Novotel Tunis

Novotel Tunis 4 stars

Customer review rating (ALL Rating) 4.4/5 365 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • A 15-minute drive from Tunis-Carthage airport

  • Roof fitness room

  • Hammam and massages (fee applies)

  • Free Wi-Fi

  • Private covered parking

Hotel location

Novotel Tunis

Avenue Mohamed V
1002 TUNIS
Tunisia

Telephone +216 71 830 500

Fax +216 71 832 555

Contact email

  • SNT:  5,5C,5D,28,47 MOHAMED V

  • By plane

    TUNIS CARTHAGE At 5km / 3.11 miles

  • By train

    TUNIS At 3km / 1.86 miles

GPS:36.811634, 10.184235

Companies

  • ALCATEL 12 km / 7 mi
  • BAD 0.5 km / 0.31 mi
  • BG GROUP 12 km / 7.46 mi
  • ENI 10.8 km / 6.71 mi
  • ERICSSON 11 km / 6.84 mi
  • HENKEL 12.8 km / 7.95 mi
  • IBM 11.3 km / 7.02 mi
  • NESTLE 3 km / 1.86 mi
  • OMV 8 km / 4.97 mi
  • SCHLUMBERGER 11.7 km / 7.27 mi
  • SCHNEIDER ELETRIC 12 km / 7.46 mi
  • SHELL 1.5 km / 0.93 mi
  • SIEMENS 11.6 km / 7.21 mi
  • TOTAL GROUP 13.8 km / 8.57 mi
  • UNILEVER 9 km / 5.59 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOVOTEL CAFE

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network Our years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

14 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Unique services. The Executive Room offers VIP treatment, with a minibar, Internet, a flat-screen TV, late check-out until 4pm, free national phone calls, a Nespresso machine, a wide range of complimentary items, slippers and a bathrobe.

Our guest reviews

Our guest reviews for
Novotel Tunis

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  365 reviews

TripAdvisor Rating  4.0/5  487 reviews

Well located

Customer review rating 5.0/5

Joseph Business - Confirmed reviews ALL

Friendly staff and very helpful

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Well located for my business purposes

Customer review rating 5.0/5

Ben Y. Business - Confirmed reviews ALL

Room cleaned to a very high standard every day and extremely polite hotel staff

Dear Mr Y., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Well located

Customer review rating 4.5/5

Sami B. Business - Confirmed reviews ALL

Very nice staff, clean and organized hotel

Dear Mr B., We greatly appreciate the time you spent to share your recent holiday experience at our Novotel hotel.We hope to see you very soon. Sincerely, Mohamed TRABELSI General Manager

Wonderful stay

Customer review rating 5.0/5

Kate K. Families - Confirmed reviews ALL

Great staff, beautiful hotel, delicious breakfast- everything was top notch

Dear Mrs K., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

bad performance in service

Customer review rating 1.5/5

Peter K. Business - Confirmed reviews ALL

All was okay except one service person at the entrance desk. We asked him for help with our lost luggage. He offered to call/mail the airport and asked us to leave the document with the claim with him. Unfortunately we did not have a copy. After the dinner he was gone. The next morning we asked the colleague and she did not know anything. She tried her best, but in the end the airport was never contacted and our document has disappeared. With the help of our driver we managed to get our luggage even without the claim document, but something like that should certainly not happen.

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Well located homey hospitality

Customer review rating 4.5/5

Charles ,. R. D. Business - Confirmed reviews ALL

Very warm & kind hospitality from the staff Genuine attention to detail

Cher Monsieur D., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur D., nos salutations distinguées. Bien cordialement, Mohamed TRABELSI Directeur Général

Customer review rating 5.0/5

Nick Business - Confirmed reviews ALL

It is important to be able to communicate directly with an individual by email and phone. Very helpful.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Good stay

Customer review rating 4.0/5

Olorunsola S. Business - Confirmed reviews ALL

My stay in Novotel was excellent. The location, staff enthusiasm and readiness to support is great. Everything about Novotel is amazing

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohamed TRABELSI General Manager

Home away from home in Tunis

Customer review rating 4.0/5

J R. Business - Confirmed reviews ALL

Comfortable stay with professional and friendly staff. The only issue that requires improvement is: I stayed for 5 nights and therefore had 5 breakfasts at the hotel. Every morning I asked for an omelette with cheese - only once I got what I asked for. My colleagues that asked for scrambled eggs, got similar experiences. At the end it was a kind of a joke with us to see what we were getting... It was not a serious issue for me, but it should be fixed,(and by the way, I had the same happening to me in my previous stay around 3 or 4 years ago).Good luck in fixing such an old habit.

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies At Novotel., we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Mainly it is the excellent service I received from the front desk, in the restaurant, room service

Customer review rating 5.0/5

Islam A. M. E. Business - Confirmed reviews ALL

pls as mentioned above service service service, with special stars for the quality of food it was excellent

Dear Mr E., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Perfect for my Business Trip

Customer review rating 5.0/5

Christian Business - Confirmed reviews ALL

I had a very good stay at the Novotel during my visit to Tunis. The location is perfect to visit the nearby banks and businesses. The hotel is perfectly in line with Novotel standards. The room was practical with a very good work station good storage space and a comfortable bed. Facing the back of the building, it was also quiet. The gym is sufficiently equipped. The rooftop pool seems nice, but it was too cod to enjoy ! Most impressive was the staff, waiters in the restaurant, front desk, security, room service... als of them were very friendly and competent. Thankyou . I will return.

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

False advertised information

TripAdvisor rating 3.0/5

teegee1461 TripAdvisor review

The hotel was good both comfortable and good postion to the centre. One major problem is that when i booked the room it was for 3 adults and selected a room for 3 adults. When we arrived the receptioist said that the 3rd bed in that room was small and not suitable for an adult. This left me booking another room which meant my stay costed me double than i planned for. ACCOR needs to ensure that they advertice correct information unless they want to be seen as unscrupolous and underhand to customers. I am still unsure if this was not a scam to get me to pay more but the jury still out on this.

Business trip

TripAdvisor rating 5.0/5

Joseph M Business - TripAdvisor review

I was treated as if i had arrived to my home. Being welcomed from the entrance by your name to the check in and during the stay. Staff friendly and helpful. Offered an upgrade of the room, and eating at the restaurant after a full day of meetings is like returning home for a relaxing time. Would highly suggest to stay at the Novotel In Tunis.

Novotel - good hotel for business travellers

TripAdvisor rating 5.0/5

michaelmE4305MP Business - TripAdvisor review

Welcoming staff, very clean rooms and restaurant, efficient and friendly service, even the underground parking attendants are helpful. Breakfast & dinner quality is good, served by friendly and smiling staff.

Poor service

TripAdvisor rating 1.0/5

bechnielsen1973 Business - TripAdvisor review

1) I was not picked up in the airport Sunday evening as confirmed 2) Monday I was not able to get help to find a charger for my labtop. Also I could not get any explanation as to why I was not picked up. Last but not least the hotel were not able to buy me a train ticket for Sfax. 3) Tuesday morning I paid 70 Dinar to the hotel and they would get me a charger. 5 min later I was told it was not possible anyway and they could still not help me. 4) Tuesday evening the restaurant was out of the first bottle of wine I chose. 5) Wednesday morning the kitchen was out of mushroom for my omelet 6) Wednesday I evening I sat down at a table NOT reserved, opened my labtop to start working, but I was told the table was reserved despite not sign. I sat down at another table and exactly the same happened again.

OK

TripAdvisor rating 3.0/5

jb_landrieu Business - TripAdvisor review

OK. Very polite staff. Close to airport. Expensive for what it is and not many options around the place for evening dinner. Rooms are tired. I wouldn't got here if it wasn;'t for the Accor points.....

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Novotel Tunis hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Sincerely, Mohamed TRABELSI General Manager

Good and efficient stay

TripAdvisor rating 4.0/5

José Maria A Business - TripAdvisor review

Well located and friendly service . A few technical problems in the room (heating ...) were fixed reasonably quickly . Not a very varied offer at the bar if you want a quick snack in the evening . Do we need the live music every night ?

Dear Guest, We thank you for your feedback and we are delighted that you are satisfied with your stay at Novotel Tunis. In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings. Sincerely, Mohamed TRABELSI General Manager

Pleasant and easy stay in Tunis

TripAdvisor rating 5.0/5

212manfreds Business - TripAdvisor review

Again Novotel convinced me to continue with Accor Hotels. From Check in until check out i felt comfortable in a nice and relaxing atmosphere. Friendly staff, cool drinks at the bar near lobby and nothing to complain about cleanliness.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

A satisfactory stay, comfortable room, good location

TripAdvisor rating 4.0/5

praveenk862 Solo travel - TripAdvisor review

A very satisfactory stay, something I have come to expect from Novotel each time. Location was good, near to tourist attractions and also a Tunis Metro station (to travel to La Marsa, Carthage etc). Room was very comfortable but the minibar was not cooling properly (minor issue)

Dear Guest, Thank you for rating our hotel, we are happy to hear that you enjoyed your stay with us, and we hope that you will give us the opportunity to bring you a new experience in our hotel "Novotel Tunis". See you very soon. Sincerely, Mohamed TRABELSI General Manager

Excellent

TripAdvisor rating 5.0/5

Nicola R Business - TripAdvisor review

Just excellent, as usual. Comfortable crosspoint between Airport, Motorway and City of Tunis. High level of services, warm wellcome, friendly personnel... All you need for a stop during your business and not only.

Dear Guest, Thank you for taking your time to leave a comment regarding your stay at Novotel Tunis. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I won’t hesitate to share it with the team that strives day after day to improve the quality of our services. We have taking your observation into consideration and hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

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