Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 1,143 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BCA1.2 km / 0.75 mi Wismilak1 km / 0.62 mi
Darmo Hospitality0.5 km / 0.31 mi

Exhibition centre

WTC Plaza4 km / 2.49 mi

Your meetings and events

All of our Meeting Rooms and Grand Ballroom is conveniently located on the 2nd floor. The 1100 metres squares Grand Ballroom accommodates up to 1000 guests and offers various facilities for weddings and other social events.Our Professional Banquet team is always at your service to ensure the planning and implementation of your events is tailored to your needs

Mercure Surabaya Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Singapore 52 m2 2 m 30 15 0 20 20
BANGKOK 60 m2 2 m 60 30 50 30 30
SYDNEY 75 m2 2 m 70 30 35 40 50
PARIS 80 m2 2 m 80 35 40 50 60
Surabaya 81 m2 2 m 50 25 0 30 30
Tokyo 81 m2 3 m 50 25 0 30 55
London 182 m2 3 m 160 40 0 96 120
Shanghai 182 m2 2 m 0 0 0 0 100
Jakarta 216 m2 3 m 180 40 0 90 90
Hongkong 260 m2 3 m 270 40 0 190 200
Ballroom I 300 m2 7 m 200 80 0 120 140
Ballroom II 750 m2 7 m 500 150 0 350 300
GRAND BALLROOM 1,100 m2 7 m 1000 300 2000 500 700
    • Screen
    • Auditorium
    • Soundproof
    • Flipchart
    • Syndicated room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 ALL Rating 5,116 reviews

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,143 reviews
Wahju A. Couples - 19/02/2020 Confirmed reviews ALL
« Good business hotel »

It is first time that I stay in Mercure Darmo Surabaya . Overall service is excellent, staff very polite , room was clean . Breakfast food is limited variant but very delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahju A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Herman S. Families - 13/02/2020 Confirmed reviews ALL
« Good Location, Good Staff »

Excellent check in and out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herman S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Jvt Business - 31/01/2020 Confirmed reviews ALL
« Well services »

Good reservation & welcoming experience, good room interior, helpful and well communicate from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Yuvens W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

M. R. Business - 28/01/2020 Confirmed reviews ALL
« Clean »

The hotel is clean and the staffs is polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear m. mutia, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 23/01/2020 Confirmed reviews ALL
« nice place »

feel comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwee V., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Raymond Business - 22/01/2020 Confirmed reviews ALL

Room new but some facilities not working. Rain shower was spraying all over, the handle of shower head was loose too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Raymond W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, Especially the facilities in our room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Family - 20/01/2020 TripAdvisor review
« Nice Room and Strategic »

Nice room and we've good time for rest after long trip. strategic location in the city. Front office handle us with care. we've to wait during our room still make up because of my upgrade, but it's worth it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Legionnes We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Dr D. P. Solo - 12/01/2020 Confirmed reviews ALL
« After 4 years...... »

After 4 years, I am back to this property. It looks better and the staff were even more polite. The breakfast was good. Will be back there again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doctor David P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Yanto Families - 04/01/2020 Confirmed reviews ALL
« Good hotel with excellent customer service »

Very good experience, clean hotel and friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear yanto t., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Js Business - 04/01/2020 Confirmed reviews ALL
« Great service »

Great service from hotel. They upgrade my room eventhough I only stay 1 night. Will come back stay here when i back to Surabaya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johny S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Family - 04/01/2020 TripAdvisor review
« Great location »

Nice cozy hotel... great location in the middle of surabaya. great breakfast and coffee... nice swimming pool. surrounded with trees, soo the temp always cool. great jappanese food. you can rent a bike or electric bike infront

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrewow26, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

A. Families - 01/01/2020 Confirmed reviews ALL
« Great hospitality »

Good to be back here, we always stay in mercure when visit Surabaya city

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. Andreas, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Dr M. I. Families - 31/12/2019 Confirmed reviews ALL
« superb experience »

I had a pleasant experience staying at Mercure Grand Mirama Surabaya. The connecting room was made available by the staff when I informed them one day prior to my arrival. Warm welcoming courtesy of the frontline staff was adequate. However, suffered a lot in finding a parking a spot as I had to drive taking my family with me. The security indicated that I had to obtain a VIP-pass to park the car, although there were at least 6-7 free parking spots available. Suffering because I had to take along my toddler and was not that convenient in accessing my car very far from lobby. The food was standard as in any other Accor accomodation. Could have easily given the "9 out 10" but again, was bothered by the parking service which made me wonder whether the hotel was suitable for families or just business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doctor Mohammad I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Family - 30/12/2019 TripAdvisor review
« Great stay »

Great stay with excellent service, all the staff are very welcome and nice. The suite room is excellent, its clean and quite spacious. The breakfast quite tasty and the location not far from the highway gate. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Therballix, We very much appreciate your comments regarding your stay at the Mercure Surabaya It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Lucas S. Families - 28/12/2019 Confirmed reviews ALL
« Quite good, will consider to stay again »

Room is a bit small, food is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas Shindunata S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Esti H. Families - 28/12/2019 Confirmed reviews ALL
« family hotel »

nice room and clean and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Dodi Business - 27/12/2019 Confirmed reviews ALL
« Somehow dissapointed at the check-in in the priority desk »

As normal, I dont expect check-in at priority desk, but the staff insist me and they nicely offfer coffee while waiting for the room but never shown up. The check-out time is 10minutes what a way kong time that i ever experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dodi w., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Anonymous Families - 26/12/2019 Confirmed reviews ALL
« Great stay »

We’re really enjoyed our short stay at this hotel. The room clean, the breakfast quite tasty and very important is the service very excellent. The check in & check out process fast enough, the staff very polite and nice. Excellent, definitely will stay again if we go to surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Anastasia M. S. Families - 25/12/2019 Confirmed reviews ALL
« Cleanliness, cleanliness, cleanliness »

Very disppointing cleanliness of plates, bowls of Tri Murti Restaurants! I never found such dirty plates at other Mercure. The plates are oily, some dried rice on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia m., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

Rachmat Families - 25/12/2019 Confirmed reviews ALL
« Good »

One dissapointment is that the security didnt allow grabfood to go into hotel lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachmat M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates