Pullman ZamZam Makkah Hotel 5 stars

Customer review rating 4.1/5 10,724 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman ZamZam Makkah
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+ 18 Services

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 17h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • KING ABDULAZIZ INTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • Room service
Business services
  • Business center with support staff
  • Copy/print service availablePaying

Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex
King Abdel Aziz Endowment
21955
makkah
saudi arabia

Tel: +966125715555

Fax: (+966)1/25715999

Check-in from 17h00

Check out up to 12h00

  • SAPTCO :  Jeddah Bus Station

  • By plane

    KING ABDULAZIZ INT At 85km / 52.82 miles - Shuttle paying

GPS :21.419314, 39.824662

Our accommodation(s)

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

CLASSIC ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 5
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Partial Haram View

  • Max. number of persons: 5
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds, Partial Kaaba View

  • Max. number of persons: 5
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC ROOM, 4 Single Size Beds, City View

  • Max. number of persons: 4
  • Area: From 37 / 398 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

AL YASMINE

Type of cuisine: International

The international buffet restaurant - Al Yasmine - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Type of cuisine: Cafe

The Tea Garden provides a light healthy meal and a tempting array of delicious Arabic or French pastries in an elegant style; it's also an ideal place for families and friends to meet around a wide selection of tea, coffee and refreshing drinks.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL ZAHRA

Type of cuisine: International

Our Main Restaurant - Al Zahra - provides a rich experience with international, Arabian and Asian cuisines, served in a truly Islamic ambience

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

10,724 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,760 reviews

Its a fine

Customer review rating 4.1/5

Sohaib Families - 19/03/2020 Confirmed reviews ALL

Location is perfect. Ground staff behavior was rude and changed my room 3 time.

Dear sohaib z., Thank you for choosing our hotel, we are pleased that you enjoyed our staff and proximity to Al-Haram Al-Sharif view. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at ZamZam Pullman Makkah soon. Please follow our social media channels to receive our latest offers. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Location is great

Customer review rating 4.1/5

Natchawa Families - 19/03/2020 Confirmed reviews ALL

The hotel is in Abraj Al Beit near Al Haram. Comfortable to stay. But furniture and carpet need to be replaced the new one.

Dear Natchawa B., Thank you for choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif view. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at ZamZam Pullman Makkah soon. Please follow our social media channels to receive our latest offers. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Great location. Nice room and people.

Customer review rating 4.1/5

Abdus S. C. Families - 16/03/2020 Confirmed reviews ALL

Experience was awesome. People are very friendly. Mostly Mr. Zihad was very helpful. Mr. Shankar from housekeeping was very helpful too. Restaurant staffs are very friendly. Only observation is that the choices of buffet in the breakfast is always the same. I stayed for 10 days but there was no difference in tastes. As stated in suite room, I was expecting atleast a fruit basket everyday like other hotels around the globe. However never received any such thing.

Dear Abdus Samad C., Thank you for your review. We always do our best to make your stay at ZamZam Pullman Makkah a special one filled with privacy and comfort. We are pleased that you enjoyed our services. We will redirect your kind message to Mr. Shankar and Mr. Zihad. Looking forward to welcoming you again soon. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Great overall. Location, service, cleanness and staff are friendly

Customer review rating 4.1/5

Kamal M. Solo - 11/03/2020 Confirmed reviews ALL

Very much satisfactory

Dear Kamal M., May Allah accept your prayers. Thank you for your trust, we are very grateful for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Amazing staying

Customer review rating 4.1/5

Mubarak B. Families - 10/03/2020 Confirmed reviews ALL

It was amazing stay for my family. I would like to thank Musa & Badr in front office and Bashair and Murooj in Guest relation and Hussain in VIP restaurant. My family had a wonderful experience

Dear Mubarak B., Thank you for your valuable time and your positive feedback. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Disappointed, DO NOT STAY HERE!!!

Customer review rating 4.1/5

Ismail P. Families - 09/03/2020 Confirmed reviews ALL

Came with elderly parents. Told room was ready. Had to wait 3-4 hours for beds and blankets despite checking in online. Asked for a wheelchair but they said we cant provide. Rang on the phone for 20 minutes. Only got sorted when I went to the desk. When checking out told the concierge for the bell boy to come at 7am. Came at 7.30am depsite numerous calls. Very disappointed. Wouldn't recommend staying here.

