Hotel - Mercure Palermo Centro
Mercure Hotel Mercure Hotel

Mercure Palermo Centro

4.0/5 2,237 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FALCONE BORSELLINO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Babysitting on request
  • Indoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Deep sea fishing/Sea fishing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

FINCANTERI2.4 km / 1.49 mi

Exhibition centre

FIERA MEDITERRANEO2 km / 1.24 mi

Your meetings and events

For business meetings and conferences, the hotel has an interview room and two elegant meeting rooms that can accommodate up to 45 people and are equipped with free WIFI and modern audiovisual equipment.Catering services available for coffee breaks and light lunches with local delicacies.

Mercure Palermo Centro Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA POLITEAMA 30 m2 2 m 30 0 30 30 0
SALA MASSIMO 35 m2 2 m 45 15 45 45 0
    • Flipchart
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

  • 93 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 1,455 reviews

Our guest reviews for
Mercure Palermo Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,237 reviews
Robert Solo - 13/02/2020 Confirmed reviews ALL
« Good for the location, service, and price »

I enjoyed my stay here. The location is a good one, within walking distance of many sights and eateries. The service was excellent, whether at the front desk, for the room, and at the breakfast buffet. The choices at the breakfast buffet were varied and tasty. I also appreciated the hors d'oeuvres that the bar area puts out in the evening. The room rate was very good and the room was comfortable; however, note that the rooms vary in size and my room was slightly smaller than the rooms I've typically had at Mercure hotels. Regardless, I was pleased with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Ho Solo - 31/01/2020 Confirmed reviews ALL
« Kind Stuff »

Although there was a bad mishap about the benefits for accor status, I am happy with their kind and helpful stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Paul Solo - 29/01/2020 Confirmed reviews ALL
« Thanks for the Upgrade! »

It was nice to have a room with a balcony, though I didn't get to spend much daylight time at the hotel. The hotel was typical of the Mercure hotels. Though the room was too warm, and there seemed to be no way to cool it. 12 minutes from the port and 30 minutes from Centrale train station was the reason I chose this particular hotel. The evening restaurant was adequate, but the menu was the same every night which was limiting for choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

K. I. Couples - 12/01/2020 Confirmed reviews ALL
« Nice stay »

Very nice stay but we expected little more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Couples - 12/01/2020 TripAdvisor review
« Nice stay »

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback.t. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Irlind A. I. Couples - 06/01/2020 Confirmed reviews ALL
« Good Hotel - Excellent location - Fresh Cannoli siciliani !!! »

Hotel's location is great. Very short distance from Politeama and Massimo Theater. The service was excellent. The breakfast was good. The fining room staff always fill the food trays. The food is served clean and Cannolis siciliani are fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Pascal Couples - 04/01/2020 Confirmed reviews ALL
« This mercure isn't in level of one Mercure , IBIS maximum »

Room not equiped Breakfast, it's not 4 stars Restaurant not good

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer,Monsieur Pascal, nos salutations distinguées. Andrea Stancato Direttore/Manager

Vijay Families - 01/01/2020 Confirmed reviews ALL
« Average »

We were given a room which was incredibly hot (like sauna). The staff knew this room’s thermostat was not working , yet it was given to us. Upon complaint we were given alternate room. The staff could have avoided this unfortunate incident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I'm sorry for what happened, but how do you know that we already know about the thermostat? Probably the room was hot for the temperature outside. Moreover we provide to change the room so we solve the problem. I think that nobody is perfect but everyone must be given the opportunity to correct his mistakes and probably we do it in this case. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

M. A. Friends - 09/12/2019 Confirmed reviews ALL
« No comment »

All was Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

John Solo - 06/12/2019 Confirmed reviews ALL
« Comfortable stay in city centre hotel. »

Friendly staff. Comfortable rooms. Pleasant breakfast. Convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Ciprian Solo - 02/12/2019 Confirmed reviews ALL
« Good stay »

Room and amenties very good. Staff helpfull. Breakfast very good. Heating not working. Parking nearby - reasonable. Expensive if compare with room price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Harper Families - 01/12/2019 Confirmed reviews ALL
« Amazing except valet parking service »

Room was clean, large and comfy. Location is great, near to shopping street and old quarter. Breakfast is delicious with a wide variety of food and drink. We came with a car. When we checked out to get the car, it turned out that our car has been mistakenly taken. The car rental agency came with a new car and GPS. But this is definitely room for improvement here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I want to clarify that the problem with your rental car was not our fault but the rental car company that park the car in the same garage that we use for our guest took the car by mistake, in fact they immediately brought you another replacement car Sincerely, Andrea Stancato Direttore/Manager

Mateo R. Solo - 17/11/2019 Confirmed reviews ALL
« Not Ideal, Would Not Stay Again »

A reviewer on TripAdvisor was correct when he wrote, “Nothing seriously wrong with Mercure, but you might find better options more ‘centrale.’” I wish I’d stayed elsewhere. First, the shower is tiny—at an athletic 6 feet, I can barely fit inside. Second, breakfast is unremarkable. I usually eat yogurt, water, and cereal (though they have bread, salami, and cheese as well). Third, no complimentary water was provided upon check-in. (I am a Platinum Accor member but even if I wasn’t, all hotels should provide guests complimentary water upon check-in.) I wish I’d have stayed at ibis Styles instead, but that hotel has an even lower rating on Google. (November 2019)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thanks for your review, this is the third one you write to us. We have already replied to you on tripavsor and google too. We have already replied that you could have asked for a room change if you didn't like the one assigned, but we didn't receive any complaints or requests during your stay from you even at check-out. You could have taken a bottle of water from the minibar and you would not have been charged and I would like to remind you that a bottle of water from the minibar costs 50 euro cents at Mecure Palermo Centro. You should remember before making so severe judgments, that fortunately are denied by so many positive reviews that we receive every day, that there are people who work hard every day to offer a service to our customers is true sometimes we can make mistakes, but I think that there have not been serious shortcomings against you. I hope you can return to Palermo to have the chance to show you that the Mercure Palermo Centro and its staff are worth much more than a 50-cent bottle of water. Sincerely Andrea Stancato Direttore/Manager

Mary M. Friends - 08/11/2019 Confirmed reviews ALL

We had asked for a transfer from the airport to hotel and also a english speaking driver To take us to Partanna to look up records of ancestry. Both requests were fulfiled . We had a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Anonymous Business - 28/10/2019 Confirmed reviews ALL
« ordinary »

The bathroom was not very clean on the walls in the shower. The room smelled of smoke and it did not help to ask the reseption to do anything about it. Personal was friendly and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Alihan G. Friends - 26/09/2019 Confirmed reviews ALL
« Good location in central Palermo »

Very central location within walking distance to attractions in central Palermo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Paul R. Friends - 18/09/2019 Confirmed reviews ALL
« Comfortable stay in welcoming hotel. »

Stayed 4 nights here as a group of 5 friends (3 rooms). Hotel was clean and comfortable and shower was good. We had dinner at the hotel on our first and last nights and were pleased with the food quality and value for money. There was a good choice at breakfast with hot food, cereals, cakes and pastries, cold meats and cheese. Coffee was good and there were fruit juices and water. Staff were pleasant and helpful, especially Liana. Only our single room had coffee making facilities and that would be our only point for improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Denis Solo - 16/09/2019 Confirmed reviews ALL
« Palerme bene »

nice location ........................................................................................... .....................................................................................

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer nos salutations distinguées. Andrea Stancato Direttore/Manager

Anonymous Couples - 14/09/2019 Confirmed reviews ALL
« Good choise »

The room was well equipped and large for Italian average. In addition, Wifi was very fast to our surprise! Breakfast was also perfect including the service. Finally, the hotel is very well situated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

John H. Couples - 13/09/2019 Confirmed reviews ALL
« City visit »

Excellent hotel in great position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

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