Grand Mercure Bangkok Asoke Residence 5 stars

I have now stayed twice within the past 3 months and on the most recent occasion, I attempted to book directly hoping to obtain a favourable discount as a repeat customer. Also, by dealing direct, the hotel avoids having to pay fees to the various online booking systems. And these I understand can be quite expensive. Disappointingly though and after a frustrating email and also spoken exchange with the reservation supervisor, my attempt to book direct, initially proved a total waste of time. I did finally manage to secure a deal comparable to what the booking systems were offering, but it was neither a pleasant nor a simple process in any way.. Then of course the same suites (we actually booked 2) were discounted again before our actual date of stay. So I contacted the hotel and tried to secure the new lower prices and what a horrible chore that proved to be. The service and attitude to my request was illogical and I'm really not sure whether it's a lack of training or simple absence of knowledge. Or perhaps it was just an incompetent amateur who I dealt with. Fortunately though after asking to speak to the manager, the excellent GM as it turned out, he proved to be a wonderful breath of "can do" customer service. He also demonstrated a practical understanding of the situation, which was Immediately remedied, to my relief and satisfaction. Anyway our check in was highlighted by an upgrade to an even larger suite (lovely surprise) but our stay was unfortunately marred by a ridiculous incident when the electronic door card-access system failed and my colleague could not get into his suite. A series of "technicians" fumbled around for nearly 45 minutes, trying to get the door unlocked. Ludicrous really as these mechanisms should be readily configured with a master over-ride solution. God forbid had it have been a life-threatening emergency. A very special mention for the excellent service and approach by "John" the concierge. Very professional and attentive

The property is super clean, and everyone is so friendly and helpful. Check in was quick and easy. We chose the one bedroom apartment. Very spacious and modern. Comfy bed, great AC, a full kitchen and a washer, plus a nice balcony. Daily housekeeping was excellent. Rooftop pool fitness center and sauna. The location is great, just a few minutes walk to Asoke BTS, and MRT, or you can use the shuttle service. We stayed for 7 days, and everything was perfect. We will be return customers!

The room was large and clean The washer/dryer, refrigerator, and microwave was convenient. The staff were very friendly.

Very spacious suite. Odor free and fresh. It was a very pleasant surprise to experience the spaciousness. AC worked very well and more importantly, in the bedroom, the draft was not directed to the bed. Thank you very much! All the amenities provided were very useful. Only wish i could have used them more. Some niggles you may want to address - The bedroom toilet does not have a ventilation fan. It is most annoying and discomforting. The room access card does not work the first time it is swiped. One has to swipe it carefully, twice or thrice to get the green light and for the door to open. The 'make my room' & 'do not disturb' keys were baffling. Sometimes they worked, most of the times, it did not. Why doesn't Grand Mercure hotels have a luggage stand ? Or have i missed it ? It was certainly not there in Makkasan. Buffet Breakfast variety and spread is sparse. Could do with more variety and quantity. One has to wait till a particular dish or fruits are replenished. Or just go without it, as it is tiresome waiting for the same. Overall, a great stay for the price and location. I will recommend to my colleagues, very definitely.

The room was a great size and in a great location. The reception staff were very good and granted us late check out for no extra fee.