Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.5/5 221 reviews

Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

At Mercure Surabaya hotel, we strive to make your meeting successful and comfortable. No matter which type of meeting you organize, with the help of Mercure network meetings, you will have a pleasant meeting experience with us. Our years of experience have let us develop our expertise in organising meetings. With a total event space of 3,854sqm, including a Grand Ballroom that can accommodate up to 600 people with Standard Health Protocols in place, we can readily support other MICE events as well.

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, modern, and adaptable, our hotel rooms in the 4-star Mercure Surabaya is truly a place for living, that is perfect for all you needs. Our rooms range from 24 to 54 sqm, with 42" LED TV connected to international cable channels, privilege benefits, standing shower, and free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  221 reviews

TripAdvisor Rating  4.5/5  1,555 reviews

Great Hotel and Loyality program make surprise

Customer review rating 4.5/5

Robi A. Families - Confirmed reviews ALL

Holiday with Families As a first time bring my families to Surabaya, the hotel make surprise since we are entry to room and worth it with the price

Dear Mr, Robi A., Warmest Greeting From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas RoyadI General Manager

Customer review rating 4.0/5

D. T. Business - Confirmed reviews ALL

Nice Hotel with friendly staffs

Dear D. Daryadi, Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Andreas Riyadi General Manager

very ussual

Customer review rating 3.0/5

Feri Business - Confirmed reviews ALL

bad experience, bad attitude and not friendly with disability or old people

Dear Mr, Muhammad F., Warmest Greeting From Mercure Surabaya Grand Mirama Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Riyadi General Manager

Amazing stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Extremely welcome staffs, amazing service

Dear E. Emiwati, Warmest greetings From Mercure Surabaya Grand Mirama We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Fine Stay

Customer review rating 4.0/5

Randi A. H. Families - Confirmed reviews ALL

All the staff services was great as what Accor properties should do. They prepared me some kinda cute welcome amenities which I really appreciates. However, the room surprisingly smells and extremely humid. But I don't take it seriously because it was only transit stay. Overall, I think it was a fine stay but I don't know whether to return or not.

Dear Randi Aditya H., Warmest Greetings from Mercure Surabaya Grand Mirama. Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction on stay at Mercure Grand Mirama Surabaya. I deeply regret that your stay did not meet your expectation. Please accept my humble apologies for this matter, I will Improve our quality of service. I hope you might see the changes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future . Sincerely, Andreas Riyadi General Manager

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Other web-users rate our hotel

  • 86 reviews 8.2/10 Location
  • 296 reviews 7.3/10 Room
  • 484 reviews 8.8/10 Service
  • 5 reviews 7.1/10 WiFi
  • 260 reviews 8.9/10 Food
  • 252 reviews 8.9/10 Amenities
  • 165 reviews 8.2/10 Cleanliness
  • 100 reviews 8.6/10 Breakfast

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