Dear Ismail P., Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the check-in, customer services, and wheelchair. At ZamZam Pullman Makkah, we strive to provide the best service for our guests. We assure you that we will take all your comments into consideration. We look forward to your next visit to Makkah. Wish you all the best. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Awesome stay

Customer review rating 4.1/5

Sulaiman T. Families - 09/03/2020 Confirmed reviews ALL

Good hotel and nice price

Dear Sulaiman T., May Allah accept your prayers. Thank you for your trust, we are very grateful for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

well located

Customer review rating 4.1/5

Anonymous Families - 07/03/2020 Confirmed reviews ALL

cooperative staff.

Dear Muhammed I., Thank you for your valuable time and your positive feedback. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Regular visitor to Pullman Zamzam

Customer review rating 4.1/5

S A. Families - 07/03/2020 Confirmed reviews ALL

In general our experience has been satisfactory. Good service and friendly helpful staff. For Pullman Zamzam to get a score of 9 or 10, there would have to be some improvement at the check in front desk. As holder of Sukouk, we are entitled to a specific unit number (as per our contract). Every year at check in time , we experience long waiting times (several hours) as the front desk crew clears our set unit. This is despite the fact that check in for Sukouk units are known well in advance (many weeks ahead) and therefore must be kept free for the holders of Sokouk. Nevertheless, A. El sherif at the front office desk was helpful in assisting best he could. We hope that next time we visit, our unit will be kept ready for a smoother experience at check in time.

Dear Fatemah Hassan S., May Allah accept your prayers. Thank you for your trust, we are very grateful for your valuable time to express your feedback about our services and staff. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, A. Badr Director of Quality & Guest Experience H6…

Amazing Stay

Customer review rating 4.1/5

Shady S. Families - 06/03/2020 Confirmed reviews ALL

I feel cooperation and and Satisfaction, I would like to thank Ms Moroj for her cooperation

Dear Shady S., Thank you for your review. We always do our best to make your stay at ZamZam Pullman Makkah a special one filled with privacy and comfort. We are pleased that you enjoyed our services. We will redirect your kind message to Mr.Moroj. Looking forward to welcoming you again soon. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

8

Customer review rating 4.1/5

Sikander J. Couples - 03/03/2020 Confirmed reviews ALL

Generally good

Dear Sikander J., May Allah accept your prayers. Thank you for your trust, we are very grateful for your valuable time to express your feedback about our services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…
Customer review rating 4.1/5

Youssef H. Families - 01/03/2020 Confirmed reviews ALL

Elevators many some of them not working Carpet in the rooms very old Mattress not comfortable and getting old

Dear Youssef Shawko H., Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the elevators and cleanliness. At ZamZam Pullman Makkah, we strive to provide the best service for our guests. We assure you that we will take all your comments into consideration. We look forward to your next visit to Makkah. Wish you all the best. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Cheapest stay for hotel along the Makkah Clock Tower, closest to Al Haram compound

TripAdvisor rating 4.0/5

IZTMLK 01/03/2020 TripAdvisor review

Cheapest room if you wish to stay any hotels nearby the Makkah Clock Tower, with easiest access to Al Haram compound with no sweat. Staff are all polite and helpful. The room was average yet clean and comfy. The soundproofing seems bad as the noise from the next room could be easily heard. The main reason for choosing this hotel is the walking minutes to Al Haram yet at the cheapest price!

