Novotel Cardiff Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,637 reviews

Novotel Cardiff Centre
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+ 25 Services

Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Exhibition centre

  • DOCTOR WHO EXHIBTION 1.61 km / 1.0 mi
Exhibition centre

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

2,637 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not really for us

TripAdvisor rating 4.0/5

Holidaymakers17 06/03/2020 TripAdvisor review

We had expected a hotel where we could relax, have a quiet dinner with good food but this was really for the younger traveller. Blaring music, rustic cocktail style restaurant with TVs, Hen parties and really poor quality but expensive food. The room was quite nice but there was an awful smell from the plug holes which were blocked. The hotel was in a business area so there was no where else to eat locally. The breakfast was nice but we wouldn't stay again. It was a special occasion for us but the stay didn't live up to it sadly

Standard Room

TripAdvisor rating 4.0/5

mummymandy1208 21/02/2020 TripAdvisor review

We had booked a standard room for two adults and two toddlers, we booked online and requested a cot for the room for our one year old, and would have used the sofa bed for our three year old, on arrival we were informed the standard room would not accommodate a cot and we were subsequently upgraded to an executive room. The staff were so polite, friendly and welcoming, the room was spotless and suited to our needs. We were able to park in the hotel car park which was great though cost an extra £12 per day. we were able to leave the car and walk into town so no additional parking costs. The pool was lovely and clean and warm enough for the children, the Jacuzzi was a little cool but the steam room was perfect. Breakfast was self serve with a vast selection including a make your own pancake machine which was super easy to use. We ate supper in the bar one evening and found the food to be good value for the price paid. I would highly recommend the Novotel Cardiff to other family groups.

Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back! Warm regards,

Cardiff City Shopping Trip

TripAdvisor rating 4.0/5

nroberts2020 Family - 02/01/2020 TripAdvisor review

Little Xmas shopping expedition with 2 teenage daughters. Location good, only a short walk to town. Staff attentive and helpful. On site bar restaurant good. Disappointed with room appearance and cleanliness. Tired décor, and bathroom floor not clean or free from other persons hairs. Excellent breakfast choice and plentiful on offer. Overall pretty good, but room let it down. Would stay again though at the price we paid, not the walk-in rates.

Thank you for taking the time to write a review.Happy to hear that you enjoyed our location, the attentiveness of our team and the breakfast.Really sorry to hear about the cleanliness of the room, I can assure you the matter is being looked in to and has been dealt with accordingly. Please let me know of your future plans in order for us to upgrade you on your next trip.Look forward to welcoming you back soon. Warm regards,

Overall ok but not as good as previous visist

TripAdvisor rating 4.0/5

PaulSA274 Family - 24/12/2019 TripAdvisor review

The stay was ok, and service from the staff was very good, but the cleanliness of the room as below a Standard I would expect. The bath had residue of shaved hair from the previous Occupant clearly visible. This was not the case in previous visits.

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

Novotel Cardiff Great

TripAdvisor rating 4.0/5

popey122 Couples - 24/12/2019 TripAdvisor review

Stayed at the Novotel hotel with my wife for her 40th bday, we had a great time there. Room was spotles, the staff were all friendly , helpful and leisure facilities and pool were perfect . would defo recommend.

Thank you very much for your review - delighted that you enjoyed your visit on the 40th birthday of your wife, this means a lot to us! We wish you a Happy and Prosperous new year and look forward to welcoming you back soon. Warmest regards

Great hotel, great view from the top floor

TripAdvisor rating 4.0/5

antoinel Business - 11/12/2019 TripAdvisor review

Excellent hotel, spacious room and comfortable bed. Beautiful pool area, I never stay anywhere else when in Cardiff ! Ideally located, close to city centre and various train stations. Also, very nice dining area.

Thank you for taking the time to write a review. I am delighted that you enjoyed your experience with us and the convenience of our location to explore Cardiff.We look forward to seeing you again in the near future! Warm regards,

Novotel

TripAdvisor rating 4.0/5

d h Business - 23/11/2019 TripAdvisor review

This is one of our favourite hotels. The only issues are the usual.... poor soundproofing!!! Such a shame as they have a great hotel that wasn’t quite given enough investment. Only other point is half the hotel has air con and the other half doesn’t.

