Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,598 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

DOCTOR WHO EXHIBTION1.61 km / 1 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Cardiff Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WEST FIVE 24 m2 2 m 20 12 12 12 12
WEST FOUR 24 m2 2 m 20 12 12 12 12
WEST THREE 25 m2 2 m 20 12 12 12 12
EAST TWO 34 m2 2 m 20 14 12 18 20
EAST THREE 42 m2 2 m 15 12 12 12 10
WEST TWO 49 m2 2 m 50 16 20 24 24
WEST ONE 49 m2 2 m 50 16 20 24 24
EAST ONE 73 m2 2 m 60 34 26 36 34
WEST ONE & TWO 98 m2 2 m 100 32 40 50 64
THE WAREHOUSE 210 m2 4 m 200 50 50 80 160
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 8,678 reviews

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,598 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 11/12/2019 TripAdvisor review
« Great hotel, great view from the top floor »

Excellent hotel, spacious room and comfortable bed. Beautiful pool area, I never stay anywhere else when in Cardiff ! Ideally located, close to city centre and various train stations. Also, very nice dining area.

Anonymous Families - 03/12/2019 Confirmed reviews ALL
« Excellent »

Very satisfied Friendly Kiddies corner very useful The only thing that lets the hotel down is cleaning standards the carpets were dusty in corners especially stairs and basement

Our hotel has responded to the review
Our hotel has responded to the review

Dear LLIO G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Dean Couples - 03/12/2019 Confirmed reviews ALL
« Nice hotel »

Nice hotel, with a good restaurant/bar attached. Swimming pool and spa area are nice. Room was clean and spacious, although it took several attempts to get the key card to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEAN M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Richard M. Couples - 03/12/2019 Confirmed reviews ALL
« rugby stay »

did a early checkin on the accor website on friday morning turned up at the hotel around 1 o'clock sat afternoon only to find carpark was full and I could not have my room keys as the room was not ready what's the point of a early checking scheme waste of time not sure if people using car park were there just for food or staying there as when I returned to the hotel at 8.30 the carpark was nearly empty

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be informed early check in are on request only and we do our best to fulfil the request specially during event date in Cardiff. The hotel car park on the day was for hotel guests only and it is first come first serve basis. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Anonymous Families - 02/12/2019 Confirmed reviews ALL
« Ruined surprise birthday weekend »

There was a fire alarm- myself and two young daughters were trapped in the spa area unable to open the glass doors into the main lobby. I had hit the green button the door did not respond/unlock. Staff in the lobby area saw us and were unable to open the door for us from the lobby side of door either. My daughters were distraught, screaming in fear, pulling the door so hard it was bending. Staff member told them to stop pulling it! A guest eventually came and helped and got the green button on spa side to respond. We were wet from swimming, in swim gear, bare foot, in only towels we had to wait outside in cold- no staff member offered help/extra towels guests gave us their coats. No offer of help or concern from staff on return into the building either. No staff member had come through to ladies changing area to advise/help when the alarm sounded. There was no one else in the changing rooms to help either. Staff member did go through men’s changing rooms and advised my husband what to do. Just dreadful, our children didn’t want to go back into spa again so we didn’t use it again during the rest of our stay due to their fear of it happening again. Also they were fearful as they couldn’t see their dad outside- thought he was trapped inside. Don’t need to tell you how bad that nights sleep was for us all with their fearfulness. On check out, staff member asked how our stay was, as we started to mention it was clear she was in uninterested, totally effective in her ability to respond/deal with our concern so we gave up- clearly she wasn’t going to deal with it as a concern- just blandly apologising for our experience. Also, My daughter has left something in the room, I have been asked to fill out a form for postage with my credit detail but no cost for postage- how can I be sure that I will be honestly charged, that fraud won’t be committed as I hand over my credit card details- so unsafe/unprotected for me.

