Mercure Palermo Centro 4 stars

Customer review rating 4.3/5 1,710 reviews

ALLSAFE approved hotel

Mercure Palermo Centro
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+ 11 Services

Hotel extras

  • Free high-speed WIFI throughout the hotel (minimum guaranteed download speed 60 mbps)

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • ALLSAFE certificate from SGS

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • FALCONE BORSELLINO Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
Catering
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Babysitting on request Paying
  • Indoor tennis court (nearby)
  • Beach and water sports
Business services
  • 2 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 palermo
italy

Tel: +39091324911

Fax: (+39)091/6116822

Check-in from 12h00

Check out up to 12h00

  • AMAT :  101 VIA ROMA

  • Tangenziale via regione Sicilian : 

  • By plane

    FALCONE BORSELLINO At 31km / 19.26 miles - Shuttle paying

  • By boat

    PORTO PALERMO At 0.5km / 0.31 miles

GPS :38.123982, 13.360426

Companies

  • FINCANTERI 2.4 km / 1.49 mi

Your meetings and events

For business meetings and conferences, the hotel has an interview room and two elegant meeting rooms that can accommodate up to 45 people and are equipped with free WIFI and modern audiovisual equipment.Catering services available for coffee breaks and light lunches with local delicacies.

Room descriptions and layouts

meeting rooms

From 1 to 45 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

Our restaurants and bars

BAR

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Mercure Palermo Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,710 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,295 reviews

Almost professional

Customer review rating 4.0/5

Anonymous Families - 13/07/2021 Confirmed reviews ALL

The experience is generally positive.. I have had two unsatisfactory experiences which left me an unpleasant fklavor, not expected from the standard of Mercure. 1) the room is supposed available from 12 according to your claim. We arrived at 13 and we had to wait in the lobby about 15-20 minutes before having a room. One reason of the decision was associated to the immediate availability of the room, so this was very unsatisfactory. 2) the morning, while moving across the lobby to the elevator, we cold hear one employee in the breakfast zone fighting with another employee. The voice was high and it was evident that one was complaining the other for some reason. As a guest, I pretend not to experience a nervous environment in the hotel. All the rest was of high standard as expected and the room was larger than I expected. I don't think that organizing the breakfast with hourly access at 7, 8 and 9 prevents pandemics. Indeed, people instead of accessing randomly, is queued all at once in the same minutes.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our breafast room is not big enough to seat all our guest in a time thats the reason why we make 3 shifts, we try to prevent long queue outside the room, I know that is not an optimal solution but the pandemic forces it to us. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

The only good is location

Customer review rating 2.0/5

Aleksandrs G. Families - 05/07/2021 Confirmed reviews ALL

Nothing like a 4star hotel. Dirty floor, no slippers in the room, needed to beg for slippers at the reception. No water in the room - need to buy it in the bar. Breakfast was worst ever, no self service and no options - warm food just omelet and 1 bacon. Parking garage only for highly experienced drivers. I scratched the wheel and rental company charged almost 100eur for it.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Could be better

Customer review rating 3.0/5

David B. Families - 30/06/2021 Confirmed reviews ALL

I booked a superior room for me and my wife and I found the furnishing tired, the carpet stained, a hole in the mattress cover and the curtains crumpled and threadbare.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Palermo Centro, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

well located

Customer review rating 4.0/5

Florin Families - 15/06/2021 Confirmed reviews ALL

outdated furniture and not very lightly rooms

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Location is the key

Customer review rating 4.0/5

Lilly Couples - 15/06/2021 Confirmed reviews ALL

Hotel is located close to the main attractions of Palermo. Wallet parking is available, which is great (parking and driving in Palermo is challenging). We booked half-bored option - breakfast and dinner were very good. Staff very nice and helpful. Room was clean, but the furniture and floor covering ruined down. Nice big balcony with a city view.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

good stay

Customer review rating 4.0/5

Anonymous Business - 14/06/2021 Confirmed reviews ALL

good stay at Mercure in Palermo, Mercure employees always available to my requests. The cost of parking a car there was a bit high, but good enough to be sure.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Great location in the heart of Palermo

Customer review rating 3.5/5

Petr Couples - 02/06/2021 Confirmed reviews ALL

Strange silent noise in the room (number 611), we didn't even report it to the reception. Cold room not able to heat up with AC...it just didn't work for heating up. Very weak and slow Wi-Fi. The furniture was really outdated nad not in 100% shape. One reception lady was extremely helpful and kind, unfortunately she never had her name on the uniform. The other reception staff members were also nice but that lady was really amazing!!!

