Novotel Cardiff Centre Hotel 4 stars

Excellent hotel, spacious room and comfortable bed. Beautiful pool area, I never stay anywhere else when in Cardiff ! Ideally located, close to city centre and various train stations. Also, very nice dining area.

This is one of our favourite hotels. The only issues are the usual.... poor soundproofing!!! Such a shame as they have a great hotel that wasn’t quite given enough investment. Only other point is half the hotel has air con and the other half doesn’t.

I always use this hotel and it never lets me down. I keep on coming back with my family as it offers great leisure facilities with a well maintained gym & pool, one of the best hotel breakfasts around and is in a prime location close to Cardiff Central station.

Stayed here with my son for two nights, had stayed last year so thought it would be nice to do so again, however, from the moment we arrived till the moment we left i don't think any member of staff either said hello or could even manage a smile. At check-in was rudely told to pay upfront before we saw the room or we couldn't stay, and would need to pay an extra deposit of £ 40 per night should we want to charge any food or drinks to the room with any change being refunded after 5-7 days. Went to use the pool / sauna on the first day only to find an entire rugby team had taken over all the facilities. On the last day we were there i asked the receptionists if we wanted to stay another night how much would it be and they said they couldn't see, so go and look myself on the internet !! Took around twenty minutes to checkout as the THREE receptionists on the desk couldn't print me off an invoice so we just left with none of them saying thanks or goodbye..

As always staff courteous and helpful, Room not as well serviced as on previous visits, Instance mould on shower wall. Suffer from vertigo, so room requested that did not require crossing of bridge - request not met and no reason given for this.

There was a mix up while checking in which was quickly sorted. Booking arrangements were not correct on system. so rooms were not made up as how they should have been. Breakfast was ok but did not enjoy yogurt in big bowls left uncovered I find this unhygienic especially if there are flies around. house keeping were efficient sorting out a bedding problem..Enjoyed Jacuzzi pool , steam room and sauna. On my previous visit sauna was out of action in August last year..Breakfast lost personal touch used to be shown to table before now you find free table yourself. Carpets do need refreshing.

As part of my wife's 50th birthday celebration I took her to see Elton John at Cardiff City Stadium and booked the Novotel. The staff were wonderful from the minute we arrived and took great care of us. They made it very special - I had mentioned in passing that it was an important birthday not expecting anything but the hotel staff really spoiled us. Full marks!

Very comfortable and spacious room. During my stay internet collapsed and the hotel was not able to provide any alternative. Travelling for business what I am looking for is good connectivity. My room was not cleaned the second day of my stay (I arrived at 15:30h and it was not clean!). One of the elevators did not work. Overall, poor experience and not recommended at all.

Marta on reception was very helpful during check in but I have to say that this was probably where the good stuff I have to say stopped. I arrived late from London and as I was walking from Cardiff Central station, signage around the hotel isn't clear (for those not in a vehicle). Because of this I missed the last orders at the restaurant, and then got given the 24/7 menu which had only a few items available so felt rather pointless. The room (especially the bathroom) looks tired and in need of a refurb. The water from the tap was immediately scaldingly hot too. The fridge in the room was handy though. The TV didn't have signal for even some of the basic channels - again, just seems pointless if it can't be fit for purpose?

We arrived a little early 1.30 pm as we had booked in on line 2days previously we went into the hotel. To be told our room was not ready and they would text us when it was. We went out then received a text at 2.50 pm to say our room would be ready after 2 pm . We stayed out until after 4 pm. Came back waited at priority checkin as we are silver members. for a good 10 minutes as someone was being helped. I must add there were two other staff on the reception who offered no assistance until we decided to approach one of them . Well we had no room allocated. No key and no welcome drink etc. He had to go through paperwork more than once. Then back on the computer Then allocated us a room and key etc. So much for priority checkin. Not a very good start. We had booked an executive suite the only thing that made it executive was the balcony. The shower screen and bottom of tiles were mouldy and from our bed you could see inches of thick dust under the mini fridge. We did inform reception of this Would advise to go early for breakfast as the layout of self service buffet can get very chaotic if busy. We did sleep well .that is down to the quality of the beds.

Really well situated, staff very friendly and helpful, Good food and Comfortable bar area, good choice at breakfast with lots of healthy options too. Pricing very reasonable for this standard of accommodation

Nice Hotel with good rooms and facilities let down by very downmarket "restaurant" While the meals were well cooked the menu was more reminiscent of a family run pub than a major city Hotel. Parking charge overnight rather extortionate

My wife and I were in Cardiff for one night prior to a family event early the next morning. We have stayed with Novotel before in other places and knew that the facilities would be to a certain standard. We weren't disappointed. Amongst many things Important to us is the safety and security of our car. We were pleased to see that the on site parking is close to the front entrance of the hotel and was watched over by cameras. Good start. Our reception was good and we were in the well appointed room very quickly. All clean and tidy as you would expect and we noted that access to and within the hotel was well set up for people in chairs. Our evening meal was at a bar in the city centre which is a short walk away. Although we weren't there for shopping we noted that it would have been convenient for the city centre if ever we want to return. We returned to the hotel in time for drinks from the bar and were well looked after by the staff. We noted that the restaurant /bar was busy with diners until quite late. Also, it was obvious that several families were also taking advantage of the food and overnight accommodation. There were no overnight noisy neighbours or any disruptions to our sleep from nearby buildings. Breakfast was the usual fare with lots of choices and at the end of what was an engineering building in a former life. Lots to look at whilst eating. We thoroughly enjoyed our first stay in Cardiff and look forward to staying longer at the Novotel in the future.

Within easy walking distance to both the city and Cardiff Bay this is a great place to stay. Breakfast was good with plenty of choice. Lovely atmosphere in the bar - happy hour from 5-7pm. We didn't use the leisure facilities as we stayed for only 1 night. Our room was lovely - very spacious with an African inspired theme. The ensuite had a bath and a separate shower which is a bonus. good value at £80 for bed and breakfast - boked directly with Accor hotels. Secure car park and at a reasonable price for Cardiff. £12 for 24 hours for residents. Would definitely stay again.

Arrived after midnight following horrible journey - front desk reception brilliant. Friendly, professional and quick - really cheered me up. Smart hotel with modern finish and matched customer service.