Novotel Bandung Hotel 4 stars

Customer review rating 4.2/5 5,429 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bandung
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+ 21 Services

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Check-in from 16h00

Check out up to 12h00

  • Prima Jasa MGI :  Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Companies

  • Bank Central Asia 5.0 km / 3.11 mi
  • Bank Indonesia 2.5 km / 1.55 mi
  • Bank Negara BNI46 2.5 km / 1.55 mi
  • Bio Farma 1.0 km / 0.62 mi
  • Graha Realindo 4.0 km / 2.49 mi
  • Indosat 5.0 km / 3.11 mi
  • Telkomsel 5.0 km / 3.11 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

13 

meeting rooms

From 1 to 320 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Podium

  • Lectern

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

PREMIER 1 KING BED

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

PREMIER 2 SINGLE BEDS

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,429 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,485 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Clean But Need some Refurbishment

TripAdvisor rating 4.0/5

royhi Business - 20/07/2020 TripAdvisor review

After a long time staying elsewhere, I came back to Novotel Bandung for 1 night of business trip. The hotel was usually fully-booked due to conference or other events in normal condition. So finding the hotel was finally available with reasonable rate, I chose Novotel as I had a good memory staying there many years ago. Location is excellent as it is centrally located to most destinations, yet in an area that is not crowded and easily accessible without going through traffic jam. The parking space is spacious with good air circulation (for Ground level, didn't try the Basement). Getting to the Lobby or elevator to room floors from the parking space require a bit of walk, passing through the hotel's restaurant. Lobby is spacious but no seating was available (perhaps due to Covid situation?). But the Lobby and passage area could definitely benefit from additional lighting as it felt a bit dim. I booked a Premier Room, which in reality is the same room as a Superior Room. The only additional benefit given was a minibar (which I have to specially inquired, as it was empty when I first entered the room) and an airport transport (not needed for domestic traveler using car). Definitely not worth the price difference and the staff need further training to prepare the room well. The room is spacious, clean and everything functions well. Although it does feel dated with design from early 2000s. The most annoying thing of the room is the chair, in which they put a chair normally used in mass for ballroom. Really feel out of touch and albeit the still good condition, renders the room felt broken and patched. Definitely nothing feels premium as the room category should. The towels are placed in the Bathroom wrapped in plastic bag, which ease the feeling in the current situation. The restaurant offers good food during dinner and good selection during breakfast (especially during this Covid situation). The staffs were friendly and attentive, both during food serving and table attending with cutlery set given in plastic bag wrapping. Although again, it could definitely benefit from additional lighting to make the ambient brighter. The most downside is lack of recognition for loyal member especially during check-in process in the evening. A drink voucher was given, but that's all. Overall, Novotel Bandung has its potential. But with the competition and the current lack of demand, a better staff training and plan for refurbishment is definitely needed.

Nice hospitality

Customer review rating 4.2/5

Fraza Families - 31/03/2020 Confirmed reviews ALL

Nice hospitality staff, fast checkin

Dear Mr. Fraza, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

comfortable

Customer review rating 4.2/5

Didi W. Couples - 26/03/2020 Confirmed reviews ALL

friendly service and clean rooms

Dear Mr. Didi w., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Amazing stay for longer duration.

Customer review rating 4.2/5

Mohd A. A. Families - 25/03/2020 Confirmed reviews ALL

Definitely satisfied with my stay.

Dear Mr. Mohd Afnan A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially for Fuji Rizki. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice stay.

Customer review rating 4.2/5

Akhmad R. Business - 24/03/2020 Confirmed reviews ALL

I spend 1 week here with my wife for business trip. Good room, very kind staff and excellent location.no problem so far.

Dear Mr. Akhmad r., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice room for upgrade

Customer review rating 4.2/5

Edd Business - 09/03/2020 Confirmed reviews ALL

The location and spacious room makes me feel at home...breakfast ok....

Dear Mr. Edd, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Room is clean and superb, front desk was very helpful and friendly

Customer review rating 4.2/5

Shangkar S. Business - 05/03/2020 Confirmed reviews ALL

Superb!!

