Novotel Cardiff Centre

Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 1,020 reviews

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Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CUSTOMS SHED CARDIFF Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,020 reviews

TripAdvisor Rating  4.0/5  2,752 reviews

Needs improvement

Customer review rating 3.0/5

Rose Couples - Confirmed reviews ALL

Greeted amazingly by staff, Very hard beds not comfy Shower turns cold then very hot very 1 minute literally, so from a bad sleep to a horrible shower we wernt best pleased. No shower gel only shampoo conditioner and hand-wash. Brown scum all around shower glass

Dear ROSIE, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Good stay

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

Friendly helpful staff Great buffet breakfast Had a family suite- plenty of space

Dear JO, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Divison Manager

Busier than normal…

Customer review rating 4.0/5

Lb Business - Confirmed reviews ALL

Room large and comfortable and got the floor I requested. Had to wait for lift several times as they were full, bathroom sink drainage was poor and heating wasn’t very powerful.

Dear LISA, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Rooms Division Manager

Well located, as expected

Customer review rating 4.5/5

Julie Couples - Confirmed reviews ALL

We stayed one night to attend the Biffy Clyro gig at the Motorpoint Arena. The hotel is perfectly located for this and we were back in the bar within ten minutes of leaving the venue. The only small issue was around IT problems which meant reception staff had to take us to our room each time as keys weren't working.

Dear JULIE A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Julian Assistant Front Office Manager

Friendly staff - Great pool

Customer review rating 4.5/5

John Families - Confirmed reviews ALL

Lovely hotel with friendly staff. Nice bar and good breakfast

Dear JOHN, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 620 reviews 9/10 Location
  • 1,318 reviews 5.1/10 Room
  • 1,237 reviews 8.2/10 Service
  • 8 reviews 5.9/10 WiFi
  • 683 reviews 3.8/10 Cleanliness
  • 628 reviews 4.9/10 Comfort
  • 544 reviews 7.2/10 Breakfast
  • 516 reviews 6.7/10 Pool

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