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Palermo Centro, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Well located, Friendly staff, Modern rooms

Customer review rating 5.0/5

Ziaur R. Families - 31/12/2020 Confirmed reviews ALL

It was an exceptional experience staying at this hotel. The hotel is close to everything so its very convenient to visit all the places. The highlight were the staff of this hotel, they were very welcoming and fiendly. They always had smile on their face, nohing is too much for them when asked. They couldn't do enough for you. We had our flight cancelled at the last min and although it was fustrating and upsetting that we were stack there but the staff made us feel happy, we had to spend our christmas in the hotel and the staff provided us with christmas meal. All the staffs were deserves praise. Namely Martina, Valeria, Nadia and Barbara, they were exceptionally outstanding in their customer service. thank you again for your hospitality and we hope to see you again in the future.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Perfecto

Customer review rating 4.5/5

R. Business - 21/11/2020 Confirmed reviews ALL

Good team, good location

Gentile Sig. R., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Palermo Centro. E’ con grande piacere che riceviamo i suoi complimenti. Soprattutto da un ospite gentile come Lei. Siamo felici abbia sempre trovato motivo di venire da noi e speriamo che continuerà a farlo. Noi saremo sempre pronti ad accoglierLa. Sarò inoltre felice di condividere le Sue ottime impressioni con lo staff Mercure, soprattutto con Martina In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Andrea Stancato General Manager

it’s a fine hotel, but it’s sad that they don’t provide iron!

TripAdvisor rating 3.0/5

Departure770865 05/11/2020 TripAdvisor review

i would actually give Mercure a 5 star but there denial in providing me with iron is what has let me to give three stars. it was really sad that they would not have an iron and iron board! breakfast was 4 on 5 dinner was 3 on 5 also it’s sad that they provide preheated frozen food in there resturant . so the bottom line is if you don’t need an iron for your clothes and you can find an alternative to there restaurant then it is a nice compact place .It’s a good hotel for 1-2 nights . But more than that i would suggest to avoid. Also may be due to covid regulations the AC was not working . also the front desk is nice and responsive.

Dear guest, Thank you for your feedback received following your recent stay at Mercure Palermo Centro. I was sorry to learn that your stay on this occasion fell short of your expectations concerning the dinner and I apologise for any discomfort or inconvenience caused by the absence of the iron and iron board. Unfortunately, as my colleague explained you, for safety reasons we cannot provide any iron and iron board in the room, but we do provide an external laundry service for any need. I would like to apologise furthermore for the dinner you experienced: the menu offers a wide range of fresh choices, I am sorry If you felt your dish was not fresh as It was supposed to be. I will talk to the F&B manager to make sure that the waiter will help any customer on this hard choice of the fresh dish. We appreciate though your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Andrea Stancato General Manager

Location, price, quality and staff - perfect

Customer review rating 5.0/5

Marek M. Couples - 03/11/2020 Confirmed reviews ALL

I was really happy with the choice I made. Hotel is well located, close to shops and all attractions. I was able to park my car in front of the hotel (which was a huge luck) and I did not move the car for two days. Room was really nice, spacious, spotless clean - definitely fantastic value for money. All hotel staff followed strict COVID-19 procedures. Breakfast was served by staff and I was really impressed. All staff (breakfast, bar and reception) were always extremely attentive, professional and always welcomed us with a genuine smile and assistance. I would definitely come back there! Higher standard rooms are nicer and the price difference wasn't big. The only issue I had is the doors which you have to focus to close - I had problems with mine and noticed neighbors left their doors open at least twice in two days - this should be looked into.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Andrea Stancato General Manager

very good location

Customer review rating 4.5/5

Christine G. Families - 14/10/2020 Confirmed reviews ALL

Very friendly staff, good breakfast, great beds!

Dear Mrs G., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato General Manager

Good location and price

Customer review rating 4.0/5

Ana Couples - 06/10/2020 Confirmed reviews ALL

Hotel is in a good location and has a good price. Check in and out was quick. Room had a good size and was always cleaned (although there is a constant sewage smell coming from the shower drain). Breakfast was ok, could be better, specially in regards to a simple thing - the eggs, instead of using this scrambled eggs dough it would be so much better if the eggs were real. In my opinion that spoils the breakfast experience.

