Mercure Nadi 3 stars
TripAdvisor rating 3.0/5 991 reviews
Queens Road, Nadi Airport
LOCAL BUS: VARIOUS
NADI AIRPORT At 7km / 4.35 miles - Shuttle free
PORT OF DENARAU At 8km / 4 miles
PORT OF DENARAU At 8km / 4.97 miles
Check-in from - Check out up to
- Swimming pool
- Car park
- Air conditioning
Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.
We have the solution for your perfect holiday. Stay in the airconditioned Superior Room, our spacious Deluxe Room Queen with private balcony and overlooking the pool or garden, or Deluxe Room King for an even more comfortable night sleep.
Our guest reviews
Our guest reviews
100% genuine reviews from our guestsFind out more
Great service but facilities not value for money
TripAdvisor rating 3.0/5
aptraveller01 TripAdvisor review
We stayed 4 nights. I was horrified by the broken and dirty shower space. rooms were ok. The breakfast was amazing and the service and staff we great and made our stay bearable. Easy access to the nearest shopping centre and local transport eg. buses or taxis. Hotel rooms do not look anything like the pictures. Management needs to fix the rooms. AC units are so noisy we couldn't sleep.
Bula Vinaka Ash, Thank you for taking out your time to post this review. We are glad to hear that you enjoyed your stay with us. Our staff members are our true assets and I am pleased to hear that you enjoyed the service and not forgetting our buffet breakfast. I will surely share your feedback with the maintenance team as we look at all avenues to improve our guest experience. Look forward to welcoming you back to our little paradise. Vinaka, Team Mercure Nadi
OK for a night, but rooms need a major upgrade
TripAdvisor rating 3.0/5
camcgreg TripAdvisor review
Stayed one night due to ferry to flights transfer Hotel reception and restaurant fine, but very understaffed Called reception as only had 3 towels for family of 4, gave up and walked to reception instead. Food in restaurant good, but being asked to withdraw cash from an ATM as there credit card machines slow, or leave the restaurant as they wanted to sweep the floor at 10am, shows little Customer understanding The Rooms were small, balcony unusable as chairs covered in bird droppings, and there no insect screen on door, so ventilation was aircon or lots of mozzies. Beds comfortable, but there was no power points near the bed, everything hard wired. The bathroom door was hanging off its runner, with mold in the bathroom as no real ventilation, a tap that fired water straight at you, and sure that the mozzies were coming from the drains, as the only ventilation in the bathroom was closed, as the insect screens broken Not a bad hotel, but with some loving care, could be a whole lot better
Bula Vinaka Camcgreg, Thank you for taking out your time to post this review. I have reviewed the details of your feedback and spoken to the relevant Managers as we address the concerns you have highlighted with the absolute desire to deliver positive guest stay experiences and work on avenues to prevent any future occurrence. As we are slowly recovering from the impact of COVID-19, we are gradually bringing in more staffs to ensure we look after our guests at all times. Due to the continuous fluctuation of our main power supply we had issues with our credit card machines hence we had to request our guests to withdraw money from the ATM for that short duration of time until the CC terminals were fixed. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future. Vinaka, Team Mercure Nadi
TripAdvisor rating 5.0/5
482kavinl TripAdvisor review
I stayed at the Mercure for a weekend gateway with my family. Staff were amazing especially Phil in the Kitchen. Good breakfast offering with fruits, egg station, choice of cereals and hot curry. Rooms were ok but could do a makeover. Overall a good place to stay for a short trip.
Bula Vinaka KavinL, It is always a pleasure to receive wonderful reviews such as yours. We are glad to hear that you and your family enjoyed your stay with us in our little paradise. Look forward to welcoming you back to Mercure Nadi. Vinaka, Team Mercure Nadi
Dirtiest hotel I've ever been in
TripAdvisor rating 1.0/5
478julianneh TripAdvisor review
We spent a night in Nadi at the end of last month before a transfer to the Yasawa islands. We were horrified to find that the bathroom in our room was absolutely filthy. The tiles were yellowed, the floor was grubby, and the only reason we didn't leave was that the sheets appeared to be clean. We were not provided with any drinking water and, when I checked with the reception clerk, I was told that we could buy some at the bar. We have travelled around the world and have never before come across a hotel that did not provide at least 1 small bottle of drinking water. We had breakfast in the hotel in the morning and it also was far from adequate. The last straw for us was when we sat in the open air lobby in the heat for an hour and a half waiting for our transfer to arrive, only to find out later that the company had contacted the Mercure the night before with a message for us that our transfer had been delayed. The Mercure had failed to give us that message. I tried to contact some friends who had booked to stay in the Mercure the following night but failed. I later found out from them that they were similarly horrified by all aspects of their stay at the Mercure. They even had diry sheets!
Bula Vinaka Julianne, Thank you for your review. We are disappointed that you didn’t enjoy your stay with us and we did not live up to your expectations. Your comments have been passed on to all of the relevant departments to discuss with their team members to take on board. On this occasion we seem to have fallen short in some areas for your stay hence on behalf of the team, I would like to apologies for the inconvenience. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future. Vinaka, Team Mercure Nadi
Not what I expected for Accor
TripAdvisor rating 1.0/5
cathdando TripAdvisor review
One of the noisiest place I have stay in, walls and ceiling paper thin. The whole place could do with a makeover. Our sliding bathroom door kept falling off. Glasses and dirty plates at the pool side not picked up in the 2 days we were there Couldn’t taste any alcohol in drinks as they weren’t filling with full nips ( staff pouring with back to customers
Bula Vinaka Cathdando, Thank you for taking out your time to post a review. On behalf of our entire team at Mercure Nadi, we sincerely apologies for not been able to live up to your expectation this time. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to reach out to me directly on email H6287-RM@novotelnadi.com.fj. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future. Vinaka, Team Mercure Nadi
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