Hotel - Novotel Ha Long Bay
Novotel Hotel Novotel Hotel

Novotel Ha Long Bay Hotel

4.0/5 1,081 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PHONG NHA 42 m2 3 m 18 0 8 0 12
HUE 80 m2 3 m 30 20 18 30 8
YEN TU 2 105 m2 6 m 100 40 30 60 60
HOI AN 123 m2 3 m 40 30 30 40 60
YEN TU 1 275 m2 6 m 200 80 40 140 120
HA LONG 350 m2 3 m 250 80 40 160 200
YEN TU 1 AND 2 380 m2 6 m 300 130 60 200 200
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 171 non-smoking rooms
  • 32 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.4/5 ALL Rating 1,070 reviews

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,081 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Khunshagai J. Friends - 17/11/2019 Confirmed reviews ALL

So good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khunshagai J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

D. C. Couples - 14/11/2019 Confirmed reviews ALL
« Excellent experience!! »

Novotel was a great experience for me and my wife on our honeymoon. The staff was cordial and willing to Accommodate any of our tour needs. Restaurant breakfast was always fun and inviting, the captains help with any requests, plus the chef came out to say Hi and asked if he could get us anything.. Great Job!! From Don & Mercy

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. D., No words are enough to express my gratitude towards your very lovely message regarding your recent stay at Novotel ha Long Bay. I am very proud to read that you found your experience excellent. Your kind words will be a huge encouragement to hotel staff to try harder and harder in improving the hotel services. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

F. Couples - 13/11/2019 Confirmed reviews ALL
« Great staff and very good location »

Great experience at the hotel Friendly staff that did their best to assure a good experience for the guest, exactly what I always look for but some time is difficult to find. Check in and check out was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parpinelli F., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of serving you again in near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

N. P. Families - 13/11/2019 Confirmed reviews ALL
« Really good 4 star hotel »

very good. nice and clean hotel, good staff, good facilities and well positioned. My only complaint is that they tried to sell me/upgrade me a bed for my son who was with us as they said there was no spare bed in the room, but I had booked the room for 2 adults and one child. They then said there was a couch which could be used as a bed, which I said was ok, but there was no bedding for it. I requested sheets and a duvet, and at first only got a duvet. I then had to request a sheet again. Eventually we got the full bedding. There were only 2 bath towels in the room even though there were 3 of us, and despite my wife requesting an extra towel on several occasions, we only ever got 2 when the room was cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear p. N., We would like to thank you for choosing Novotel Ha Long as your accommodation choice during your recent visit to Ha Long city. I am very proud to know that our hotel met your expectation for a 4 star hotel, this is what we strive for everyday. However, I also want to send you my sincerest apology for the incoveniences you encounted. Your feedback enables us to adjust and better serve our guests. Thank you again for sharing your experience, and we hope to have the opportuniy of serving you again in the future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Karno N. Business - 11/11/2019 Confirmed reviews ALL
« Always pleased. »

Warmest welcome amd always full of surprises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. K., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay. We are delighted to know that you had such an excellent experience in our hotel. Your words will help us keep on providing magnificent experiences for our guests. Thank you again for sharing your experience. We look forward to welcoming you again and offering you other pleasant stay. Sincerely, Vu Thi Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Thao Families - 11/11/2019 Confirmed reviews ALL
« Vacation »

You have a great service Team. They are nice and friendly. That was the first impression to me. Thank you so much for giving me a lovely holiday when staying at your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tran T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Vu Thi Ngoc Diep Guest Experiene Executive Novotel Ha Long Bay

T. K. Families - 11/11/2019 Confirmed reviews ALL
« Friendly and convenient service, clean facilities and beautiful Halong Bay background. »

Friendly and convenient service, clean facilities and beautiful Halong Bay background.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. T., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is glad to know that you enjoyed your stay with us. Your very kind feedback will help us keep providing magnificent experiences to our guests. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back in near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

A. B. Solo - 10/11/2019 Confirmed reviews ALL
« A fantastic hotel »

This is a fantastic hotel. It is incredibly clean and the rooms are really homely and comfortable. It has a great bar and restaurant and the food is really great (particularly the complimentary breakfast). But what really makes this hotel is it’s staff. The are all really friendly, welcoming and professional and cannot do enough to help you. I would definitely recommend this hotel to anyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. A., Thank you so much for spending time send us a lovely message regarding your recent stay at Novotel Ha Long Bay. We are delighted to know that you found your experience fantastic. Your generous words will be huge motivation for hotel staff to keep up the good work. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Anonymous Couples - 10/11/2019 Confirmed reviews ALL
« Clean and wide room, good view from room »

The room was clean, large, and had a good view. There was a bath tab which satisfies Japanese. Toilet was separated. Good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imamura Y., Thank you so much for taking time send us your feedback regarding your recent stay at Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to seeing you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

