Novotel Cardiff Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 9,481 reviews

ALLSAFE approved hotel

Information message

Novotel Cardiff Centre
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT cardiff
united kingdom

Fax: (+44)292/0481491

Check-in from 15h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS:51.47643, -3.167866

Exhibition centre

  • DOCTOR WHO EXHIBTION 1.61 km / 1.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CUSTOMS SHED CARDIFF Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,481 reviews

TripAdvisor Rating 4.0/5

2,704 reviews

Stay was pleasant

Customer review rating 3.5/5

Anonymous Couples - 30/11/2021 Confirmed reviews ALL

Disappointed that someone had been smoking in the room. There was ash on the windowsill and the room smelt of smoke. Also there was no soap in the en-suite.

Dear ALED, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Rooms Division Manager
Customer review rating 3.0/5

L H. Families - 30/11/2021 Confirmed reviews ALL

Room was fine. Service was OK. Evening meal was OK, nothing brilliant. Breakfast was late when we had to leave early on Monday. We had booked 7am breakfast but it didn't arrive till about 7:10am, when we were waiting were were ordered by the member of staff on duty to sit down and wait! It felt like we were back in school. Not the greatest customer experience.

Dear LILLIAN, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

clean and comfortable

Customer review rating 2.5/5

Anonymous Families - 29/11/2021 Confirmed reviews ALL

The rooms were clean and comfortable with complimentary products. The breakfast was not as high a quality as we experienced previously, and the bar menu more limited. The bar closed quite early. The stay was spoilt by a group of guests who talked and shouted in the corridor from our room, and didn't move until, at about 1.00a.m a member of staff came up and threatened them with the police. The staff were all very helpful and polite. Booking in on line was tortuous. My reservation wasn't guaranteed, although confirmed, so I was asked to fill in a form to supply my bank details. It was a PDF, so I couldn't fill the details in the correct place. When I tried to check in on line my card wasn't compatible with the system.

Dear PHILIPPA, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager
Customer review rating 5.0/5

Kerry E. Families - 29/11/2021 Confirmed reviews ALL

We had the most wonderful stay lovely helpful staff from reception to cleaning staff the food was fantastic with very lovely staff

Dear KERRY, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Division Manager

great location and reasonable cost for parking in central cardiff

TripAdvisor rating 5.0/5

tknight2021 Business - 29/11/2021 TripAdvisor review

a very clean and well presented in all areas and the location in central Cardiff is great - bar area and breakfast are appealing and welcoming with a nod to the industrial use of the building formerly.

A bit grubby

Customer review rating 2.0/5

Bob Business - 27/11/2021 Confirmed reviews ALL

I have stayed here quite often with work the cleanliness standards seem to be dropping. The room is ok but bathrooms are a bit tired and are not as clean as they used to be.

Dear PHILLIP, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Good stay

Customer review rating 4.0/5

Hannah Families - 26/11/2021 Confirmed reviews ALL

It's was everything we needed. Staff were lovely, it was close to our gig at the motorpoint arena, enjoyed the spa facilities and the room was nice and clean.

Dear Hannah, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Rooms Division Manager

Very good stay

Customer review rating 5.0/5

Adrian Friends - 25/11/2021 Confirmed reviews ALL

Friendly and helpful staff, first time experiance here. Overall all brilliant.

Dear ADRIAN, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Division Manager

Lovely stay

Customer review rating 4.5/5

Anonymous Solo - 24/11/2021 Confirmed reviews ALL

Really nice and spacious room, all in working order. Great breakfast. Very professional and helpful staff.

Dear EVE, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Room Division Manager

Good stay again

Customer review rating 5.0/5

Anonymous Couples - 23/11/2021 Confirmed reviews ALL

Another relaxing stay at this hotel our go to hotel with great friendly staff

Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Great stay

Customer review rating 4.5/5

Jane D. Families - 22/11/2021 Confirmed reviews ALL

We’ll located hotel, ideal for the city centre. With facilities that support an enjoyable family stay.

