ibis budget Sydney Airport 3 stars

Customer review rating 3.9/5 3,451 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis budget Sydney Airport
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+ 8 Services

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
Catering
  • 1 bar(s)

Hotel location

ibis budget Sydney Airport

5 Ross Smith Avenue
2020
mascot
australia

Tel: +61283391840

Fax: (+61)2/83391740

Check-in from 12h00

Check out up to 10h00

  • By plane

    SYDNEY INTL AIRPORT At 3.3km / 2.05 miles

  • By train

    DOMESTIC AIRPT STN At 1km / 0.62 miles

GPS :-33.9328, 151.18750555

Our accommodation(s)

Comfortable 278 guest rooms at ibis budget Sydney Airport is well appointed and tastefully decorated, containing all the essentials required for a good night's rest. Each room features an en-suite, a TV, air conditioning, and of course, comfortable bedding. Suitable for up to two, three or four guests, guest rooms are available in a range of convenient configurations - making it the perfect choice for business or leisure travellers looking for a hotel near Sydney Airport.

Standard Room , 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Coffee/tea making facilities

Classic Room, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Coffee/tea making facilities

Standard Twin Room - 2 Single Beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities

Superior Courtyard Room, 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Coffee/tea making facilities
  • Business Desk

Superior Queen Room , 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Coffee/tea making facilities
  • Business Desk

Standard Room - 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Coffee/tea making facilities
  • Business Desk

Classic Triple Room, 1 Queen & 1 Single Bed

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Coffee/tea making facilities

Classic Family Room

  • Max. number of persons: 4
  • Area: From 18 / 194 sq ft
  • Coffee/tea making facilities
  • Business Desk
Rooms

Our restaurants and bars

Lobby Bar

Non contractual photo

Alcohol beverage available for purchased through Lobby Bar from 12:00pm to 12:00am. (Happy Hour Daily from 05:00pm to 07:00pm) *For alcohol beverage, purchaser need to be 18 years old. Photo ID require at the time of purchase.

Our guest reviews for
ibis budget Sydney Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,451 reviews

Location

Customer review rating 3.9/5

Maria Families - 10/11/2020 Confirmed reviews ALL

Very happy with the overall experience staying here for 2 days. Staff are friendly and helpful with our needs. So handy to food outlets right next door. Supermarket and shops up the road which we were able to walk to easily.

Dear Maria P., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Comfy

Customer review rating 3.9/5

Anonymous Couples - 02/11/2020 Confirmed reviews ALL

Well mannered

Dear Tracey G., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Good location near airport

Customer review rating 3.9/5

Luke Solo - 15/08/2020 Confirmed reviews ALL

Last minute booking, the receptionist was helpful and friendly. Was able to arrange shuttle transfers through the hotel, and it was exactly suited to what I needed.

Dear Luke T., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Everything said we’re cheap.

Customer review rating 3.9/5

Mick Families - 18/07/2020 Confirmed reviews ALL

Fridge didn’t work, broken handrail in lift fixed with duct tape, linen trolley left in corridor, rooms to small, no sugar with tea and coffee, rubbish on floor in corridor.

Dear Grahame, Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, Please rest assured that all elements of your feedback will be reviewed and forwarded to the reliant departments. If you need anything further please contact us directly at the hotel 02…. Sincerely, Afsar Ahmed Room Division Manager

Convenient location next to airport

Customer review rating 3.9/5

Anonymous Business - 14/07/2020 Confirmed reviews ALL

Overall ok, but room was quite noisy, facing the main road. I had requested a quiet room.

Dear Guest, Thank you for taking the time to share your feedback. My apology that soundproof did not meet your expectation this time. Please rest assure we'll be addressing your concern to maintenance team for future improvement, We hope to welcome you back to our hotel very soon! Sincerely, Afsar A Room Division Manager

Stay was cancelled due to corona virus

Customer review rating 3.9/5

Kerry H. Families - 30/06/2020 Confirmed reviews ALL

requested a refund but to no avail Will not be using you again.

Dear Kerry, Thanks for reaching out and we're very for this late response regarding your booking's cancellation. Due to system restriction, we do not have access to see your card number to refund. Hence, we would need your kind assistance by providing your full back card details. If you could kindly contact myself direct on h5… to obtain the information securely, it would be much appreciated. We look forwards to hearing back from you. Warm regards, Trang Le Front Office Supervisor

Well located for domestic terminals

Customer review rating 3.9/5

Annie Solo - 26/06/2020 Confirmed reviews ALL

The hotel is perfectly fine for a short stay - clean and easy to access from the airport.

Dear Amy G., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Afsar A Room Division Manager

Covid-19

Customer review rating 3.9/5

Anonymous Families - 06/04/2020 Confirmed reviews ALL

I can't provide a real evaluation because everything was in a "survival" mode due to Covid-19.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Close to airport

Customer review rating 3.9/5

Gary Business - 01/04/2020 Confirmed reviews ALL

All good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

I didn't turn up!

