Novotel Cardiff Centre Hotel 4 stars

Customer review rating 4.3/5 9,012 reviews

ALLSAFE approved hotel

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Novotel Cardiff Centre
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • GolfPaying
  • TennisPaying
  • Bicycles rental (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Exhibition centre

  • DOCTOR WHO EXHIBTION 1.61 km / 1.0 mi
Exhibition centre

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

10 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • TV with VCR

  • Meeting room

  • Lectern

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,012 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,648 reviews

Customer review rating 3.5/5

Anonymous Business - 10/10/2020 Confirmed reviews ALL

Staff are always very good . Didn’t see Anthony on this visit but he is particularly friendly . Good to see the breakfast is getting a little mire like normal

Dear MARK H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Home from home

Customer review rating 5.0/5

D W. Solo - 30/09/2020 Confirmed reviews ALL

I’ve stayed in the past and the guest experience was still as good on this occasion. The reception and leisure club staff are as welcoming and attentive as always. There are obvious differences in the hotel due to the weird and not so wonderful regulations in Wales, but they didn’t really impact on my stay. I felt relaxed throughout. Novotel Cardiff has adapted very well to the current situation from what I saw. The hotel was very quiet during my stay but there were other guests about. It did feel like having the place to yourself. I was staying for leisure and the current rules requiring pubs etc to close at 10pm meant I actually got to spend more time in the hotel than J have in the past. The room was very comfortable and I really got to unwind, which was an ideal end to the week. As always I really enjoyed using the leisure club and pool. The selection of beers in the Goods Shed has changed since I last had a drink and for the better too - great to see Goose Island Midway IPA on draught. I opted for the continental takeaway breakfast tray. I really couldn’t fault it or the experience. My breakfast was ready for me to collect at the time I’d chosen on Sunday morning. Everything was running like clockwork. I was especially impressed with the fact branded products were included In the breakfast - Frosted Shreddies, Yeo Valley yoghurt and Tropicana orange juice. I felt I had good value for money and there was more than enough for me. The croissant and pain au chocolat were delicious. Here’s to a better 2021!

Dear DAN W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Breakfast and food not to standard expected.

Customer review rating 2.0/5

Jamie. Families - 26/09/2020 Confirmed reviews ALL

The staff at the hotel were perfect, cheerful and friendly and very helpful. Our issue was the standard of food and rules that management have put into place, these were because of "covid" however why, if the local pubs and restaurants can serve on china and in glasses why can't the hotel? and the quality of the food was not as expected - the breakfast was so bad, we didn't have one on the second day and went to a motorway service instead where it was significantly better.

Dear JAMES B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Difficult circumstances

Customer review rating 3.0/5

Craig M. Families - 24/09/2020 Confirmed reviews ALL

In very difficult circumstances the hotel is doing its utmost in keeping its customers safe. I believe they are doing all they can, but in doing so the facilities are very limited (understandably so). We are returning in a fortnight (lockdown willing) for 2 nights and will have to be inventive on how to spend our time there.

Dear CRAIG M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Not bad

Customer review rating 3.5/5

Peter W. Couples - 21/09/2020 Confirmed reviews ALL

It was ok. The few negatives were: T.V broke as did the kettle and the fridge. We were offered to change rooms but it was on the last night so decided to leave it. The bathroom decor was dated as was the artwork on the walls. The quality of the food in the restaurant wasn't great. Also some of the stuff in the gyn (like barbells were rusty and the tv's were off. We were also shocked that you had to pay for parking, you need to make this more obvious on your website. The positives were that the staff were all great, really helpful, the lady on reception on the Sunday even brought us up 2 cups of tea when were mentioned our kettle was broke. Also the pool was nice.

Dear PETER W., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Poor experience - worst breakfast in the world

Customer review rating 1.5/5

Kevin G. Families - 21/09/2020 Confirmed reviews ALL

Breakfast was terrible, looked like something you get in prison, served in a takeaway box, presumably to save money as this has nothing to do with COVID rules. Staff in bar unfriendly and abrupt.

Dear KEVIN G., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

City centre location

Customer review rating 3.0/5

Pete Couples - 21/09/2020 Confirmed reviews ALL

The staff were all very polite & courteous during the visit. The lack of sound insulation between rooms on the 2nd floor resulted in a poor nights sleep due to a noisy family in the adjacent room. Asking £12 for a limited breakfast that has to be collected at a stated time in a bag & taken back to your room was disappointing & poor value for money. The additional £13 for parking should be scrapped & be free for customers staying overnight.

Dear PETE W., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Good facilities and excellent location

Customer review rating 4.5/5

Doug Families - 21/09/2020 Confirmed reviews ALL

Despite the restrictions we face now, the staff were excellent in making our stay comfortable. The facilities are great for the price, with a decent pool. The bar food was very good, including the beef burger and veggie burger. The location is ideal, only a short 10-15min walk to town and set amongst the canals and wharf, nice for local walks. Would happily stay here again.

Dear DOUGLAS L., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Good stay

Customer review rating 3.5/5

Ta Couples - 21/09/2020 Confirmed reviews ALL

Pleasant one night stay... except there was no hot water.