Dear Guest, Thank you for choosing our hotel, we are pleased that you enjoyed our prices, room, and proximity to Al-Haram Al-Sharif view. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are sorry to hear your dissatisfaction with the noise. At ZamZam Pullman Makkah, we strive to provide the best service for our guests. We assure you that we will take all your comments into consideration. We are looking forward to welcoming you again at ZamZam Pullman Makkah soon. Sincerely, Ahmed Badr Director of Quality & Guest Experience

Did not meet expectation

Customer review rating 4.1/5

Anonymous Families - 29/02/2020 Confirmed reviews ALL

Mentioned later

Dear Usman S., Thank you for your comments about your stay at our hotel. We are sorry to hear your dissatisfaction with the services. At ZamZam Pullman Makkah, we strive to provide the best service for our guests. We assure you that we will take all your comments into consideration. We look forward to your next visit to Makkah. Wish you all the best. Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Location, location and location

Customer review rating 4.1/5

Dr H. U. Families - 28/02/2020 Confirmed reviews ALL

Satisfying

Dear H., Thank you for choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif view. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at ZamZam Pullman Makkah soon. Please follow our social media channels to receive our latest offers. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

From receiving luggage to room checking and overall addressing of needs were handled with politeness and curtesy

Customer review rating 4.1/5

D., S. K. Families - 26/02/2020 Confirmed reviews ALL

Amazing staff and management commited for over all customer satisfaction.

Dear Syed M D., Thank you for your valuable time and your positive feedback. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Well located

Customer review rating 4.1/5

F. Families - 26/02/2020 Confirmed reviews ALL

Otel location, room arrangement and customer service was very good.

Dear Nail F., Thank you for choosing our hotel, we are pleased that you enjoyed our customer services and proximity to Al-Haram Al-Sharif view. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at ZamZam Pullman Makkah soon. Please follow our social media channels to receive our latest offers. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Perfect location

Customer review rating 4.1/5

Mahum Families - 26/02/2020 Confirmed reviews ALL

Cannot fault the staff at all and the location of the hotel was perfect but the rooms need an update. They look very old and worn out with lots of stains on the carpet. The staff act like it’s a 5* hotel but the standards of the room definitely are not

Dear Khalida B., Thank you for choosing our hotel, we are pleased that you enjoyed our proximity to Al-Haram Al-Sharif view. We chose this site specifically to provide our guests with the best view and the closest entrance to Al-Haram Al-Sharif to enjoy a distinctive spiritual experience. We are looking forward to welcoming you again at ZamZam Pullman Makkah soon. Please follow our social media channels to receive our latest offers. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

Excellent stay

Customer review rating 4.1/5

Prof D. A. F. G. Families - 26/02/2020 Confirmed reviews ALL

The staff and services were excellent

Dear Abd El Azim Farouk G., Thank you for your valuable time and your positive feedback. It’s a pleasure to have had you stay at our hotel. We are glad that you enjoyed your stay. We will redirect your comments to our management team and hotel staff. Looking forward to welcoming you again soon. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…
Customer review rating 4.1/5

Muhammad B. Families - 25/02/2020 Confirmed reviews ALL

All well just few things 1. Initially check inn was done in room 1925 the AC of room was not working I got my complaint registered with call centre lady thrice but despite of two hours passed no one came than I visited the reception twice they said the person is coming and is on way but no AC mechanic came third time I came and asked to change my room on which the reception guy was bit reluctant he left the counter and discussed with the other guy on another counter and from the gestures of the other guy I could evaluate that he was also reluctant to give him advise to change the room 2. Than a guy with long hair and glasses wearing Arabic dress a young guy came and he overheard my discussion and immediately changed the room good guy with excellent initiative and respect for customer 3. Rest room service was perfect the guys were too good and punctual 4. Location is perfect, ambiance is good 5. Breakfast is awesome , a fat Bengali or Pakistani guy who makes pancakes on live cooking station has some attitude issue I got my complaint registered with the restaurant manager also regarding him he came on eggs cooking station one day and when I asked for a half fried egg he just picked that egg from the cooking stove and the egg yolk started dripping I said I want an intact egg yolk I couldn’t catch he uttered few word in a very low tone for me like he got annoyed so please look into this 6. Rest all good I have given this candid opinion to you guys because these small things bring an odd name to such an awesome hotel

Dear B. D., Thank you for your trust, we are very grateful for your valuable time to express your feedback about our staff, breakfast, location, room, and services. Our main goal is to provide the best spiritual experience in a privileged atmosphere in Makkah. Please follow our exclusive offers for this year. We hope to see you soon on your next visit. We will be more grateful if you share your precious comments on our TripAdvisor page ZamZam Pullman Makkah Sincerely, Ahmed Badr Director of Quality & Guest Experience H6…

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