Customer review rating 3.9/5

Sue Friends - 30/03/2020 Confirmed reviews ALL

I'm sure it would have been good, but I cancelled my trip.

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor
Customer review rating 3.9/5

Sam Families - 28/03/2020 Confirmed reviews ALL

Tried to rebook but no one answered the phone after trying several times.

Dear Sam S., Thank you for taking the time to tell us about your experience at the ibis budget Sydney Airport. Due to current outbreak, we've been receiving a large numbers of cancellation/amendment requests daily. Reception team has been trying their best to accommodate all queries, but obviously we fell short this time and I am sincerely sorry for that. To assist us to refund you in full for the unused booking, please kindly provide us your credit card details since we do not have access onto it due to security reason. I look forwards to hearing back from you soon. Again, I would ask you rest assured necessary follow up has occurred and hope to have another opportunity to change your view on our product. Sincerely, Trang Le Front Office Supervisor

Great service re change of booking due to Covid-19

Customer review rating 3.9/5

Beth D. Solo - 27/03/2020 Confirmed reviews ALL

At short notice I needed accommodation overnight at Sydney Domestic Terminal. I had already booked a stay on 10.4.20 at the Ibis which the overseas trip re this booking had been cancelled due to Covid-19. Whilst before I departed home I did call and leave messages on the phone twice to change my stay from 10.4 to 19.3.20, I realise that day with all of the changes and issues going on, when I arrived in Sydney, I pulled into the hotel before I travelled north & spoke to one of the staff to change my booking date. (Bhisap or something similar was his name) He was so very helpful and changed it immediately for the next night for me to stay. Thanks for that.

Dear Elizabeth Anne D., We very much appreciate your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trang Le Front Office Supervisor

Close to terminal 2

Customer review rating 3.9/5

Kevin W. Solo - 25/03/2020 Confirmed reviews ALL

Is a budget hotel that is very convenient and comfortable. Rooms are very basic but importantly clean and quiet which equates to a good nights sleep.

Dear Kevin, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Front Office Supervisor

Good location, pleasant staff.

Customer review rating 3.9/5

Phil W. Solo - 24/03/2020 Confirmed reviews ALL

Clean, comfortable room. Car parking charges excessive.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Great location

Customer review rating 3.9/5

Anonymous Solo - 22/03/2020 Confirmed reviews ALL

Great cheap hotel close to airport but not what I’m used to, very basic at stated

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

No communication!

Customer review rating 3.9/5

Travis B. Couples - 21/03/2020 Confirmed reviews ALL

I was booked to stay on the 18th of March, amidst the current virus situation and travel bans I was forced to cancel my pending holiday on the Monday before check in. I attempted to call the hotel on several occasions and left a message twice, I also emailed with no reply, no one has contacted me in any capacity until now. I wanted to cancel my booked night. As an Accor member I’m highly disappointed by the lack of communication . I contacted two other Accor hotels at which I was also booked in New Zealand and they very swiftly answered phones and allowed me to cancel my accommodation giving me a credit. I couldn’t even get a return phone call or email from your property. I would like this to be taken seriously and I would like a response ASAP as to my options available.

Dear Travis, Thank you kindly for leaving us the feedback regarding your no show reservation. Please allow my sincere apology of this late response, along with the delay of communication due to the extreme chaos lately caused by Co-vid 19 in out hotel. I will definitely refund full amount to your account as soon as possible. However, to assist us with the refund process, please kindly provide us your credit card details, since we have no access onto it due to security reason. Should you have any requirement, please do not hesitate to contact myself on h5… Again, I am sorry for the experience with IBIS Budget Sydney Airport and hope to have another opportunity to change your view on our product. Thank you. Kind regards, Trang Le Front Office Supervisor

Good location. Value for money

Customer review rating 3.9/5

Sharon Solo - 21/03/2020 Confirmed reviews ALL

Great place to stop if you just need a bed for the night before an early flight.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Great stay

Customer review rating 3.9/5

Anthony B. Business - 20/03/2020 Confirmed reviews ALL

Clean, courteous, and friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Always excellent service

Customer review rating 3.9/5

Anonymous Solo - 15/03/2020 Confirmed reviews ALL

Welcoming

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Trang Le Front Office Supervisor

Well located for access to airport terminals

Customer review rating 3.9/5

Anne S. Couples - 12/03/2020 Confirmed reviews ALL

Ideal for those living some distance from the airports and with early morning flights to catch

Dear Keith, Thank you for sending through your comments regarding your stay at the ibis budget Sydney Airport. It is always a pleasure to receive feedback and I will pass it onto our them. If you need anything further please let us know and we hope to welcome you back in the very near future. Sincerely, Trang Le Front Office Supervisor

Our most recent 20 reviews

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