WIFI/Internet Access- 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)
- 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar
- Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa
- 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design
- Free High-speed WIFI throughout the hotel area
Services in the hotel and nearby
Services and practical information
Paying-
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
- Internet access via Fiber Optics
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Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Valet parking
- Well-lit parking
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
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Services for children
- Babysitting on request
- Outdoor playground for children
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Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
- JUANDA INTL AIRPORT
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Languages spoken at the hotel
- English
- Reception open 24 hours a day
- LATE CHECK-OUT UP TO 6PM
- Electric car recharging units
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Laundry
- Dry cleaning / Ironing
- Ironing room
- Shoe shine machine
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Boutiques/shopping
- Cash machine
- Currency exchange
- Gift shop/newspaper shop
- Hairdressing salon
- Porter
- Concierge
Hotel location
Jl Raya Darmo 68 - 78
60264
surabaya
indonesia
- JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying
- Gubeng Station At 4km / 2.49 miles
GPS : -7.285050, 112.739236
Companies and event centres nearby
Company
Exhibition centre
Your meetings and events
All of our Meeting Rooms and Grand Ballroom is conveniently located on the 2nd floor. The 1100 metres squares Grand Ballroom accommodates up to 1000 guests and offers various facilities for weddings and other social events.Our Professional Banquet team is always at your service to ensure the planning and implementation of your events is tailored to your needs
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| Singapore | 52 m2 | 2 m | 30 | 15 | 0 | 20 | 20 |
| BANGKOK | 60 m2 | 2 m | 60 | 30 | 50 | 30 | 30 |
| SYDNEY | 75 m2 | 2 m | 70 | 30 | 35 | 40 | 50 |
| PARIS | 80 m2 | 2 m | 80 | 35 | 40 | 50 | 60 |
| Surabaya | 81 m2 | 2 m | 50 | 25 | 0 | 30 | 30 |
| Tokyo | 81 m2 | 3 m | 50 | 25 | 0 | 30 | 55 |
| London | 182 m2 | 3 m | 160 | 40 | 0 | 96 | 120 |
| Shanghai | 182 m2 | 2 m | 0 | 0 | 0 | 0 | 100 |
| Jakarta | 216 m2 | 3 m | 180 | 40 | 0 | 90 | 90 |
| Hongkong | 260 m2 | 3 m | 270 | 40 | 0 | 190 | 200 |
| Ballroom I | 300 m2 | 7 m | 200 | 80 | 0 | 120 | 140 |
| Ballroom II | 750 m2 | 7 m | 500 | 150 | 0 | 350 | 300 |
| GRAND BALLROOM | 1,100 m2 | 7 m | 1000 | 300 | 2000 | 500 | 700 |
Our rooms
Superior 2 Single Beds
A modern superior room comes with twin beds, bathroom with shower, TV Cable, minibar, WIFI Internet access and city view.
Superior 1 Queen Bed
A modern superior room comes with queen-size bed, bathroom with shower, TV Cable, minibar, WIFI Internet access and city view.
Premier Superior Queen
Enjoy great modern design accompanied with the cozy sofa , 42" LED TV with international cable channels, privilege benefit, bathroom with rain shower, 24 hours of free Internet access.
Premier Superior Twin
Enjoy great modern design, 42" LED TV with international cable channels, Wonderful city view, bathroom with rain shower, 24 hours of free Internet access.
Deluxe 1 Queen Bed
Enjoy great modern design accompanied with the cozy sofa , 42" LED TV with international cable channels, privilege benefit, bathroom with rain shower, 24 hours of free Internet access.
Executive Suite 1 king bed
Treat yourself with a stay in the spacious Executive Suite (54 sq.m.), including VIP service! It offers a separate living area with comfortable sofa and a free daily newspaper.
- 257 rooms
- 163 non-smoking rooms
- 1 rooms for people with reduced mobility
- 7 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
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- Sun
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Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.
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- Tue
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- Sun
To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a
- Mon
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Food Truck Concept
- Mon
- Tue
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- Sat
- Sun
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- Sun
Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.
- Mon
- Tue
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- Sun
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Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.
- Mon
- Tue
- Wed
- Thurs
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- Sat
- Sun
- Mon
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- Sun
The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.
Dear Wahju A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Herman S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Mr Yuvens W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear m. mutia, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Dear Kwee V., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Mr Raymond W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, Especially the facilities in our room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Doctor David P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear yanto t., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Johny S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Andrewow26, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear A. Andreas, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Doctor Mohammad I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Therballix, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Lucas Shindunata S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Dodi w., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Dear Anastasia m., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager
Dear Rachmat M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