Dear TUNDE A., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Good clean hotel close to the city centre.

Customer review rating 4.5/5

Robert Solo - 18/09/2020 Confirmed reviews ALL

Nice comfortable hotel close to cardiff city centre, University and train station. The room was comfortable, the staff very friendly, and my stay here was very pleasant. I've stayed in Ibis budget hotels many times and this is definitely worth the little extra money for added comfort.

Dear ROBERT S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Stay was spoiled by atrocious breakfast

Customer review rating 2.0/5

Gareth M. Couples - 18/09/2020 Confirmed reviews ALL

The room was fine as you would expect with Novotel. But yo be charged £12 Each for a breakfast that was a takeaway carton of boiled egg, hash brown, mushrooms and sausage was scandalous. If we had known at the time of booking this was all that was on offer we would not have paid for it and gone elsewhere for a proper breakfast at half the cost.

Dear GARETH M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Great stay

Customer review rating 4.5/5

Michael T. Business - 18/09/2020 Confirmed reviews ALL

Staff made my stay very relaxing and safe excellent service from all thank you

Dear MICHAEL T., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Pleasant experience

Customer review rating 4.5/5

Robert D. Business - 17/09/2020 Confirmed reviews ALL

Everything was fine.

Dear KONSTANTINOS K., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Great hotel

Customer review rating 5.0/5

Chris M. Business - 15/09/2020 Confirmed reviews ALL

I stay here regularly with work and I have to say it is excellent every time. Clean rooms, friendly helpful staff and good food. Covid protection measures were spot on too.

Dear CHRIS M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Friendly staff, good location but a few niggles with the hotel.

Customer review rating 2.5/5

Stephanie Couples - 12/09/2020 Confirmed reviews ALL

Friendly staff, good location but a few niggles with the hotel - Cardiff Novotel City Centre 1. Due to CV19 if you get a drink in the bar or food you get it served in a plastic glass/cardboard box. I am all for making things safe however this makes no sense at all when every bar & restaurant in Cardiff is serving drink/food glasses & dishes. 2. Air con in the hotel room did not work - room was extremely hot at night & it wasn't even on a hot day so goodness knows what it was like mid summer! 3.Swimming pool/gym. Had to book in slots due to CV19, again fine with this. However first slot was 12.00 which is quite late in the day for a lot of people who like to go in the morning. We were heading out for lunch so the later slots meant we had to miss out on using the facilities. 4. When window was open extremely noisy as opens onto a busy road, not hotels fault but ask for a room not next to the road.

Dear STEPHANIE B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager
Customer review rating 3.5/5

Anonymous Business - 11/09/2020 Confirmed reviews ALL

business

Dear STEPHEN P., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

More or less what you would expect. Disappointing breakfast

Customer review rating 3.5/5

Anonymous Business - 10/09/2020 Confirmed reviews ALL

It was fine - room clean, helpful staff. All very quiet because of covid obviously, my only disappointment was the breakfast - I understand the issues at the moment but I feel more effort could have gone in to it than a budget cheese and ham sandwich and pastries that must have been in a fridge all night

Dear Matthew H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Very Helpful

Customer review rating 5.0/5

Mrs L. R. Families - 09/09/2020 Confirmed reviews ALL

Would have been wonderful but unfortunately my stay didn't happen

Underwhelming

Customer review rating 3.0/5

Rebecca Families - 08/09/2020 Confirmed reviews ALL

Had an ok stay, after I was told I had been upgraded from the ibis I was expecting the best. Not quite what I recieved but the 2 rooms we booked were ok. Quite a lot of mould between the tiles in the bathroom and some Odd stains on my sofa. Also the cooked breakfast was the worst I have ever seen. I understand it’s now takeaway due to COVID but I just wouldn’t bother with a cooked breakfast if that’s all you can offer. Overcooked black mushrooms, soggy hash browns, wrinkled sausages and a cold boiled egg which had been cooked that long the yolk was black, also I think there was a piece of toast? But I could have broken a few teeth on it so didn’t try it. The continental on the other hand was amazing value for money, and really tasty, I’d scrap the cooked breakfast completly until you can re-open the restaurant because the takeaway version lets the hotel Down, on a massive scale. A lot of the hotel was run down, many many stains running down the walls and ceilings from previous floods I assume? Also my boyfriend parents were staying In the door next door, with there 13 year old, one of the slats was missing on the sofa bed so he hardly slept the first night! This sounds like I’m complaining a lot, I’m not really, all the staff I met were great! Especially the older chat who looks after the hotel at night, I saw him a lot as I’m a night owl and a smoker. He was super friendly and chatty and pretty much made our stay! He needs some recognition which he probabaly rarely gets because he does the graveyard shift, but he was great!

Dear REBECCA C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

helpful staff

Customer review rating 4.0/5

Anonymous Solo - 07/09/2020 Confirmed reviews ALL

very helpful staff who did their best under difficult circumstances. just two minor groans. the cooked breakfast could have been fresher i would not have minded waiting while it was being cooked fresh and the bar closing at 10pm was disappointing.

Dear MIKE R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

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