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Mercure Surabaya 4 stars

Customer review rating 4.2/5 5,187 reviews

ALLSAFE approved hotel

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Mercure Surabaya
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+ 30 Services

Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264 surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Companies

  • BCA 1.2 km / 0.75 mi
  • Darmo Hospitality 0.5 km / 0.31 mi
  • Wismilak 1.0 km / 0.62 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 257 rooms
    • One room for people with reduced mobility
    • No family room
    • 7 connecting rooms
    • 163 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Indonesian
    • English
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • JUANDA INTL AIRPORT Additional charge
    • SUB Additional charge
  • Parking 1, 2, 3, 5
    • Near the property
    • Private
    • Electric car recharging units 3,7 kVA
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Oasis Swimming Pool
    • Outside
    • On site
  • Vous Fitness and Well-being
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
    • Turkish Steambath
Boutiques/shopping
  • Beauty salon
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Your meetings and events

Meeting @Mercure, making your meeting a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Mercure network.Our years of experience have let us builds a great expertise in meetings organizations.The Hotel Mercure Surabaya is always at your service to ensure the planning and implementation of your events success with total 3854 sqm, including a Grand Ballroom which can accommodates up to 1200 people and offers various facilities for MICE Events.

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,200 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Auditorium

  • Flipchart

  • Syndicated room

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious modern room design, and adaptable, the Mercure room is truly a place for living, perfect for all you needs. Enjoy great modern design accompanied with measure 54 sqm, 42" LED TV with international cable channels, privilege benefit, standing shower, free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,187 reviews

TripAdvisor Rating 4.0/5

1,220 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Friendly & Helpfull Staff

TripAdvisor rating 5.0/5

haritama 12/09/2021 TripAdvisor review

Stay at Mercure Surabaya for 2 night, the Staff was very friendly and helpfull. Service are very awesome especially Pak Tidar Vidioro who are very dan helpfull during my stay there. Hotel Room have unique design with relative spacious compare to price you pay. Breakfast also quite good and offer various menu from Indonesia traditonal food to western Breakfast selection. Definitely i will choose this hotel if visit Surabaya in another chance.

Dear Mr. Haritama, Warmest greetings from Mercure Surabaya Grand Mirama! Thank you very much for sharing your pleasant experience during your last stay with us. I am personally very happy that my team and their service had left such a deep impression in your. I will personally extend your compliment to our team member Bapak Tidar Vidioro as well. We look forward to welcome and host you again in Mercure Surabaya Grand Mirama. Sincerely, Andreas Riyadi General Manager

A pleasant and convenient hotel

TripAdvisor rating 5.0/5

Joseph-marzuki Business - 31/08/2021 TripAdvisor review

I had stayed several times in this property when I had a transit stop on tmy roadtrip to Bali. I do recommend this hotel mainly for the hospitility of their staffs and the great location of the hotel. It will always in my list of preferred choice of hotels everytime visiting Surabaya

Dear Mr, Joseph Marzuki Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Riyadi General Manager

Old Mercure Hotel Surabaya Darmo

TripAdvisor rating 2.0/5

edotan Solo travel - 26/08/2021 TripAdvisor review

Check in process is very slow even i'm the only cust at that time I booked Exexutive Suite Room, there is no condiments or snack bar like usually accor hotel provide. The Bathtub is broken and water leaks! Need about 1Hour to fill the water. Breakfast Experience in Trimurti Restaurant is terrible, not that much options of food and some of food are cold. I suggest you not to try it. Better eat outside local food. The food is really lousy! I tried Dim Sum and Chinese Food in Lan Hua Resto. This is fine taste good and price are reasonable.

Dear Mr, Edo Tandean Warmest Greeting From Mercure Surabaya Grand Mirama May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during stay.Please accept my humble apologies for this inconvenience, We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better each and every day. It is through your feedback that we are able to maintain the quality of our service, your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Surabaya Grand Mirama Kind Regard Andreas Riyadi General Manager

SERVICE AND ROOM

TripAdvisor rating 5.0/5

1992019 Business - 18/08/2021 TripAdvisor review

Evevry times my business trip , this Hotel Mercure Surabaya was my first choice. Location was great, near by have a supermarket and some good restaurant also. If you hungry , they have a good restuarnt in the lobby ( chinese restaurant ). The price is no expencive, should be try if you stay here.

