Novotel Florianópolis Hotel 4 stars

Customer review rating 4.3/5 7,201 reviews
Novotel Florianópolis
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+ 18 Services

Hotel extras

  • Web corner and free WIFI throughout the hotel

  • Fitness center and infinity pool

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HERCÍLIO LUZPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available
Information message

Please be informed that from March 1st to December 15th, 2020 we will be under renovations. We are working to better serve you.

Hotel location

Novotel Florianópolis

Av. Rubens de Arruda Ramos
number 2034
Santa Catarina
88015701
florianópolis
brazil

Tel: +554832026100

Fax: (+55)4832026101

Contact email

Check-in from 14h00

Check out up to 12h00

  • CURITIBA - FLORIANOPOLIS :  Catarinense Rita Maria Bus

  • SAO PAULO- FLORIANOPOLIS :  Catarinense Rita Maria Bus

  • By plane

    AEROPORTO DE NAVEGANTES At 117km / 72.7 miles

  • By plane

    HERCÍLIO LUZ At 14km / 8.7 miles - Shuttle paying

  • By car

    RODOVIA SC401 At 6km / 3.73 miles

GPS :-27.586422, -48.550508

Companies and event centres nearby

Companies

ELETROSUL8.0 km / 4.97 mi
INTELBRAS10.0 km / 6.21 mi

Congress centre

CENTROSUL CONV CENT3.5 km / 2.17 mi

Your meetings and events

Four elegant and bright rooms equipped with state-of-the art technology and equipment to meet all your business or social event needs. The hotel has a business center and a convention area measuring 2153 sq. ft. (200 m²).

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Audio and video equipment

  • WIFI access

  • Slide projector

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Accessible room

Standard Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Standard Room with twin beds and side ocean views

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Superior Room with 1 king-size bed and partial view of the sea.

  • Max. number of persons: 2
  • Area: From 25
  • Views: Bay view, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Luxury Room with 1 king-size bed and front view of the sea.

  • Max. number of persons: 2
  • Area: From 25
  • Views: Sea side, Bay view, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Our restaurants and bars

SANTA CUCINA

Type of cuisine: Italian

This warm and cosy restaurant offers innovative French cuisine in a distinctive setting. Open for breakfast, lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUBBLE BAR

Photo non contractuelle / Strictly non binding

The Novotel Florianópolis hotel has a piano bar, the Bubble Bar, an area where you can enjoy delicious drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Florianópolis

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,201 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,483 reviews

Buen hotel

Customer review rating 4.3/5

Paula Solo - 21/03/2020 Confirmed reviews ALL

Agradable estadia

Olá Sra. Paula, Agradecemos que tenha nos avaliado no seguimento da sua estada no Novotel Florianópolis, a Ilha da Magia. Foi com prazer que recebemos as suas felicitações.Não deixaremos de partilhar os seus comentários com toda a equipe .A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br.Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Uldenir Merlin Managing Director

Lovely helpful staff

Customer review rating 4.3/5

J H. Families - 21/03/2020 Confirmed reviews ALL

the Hotel staff were very good and went out of their way to help us in all aspects of our longer than anticipated stay.

Dear JH Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

Comfortable

Customer review rating 4.3/5

Felipe V. Couples - 16/03/2020 Confirmed reviews ALL

It was a pleasant stay. Service at the pool could be better. Staff at the restaurant managing room service shoul be more service oriented.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Uldenir Merlin General Manager

Perfect location.

Customer review rating 4.3/5

Bill A. Couples - 15/03/2020 Confirmed reviews ALL

One night stay to meet friends. Loved the central location and nearby restsurants.

Dear Mr. Bill Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

Great stay

Customer review rating 4.3/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

I checked in late at night, tired from a long journey. I was readily helped at the front desk and the check- in process was very quick. My room was ready, nice and spotless. The bed was comfortable, there was no noise from outside except for people along the hallways. The bathroom was nice, with a good shower. Breakfast was good, with fruits, juice, coffee and pastries available. The staff was very polite. Check out took only a few seconds.