Dear Jane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Very poor given you were charging premium Rugby International weekend rates

Customer review rating 0.5/5

Ieuan J. Couples - 22/11/2021 Confirmed reviews ALL

I have stayed at the Novotel Caerdydd pre-pandemic and whilst we don't expect everything to be back to that level right now, you should not be charging premium rates for much reduced services. I stress that this has nothing to do with the fact the hotel is being used to help displaced persons - I think that is admirable but given what you charged us, I shuddery to think what you're charging the taxpayer.

Dear IEUAN, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Disappointing stay- not usual standard

Customer review rating 3.0/5

Adel P. Families - 22/11/2021 Confirmed reviews ALL

We have stayed at this hotel numerous time before and been happy with the experience. This time the lifts were broken and I am pregnant and have 2 small children with me, we were on the 4th floor, they have run out of of children’s key rings, the children were very disappointed as they are collecting them. The stairway and general cleanliness of the halls was well below standard. The staff were very courteous and helpful, but we shall reconsider our hotel options for our next stay.

Satisfactory, 'no frills' stay

Customer review rating 3.5/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

I stayed for one night. The room was reasonably comfortable, but a little tired - stained curtains, chipped mug etc. Also no toilet paper in the room, which is a pretty basic and essential commodity. But the bed was comfortable and the shower was hot, so it had most things which I needed.

Dear REBECCA, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Rooms Division Manager

Well Located

Customer review rating 3.0/5

Louise Couples - 22/11/2021 Confirmed reviews ALL

Stayed for 2x nights over weekend. Great location and easy to get to. Some areas need improving though - mainly rooms and facilities as these were outdated and a could be a lot cleaner. Did not get value for money given the cost for weekend.

Dear LOUISE, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Rooms Division Manager

Broken Lifts and 0 plan B.

Customer review rating 1.0/5

G Families - 22/11/2021 Confirmed reviews ALL

We were on the 3rd floor and the lifts were both out of action. Traipsing up and down 3 flights of stairs was not fun with the case and to the pool and the City. Terrible.

Dear Gaynor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kamilla Robak Rooms Division Manager

Still good but a bit tired

Customer review rating 3.5/5

Mrs C. Couples - 22/11/2021 Confirmed reviews ALL

We have stayed at this hotel several times and it is always our choice when we go to the rugby. It is in a great location, easy to park and a spacious and good restaurant on site. However this time the hotel did feel a bit sad and tired and I am not sure it has fully recovered from being closed during Covid. We also had a few niggly issues. We were only given one bath towel for two days in a row. A bulb was broken in the bathroom which was not replaced during our stay. I had to ask for an extra bin. I would normally expect one both in the bedroom and bathroom in a 4 star hotel. The lift broke and was not repaired when we left 24 hours later. Thankfully we were fit enough to walk up to the 3rd floor but were grateful we weren't on a higher floor. So overall we were a little disappointed and given the number of new hotels being built in the city we might look at alternatives when we are next visiting. I hope however that we will return and we will see some improvements.

Dear SARAH, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Convenient and quiet

Customer review rating 3.5/5

Chris M. Couples - 21/11/2021 Confirmed reviews ALL

Lovely visit had a superior queen bed room, except tv in room in wrong place had to lay sideways on the bed to view it, nice cooked breakfast but luke warm because facilities to keep it hot totally inadequate. Also pillows to flat and soft.

Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Rooms Division Manager

Mid range hotel

Customer review rating 2.5/5

Wincy G. Couples - 21/11/2021 Confirmed reviews ALL

Good security on hotel ground, bar / restaurant like local pub but didn’t have many choice of food, receptionists was nice, carpets in room have stained and felt dirty

Dear WINCY, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Great location

Customer review rating 3.5/5

Gareth J. Families - 20/11/2021 Confirmed reviews ALL

We’ve stayed here before and it’s in a great location.

Dear Gareth, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Rooms Division Manager

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