Dear Mr/s 1992019 Greetings from Mercure Surabaya Grand Mirama and thank you very much for sharing your feedback through TripAdvisor It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Andreas Riyadi General Manager

Leisure Trip

TripAdvisor rating 4.0/5

samuelchandra 20/04/2021 TripAdvisor review

Over all hotel is good, though building is old but they have specialist in food, Taste is good and has many variance . Facilities : Like other 4 Stars hotel, they have pool,gym,saloon,restaurant,coffee shop. But due to covid-19, pool is closed and looks not in good treatment , gym can use it but need to make reservation. The only concern from me is their aircon is not cold. I stay in executive room, and air con is really bad, though they already fix it, yet still its not cold Location is perfect,close to down town and other business area. Hope they can maintenance their air con

Dear , Samuel Chandra We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Joni Guest Service Manager

Right hotel for business trip

TripAdvisor rating 5.0/5

arieekoarifin Business - 18/04/2021 TripAdvisor review

Great hotel on center city, close to our business partner, free upgrade very excellent and thanks, food menu on breakfast very good, all staff very humble, room on new tower are great, water in bath room need to improve for pressure, and everything are greatfull

Dear ,Arieekoarifin We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Joni Guest Service Manager

Short business trip stay and it was excellent as always

TripAdvisor rating 5.0/5

kowaraalbert Business - 10/04/2021 TripAdvisor review

The staff was really helpful and fast response. Location is amazing, right in the heart of Surabaya city, The room is above standard for 4* hotel, even though the building is quite old already, nevertheless it is well maintained.

Dear , Kowaraalbert We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Bintang 4 ala ala

TripAdvisor rating 2.0/5

Fideliastella 16/03/2021 TripAdvisor review

Not qualify the 4 star standard. Got upgraded to 1 level higher with new building they said but the room was terrible. The water gutter in bathroom stuck and was floded while showering. The same with the wastafel. The dust bin not even compatible to be open, it was broken but still used in the bathroom. Mh hubby was sleeping using mask because the bed was dusty and his alergy occured. :((

Dear, Fideliastella Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us as your stay in Surabaya. It is our commitment to deliver excellent service to our costumer everyday. It is with sincere regret that we note your dissatisfaction on stay in the room. I deeply regret that your room did not meet your expectation. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you attend, we hope to see you again soon where you can witness the improvements we have made. Sincerely, Joni Guest Service Manager

one of my frequent hotel

Customer review rating 4.5/5

David C. Business - 11/02/2021 Confirmed reviews ALL

I like the location, near of my business place. i like the friendlines and the warm welcoming atmosphere. The facilities are good. The food also great.

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Pleasant stay

Customer review rating 4.5/5

Suyo G. W. Business - 20/01/2021 Confirmed reviews ALL

I like this hotel, before Mercure, used to be this hotel is Mirama hotel. Re-owned and managed by Accor and change to Mercure hotel. Located in strategic position, near to city center, lots of tree around the hotel and it a big building. Mercure hotel completed with 4 restaurants (Chinese, Japanese, international & coffee shop), swimming pool and ballroom. However, during the pandemic, some of facility is close, please check regularly with hotel staff, example Japanese restaurant and swimming pool is close for moment. Mecure hotel is implement health protocols, start from the gate in, the security check is wearing mask, walk through the lobby we have to scan ourselves at temperature check tool. My check in is easy cause I am ALL club members and reception is working fast and efficiency, that friendly reception and thanks to Mr. Abdul Rozak. I get my room at fifth floor, the room is nice decoration, single bed with 2 pillows and 1 decorated pillow, a bench and some picture hanging in the wall, very nice room, open wardrobe with safe deposit box and beautiful framed mirror at corner. Nice room, but some point, bathroom door need to be fix cause can’t close proper (management will handle this) and I have a good night sleep. This is good point. Breakfast time is shorten when pandemic time, breakfast is close at 9 am and breakfast is served buffet and we get plastic gloves. The restaurant is wonderful place, decorated, you may choose sofa, table and chair, indoor or outdoor or café style under the glass. Food is international combine with local food, suggest you to try local cake and Soto (chicken broth with condiments). Big thanks to FB staff which remind us to breakfast at Trimurti Resto before 9 am and served me well, helpfulness and friendly FB staff, thanks a lot to ms. Izzah, mas Wahid and mas Susilo. You are great. And I am check out, fast service and friendly farewell by miss Widya Lestari. However, I have a good impression, hope other guests feel the same. Good job Mercure Surabaya.

Dear Suyo W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great Stay

Customer review rating 4.5/5

Angga Friends - 19/01/2021 Confirmed reviews ALL

Check in and check out is easy breezy. Got upgraded to previlige room. Kuddos to check in agents!