Dear Mr. Shangkar S, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Stay

Customer review rating 4.2/5

Ferry S. Business - 24/02/2020 Confirmed reviews ALL

Have a fabulous rest time on hotel after all day working activity and breakfast is fabulous

Dear Mr. Ferry S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice Hotel

Customer review rating 4.2/5

Febria A. P. Families - 20/02/2020 Confirmed reviews ALL

Comfort hotel with nice location

Dear Mr. Febria Andrey P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good

Customer review rating 4.2/5

Novan A. Families - 20/02/2020 Confirmed reviews ALL

good

Dear Mr. Novan A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.2/5

Mohd S. Business - 20/02/2020 Confirmed reviews ALL

First time stay and happy with the hotel

Dear Mr. Mohd S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Big Room

Customer review rating 4.2/5

Fajar E. P. Couples - 19/02/2020 Confirmed reviews ALL

Location is in center, but no culiner around it.., the famous bakso semar need to walk around 10 minutes. The hotel frequency used for events, you'll need to prepare parking slot when event. it is better you split for guest hotel parking, so, guest can park car with safely.

Dear Mr. Fajar Edisya Putra, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

big room, nice facilities

TripAdvisor rating 4.0/5

fajarep 19/02/2020 TripAdvisor review

the novotel room is big, the location is in center, but you can't find something close enough. there is bakso semar one of the famouse bakso with 10 minutes walk, and indomaret store next to it. the breakfast is not special

Dear fajarep, Thank you very much for staying with us. We are happy to know that you had a special experience while staying with us. We appreciate all input from our guests including one regarding breakfast. We will inform the relevant department for follow up. I hope we can serve you again on another occasion. Best regards, Siswanto Room Division Manager

Good location, great breakfast

Customer review rating 4.2/5

Bob S. Families - 16/02/2020 Confirmed reviews ALL

Location is good, facilities and rooms is excellent, reasonable price most of the time

Dear Mr. Bob s., We very much appreciate your review regarding your stay at the Novotel Bandung and also your loyalty as gold member. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Stay, Good Food & Good Staff

Customer review rating 4.2/5

M. A. R. Solo - 14/02/2020 Confirmed reviews ALL

1 night stay with best moment, first time try at novotel bandung.. room are clean and bed are comfortable. friendly staff especially staff at room service.. if i not mistake her name was mbak Lia, she was explain all meal promotion in the menu without bored.. will come back someday...

Dear Mr. M. Ab R., We very much appreciate your review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team and certainly for Lia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Lobby is too small

Customer review rating 4.2/5

Muchtar Business - 14/02/2020 Confirmed reviews ALL

The lobby wasnt comfortable for a car.

Dear Mr. Muchtar, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Excellent

Customer review rating 4.2/5

A. Families - 13/02/2020 Confirmed reviews ALL

Excellent services

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good location

Customer review rating 4.2/5

Sugih U. Business - 13/02/2020 Confirmed reviews ALL

I have stayed here for many times. Overall just ok. I found the aircon for many times in different rooms seems working only by the fan, so i felt so humid inside the room and not so nice. I have reported this issue to the front desk, yes the hotel sent an engineers trying to “fix” the aircon but to be honest no result. It happened for many times, the only reason i keep stay in this hotel is just because of the location. The other experience which i faced over and over again is, the parking ticket system. It’s mandatory for a guest who stay will have a free parking voucher. The front desk always left a message to me to give the voucher to the ticket counter at the exit ONCE and the officer will input to the system and it can last until check out day. Everything run as per procedure not a problem, but everytime I left the hotel after giving the voucher the officer keep asking for parking charge! Everytime it happened i have to come back to the front desk which wasting so much time over and over again! Have reported to the manager but useless!

Dear Mr. Sugih U., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

clean and comfortable

Customer review rating 4.2/5

Xxx Solo - 12/02/2020 Confirmed reviews ALL

the room was comfy. the breakfast was good

Dear Mrs. Chie A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Peaceful sleep

Customer review rating 4.2/5

Apple Couples - 31/01/2020 Confirmed reviews ALL

Spacious & clean room. Friendly staff. Adequate breakfast. Ok gym. Location not ideal but not inconvenient. A good sleep in a long time...

Dear Mrs. Apple, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

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