Novotel Cardiff Centre

Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 3.9/5 882 reviews

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Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
United Kingdom

  • By plane

    BRISTOL AIRPORT At 40km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241km / 150 miles

  • By train

    CARDIFF CENTRAL At 1km / 1 miles

GPS:51.47643, -3.167866

Exhibition centre

  • DOCTOR WHO EXHIBTION 1.61 km / 1 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CUSTOMS SHED CARDIFF Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts


meeting rooms

From 1 to 200 


Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  882 reviews

TripAdvisor Rating  4.0/5  2,740 reviews


TripAdvisor rating 3.0/5

GW2134 Couples - TripAdvisor review

We stayed here and specifically booked a room with air conditioning as it was a very hot weekend and paid £255 for one night. The staff were lovely and the pool was nice but I was slightly disappointed with the room. It was smaller than I was expecting. The biggest disappointment was that the air conditioning in the room was poor - you couldn’t even feel it so the the room was very hot.

Falsely advertised

TripAdvisor rating 3.0/5

BenThomas23 TripAdvisor review

I stayed in the Superior room over the standard room, as the Standard room stated 'no Air Cooling available'. As it was during a heatwave I paid more for the Superior Room as it didn't mention anything about Air Cooling. When I arrived I was pleased to find there was an AC unit, however it disappointingly didn't put out any cold air. The reception staff were unable to provide any portable AC units or fans either. Considering just under £300 was paid for this room, it was disappointing to have been unable to sleep in it very well. Whilst I appreciate the heat outside is uncontrollable, no measures have been taken by the hotel to keep the guests cool.

Very Disappointing

TripAdvisor rating 2.0/5

Martinjj TripAdvisor review

We have stayed here regularly over the last few years although this was our first visit since Covid and something seems to have changed and the hotel is certainly not as good as it used to be. The air conditioning in the room doesn’t work and it seems to be an issue throughout the hotel. The shower had a mind of its own and the temperatures seemed to go up and down by itself irrespective of where the temperature was set. Carpets where very dirty. Cigarette burns on the curtains. No phones in the room anymore, just a WhatsApp number for issues. Breakfast no longer in the large room and you have to book your time in the bar area for breakfast. Half the car park coned off including the electric charging points for EV’s. So whilst the the hotel is still ideally placed for Cardiff city centre, given the high prices they continue to charge, it’s just not worth it. Stay elsewhere.

Great location

Customer review rating 5.0/5

Kc Families - Confirmed reviews ALL

Very friendly and helpful staff

Dear KATHRYN C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Julian Assistant Front Office Manager

Great Hotel.

TripAdvisor rating 5.0/5

kaced Families - TripAdvisor review

We stayed here for 2 nights for an event at the Motorpoint arena. The hotel is about 10 minutes walk from both the arena and the main shopping district, and about 30 minutes walk from Cardiff Bay. The hotel itself was clean and well maintained. The reception team were welcoming and helpful, and Marcus made you feel at home straight away. The pool is a good size and fitness facilities are clean & well maintained. The restaurant was bright, airy and relaxing. The food was delicious, fresh, reasonably priced and arrived quickly. The breakfast offered was plentiful and varied. With Sabrina on duty to ensure nothing ran out and that the children could reach everything they needed. Lily was very welcoming and put us at ease immediately. Lit was the perfect host, he made sure we had enough of everything and brought small little extras to the table much to the delight of the children. He even preempted us needing to fill our water bottles and filled them with ice cold water without being asked. All the staff we interacted with were fantastic at what they do and really made our trip more enjoyable. A very big thank to them all especially Marcus & Lit.

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Other web-users rate our hotel

  • 592 reviews 9/10 Location
  • 1,279 reviews 5/10 Room
  • 1,171 reviews 8.1/10 Service
  • 8 reviews 6.7/10 WiFi
  • 679 reviews 3.7/10 Cleanliness
  • 610 reviews 4.7/10 Comfort
  • 558 reviews 6.2/10 Breakfast
  • 477 reviews 7.6/10 Pool

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