Anonymous Couples - 02/12/2019 Confirmed reviews ALL
« Staff lovely but room had some issues »

Lovely staff, very helpful and polite. Hotel is nice with good facilities and restaurants. Only issue was with the room due to the smell of the drains in the bathroom. Shower drain smelled like sewage first thing in the morning, not what you want and very off putting when you want a shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHERARD L., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Mr. M. Families - 02/12/2019 Confirmed reviews ALL
« Comfortable room & very helpful staff. »

Staff were very polite & helpful, the room was comfortable & the leisure facilities were lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Marcus C. Couples - 02/12/2019 Confirmed reviews ALL
« not a patch on our previous stay »

we had to have a upgraded room and was therefore more expensive, approx £%0, i would say the far cheaper room we had previous was as nice if not nicer, other issue was having a meal Friday night the tables at the end of the var, it was really cold, my wife sat there with her coat on. food was nice and staff nice but im afraid we are disappointed :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCUS C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Joseph H. Friends - 02/12/2019 Confirmed reviews ALL
« Great »

Very good nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH h., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Families - 01/12/2019 Confirmed reviews ALL
« Lovely stay with family »

I have no complaints very helpful staff good breakfast clean comfortable bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear SALLY E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 29/11/2019 Confirmed reviews ALL
« Professional »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 28/11/2019 Confirmed reviews ALL
« Lovely hotel »

We had a lovely stay at your clean and friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Susan L. Couples - 27/11/2019 Confirmed reviews ALL
« Mrs »

Good. There was a bit of delay on reception. Room very good Bar service good On the whole we enjoyed the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN L., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Mr W. Families - 27/11/2019 Confirmed reviews ALL
« Great family Christmas Shopping Stay »

Great stay once again at our favourite hotel. Room lovely and clean and quiet. Staff extremely helpful. Good hotel facilities. Fantastic breakfast. Short walk into town to enjoy Christmas Shopping and Winter Wonderland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LESLIE W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

William Couples - 26/11/2019 Confirmed reviews ALL
« great break from live »

really relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Danielle H. Families - 26/11/2019 Confirmed reviews ALL
« Amazing »

The moment we arrived at reception I have to say that your staff were amazing. Straight away we got two teddies for the kids, the room was ready. We went to the pool which was great, ate in the bar the first night and staff behind the bar were so friendly towards both adults and kids. Breakfast the first morning I think his name was Lit, saw I was on my own with the two kids (husband having a sleep in!) and he went into the kitchen to get some fresh strawberries for my 1 year old, she was delighted with them! Food throughout our stay was fab and my 7 year old enjoyed having the XBox in the lobby! This is our 3rd time returning to the hotel and for our next visit to Cardiff we will be again staying at the Novotel. Thank you again for a great stay in Cardiff, but most of all credit to your staff throughout the hotel they really made the stay better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIELLE H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Evan J. Couples - 26/11/2019 Confirmed reviews ALL
« Dissatisfied »

We stay at the hotel every year and this time was not good for us. 1. Room not hovered. 2. No toilet rolls. 3. No brew kit. 4. No water. 5. House staff not friendly. 6. Staf lift jumping in front. 7. Had to go find the stuff for the room after we told the staff in the morning about stuff missing. 8. Staff not understanding what you get in the room. 9. No shower stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EVAN J., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and thank you for taking your time speaking with me. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

The hotel is clean and the food was good but the bar was somewhat lacking. As it was our anniversary, we asked for a bottle of Tattinger champagne, but there was none available, neither was there any port or any elderflower tonic as advertised on the menu as an accompaniment to the gin. When checking out, we were changed the full hotel room and breakfast for the 2 nights, even though I had paid upfront and I wasn't provided with a copy of the invoice so I'm not sure if I was charged correctly

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVE C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Emily Friends - 25/11/2019 Confirmed reviews ALL
« Great facility, expensive parking »

I booked the Novotel Cardiff for a weekend break with a friend. It is a great location close to the centre and the bay. The hotel is clean and tidy with a great looking bar. Breakfast was standard buffet style, not outstanding but absolutely fine, we ate breakfast in one day and chose to eat out the second morning for a change. The staff were all polite and helpful and the room it's self was comfortable. My only grumble is that parking was so expensive and added on to what I had thought was a reasonable rate. Having looked back at the Accor website I feel it is misleading as the "Services and practical information" bit only highlights "pets" and "late checkout" with the red dot to advise that extra payment is needed, so I was not expecting to pay for parking. When checking in I asked for clarification and expressed my disappointment but still had to pay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMILY R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Caroline F. Friends - 25/11/2019 Confirmed reviews ALL
« Perfect! »

Perfect. Speedy check in. Wonderful staff, really helpful. Great breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROLINE F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

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