Families - 27/01/2020 Confirmed reviews ALL

Nice hotel with the advantage of a direct access parking. Breakfast good but could be upgraded.

Dear Theodoros L., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Excellent stay

Customer review rating 4.6/5

Bart Friends - 21/01/2020 Confirmed reviews ALL

Location, comfort, staff attitude, all good reasons to stay here when in Basel

Dear Bart, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Cleaning Room

Customer review rating 4.6/5

Nancy Business - 20/01/2020 Confirmed reviews ALL

I can't understand why everytime I hang up my towel, the cleaning people keep changing new ones for me. I don't need new towels everyday. Room cleaners also replenish my coffee with ALL decaffeinated pods. They need to be better trained, the ones with red dots are decaf. I'm currently staying in room 419 until this Friday. Room service the same thing, Seems like they were trained that way.

Dear Nancy, Thank you for your honest feedback. I apologize for the inconvenience, the point with the towels I completely understand, we have already consulted the Housekeeping team, they will take your comments into account. Please excuse the decaffeinated coffee pods, this was a misunderstanding, we thought that you only want decaffeinated coffee pods, we also forwarded this point to the Housekeeping team. If there are any further discrepancies, please contact the front desk team. We will of course take care of this immediately. We apologize again and wish you a pleasant stay in our hotel. Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Environmental control issues

Customer review rating 4.6/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

We really enjoy the convenience and location of the hotel; however, the winter is always uncomfortable as the rooms get too warm and the temperature cannot to controlled to cool down the environment. Rooms are too noise in the front to open a window and sleep peacefully due the tram lines. Same issue also with the water temperature control in the baths, always too hot or too cold with stability issues. We are actually thinking of switching hotels in the future as the sleep becomes very uncomfortable.

Dear Paras D., First of all, I wholeheartedly apologize to you for the late reply. Due to a technical synchronization error, we saw that you did not receive our answer immediately after your stay in January. Therefore I would like to go into your review again. Thank you very much for taking the time to tell us about your experience at the Pullman Basel Europe. We are pleased that you appreciate the comfort and location of the hotel. Regarding the room temperature I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooms feature an innovative, forward-looking heating / cooling ceiling that functions using warm or cold water. The room temperature is pre-set but can be individually adjusted up or down by around 2 degrees using the room thermostat. Since this was still too warm in the room for you and you would like to open the window, we will be happy to note that you want a room to the back to the quiet garden. So you have the possibility to sleep with the window open at any time. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the water stability problem to our engineer to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, LAURA-MARIE PLATEN ASSISTANT REVENUE MANAGEMENT, MARKETING & SALES PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM
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