Mercure Surabaya 4 stars

Customer review rating 4.2/5 5,147 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Surabaya
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+ 28 Services

Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • Golf
  • Quad bikesPaying
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Companies

  • BCA 1.2 km / 0.75 mi
  • Darmo Hospitality 0.5 km / 0.31 mi
  • Wismilak 1.0 km / 0.62 mi
Companies

Your meetings and events

All of our Meeting Rooms and Grand Ballroom is conveniently located on the 2nd floor. The 1100 metres squares Grand Ballroom accommodates up to 1000 guests and offers various facilities for weddings and other social events.Our Professional Banquet team is always at your service to ensure the planning and implementation of your events is tailored to your needs

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Auditorium

  • Flipchart

  • Syndicated room

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Airconditioned meeting room

  • Hotel connected to conv. centre

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Superior 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Park view, Garden View, City View *

* Subject to availability

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Park view, Pool side, Garden View, City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Park view, Garden View, City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)
Rooms

Our restaurants and bars

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAN HUA

Type of cuisine: Chinese

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Non contractual photo

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Non contractual photo

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,147 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,156 reviews

good location

Customer review rating 4.2/5

Budi W. Families - 20/10/2020 Confirmed reviews ALL

overall good. need to fixing tv channels. Many of them are not have good connection.

Dear Budi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good place and good people

Customer review rating 4.2/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Awesome experience and nice service from hotel, nice place food and healthy food

Dear Bustomi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Families - 16/10/2020 Confirmed reviews ALL

Safe and very comfortable

Dear Vanessa, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good stay during this pandemic

Customer review rating 4.2/5

Ndre Families - 15/10/2020 Confirmed reviews ALL

Hotel was quiet not like usual before pandemic (I wish this will end soon so everyone can enjoy and comfortable stay in hotel), the front office is well and warm welcoming. All the protocol for Covid-19 was well established, the room was great, the TV and all stuff in the room was good. Thank you

Dear Andreas H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Terima kasih untuk Upgradenya

Customer review rating 4.2/5

Ayom R. Families - 04/09/2020 Confirmed reviews ALL

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Nemesius Ajom R., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Extraordinary Room

TripAdvisor rating 4.0/5

Ayom_Rahwana 03/09/2020 TripAdvisor review

It was wonderfull experience. We had two suite room with connecting door. It's a WOW experience. Nice view to the city, nice setup room for living room, we had so many electricity plug-in connector, nice bathroom, I'm very pleased. Breakfast was ok, they served SOTO which I thought was delicious. Everything was great. Thank you

Dear Pak Ayom Rahwana, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nice stay

Customer review rating 4.2/5

Dao Business - 29/08/2020 Confirmed reviews ALL

NIce stay, except in the room it quite noisy, can hear sound from room beside me and above..

Dear B. Budiarto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Joni Guest Service Manager

Good services

Customer review rating 4.2/5

D. W. Families - 23/08/2020 Confirmed reviews ALL

Good Location , thumbs up for the hospitality and the staff

Dear D. David, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable Short Stay in Mercure Surabaya

TripAdvisor rating 4.0/5

Beniis1105 Business - 18/08/2020 TripAdvisor review

It's a pleasant to stay during COVID-19 in Mercure Surabaya. The Hotel provides temperature check and hand sanitizer. Nice and comfortable room, spacious, and modern look. Breakfast was not so variety maybe this was only in this condition. Service during breakfast was great and the staff was very helpfull. Pool was not operated and not maintained well. Overall, it was comfortable.

Dear , Beniss 1105 We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Lokasi strategis

Customer review rating 4.2/5

V. Families - 17/08/2020 Confirmed reviews ALL

Everything is good. Except the pool and sauna was closed. Open it quick. Thanks

Dear V. Vincent, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good business hotel

Customer review rating 4.2/5

Wahju A. Couples - 19/02/2020 Confirmed reviews ALL

It is first time that I stay in Mercure Darmo Surabaya . Overall service is excellent, staff very polite , room was clean . Breakfast food is limited variant but very delicious

Dear Wahju A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good Location, Good Staff

Customer review rating 4.2/5

Herman S. Families - 13/02/2020 Confirmed reviews ALL

Excellent check in and out

Dear Herman S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Well services

Customer review rating 4.2/5

Jvt Business - 31/01/2020 Confirmed reviews ALL

Good reservation & welcoming experience, good room interior, helpful and well communicate from the staff.

Dear Mr Yuvens W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Clean

Customer review rating 4.2/5

M. R. Business - 28/01/2020 Confirmed reviews ALL

The hotel is clean and the staffs is polite

Dear m. mutia, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

nice place

Customer review rating 4.2/5

Anonymous Business - 23/01/2020 Confirmed reviews ALL

feel comfort

Dear Kwee V., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Raymond Business - 22/01/2020 Confirmed reviews ALL

Room new but some facilities not working. Rain shower was spraying all over, the handle of shower head was loose too

Dear Mr Raymond W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, Especially the facilities in our room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nice Room and Strategic

TripAdvisor rating 4.0/5

legionnes Family - 20/01/2020 TripAdvisor review

Nice room and we've good time for rest after long trip. strategic location in the city. Front office handle us with care. we've to wait during our room still make up because of my upgrade, but it's worth it.

Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

After 4 years......

Customer review rating 4.2/5

Dr D. P. Solo - 12/01/2020 Confirmed reviews ALL

After 4 years, I am back to this property. It looks better and the staff were even more polite. The breakfast was good. Will be back there again soon.

Dear Doctor David P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good hotel with excellent customer service

Customer review rating 4.2/5

Yanto Families - 04/01/2020 Confirmed reviews ALL

Very good experience, clean hotel and friendly staffs

Dear yanto t., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great service

Customer review rating 4.2/5

Js Business - 04/01/2020 Confirmed reviews ALL

Great service from hotel. They upgrade my room eventhough I only stay 1 night. Will come back stay here when i back to Surabaya

Dear Johny S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

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