Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 4.2/5 1,085 reviews

Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Telephone +966 12 571 5555

Fax +966 12 571 5999

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Spacious & elegant 1,315 ZamZam Pullman Rooms & Suites promise an active spiritual discovery of blessed Makkah Al Mukaramah with partial views over Holy Kaaba, Al Masjid Al Haram, Jebel Noor, etc. Complimentary Wi-Fi keeps you connected with loved ones. The iconic hotel is world-renown for its signature Executives Suites with Ka'ba view, which features abundance of stylish space for families. In-room live audio broadcasts all prayers live from Al Masjid Al Haram.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,085 reviews

TripAdvisor Rating  4.0/5  2,546 reviews

Omera

TripAdvisor rating 5.0/5

396hossamm Business - TripAdvisor review

I stayed in ZamZam hotel for 7 days and it was one of the best in terms of the level of service and cleanliness, but the best thing that I got remains is the support that I found from Esmahan Baredy, who made a great effort to solve any problem that we had finally encountered. Thank you very much, Esmahan Baredy

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Excellent service

TripAdvisor rating 5.0/5

mmanga1 Families - TripAdvisor review

Checked in at Pullman Makkah, received upgrades to two bedroom suite from Shama. Received a call everyday from Asmhan to find out if everything was ok, and complimentary welcome drinks and snacks was made available. Asmhan arranged housekeeping whenever required, extremely helpful. Very quick and easy to access Masjid Al Haram. Breakfast was excellent in vip section with very helpful staff. Im sure the new hotel renovations will make it superb. Overall had a wonderful stay.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

excellent

TripAdvisor rating 5.0/5

rashe a TripAdvisor review

The hotel is clean and nice, the breakfast is varied and delicious and the reception staff greet them for their good reception, cooperation and diligence in serving the guest. and the view was alharam

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Great Location and Friendly team

TripAdvisor rating 5.0/5

EFARIZKY Couples - TripAdvisor review

Stayed here for Umrah with my wife, great location as it is just right in front of the holy mosque. You can hear the prayer call from the holly mosque from your room which made it even more special. Team were all super friendly, we checked in at 2 am in the morning feeling very tired but the team were very welcoming and accommodating our needs which is very much appreciated. Rooms are relatively small for Pullman standard and the cigarette smoke smell is very strong in almost every room and hallway. Food selections at the Club Lounge are great with many variety to meet your preferences.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

Absolutely magnificent services

TripAdvisor rating 5.0/5

mohaimenabedo Friends getaway - TripAdvisor review

When we arrived the staff were friendly and helpful. The check-in went smooth and in a timely manner. The rooms were good, breakfast outstanding and best of all the closeness to the Holy Haram. Special thank to Ms Asmahan from Guest Relations Department, she remained in constant contact and provided extraordinary services that made the stay pleasant for all 12 of us. Thank you to the hotel staff and management. It will not be the last visit.

Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Sincerely, Mustafa Sendi Guest Experience

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Other web-users rate our hotel

  • 3,594 reviews 9.2/10 Location
  • 3,904 reviews 4/10 Room
  • 6,674 reviews 7.5/10 Service
  • 223 reviews 1.7/10 WiFi
  • 1,790 reviews 2/10 Vibe
  • 1,582 reviews 3.8/10 Cleanliness
  • 1,291 reviews 3.2/10 Comfort
  • 932 reviews 6.1/10 Breakfast

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