Dear Maria Carolina Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Well located, good stay but a bit of confusion around eating options in the hotel

Customer review rating 4.3/5

Vba Business - 11/03/2020 Confirmed reviews ALL

The hotel is well located for a business trip. I arrived on Sunday and there was a bit of miscommunication around the room service, the opening hours of the restaurant. I guess it could have been a language problem. Apart from that, the staff was nice and the stay comfortable.

Thank you for the rating of our hotel! We are glad you enjoyed your stay at Novotel Florianópolis. The points placed will be worked towards continuous improvement. We look forward to your return!

Overrated...

Customer review rating 4.3/5

Alex H. Solo - 27/02/2020 Confirmed reviews ALL

The hotel is in no way a 4-star, and the reviews are way overrated. Some of the staff were helpful but the amenities are mediocre. The reason for the 1 star is because the mattresses have no protective covers and are stained. You basically sleep on one flat sheet that comes off all night. Secondly,I was given a room that smelled bad and was missing a security latch on the door.

Obrigado pela avaliação do nosso hotel!Estamos contentes que tenha apreciado sua estadia no Novotel Florianópolis. Os pontos colocados serão trabalhados para a busca da melhora contínua. Esperamos em breve o seu retorno!

Well located

Customer review rating 4.3/5

Paulette Z. Couples - 24/02/2020 Confirmed reviews ALL

The hotel has an excellent location in downtown Florianapolis.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Uldenir Merlin General Manager

good stay

Customer review rating 4.3/5

Cris Business - 17/02/2020 Confirmed reviews ALL

good breakfast and accomodations.

Dear Cris Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

excelent

Customer review rating 4.3/5

Neuza M. C. S. Couples - 10/02/2020 Confirmed reviews ALL

excelent in general( team , view, confort and localisation)

Dear Neuza Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Great Stay!

Customer review rating 4.3/5

Renato Business - 02/02/2020 Confirmed reviews ALL

Working trip but staff was super friendly as usual from the reception to the restaurant. This is one of the best hotels I usually stay. Definitely recommend and definitely is an option when visiting Flripa when on vacations!

Dear Renato Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Badly

Customer review rating 4.3/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

Thats be better as in past year

Prezado sr Edimilson Recebemos o seu feedback referente a sua experiência no Novotel Florianopolis e sentimos muito que não tenha sido satisfatória quanto ao ano anterior. Em relação a sua avaliação de nossa staff, estaremos tomando as devidas providências, pois nosso objetivo é que nossos hóspedes se sintam acolhidos. Esperamos ter uma próxima oportunidade de ter o senhor conosco em nosso estabelecimento e poder reconquistar sua confiança. Atenciosamente, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Disappointing

Customer review rating 4.3/5

Adam Couples - 27/01/2020 Confirmed reviews ALL

The standards at the Novotel are not great. Online check-in was pointless, the restaurant was closed 'because of a problem' which no one could explain, the bed sheets were ripped....overall not good

Dear Adam A., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanesa Munari Supervisora de Recepção Novotel Florianópolis

Not so good as expected

Customer review rating 4.3/5

Renato Friends - 26/01/2020 Confirmed reviews ALL

besides the great location, not too many good thing for the price charged. - First shower and we had to call maintenance to fix the shower head. There was more water splashing the bath roof than coming through the shower. - Telephone not functional and no instruction in the room on how to contact any hotel service. - although the walls in the room were very wide, there was no mirror visible. You would have to open the closet door to find one. - I am pretty sure the bedroom floor was not cleaned during the 5 days (4 nights) we stayed in the hotel because I could not walk without flip flops due to dust and sand in the bedroom. Not to mention a very small piece os leave that stayed just next to the entrance door all 5 days (4 nights) we stayed at the hotel. - Breakfast: cheese bread, bacon and sausages served cold!!!!! Did not even adventure trying the scrambled eggs... boring cakes that tasted as if made from the same bater. The mini breads looked good but they did not tasted fresh. But, the reception team was extremely friendly And helpful, making up for the Negative points.

Thank you for the rating of our hotel! We are glad you enjoyed your stay at Novotel Florianópolis. The points placed will be worked towards continuous improvement. We look forward to your return!

