Sofitel London Gatwick Hotel 4 stars

Customer review rating 4.5/5 41,509 reviews

Sofitel London Gatwick
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+ 15 Services

Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :  GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :  GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Companies

  • CANON 8.05 km / 5.0 mi
  • JETAIR 6.44 km / 4.0 mi
  • SCHLUMBERGER 0.1 km / 0.06 mi
Companies

Your meetings and events

Sofitel London Gatwick is an exceptional meeting and conference venue near London with easy access for local and international business travelers. InspiredMeetings planners help you arrange conferences and events at London Gatwick for up to 300 people.Delegates and business guests can step off the plane or train at Gatwick check in at the welcome desk and find one of eleven inspired meeting rooms spread over two floors. The hotel boasts plenty of accommodation and parking.Wi-Fi cutting-edge audiovisual equipment and a business center are standard. Coffee breaks business lunches in La Brasseries private dining salon or perhaps a cocktail party at Kua Bar turn your Gatwick meeting into a special event.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room

CLASSIC ROOM - 2 single beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room

Accessible Classic Room with Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Automatic wake up call

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: 5
  • Area: From 36 / 388 sq ft
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Menu (PDF) Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Brasserie

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Menu (PDF) Cocktail menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Non contractual photo

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CIEL

Non contractual photo

Elevated on the first floor offering a great view of the bustling lobby lies Le Ciel. A wide variety of wine, spirits and cocktails are available throughout the evening. The perfect setting to indulge yourself in our sumptuous selection.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

41,509 reviews

tripadvisor

TripAdvisor Rating 4.5/5

10,404 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable

Customer review rating 4.5/5

Duane Business - 15/04/2020 Confirmed reviews ALL

I enjoyed my stay but I did not receive a copy of my receipt in my email after using the fast check out.

Good re-booking

Customer review rating 4.5/5

K M. C. Couples - 07/04/2020 Confirmed reviews ALL

I had to curtail a holiday in the Canary Islands due to Covid. I had to re-book my stay at Sofitel Gatwick, bringing forward my original booking by 8 days - accomplished by an efficient telephone reservations lady. Checking in we discovered we were 'guests of the day' and given a room upgrade and a voucher at the bar. We often stay at the hotel and have always experienced very good service and it was particularly true in this case so a big 'thank-you'.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

The Only Place to Stay at LGW

Customer review rating 4.5/5

Wilbur W. H. M. Solo - 04/04/2020 Confirmed reviews ALL

Escaping from Tenerife and anxious to return to the USA, I arrived late on Sat Mar 21 and left early Sun morning for LHR and a flight home

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.5/5

Jenna W. Families - 03/04/2020 Confirmed reviews ALL

We ended up having to change our flights and stay an extra night and the staff couldn’t have been anymore helpful if they’d tried ! Wonderful effort from all members of staff !

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Comfortable hotel for airport stopover

Customer review rating 4.5/5

Anonymous Solo - 02/04/2020 Confirmed reviews ALL

Comfortable reasonably quiet room overlooking atrium. Good breakfast.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well located for our journey

Customer review rating 4.5/5

Mark P. Couples - 01/04/2020 Confirmed reviews ALL

Comfortable bed and sheets room could do with update

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Lovely stay

Customer review rating 4.5/5

Natalie Couples - 01/04/2020 Confirmed reviews ALL

This was our 4th stay. Our holiday was cancelled due to the Coronavirus outbreak but our room at the Sofitel had been paid for and we could not get our money back so decided just to have a night away. We always enjoy our stay.

Dear Mrs D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellent

Customer review rating 4.5/5

Mr S. R. Solo - 01/04/2020 Confirmed reviews ALL

First time here . After long flight from oz and with coronavirus about I had to stay 1 night the staff were great even had room service which was limited but was great

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.5/5

Marc Families - 01/04/2020 Confirmed reviews ALL

Fine, But I haven't received my deposited amount into my card. And They didn't provided any final invoice.

We loved how central everything was at the hotel. The restaurants and bar at the hotel as well as in the airport area.

Customer review rating 4.5/5

Nick J. Families - 29/03/2020 Confirmed reviews ALL

The friendliness of the reception. The cleanliness of the hotel and room?

Dear Mr J., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Emergency travel

Customer review rating 4.5/5

M S. Business - 28/03/2020 Confirmed reviews ALL

I had to return to my home, which entailed an early morning flight, so stayed over at Sofitel Gatwick.

Dear Mr S., We very much appreciate your rating regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back under better circumstances and provide you with our services, Until then stay safe and well. Thank you once again/ With warm regards, Katerina Stasinou Guest Relations Executive

Its good stay

Customer review rating 4.5/5

Wan M. S. Families - 27/03/2020 Confirmed reviews ALL

Tqvm for guy at reception, For give me a short stay for my family with amazing exp. Appreciated your support and time. Worth to stay. 1 night stay due to flight cancellation.

Dear Mr.W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Lelly Jane Balaz Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Well located

Customer review rating 4.5/5

Anonymous Business - 27/03/2020 Confirmed reviews ALL

Location of the airport is very convenient especially for those who travels to London just for a connecting flight. During this quarantine period, it is better to stay near the airport and not to go out to the city.

Dear Mr. Floyd F., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Lelly Jane Balaz Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Perfect for a stay before flight

Customer review rating 4.5/5

Angela Couples - 27/03/2020 Confirmed reviews ALL

I have stayed at the Sofitel a couple of times and it is perfect for a stay before you fly. A wonderful welcome from the front desk staff. The hotel is very comfortable and in a great position. Good selection of restaurants and bars that makes it easy to relax as soon as you arrive. The rooms are clean and the beds comfortable. It is also easy to use the walk way into the airport to the departure desks. A big thanks to one of your porters who actually helped us all the way to the Emirates desk as we were two older ladies with very heavy cases, although he was only required to help to the end of the walkway. I would definitely stay again.

Dear Mrs Angela D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Lelly Jane Balaz Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.5/5

Julie-ann B. Couples - 26/03/2020 Confirmed reviews ALL

At 1st they could not find our booking which was a worry.

Dear Mrs J B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lelly Jane Balaz Guest Relations Executive

Great Location

Customer review rating 4.5/5

Raymond E. Couples - 25/03/2020 Confirmed reviews ALL

We stayed as we had an early morning flight. Checking in was nice and easy. My room had a great view, and I asked for the same room as my last stay.

Dear Mr Raymond, We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon on the same room! With warm regards, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Fantastic staff.

Customer review rating 4.5/5

Tor V. Couples - 25/03/2020 Confirmed reviews ALL

One of the staff offered to order bustickets to Stansted next day. He paid the amont with his credit card so we could pay him in cash as we had lost our cards.

Dear Mr V., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! With warm regards, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great welcome by staff

Customer review rating 4.5/5

Karen S. Couples - 25/03/2020 Confirmed reviews ALL

A quick overnight stop when trying to get home . Very good , efficient and helpful service

Dear Mrs s., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! With warm regards, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Perfect start to our vacation, wish we would have stayed with you longer

Customer review rating 4.5/5

Lin W. Couples - 25/03/2020 Confirmed reviews ALL

Perfect hospitality from front of house through to our checkout.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! With warm regards, Katerina Stasinou Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good

Customer review rating 4.5/5

Russell Couples - 25/03/2020 Confirmed reviews ALL

One MAJOR COMPLAINT we informed customer service desk that the sanitizer by the lifts on reception was empty this was on our arrival about 14.30 when we went down for dinner about 19.30 it was still empty. In these difficult times this should have been attended to.

Dear Mr Alick A., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lelly Jane Balaz Guest Relation Executive
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