Dear Angga Caesar F., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Wonderful as always

Customer review rating 5.0/5

Erellya W. Couples - 12/01/2021 Confirmed reviews ALL

Mercure Grand Mirama is always the best place for staycation. The location, the staffs, the services, the health procotol, everything are just beyond words

Dear Erellya W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Very satisfying

Customer review rating 5.0/5

Jessica S. Families - 07/01/2021 Confirmed reviews ALL

Good food, clean room, nice frontliner

Dear Jessica S. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

The worst hotel covid protocol

TripAdvisor rating 1.0/5

TjokSusanni 03/01/2021 TripAdvisor review

Just check your cctv in lobby, a lot of people from wedding didn’t use any face mask and no one from the hotel reprimanded, the worst hotel service that I ever stayed in my life especially during this pandemic.. I waited for almost 20 minutes to check in even though I’m accor member, no priority line and service from security was very bad, I unload my luggage alone. Never ever come back to this hotel.

Dear Tjok Susani, Greetings from Mercure Grand Mirama Hotel, Surabaya Thank You for choosing us for your stay in Surabaya. It is our commitment to deliver excellent service to our customers every day. It is with sincere regret that we note your dissatisfaction with our services on that day. I deeply regret that the health protocol procedure did not meet expectation. Our "Gugus Tugas" team always remind our employee and guest to wear face masker, wash their hand or use hand sanitizer and also we ask the Health medical result for every customer that wants to stay with us. Our health protocol procedure is based on ALL safe and CHSE guidance that we already received the certificate a few months ago. Please accept my humble apologies for this matter, I will train back our staff to enhance quality of service. I hope you might see the changes. Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future. I would like to end by saying that it was a pleasure to serve you, we hope to see you again soon where you can witness the improvements we have made. Warm Regards, Joni Guest Service Manager

Good stay

Customer review rating 4.0/5

Boentaran J. Friends - 17/12/2020 Confirmed reviews ALL

Clean and spacious room, friendly staff, good breakfast.

Dear Boentaran J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

very uncomfortable with the prevailing health standards

TripAdvisor rating 1.0/5

PEmudaROmantis 11/12/2020 TripAdvisor review

I canceled / did not occupy the room I had ordered at all, this hotel is really sad about the standard health protocols applied, starting from the lobby, room corridors, restaurants, everything is not according to the rules applied / agreed upon and committed, both from the hotel, the government and from the "All" side, although they have violated their own commitments there is no guilt at all, I hope this hotel will not become a new cluster of the spread of COVID19.

Dear Pemuda Romantis, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear about your experience during your stay regarding the health protocol procedure.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share it with our team. We will sort it out and make things better. Your feedback is very valuable to us as we work to be better every day. It is through feedback such as yours that we can maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. And we proud to announce to you that we have received the "ALL Safe" certificate from ACCOR and CHSE certificate from Kemenparekraf. Our standard of service is based on health protocol procedures such as we provide Thermal scanners in the hotel entrance and hand sanitizer in every corner hotel area. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again to Mercure Grand Mirama Hotel Surabaya. Kind Regard Joni Guest Service Manager

Warm welcome, good stay and very nice upgrade

Customer review rating 5.0/5

Ndre Solo - 29/11/2020 Confirmed reviews ALL

Check in was smooth and fast enough even there was so crowded because government and wedding event. Also it was nice because my room was upgraded to suite and this was my 2nd stay during pandemic. Thank you

Dear Andreas H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

nice hotel

Customer review rating 4.0/5

Yosua A. T. Families - 13/11/2020 Confirmed reviews ALL

it is very comfortable when stay at comfort hotel and new room like MERCURE SURABAYA

Dear Yosua Ananta T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Short stay at Surabaya

Customer review rating 4.5/5

Arius Business - 29/10/2020 Confirmed reviews ALL

COVID-19 protocols well implemented, right from arrival before entrance to hotel. I stayed at 6th floor, unfortunately the view was not so interesting, facing the roof other building and trees.

Dear Arius W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great Property with Poor Service

TripAdvisor rating 3.0/5

simonhoedoyo Business - 26/10/2020 TripAdvisor review

Good location, easy access, city center. Well maintained hotel, but unfortunately poor service as lack of good quality employee. Check in too slow, many queue, and one officer only chit chat with guest and the other busy with the computer doing the check in, the chit chat women officer even don’t care somebody on priority welcome desk where her bags and stuff also there. Poor service continues, my key won’t work, even after complain, and answered sorry for input wrong room number, another hour useless. Welcome drink, better skip, poor option. Room is too noisy by the AC fan sound, amplify through the tunnel maybe, and another complain to engineering with small progress. Thank God I’m already too tired for another complain.

Dear Simon Hoedoyo, May I begin by thanking you for your review on TripAdvisor. I do sincerely appreciate you taking the time to send us your feedback. I do apologize to hear your experience during the stay.“Please accept my humble apologies for this inconvenience” We will take action on your feedback and further share with our team. We will sort it out and make things better. Your feedback about our staff quality and AC in your room is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

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