Hotel - Novotel Singapore Clarke Quay
Novotel Hotel Novotel Hotel

Novotel Singapore Clarke Quay Hotel

4.0/5 7,433 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CHANGI AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
    • Korean
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BRITISH GAS COMPANY1 km / 0.62 mi MOET HENNESSY ASIA1 km / 0.62 mi NGEE ANN ADELAIDE1 km / 0.62 mi SAMSUNG ASIA LTD1 km / 0.62 mi SHELL SINGAPORE1 km / 0.62 mi SUN MICROSYSTEMS1 km / 0.62 mi THAKRAL GROUP1 km / 0.62 mi UNITED ENGINEER LTD1 km / 0.62 mi
BROTHER INTL1 km / 0.62 mi NAT ART COUNCIL0.8 km / 0.5 mi OMRON ASIA PACIFIC1 km / 0.62 mi SAP ASIA PACIFIC1 km / 0.62 mi SONY CHEMICAL SG1 km / 0.62 mi TEXAS INSTRUMENT1 km / 0.62 mi UNILEVER ASIA PACIFIC1 km / 0.62 mi

Congress centre

SUNTEC CITY5 km / 3.11 mi

Exhibition centre

SUNTEC CITY5 km / 3.11 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Singapore Clarke Quay Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MACE 53 m2 3 m 40 18 24 24 40
NUTMEG 53 m2 3 m 40 18 24 24 40
SAFFRON 53 m2 3 m 40 18 24 24 40
CLOVE 56 m2 3 m 40 18 24 24 40
EXECUTIVE BOARDROOM 66 m2 2 m 0 18 18 0 0
PAPRIKA 92 m2 3 m 80 27 42 45 70
PHOENIX I 231 m2 5 m 280 57 72 144 160
PHOENIX II 231 m2 5 m 300 57 72 144 160
CINNAMON BALLROOM 314 m2 3 m 390 57 72 180 240
Phoenix Grand Ballroom 525 m2 5 m 580 0 0 360 450
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • Syndicate rooms
    • Video equipment
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 403 rooms
  • 100% non-smoking hotel
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 26,158 reviews

Our guest reviews for
Novotel Singapore Clarke Quay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 7,433 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dr C. K. Business - 12/02/2020 Confirmed reviews ALL
« Excellent »

Wonderful service— kind, attentive and professional. This was the third time that I’ve stayed at your hotel and I just love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colleen Anne K., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

R M. Families - 12/02/2020 Confirmed reviews ALL
« great location close to MRT »

The check in and out were handled well and efficiently as was able to check in earlier. There was some issues with room condition, door was damaged, usb plug didn't work, australian plug didn't work, clock contoller didn't work properly especially clock, otherwise room was good, clean and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald M., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Edna C. Couples - 12/02/2020 Confirmed reviews ALL
« Well located »

Staff didn't seem to enjoy helping us. Concierge was great and friendly. Everyone else seemed bothered by us asking for a plastic cup for the pool, or if we could get more ice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark C., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Anonymous Families - 12/02/2020 Confirmed reviews ALL
« Well located with wide array of food and eateries. Majestic view of the skyline and Spore river. »

Extremely friendly and courteous staff, full of smiles. The Assistant Manager Mr Gopaal was very friendly and made us feel welcomed and attended to our requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Selim L., Thank you very much for taking the time to provide us a review. Guest satisfaction is our top most priority and I am elated to hear that Front Desk teams’ service was efficient and welcoming. Your comments have been shared with the team and I am sure that this will serve as an encouragement as we strive to continuously improve our products. Please be assured that we appreciate your input and comments, which are precious to us and allow us to keep on upgrading our services and products. On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Warm regards, Megawati Hartono Front Office Manager

Anonymous Families - 12/02/2020 Confirmed reviews ALL
« Well »

Good

Anonymous Business - 12/02/2020 Confirmed reviews ALL
« Excellent location, excellent executive lounge. »

Front desk check-in and check-out speed could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas H., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Elaine D. Couples - 11/02/2020 Confirmed reviews ALL
« Great location »

Great check in experience, staff very friendly. The room was nice. Location is excellent, close to the quays and various Amenities but needs a bit of a spring clean in the rooms to update the cracks & wear And tear.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert D., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Jody Couples - 11/02/2020 Confirmed reviews ALL
« Great stay »

Fantastic location and amazing staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jody C., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Gerard B. Couples - 11/02/2020 Confirmed reviews ALL
« Very well located »

Location of hotel was surperb. Hotel itself could be a little dated decor wise but the facilites and staff make up for same. Unfortunately the price of a pint of beer was very expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard B., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Jo-anne Families - 11/02/2020 Confirmed reviews ALL
« Theft from safety box »

