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Pullman Basel Europe Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 5,798 reviews

Pullman Basel Europe
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+ 20 Services

Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058 basel
switzerland

Tel: +41616908080

Fax: (+41)61/6908880

Check-in from 15h00

Check out up to 12h00

  • BASEL TRAM :  1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS :47.563069, 7.59784

Companies

  • BASF 1.0 km / 0.62 mi
  • DSM 5.0 km / 3.11 mi
  • HUNTSMAN 1.0 km / 0.62 mi
  • NOVARTIS 1.0 km / 0.62 mi
  • ROCHE 0.8 km / 0.5 mi
  • SYNGENTA 0.5 km / 0.31 mi

Hotel services

BISTRO EUROPE

Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 141 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 141 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Italian
    • French
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • CO-OP EUROPE Additional charge
    • On site
    • 100 parking spaces
    • Public

Your meetings and events

A multitude of possibilities are available to anyone planning a meeting at the Pullman Basel Europe hotel. Six well-lit and air-conditioned meeting rooms span over 5382 sq. ft. (500 sq. m), the biggest of which is the gallery offering 1937 sq. ft.Feel refreshed as you go through the agenda: Participants can fill up on Basel air on the attractive garden terrace - the perfect place for a short coffee break.The Pullman Co-Meeting concept is also put into action here in the form of modern communication and presentation technology, high-quality and well-equipped meeting rooms and Pullman's motivated and experienced event and IT solutions managers.

Room descriptions and layouts

10 

meeting rooms

From 1 to 260 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • On request

  • Lectern

  • Day light

  • WIFI access

  • On request

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,798 reviews

TripAdvisor Rating 4.5/5

1,090 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good , food and nice staff. Great location too.

Customer review rating 4.0/5

Anonymous Business - 10/11/2021 Confirmed reviews ALL

Close to the conference center and walking distance to most great sites in Basel. Staff was friendly and the dining room served very nice meals. Breakfast was overpriced and the room amenities were not replenished daily.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe

Excellent and friendly hotel

Customer review rating 5.0/5

Anonymous Business - 06/11/2021 Confirmed reviews ALL

I always enjoy staying in the Pullman hotel in Basel. This time it was pretty crowded as there were a lot of different events going on in Basel. I asked for a quiet room and received one in the backyard, which I very much appreciated.

Dear guest, Thank you very much for reviewing your stay at the Pullman Basel Europe. We are pleased to hear that you enjoyed your time in Basel and were grateful about a quiet room to the backyard. We are always happy to welcome you back and wish you all the best in the meantime. Kind regards, Your Pullman Basel Europe

Nice stay

Customer review rating 4.5/5

Marc Couples - 04/11/2021 Confirmed reviews ALL

Nice quiet room with beautiful view, comfortable bedding, helpful staff

Dear Marc, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the Hotel Pullman Basel Europe

Really bad customer service

Customer review rating 0.5/5

Laura Business - 04/11/2021 Confirmed reviews ALL

So you charged my credit card twice, gave me just one invoice and nobody cares. I would say that "I do not recommend" is just not enough. I

Dear Laura, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry for the inconvenience regarding the room payment. Meanwhile after we understood the situation of course you got the credit back to your credit card immediately. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tobias Giessler Front Office Manager PULLMAN BASEL EUROPE

Satisfying and Clean Stay

Customer review rating 5.0/5

Anonymous Solo - 04/11/2021 Confirmed reviews ALL

- Convenient transportation pass given when checked in. - Simple check-in and check-out. - Very clean & convenient room. - Very timely room service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe
Customer review rating 3.5/5

I D. W. T. W. M. N. Business - 04/11/2021 Confirmed reviews ALL

Very nice ladies in the breakfast room; one mean, arrogant woman in the reception with long nails and allowing herself to roll eyes to customers. Single-person bedroom is really a single bed; small but ok. Gym was painted while I was doing yoga and other guest was running -- great for health!

Dear guest, We appreciate you for taking the time to tell us about your experience at the Pullman Basel Europe. We are an enthusiastic and dedicated team. Our utmost goal is to provide a superior service experience for every customer. Therefore, we are sorry that your stay did not meet your expectations and you had some complications during your time with us. We will forward your feedback to the corresponding departments and discuss the issues in our team. Thank you for sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudia Oberli Assistant Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Such a great hotel

TripAdvisor rating 5.0/5

kyriacosk619 26/10/2021 TripAdvisor review

This was the second Pullman hotel I stayed after the one I stayed in Berlin. And it met all my expectations. Top location, great rooms, helpful and kind staff. It was my first time in Basel and the staff helped me to explore and walk around the city with there tips and guidance.

well located and nice hotel

Customer review rating 4.5/5

Frances G. Families - 23/10/2021 Confirmed reviews ALL

very comfortable stay and friendly service.

Great hotel

Customer review rating 5.0/5

Judy Couples - 20/10/2021 Confirmed reviews ALL

We were upgraded, which was so nice. The hotel is a short walk to the old bridge area and town hall. Also it has a wonderful restaurant for breakfast and a good location for other restaurants in the area.

Toll

Customer review rating 4.5/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Alles tiptop

Lieber Gast Wir danken Ihnen für Ihre positive Rückmeldung. Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns im Pullman Basel Europe hatten. Gerne dürfen Sie uns bei Verbesserungsvorschlägen bezüglich des Frühstücksbuffet persönlich kontaktieren. Wir danken Ihnen für Ihre Offenheit und hoffen, Sie bald wieder bei uns in Basel begrüssen zu dürfen. Herzliche Grüsse Ihr Pullman Basel Europe Team

OK

Customer review rating 3.0/5

Pascal K. Business - 18/10/2021 Confirmed reviews ALL

+ uncomplicated reception + comfortable bed + very supportive staff - fake green touch (claiming to care for sustainability but still using disposable shampoo and soapes) - expensive for the services - very small bathroom

Dear Pascal K., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. To improve our service we take all feedback serious, your constructive words i already forwarded to housekeeping. There might be an even more eco friendly solution possible in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager
Customer review rating 5.0/5

Cecile P. Business - 06/10/2021 Confirmed reviews ALL

Have been happily staying at the Pullman Hotel every Art Basel year and will continue to do so. Great location, comfortable and clean, very friendly and polite staff.

Dear Cecile P., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms in the residence are very popular. We try as much as possible to include all wishes in the room arrangement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kolaj Front Office PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Excellent hotel

TripAdvisor rating 5.0/5

ennisobrien 20/08/2021 TripAdvisor review

Excellent breakfast, friendly and helpful staff and comfortable room. Parking is a bonus but is expensive. There is a tram stop just outside and a Basel card is included. This gives free public transport and 50% off most museums.

Dear ennisobrien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe

Not suitable to stay during summer

TripAdvisor rating 2.0/5

trajderkar 19/08/2021 TripAdvisor review

Was a very bad experience during our stay in Aug. We were awake while night since it was very warm inside the room. It was summer and the temperature outside was 30 degree plus and the AC was not working. According to Hotel Management, they cannot do anything as the setting is to maintain 2 degree less than outside temperature. This is ridiculous. I am a Gold Accor member and I do not find anything special treatment as well which I normally get in other Accor hotel. I was upgraded but the room was warm.

Dear trajderkar, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I know that in many countrys there are no regulations for the use of airconditions. Even we have to stick on the swiss requirements of course we can cool down more than two degrees less than outside. That this was still not enough to let you feel comfortable i really have to apologize for! We could not allocate an booking related to your name on tripadvisor. Please feel free to contact us directly to give us an chance to improve our guest service experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tobias Giessler Front Office Manager

City Break

TripAdvisor rating 5.0/5

266volker Couples - 08/08/2021 TripAdvisor review

nice, well equipped balcony room (not too big though, no coffee maker) decent breakfast but not fully on expected level for Pullman hotel good location (Tram free with Basel card or walking) spacious in-house parking friendly staff

Lieber 266volker, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team des Hotel Pullman Basel Europe

Perfect

TripAdvisor rating 5.0/5

grafu 08/02/2021 TripAdvisor review

It's the first time I stayed in this hotel. Everything was perfect, the location, its really near the center. Easy access by local transportation. Also easy access by car. The personnel was kind and professional. The room cleaned. The bed comfortable

Dear Grafu, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Really nice hotel in the Hart of Basel!

TripAdvisor rating 5.0/5

ibelenkov Business - 21/08/2020 TripAdvisor review

It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

Dear ibelenkov, Thank you for choosing to stay at Pullman Basel Europe and for taking the time to share your experience with us. I am very glad to know that we are always exceeding your expectations, and that Tobias, our Front Office Manager, made your stay truly memorable. I will make sure to share your comments with him, and I know he will be delighted to hear them. Thank you again for sharing your feedback, and we look forward to welcoming you back soon for another wonderful experience. Kind regards, Nicolas Rimelin Hotel Manager

Modern hotel one of the best in Basel but room was too hot in winter

TripAdvisor rating 4.0/5

gavin m Business - 12/01/2020 TripAdvisor review

Modern & comfortable hotel the only small detraction is that the room was so hot it was difficult to sleep. By the 2nd night I had progressively adjusted the heating controls to minimum which made it better. As I stayed in January it seems the heating in the hotel was turned up too high.

Dear gavin m Thank you for your great rating and your feedback. I'm really sorry to read that you room were to warm during your stay. It would helps me to clarify if you could let me know in which room you stayed. Feel free to write me: patricia.randazzo@balehotels.ch Best regards Patricia Randazzo Front Office Manager

Relaxed, friendly and well equipped

TripAdvisor rating 5.0/5

EnglandNorth Couples - 05/01/2020 TripAdvisor review

Great place, welcoming check-in, spotlessly clean room, nespresso coffee machine, free water. Helpful reception staff. Good location next to tram stop. Free transport on trams and buses with complimentary Basel card.

Dear EnglandNorth, wow... Thank you on behalf of the entire PULLMAN Basel Europe Team for your terrific rating and such nice feedback. I will not miss to share it with the entire team. We all hope to welcome you again for your next stay at Basel. Regards Patricia Randazzo Front Office Manager

great spot

TripAdvisor rating 5.0/5

nickjH2780LR Family - 04/01/2020 TripAdvisor review

Great hotel - friendly efficient actually really would have liked to eat there but as always you think to yourself got to go out such a great spot - walk in 10 mins - tram you are there I would stay here again in a heat beat

Dear nickjH2780LR, wow... What a fantastic rating and feedback. I'm really pleased to read that you enjoyed it so much with us and hope to welcome you again. Best regards Patricia Randazzo Front Office Manager

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