Room was not ready at official check-in time

Customer review rating 4.3/5

Filipe Couples - 15/01/2020 Confirmed reviews ALL

Positive points: 1 - Comfortable bed 2 - Very good shower 3 - Very good internet 4 - The pool on the top of the building is great Negative points: 1 - We arrived just a few minutes before 2pm (official check-in time) but we had to await almost ONE HOUR for our room. The excuse was "the hotel is full". However, two other couples before us, who were also waiting for their room, have gotten theirs 40 minutes before we have. This means either they needed 40 minutes to clean the room they gave us or they simply forgot to give us the room on time. In any case, it was very bad management by the hotel and in my opinion not acceptable for the price we paid (especially when you are tired and just want to get to the room). 2 - We booked with ocean view but got a room on the third floor with view to the electricity cables from the street with the ocean behind that. In my opinion, the third floor should be labeled as "partial ocean view", that would be fair for all guests who are excited about the ocean view (as I was when I booked). 3 - The caipirinha in the hotel bar was unfortunately very bad. We had it with the coupon for a free drink we got from the hotel as a compensation for our one hour waiting for the room. Unfortunately, this didn't pay off. 4 - The rooms are not very sound proof. You can hear a lot from the other rooms.

Dear Katharina Christine A., Thank you for taking the time to tell us about your experience at the Novotel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa Munari Supervisora de Recepção Novotel Florianópolis

Very satisfied - excellent hospitality team

Customer review rating 4.3/5

Larissa Friends - 06/01/2020 Confirmed reviews ALL

My overall experience was very good, specially because of the attention to detail of the team. The only regard is the breakfast, since I had made previous observations due to the fact I am celiac (gluten intolerant) I expected something a little more accommodating to my needs, some of the employees from the kitchen were somewhat rude.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Uldenir Merlin General Manager

Terrible food, smelly room

Customer review rating 4.3/5

Ciaran Couples - 04/01/2020 Confirmed reviews ALL

The room had mould and was stinky. Breakfast food was absolutely awful. Reception staff should have basic english

Hello Sir (Madam) Guest, Thank you for your comments following your stay at Novotel Florianópolis. We are pleased to receive your congratulations. We will not fail to share your comments with the entire staff. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. Looking forward to welcoming you again, please accept our best regards. Uldenir Merlin General Director
Customer review rating 4.3/5

Drew Solo - 04/01/2020 Confirmed reviews ALL

great hotel, clean and friendly staff!

Dear Mr. Drew Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director

A decent hotel for the price but far too noisy!

TripAdvisor rating 4.0/5

Z4866ZCjamesd Family - 01/01/2020 TripAdvisor review

This hotel is extremely well located. The staff were friendly and helpful and our room was comfortable. The hotel was also very clean. Our main issue was the noise that travelled through the walls and ceilings from the other rooms as well as from the traffic outside from the windows from the poorly sealed windows. The lack of sound proofing means you hear far more than you should.If you are someone who gets bothered by noise this isn’t the best choice! Another issue was the air conditioning was too cold even when turned up - we needed to get extra blankets to be comfortable.

Hello Sir (Madam) Guest, Thank you for your comments following your stay at Novotel Florianópolis. We are pleased to receive your congratulations. We will not fail to share your comments with the entire staff. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. Looking forward to welcoming you again, please accept our best regards. Uldenir Merlin General Director

Hotel Novotel Florida

Customer review rating 4.3/5

Marissa Families - 30/12/2019 Confirmed reviews ALL

We stayed 5 nights and it was very positive with nice clean rooms and good service from attentive staff

Dear Mrs. Marissa Thank you for evaluating us following your stay at the Novotel Florianopolis, Magic Island. We were pleased to receive your congratulations. We'll be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. If you would like to share your experience with other customers, feel free to leave your comment on our page at www.tripadvisor.com. We are sure other customers will appreciate your comments. Follow direct link: https://www.tripadvisor.com/Hotel_Review-g303576-d630970-Reviews-Novotel_Florianopolis-Florianopolis_State_of_Santa_Catarina.html Looking forward to welcoming you again, please accept our best regards. I take the opportunity to wish you a successful new year and achievements for you and your family! Uldenir Merlin General Director
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