Thank you for posting your thoughts on here. We really value your feedback. By the way, we have 100 rooms with air conditioning and 38 rooms with air cooling which proves to be a very effective system found in most of the hotels in UK. Related to the sound proofing, please rest assured that whilst we acknowledge that the issue was unprecedented, we will further investigate to find the possible cause. I couldn't find any reports of the matter during your stay.We look forward to welcoming you back. Kind regards,

Back again....

TripAdvisor rating 4.0/5

simonrivara Family - 12/09/2019 TripAdvisor review

I always use this hotel and it never lets me down. I keep on coming back with my family as it offers great leisure facilities with a well maintained gym & pool, one of the best hotel breakfasts around and is in a prime location close to Cardiff Central station.

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience and look forward to welcoming you back again soon! Warmest regards,

Nice hotel, shame about the unfriendly staff

TripAdvisor rating 4.0/5

ArtyPhil Family - 03/09/2019 TripAdvisor review

Stayed here with my son for two nights, had stayed last year so thought it would be nice to do so again, however, from the moment we arrived till the moment we left i don't think any member of staff either said hello or could even manage a smile. At check-in was rudely told to pay upfront before we saw the room or we couldn't stay, and would need to pay an extra deposit of £ 40 per night should we want to charge any food or drinks to the room with any change being refunded after 5-7 days. Went to use the pool / sauna on the first day only to find an entire rugby team had taken over all the facilities. On the last day we were there i asked the receptionists if we wanted to stay another night how much would it be and they said they couldn't see, so go and look myself on the internet !! Took around twenty minutes to checkout as the THREE receptionists on the desk couldn't print me off an invoice so we just left with none of them saying thanks or goodbye..

Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards,

mould growing in the shower

TripAdvisor rating 4.0/5

4lurryKnox Solo travel - 20/08/2019 TripAdvisor review

As always staff courteous and helpful, Room not as well serviced as on previous visits, Instance mould on shower wall. Suffer from vertigo, so room requested that did not require crossing of bridge - request not met and no reason given for this.

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. Kind regards,

Enjoyable relaxing stay

TripAdvisor rating 4.0/5

shaznay211 Family - 31/07/2019 TripAdvisor review

There was a mix up while checking in which was quickly sorted. Booking arrangements were not correct on system. so rooms were not made up as how they should have been. Breakfast was ok but did not enjoy yogurt in big bowls left uncovered I find this unhygienic especially if there are flies around. house keeping were efficient sorting out a bedding problem..Enjoyed Jacuzzi pool , steam room and sauna. On my previous visit sauna was out of action in August last year..Breakfast lost personal touch used to be shown to table before now you find free table yourself. Carpets do need refreshing.

Thank you for taking the time to tell us about your stay at our hotel. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine hassle-free experience. We hope to better serve you in the future.

Fabulous stay in Cardiff!

TripAdvisor rating 4.0/5

Mark S Couples - 30/06/2019 TripAdvisor review

As part of my wife's 50th birthday celebration I took her to see Elton John at Cardiff City Stadium and booked the Novotel. The staff were wonderful from the minute we arrived and took great care of us. They made it very special - I had mentioned in passing that it was an important birthday not expecting anything but the hotel staff really spoiled us. Full marks!

Thank you for your kind comments and compliments & you are very welcome – I am delighted that you enjoyed your stay & look forward to welcoming you back again soon. Kind regards,

Not for business trips

TripAdvisor rating 4.0/5

Daniel M Business - 24/06/2019 TripAdvisor review

Very comfortable and spacious room. During my stay internet collapsed and the hotel was not able to provide any alternative. Travelling for business what I am looking for is good connectivity. My room was not cleaned the second day of my stay (I arrived at 15:30h and it was not clean!). One of the elevators did not work. Overall, poor experience and not recommended at all.

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

Could be significantly better

TripAdvisor rating 4.0/5

MishMashed Business - 10/06/2019 TripAdvisor review

Marta on reception was very helpful during check in but I have to say that this was probably where the good stuff I have to say stopped. I arrived late from London and as I was walking from Cardiff Central station, signage around the hotel isn't clear (for those not in a vehicle). Because of this I missed the last orders at the restaurant, and then got given the 24/7 menu which had only a few items available so felt rather pointless. The room (especially the bathroom) looks tired and in need of a refurb. The water from the tap was immediately scaldingly hot too. The fridge in the room was handy though. The TV didn't have signal for even some of the basic channels - again, just seems pointless if it can't be fit for purpose?

