Mercure Surabaya Grand Mirama

Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.4/5 171 reviews

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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

At Mercure Surabaya hotel, we strive to make your meeting successful and comfortable. No matter which type of meeting you organize, with the help of Mercure network meetings, you will have a pleasant meeting experience with us. Our years of experience have let us develop our expertise in organising meetings. With a total event space of 3,854sqm, including a Grand Ballroom that can accommodate up to 600 people with Standard Health Protocols in place, we can readily support other MICE events as well.

Room descriptions and layouts

14 

meeting rooms

From 1 to 1,200 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, modern, and adaptable, our hotel rooms in the 4-star Mercure Surabaya is truly a place for living, that is perfect for all you needs. Our rooms range from 24 to 54 sqm, with 42" LED TV connected to international cable channels, privilege benefits, standing shower, and free internet access. Enjoy unbeatable views of Surabaya from our Executive Suite situated on highest floors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  171 reviews

TripAdvisor Rating  4.0/5  1,360 reviews

Awesome stay!

TripAdvisor rating 5.0/5

MrAndikaK Solo travel - TripAdvisor review

I've stay for 4 nights in Surabaya. It was an awesome stay. t. Staffs were so polite and well mannered, breakfast menu were so tasty, my favorite was sausage & fish fillet, yummy! WiFi was also fast enough to browse the internet. Don't hesitate if you're facing an issue, i'm sure they're willing to help your issue. I used to spend my night time in the coffee bar, loved that place and the staff. Thank you for the little chit chat, really appreciated. Hopefully, i'll have more choices from the menu in the next time i visit. Definitely will come back.

very good to stay

Customer review rating 4.5/5

Edward S. S. Business - Confirmed reviews ALL

nice staff, nice food, nice service

Dear Edward B., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Andreas Riyadi General Manager

Clean

Customer review rating 4.0/5

Herlis E. Business - Confirmed reviews ALL

Clean and helpfull doorman and front office

Dear Herlis E., Warmest Greetings from Mercure Surabaya Grand Mirama We are thrilled you have enjoyed your experience with us and appreciate you having shared that Doorman and Front Office personal attention to you really made the difference in your stay. Thank you for having taken the time to rate and share your positive comments. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager

lovely hotel, enjoy my staycation here..

Customer review rating 5.0/5

R Business - Confirmed reviews ALL

i enjoy being here for more than one night, actually i go hear for my bussines trip, but this hotel make me feel like home, all the staff are friendy and helpfull,

Dear Indira S., Warmest Greetings from Mercure Surabaya Grand Mirama Thank you for sharing the details of your recent stay at Mercure Surabaya Grand Mirama. It is such a pleasure to hear that you're satisfied with the overall services and facilities at our Hotel. One of our goals is to receive a genuine review from a true traveler like you. Again, thank you for this beautiful feedback. We are looking forward to having you back in the hotel. Until then stay safe and take care. Warmest regards, Andreas Riyadi General Manager

Beautiful moment at mercure surabaya hotel

TripAdvisor rating 5.0/5

Mapareal_R Couples - TripAdvisor review

Room was very clean, swimming pool was fun, staffs were very helpful / considerate & special thank you for mrs. Resti as a GRO and also located near in the heart of the city, so it's easy to get anything you need nearby.

Dear Mr, Mapareal R Warmest Greetings from Mercure Surabaya Grand Mirama Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at Mercure Surabaya Grand Mirama took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the services, facility and the ambiance of the hotel. We look forward to welcome you back to our hotel in the nearest future. Warmest regards, Andreas Riyadi General Manager

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Other web-users rate our hotel

  • 110 reviews 9/10 Location
  • 307 reviews 8.1/10 Room
  • 438 reviews 9/10 Service
  • 6 reviews 7.6/10 WiFi
  • 241 reviews 8.6/10 Food
  • 217 reviews 8.8/10 Amenities
  • 147 reviews 8.5/10 Cleanliness
  • 93 reviews 8.6/10 Breakfast

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