C. R. Families - 29/10/2019 Confirmed reviews ALL
« Wonderful and memorable. »

We were upgraded on arrival which was amazing and we couldn't quite believe how lucky we were. Right from the beginning the staff were so friendly and nothing was ever too much trouble. We found the pool area to be lovely and most of the time the hotel was very quiet and so this made it particularly relaxing. The spa was brilliant and the buffet dinner we had on the last night was one of the best meals we had in our time in Vietnam. The breakfasts too were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. C., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. It is grateful to know that you enjoyed your stay with us, we will certainly send your generous words of praise to our staff who will be very motivated. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Nir B. Families - 22/10/2019 Confirmed reviews ALL
« Good experience, can be much better »

We spent 5 nights with 2 young kids and we had a really good experience. The front desk staff was extremely helpful. The experience at the restaurant during breakfast and dinner needs to be improved as they couldn't handle the diners (even when it wasn't that busy) it feels that it lacks someone to tell the staff to fill more food and drinks, clean tables etc. As for the pool, it's great but the staff didn't attend it, nor cleaning it or taking orders from guests. Generally it was good experience but it lacks some things to be in a Novotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nir B., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long city. We trully regret that your experience did not meet your expectations and please accept our deepest apologies for the discomfort you had to suffer. Be assured that we treat your feedback seriously and we will review with our Management team to release proper solutions of training F&B department's staff. We hope sincerely this experience does not impair your trust in Novotel, we are looking forward to welcoming you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Amber Families - 18/10/2019 Confirmed reviews ALL
« Good experience »

good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Y., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope have the opportunity of serving you again soon. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

M. Couples - 11/10/2019 Confirmed reviews ALL
« VERY GOOD! »

As an Accor gold member we were treated as royalty! An upgrade to a very nice and large room. The staff were always helpful and arranged two good sight seeing tours for us. They also arranged a bus to take us back to Hanoi at the end of our stay. Breakfast was good with a large variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackman M., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay. I am very proud to read that you found your experiences "Very good" because this is what our teams strive for everyday from our heart. Thank you again and we look forward to welcoming you back to offer you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Ky A. Families - 10/10/2019 Confirmed reviews ALL
« Worth the price »

Beautiful rooms! The staffs are very professional and welcoming. Totally worth the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nguyen Quang Ky a., We would like to express our gratitude towards your very kind feedback regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you found your experience "worth the price", this is what our teams strive for everyday from our heart. Thank you so much for taking time to write us your opinions. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Karen Couples - 08/10/2019 Confirmed reviews ALL
« Fabulous anniversary stay »

Have a lovely time from the moment we arrived. The staff were just fantastic- helpful & polite. We had a great room with a view, the room was decorated beautifully & romantically for our wedding anniversary. The cake was an unexpected & delicious surprise. Breakfast was delicious many options & types of food to choose. Will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Lea R., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay, and I am furthermore delighted that you had such an excellent time in our hotel. Your lovely message will only help us keep on providing magnificent experience for our guests. Thank you again and Novotel Ha Long Bay looks forward to welcoming you back to offer you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Cy Friends - 07/10/2019 Confirmed reviews ALL
« Delightful stay »

Very enjoyable. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison-Young C., Thank you so much for spending time sending us your very nice feedback regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you found your experience "delightful" because this is what our team strive for everyday form our heart. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Zenon S. Solo - 07/10/2019 Confirmed reviews ALL
« Modern, clean, large rooms, professional attentive staff »

Pleasant, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zenon S., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always such a pleasure to receive positive feedback. Your verly lovely message will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have a chance of welcoming you back and offering you other pleasant experiences Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Anonymous Business - 02/10/2019 Confirmed reviews ALL
« Friendly staff but bed is very hard and no milk for coffee »

Great staff. Reasonable location. The beds are very hard and hurt my back. No milk for coffee makes it difficult to wake up in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques K., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I trully regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. All of your mentioned above regarding the bed and coffee were noted and conveyed to Novotel Ha Long Bay management team so as to revise and release proper solutions. We sincerely appreciate your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Diep Vu Guest Experience Executive Novotel Ha Long Bay

T. Families - 02/10/2019 Confirmed reviews ALL
« Picturesque hotel great pool very helpful reception »

We enjoyed the hotel very much breakfast was terrific

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zarro T., Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long. We genuinely feel grateful for your lovely message and furthermore delighted that you had such an excellent experience in our hotel. Your words will help us keep on providing magnificent experiences for our guests. Thank you again and we loo forward to welcoming you again and offering you other pleasant stay. Sincerely, Diep Vu Guest Experience Executive Novotel Ha Long Bay

S. T. Families - 29/09/2019 Confirmed reviews ALL
« Good service for me and my family during our stay »

All staffs are very helpful and provide their professional services to me and my family. We are really appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. S., Novotel Ha Long Bay thanks you for choosing our hotel as your accommodation choice during your recent visit to Ha Long. No words are enough to express my gratitude towards your very kind feedback and I am futhermore delighted that you had such a wonderful experience in our hotel. Your words will help us keep on bringing magnificent time for our guests. Thank you again and we look forward to welcoming you and your family again. Sincerely, Diep Vu Guest Experience Executive Novotel Ha Long Bay

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