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. Kind regards

Weekend in Cardiff

TripAdvisor rating 4.0/5

Bob J Couples - 31/05/2019 TripAdvisor review

We arrived a little early 1.30 pm as we had booked in on line 2days previously we went into the hotel. To be told our room was not ready and they would text us when it was. We went out then received a text at 2.50 pm to say our room would be ready after 2 pm . We stayed out until after 4 pm. Came back waited at priority checkin as we are silver members. for a good 10 minutes as someone was being helped. I must add there were two other staff on the reception who offered no assistance until we decided to approach one of them . Well we had no room allocated. No key and no welcome drink etc. He had to go through paperwork more than once. Then back on the computer Then allocated us a room and key etc. So much for priority checkin. Not a very good start. We had booked an executive suite the only thing that made it executive was the balcony. The shower screen and bottom of tiles were mouldy and from our bed you could see inches of thick dust under the mini fridge. We did inform reception of this Would advise to go early for breakfast as the layout of self service buffet can get very chaotic if busy. We did sleep well .that is down to the quality of the beds.

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. Kind regards,

Stylish and welcoming

TripAdvisor rating 4.0/5

NigelE133 Business - 17/05/2019 TripAdvisor review

Really well situated, staff very friendly and helpful, Good food and Comfortable bar area, good choice at breakfast with lots of healthy options too. Pricing very reasonable for this standard of accommodation

Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Warmest regards,

Novotel Cardiff

TripAdvisor rating 4.0/5

Roam44098893475 Couples - 17/05/2019 TripAdvisor review

Nice Hotel with good rooms and facilities let down by very downmarket "restaurant" While the meals were well cooked the menu was more reminiscent of a family run pub than a major city Hotel. Parking charge overnight rather extortionate

Thank you for posting your thoughts on here. We really value your feedback. Kind regards,

Right choice for one night stay

TripAdvisor rating 4.0/5

Ian M Family - 09/04/2019 TripAdvisor review

My wife and I were in Cardiff for one night prior to a family event early the next morning. We have stayed with Novotel before in other places and knew that the facilities would be to a certain standard. We weren't disappointed. Amongst many things Important to us is the safety and security of our car. We were pleased to see that the on site parking is close to the front entrance of the hotel and was watched over by cameras. Good start. Our reception was good and we were in the well appointed room very quickly. All clean and tidy as you would expect and we noted that access to and within the hotel was well set up for people in chairs. Our evening meal was at a bar in the city centre which is a short walk away. Although we weren't there for shopping we noted that it would have been convenient for the city centre if ever we want to return. We returned to the hotel in time for drinks from the bar and were well looked after by the staff. We noted that the restaurant /bar was busy with diners until quite late. Also, it was obvious that several families were also taking advantage of the food and overnight accommodation. There were no overnight noisy neighbours or any disruptions to our sleep from nearby buildings. Breakfast was the usual fare with lots of choices and at the end of what was an engineering building in a former life. Lots to look at whilst eating. We thoroughly enjoyed our first stay in Cardiff and look forward to staying longer at the Novotel in the future.

Thank you for taking the time to write a review.I am delighted that you enjoyed your experience with us, thank you for your kind comments and compliments. I am glad to know that you valued our car park location and the security cameras that covered it. Well being and safety are paramount for us. We are looking forward to welcoming you back soon! Warmest regards,

Good value stay

TripAdvisor rating 4.0/5

Juliehud Couples - 26/03/2019 TripAdvisor review

Within easy walking distance to both the city and Cardiff Bay this is a great place to stay. Breakfast was good with plenty of choice. Lovely atmosphere in the bar - happy hour from 5-7pm. We didn't use the leisure facilities as we stayed for only 1 night. Our room was lovely - very spacious with an African inspired theme. The ensuite had a bath and a separate shower which is a bonus. good value at £80 for bed and breakfast - boked directly with Accor hotels. Secure car park and at a reasonable price for Cardiff. £12 for 24 hours for residents. Would definitely stay again.

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience with us and look forward to welcoming you back again soon! Warm regards,

Great experience

TripAdvisor rating 4.0/5

Sheffieldfan Business - 18/03/2019 TripAdvisor review

Arrived after midnight following horrible journey - front desk reception brilliant. Friendly, professional and quick - really cheered me up. Smart hotel with modern finish and matched customer service.

Thank you very much for your review - delighted that you enjoyed the welcome. This really matters for us and we look forward to receiving you back soon! Kindest regards,
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