Dear Ana Carolina L., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I am sorry to read about your experience at the breakfast though: the Staff is always available for any request. In this case, it might have been possible ask them any other egg dish, and I am sure they would have fulfil your request. Anything for making our guests' stay excellent. I hope to welcome you back soon and you give me the chance to do better for you Sincerely, Andrea Stancato Direttore/Manager

Hotel with no adequate security.

Customer review rating 0.5/5

Jose R. D. C. A. A. Couples - 26/09/2020 Confirmed reviews ALL

Well located establishment, nice breakfast, ample and comfortable room (with no carpet!), wonderful bathroom. However, we cut short our stay after being robbed in the room. We both were in home office, thus spending most of the day in the room. We left the room shortly on Saturday September 19 and on Sunday September 20. Upon our return, we found the room door open; the safe box was closed (that is, there was no sign that it had been forced), but EUR 5.000 (five thousand euros) had vanished. It is possible that a staff member knows how to open the safe box and he/she waited us to leave to enter the room. Staff directed us to report to the Police. However, we had no evidence that the money (cash) was taken, given that the safe box had not been forced. We asked staff to check the corridor video camera, but they were indifferent to our situation. We returned to Portugal immediately and then cut short our vacation, due to the loss of five thousand euro. We are ABSOLUTELY sure that the cash was in the safe box on Friday September 28. I have been a Accor's guest for many years (Gold and Business cards). It is most regrettable that a Mercure offers so little safety to its Palermo's guests. It is even more regrettable that staff was not helpful at all (on the contrary, they did not seem concerned with our situation).

Dear Mr. Jose Ricardo A., we are very sorry to read these words. According to the information in my possession, you reported the loss of money only at check-out and the Assistant Manager of the hotel, as usual, informed you that to activate the procedure you had to go to the police to make a denunciation, and only after that we could have seen the cameras but you refused and you preferred to leave. Furthermore, we inform you that the keys to unlock the safe are held exclusively by a manager and we totally exclude that they may have been used to open your safe. Please, do not hesitate to contact me directly, if you wish to discuss this matter in further details. Sincerely, Andrea Stancato Direttore/Manager

Perfect stay in heart of Palermo! Vincenza from breakfast team! :)

Customer review rating 5.0/5

Vojtech S. Friends - 26/09/2020 Confirmed reviews ALL

We really enjoyed our stay. Hotel is located in the heart of city of Palermo. All staff was very nice. Special thanks goes to Vincenza from your breakfast team! She was always smiling, attentive, always made our day since the morning. Thank you very much again! :)

Dear S., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. I will share your comments with our team, especially with Vincenza. I am sure she will be delighted by your exceptional feedback, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato General Manager

Great location and good value for money

Customer review rating 4.5/5

Anonymous Couples - 17/09/2020 Confirmed reviews ALL

Staff were friendly. The hotel communal areas were spotless, as was the room, which was spacious. Great location to walk to the centre but also to access the ferry. We will be back for sure.

Dear J., Thank you for the great review left after your stay! I will be more than happy to share it with the Staff of the Hotel Mercure Palermo Centro. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato General Manager

Convenient hotel, clean and comfortable - well placed for w/e in Palermo.

Customer review rating 4.5/5

Mick B. Couples - 15/09/2020 Confirmed reviews ALL

Very positive.

Dear B., Thank you for the great review of our hotel! We are glad to read such a nice comments you left after your stay in Hotel Mercure palermo Centro! We are more than happy that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato General Manager

Generally great!

Customer review rating 4.5/5

Julie Couples - 07/09/2020 Confirmed reviews ALL

Great room; very spacious;; inefficient air con; very helpful staff; waiter service options at breakfast slow; location good; not easy to park outside; would recommend.

Dear Julie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato General Manager

Good and clean Mercure, but bad organized

Customer review rating 4.0/5

Florian Families - 13/08/2020 Confirmed reviews ALL

The Hotel is modern, clean and the rooms are big etc. Only thing that urgently should be cleaned are the windows ;), but the bath and room are very clean. But the current covid-19 restrictions are really bad organized, at the Breakfast there is a hugh line cause only one person is serving the main dishes another person serving coffee etc.. With the same manpower there could be much better solutions (as seen in other Accor hotels). Also at the checkin i didn't received a welcome drink voucher (as platinum) and not the welcome gift on the room... Anyway... i would recommend the Hotel for a stay.

Dear Florian R., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Even more the negative feedback is important for improving ourselves Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Nice stay

TripAdvisor rating 3.0/5

jkalok Couples - 12/01/2020 TripAdvisor review

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

Dear Guest, Thank you for taking the time to share your feedback.t. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

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