We realized while at the airport on the day of our departure to Bali that we had left items in our safety box. I was not too worried to be honest as I work in the travel industry and had faith in the Novotel brand. I guess I was wrong. I have been shunted from pillar to post with no real help and have now laid a police report. I will definitely not be recommending any Novotel hotel to any of my clients, family or friends. There can be only 1 person with the knowledge of what happened and that person is employed by you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo-Anne, Thank you for taking the time to share your feedback regarding your recent stay at the Novotel Singapore Clarke Quay, and regrettably the unfortunate circumstances of your recent trip to Singapore. At Novotel, comments about our guests’ safety and security are taken very seriously hence it is regrettable that we have not left you with this impression and offer our sincerest apologies. I understand that the team has already been in touch with you, as well as the Police regarding the matter. Nonetheless, we remain at your disposal should you require further assistance Yours sincerely, Alan Burrows General Manager

Anonymous Couples - 10/02/2020 Confirmed reviews ALL
« Excellent location. »

Stayed here for 2 nights after long flight from UK. Very comfortable hotel. Lovely pool, great harbour view from room and very well located near Clarke Quay. The nearest metro station is 4 minutes away and a very easy journey to Gardens by the Bay. Equally the nearest 'Hop on Hop Off ' bus stop is even nearer. There is a Seven 11 and Star bucks right next to the front door which is very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., It’s a great pleasure having you stay with us. I am glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. We appreciate your positive review and look forward to the pleasure of welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Maureen Couples - 10/02/2020 Confirmed reviews ALL
« Well located »

Room very clean bed very comfortable and great view from window

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen D., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Viral C. Couples - 10/02/2020 Confirmed reviews ALL
« Great stay »

The staff were very friendly, great location and the room was superb. Had a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viral C., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Michael H. Friends - 10/02/2020 Confirmed reviews ALL
« Enjoyable Stay »

This is the second year running we have stayed at the hotel and enjoyed our self as much this time as we did last. This year we came with friends and the hotel made an ideal base from which to show them Singapore. Its location is very convenient for most of the main sights and the walk along the river is very enjoyable. We even had time to relax by the pool some afternoons and have a swim. The only problem we did have was with the noise from the swimming pool pump which was very loud if you had a lounger on the far side of the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., Thank you very much for taking the time to provide us a review. It’s a delight to know that the location and facilities left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products. Please be assured that we appreciate your input and comments, which are precious to us and allow us to keep on upgrading our services and products. On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Warm regards, Megawati Hartono Front Office Manager

Rachel W. Couples - 10/02/2020 Confirmed reviews ALL
« Perfect location »

Friendly staff, extra personal touches from management clean rooms that were serviced daily. Room decor dated but a clean comphy big bed was a welcome site at the end of a day sightseeing. We would stay there again. We would recommend getting an upgrade to a room with a balcony to enjoy the views and beautiful sunrises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Antonia Couples - 10/02/2020 Confirmed reviews ALL
« Well located »

Good service, very good restaurant and very comfortable. Will used again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonia Q., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Bcbeti Business - 10/02/2020 Confirmed reviews ALL
« great location and super hotel »

I came for a conference. The hotel is very comfortable the breakfast buffet was fantastic. The catering for the conference was very good. The rooms are very comfortable and easy to work/rest in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty C., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Adrian C. Business - 10/02/2020 Confirmed reviews ALL
« Simple but for the great experience! »

as always being a regular here, I have been showered with the hospitality especially the team at the lounge led by Carla and her team! I come back because of them!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian C., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Megawati Hartono Front Office Manager

R. J. Business - 09/02/2020 Confirmed reviews ALL
« Good location but a tired hotel »

Hotel looked old & tired. The bathroom had missing tiles & a soap holder that was coming off the wall The breakfast was below average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. J., Thank you for sharing your comments regarding your recent stay at the Novotel Singapore Clarke Quay through our online survey. While I am glad that you were pleased with the hotel’s central location, I am sorry to note that the condition of your room was not up to our usual standards during your visit. Please accept my sincerest apologies for the obvious lapse in service and rest assured that we will step up on our daily room inspection to ensure that our rooms are consistently at the highest standards for the next guest. It is disappointing that we were unable to ensure your satisfaction with your visit hence I sincerely hope that we get an opportunity to welcome you again and better meet your expectations in the future. Yours sincerely, Alan Burrows General Manager

David Solo - 09/02/2020 Confirmed reviews ALL
« Great Location »

Great location next the Clark Quay and convenient for tourist attractions. Also the mrt nearby is handy. Disappointed I couldn’t get any laundry done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates