Sofitel Nanjing Galaxy Suning 5 stars

Customer review rating (ALL Rating) 4.7/5 199 reviews

Hotel extras

  • Located in Nanjing city center downtown area.

  • Free WIFI access throughout the hotel including public areas and guestrooms.

  • Fitness Center including indoor sun glass proofed roof heated swimming pool and GYM

  • Room size all over 40sqm.

  • Chinese restaurant features Huaiyang Nanjing cuisines hosted by Platinum Award Executive Chef.

ALLSAFE approved hotel

Hotel location

Sofitel Nanjing Galaxy Suning

9 Shanxi Road, Jiangsu Province
210009 NANJING
China

GPS:32.067501, 118.772475

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

The hotel offers 11 different sized multi-function meeting rooms covering a total 1,800 square meters. All rooms are equipped with free plug-and-play wifi, broadband and state-of-the-art AV equipment. Our impressive pillarless ballroom can accommodate up to 540 people for a sit-down dinner. Meanwhile 2 Chinese VIP chambers offer local character with tea tables and sofas for intimate gatherings. WiFi internet access and state of the art audio-visual technology are on hand in each meeting and event venue.

Room descriptions and layouts

meeting rooms

From 1 to 700 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

268 beautifully designed rooms and suites all 36 square meters or bigger. All rooms are equipped with plasma TV, free plug-and-play broadband and a safety box large enough to store a laptop computer.

Single Bed

SUPERIOR ROOM, One King-size Bed, City Views

  • 3 persons
  • 37 / 398 sq ft
  • Bedding 1 x Queen size beds
  • Views: City View
  • Most of the accommodation: Balcony

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  199 reviews

TripAdvisor Rating  4.5/5  2,223 reviews

Very average stay

Customer review rating 2.5/5

Benjamin C. Solo - Confirmed reviews ALL

No welcome drink (there is a free welcome drink displayed on the APP when booking); the room is not as good as expected, I added money to upgrade to a lake view room, but I can't see the lake view, it is very average.

Dear Yu Peng Z., Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Galaxy Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 南京索菲特银河大酒店

Outdated Hardware Poor Service

Customer review rating 2.0/5

Angus Business - Confirmed reviews ALL

An unusually unpleasant stay with ACCOR. Although my room was upgraded, the air conditioning hardly worked and halfway through the night electricity was cut out. The toilet was half-dysfunctional. The receptionists was rather rude at check out and kept repeating things in an unnecessarily high and harsh voice.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel Nanjing Galaxy Suning

Wait too long for check in

Customer review rating 2.0/5

Rui Business - Confirmed reviews ALL

I traveled here very far away,all I wanted is fast check in and rest in my room.But the miss in front has a low professional,she does not know how to do with my passport to check in,so it cost me take a long time to wait. It's a terrible experience to me.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, 南京索菲特银河大酒店

Thank you for providing a great environment even during the pandemic

TripAdvisor rating 5.0/5

chen761 Business - TripAdvisor review

The hotel is well managed, with friendly staff, clean facilities, and good food. The room are very well cleaned everyday. The cost for staying is very reasonable, and the location is very convenient, with some good restaurants nearby. Two thumbs up!

Dear Guest, warm greetings from Sofitel Nanjing Galaxy Suning. Thank you so much for sharing such nice feedback with us. I’m so delighted to read that you've enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

good location

Customer review rating 5.0/5

Yi Families - Confirmed reviews ALL

worth it

Dear Yi M., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 总经理 黄圣良

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Other web-users rate our hotel

  • 2,063 reviews 9.1/10 Location
  • 3,283 reviews 8.4/10 Room
  • 4,781 reviews 8.9/10 Service
  • 18 reviews 7.5/10 WiFi
  • 1,460 reviews 8.3/10 Comfort
  • 943 reviews 8.4/10 Breakfast
  • 838 reviews 8.5/10 Cleanliness

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