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Sofitel London Heathrow Hotel 5 stars

Customer review rating 4.5/5 44,534 reviews

ALLSAFE approved hotel

Sofitel London Heathrow
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+ 11 Services

Hotel extras

  • On-site leisure facilities, including a gym and spa (spa closed)

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Certified Covid-19 PCR saliva based self-administered test kit available

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being Paying
Business services
  • 55 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 14h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Companies

  • ADOBE SYSTEMS 5.0 km / 3.11 mi
  • APPLE COMPUTERS 5.0 km / 3.11 mi
  • BAA 0.8 km / 0.5 mi
  • BP 3.0 km / 1.86 mi
  • BRITISH AIRWAYS 5.0 km / 3.11 mi
  • CANNON EUROPE 3.0 km / 1.86 mi
  • CISCO 5.0 km / 3.11 mi
  • COATS 5.0 km / 3.11 mi
  • EDS 5.0 km / 3.11 mi
  • HASBRO 5.0 km / 3.11 mi
  • HEINZ 8.05 km / 5.0 mi
  • IBM 8.05 km / 5.0 mi
  • MARKS & SPENCER 5.0 km / 3.11 mi
  • MICROSOFT 5.0 km / 3.11 mi
  • NISSAN 3.0 km / 1.86 mi
  • PANASONIC EUROPE 5.0 km / 3.11 mi
  • SAP 5.0 km / 3.11 mi
  • UNILEVER 5.0 km / 3.11 mi

Your meetings and events

Award wininng Inspired Meetings concierges help you organize London meetings and conferences for anywhere between 2 and 1300 guests.With 45 unique rooms this London conference venue has a dedicated welcome desk and offices for rent by the hour or day.All aspects cuisine technology lighting decor are tailored to your event. Hold a prestigious seminar in the Lecture Theatre a banquet or exhibition in vast Arora Suite a board meeting in a dedicated boardroom followed by dinner at a Chefs Table.This impressive and incredibly convenient London conference hotel has the largest meeting capacity in the Heathrow area along with plentiful accommodation 400 spaces in an underground car park and a superb location in Heathrow airport.

Room descriptions and layouts

55 

meeting rooms

From 1 to 1,300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room, Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room, king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft

Accessible Classic room with Queen Bed and walk-in shower

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

Accessible Superior room with King Bed and bath

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

*CLOSED TILL FURTHER NOTICE* This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Menu (PDF)

TEA 5

Type of cuisine: Cafe

*CLOSED TILL FURTHER NOTICE* Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow.

Menu (PDF) Cocktail menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LA BAR PARISIEN

*CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

SPHERE BAR & LOUNGE

*CLOSED TILL FURTHER NOTICE* Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

44,534 reviews

tripadvisor

TripAdvisor Rating 4.5/5

15,237 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Brilliant

Customer review rating 4.5/5

Ilse B. Business - 03/05/2021 Confirmed reviews ALL

Always the best !

Dear Ilse B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great location for my trip.

Customer review rating 5.0/5

Beverly S. Families - 01/05/2021 Confirmed reviews ALL

Great room, I especially loved the bathroom with a soaking tub.

Dear Beverly S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent hotel

Customer review rating 5.0/5

Jill Solo - 01/05/2021 Confirmed reviews ALL

Love this hotel. The staff are extremely professional and friendly....they make you feel comfortable from the moment you enter. Fantastic room, excellent test and rest service. Highly recommended.

Dear Jallian H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased you love our hotel and appreciate our effort . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Good Stay at Sofitel

Customer review rating 5.0/5

Stephen H. Business - 30/04/2021 Confirmed reviews ALL

All good service from entering to leaving

as always perfect stay

Customer review rating 5.0/5

B. Business - 30/04/2021 Confirmed reviews ALL

Despite Covid and the many restrictions the staff make the stay as good as it can be

Well located and restful stay

Customer review rating 5.0/5

Anonymous Solo - 30/04/2021 Confirmed reviews ALL

It was easy, clean and very convenient especially after a long flight.

Prefect location for T5

Customer review rating 5.0/5

Andrew Business - 30/04/2021 Confirmed reviews ALL

Lovely rooms, and great service. Just wish in this day and age there was a plug next to the bed to charge your phone.

Most convenient

Customer review rating 4.0/5

David B. Couples - 29/04/2021 Confirmed reviews ALL

Short stay, owing to Covid restrictions unable to make use of the Hotel’s facilities. In the circumstances I felt the staff were efficient and helpful.

Customer review rating 5.0/5

Anonymous Families - 29/04/2021 Confirmed reviews ALL

All good; limited by Covid restrictions beyond your control. But having test people in Lobby was a nice enhancement.

Super convenient for early flight with fast PCR test

Customer review rating 5.0/5

Claire Solo - 27/04/2021 Confirmed reviews ALL

I used the test and rest package, which was very convenient for my early flight. The hotel staff were all very helpful and there were plenty of measures in place to ensure hygiene and covid safety. The room was lovely and the toiletries smelled very nice. Because of flight times I didn't order food but maybe on my next stay! There is very convenient parking too.

Well located

Customer review rating 3.5/5

Tony A. Business - 27/04/2021 Confirmed reviews ALL

Very short stay all good

Well located

Customer review rating 4.5/5

John P. Business - 27/04/2021 Confirmed reviews ALL

Very good front of house, quick and easy check in, check out

I found everything I need in your Hotel. Very comfortable.

Customer review rating 5.0/5

Aydan F. Solo - 26/04/2021 Confirmed reviews ALL

Comfortable large room, very comfortable bed and pillows which is important to me. Excellent reception staff have been extremely helpful in a very complicated and stressful process of leaving the UK under Covid restrictions.

Impressed

Customer review rating 4.5/5

Paul Business - 26/04/2021 Confirmed reviews ALL

Stayed for a next day departure. Test and rest service was excellent, results within 6 hrs (although this may not always be the case) Friendly helpful staff. Room service was very good if a little expensive. Enjoyable/confortable stay. Will definitely use the hotel again.

Well located. Close to the airport terminal.

Customer review rating 5.0/5

Carlos Solo - 25/04/2021 Confirmed reviews ALL

Lovely short stay.

Well located for emergency stayover

Customer review rating 4.0/5

Yael Solo - 24/04/2021 Confirmed reviews ALL

I was pleased to find out it was just next to the airport and I did not have to travel far to get to the hotel. Easy check-in and a convenient room.

Exceeded expectations

TripAdvisor rating 5.0/5

mchughnj Business - 13/04/2021 TripAdvisor review

Great crew, helpful and knowledgeable from the go, particularly with the C-19 testing. The room was spotless I slept soundly for 10 hours. Express check out with my new C-19 certificate. Fantastic facility.

Dear mchughnj , Thank you very much for you kind word about your recent stay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I am also glad to read that you were satisfied by the quality of your bedroom, especially our Sofitel “MyBed” which you found to be most comfortable. One more time thank you for your recommendation and we cant wait to welcome you again in Sofitel London Heathrow. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Attentive yet not imposing

TripAdvisor rating 5.0/5

Gl0balFlter Business - 03/04/2021 TripAdvisor review

Staff were attentive and obliging, with covid measures in place and limited housekeeping, Staff took time to check if anything was required without imposing on the privacy or rest afforded so well at the property. The only thing that let it down was the amount of time reception staff take with guests arranging Covid tests, perhaps this could take place away from the check-in or have a lane for guests without complex covid test requirements.

Dear Gl0balFlter, Thank you for sharing your observation with TripAdvisor community . It is wonderful to know that our team have gone above and beyond to make you feel safe and comfortable , customer service is our priority and I am glad this was reflected in your review. Thank you for your observation in regards to the check in process , we appreciate your feedback , we will do our best to improve our service offerings. One more time thank you for your time and we hope to welcome you again very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

The worst five-star hotel I’ve ever stayed

TripAdvisor rating 1.0/5

Babie C 11/03/2021 TripAdvisor review

After a long haul journey, I have chosen to stay in Sofitel to have a good rest. The location is perfectly convenient as it is just inside the airport. The staff was nice; yes it’s a was because there was only one staff for everything. And here comes the “wonderful” experience :- First, there was no additional staff to help me carrying my luggages to the room. The one in the reception had to attend to requests of all guests. Second, when we stepped in our room, a whole lot of basic stuff were missing: slippers, bath robes, toothbrushes, toothpastes, comb, hairdryer, laundry bags, etc.. Third, the water pressure of the mixer tap on the bath was weak. Fourth, there was no room service for meals because the kitchen staff were off in the evening, even it was under national lockdown that guests could solely rely on room service for meals. Sixth, as a ALL Silver member, no welcome drinks or any other entitled benefits were provided. I could not believe that all these could happen in a five-star hotel. I thought I was staying in a three-star. Sofitel was a prestige brand that I had always wanted to try and I was so so so disappointed that it came out like this.

Dear Mr.HLCheung Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow and I am sorry to learn that your stay was not of the standard expected. As a valued silver member, we are grateful for your continued loyalty to our brand and I am disappointed that you left the hotel feeling anything less than a valued guest. I can understand your frustration around the room amenities, unfortunately during current situation with Covid19 we have been advice to remove certain items and follow All Safe Accor rules as required. Due to the current situation our Hotel provides room service dinning option, unfortunately you have arrived after 11pm and menu at that time is reduced to the light meals. I can assure you that staff level is review daily to provide the best service for our valued guest. The shortcomings in our service which you experienced are isolated incidents and are not reflective of the high standard we strive to provide here at Sofitel London Heathrow. I hope we will have the opportunity to restore your faith in our hotel and for you to receive and experience our usual high Sofitel standards in the near future. We appreciate your feedback and we look forward to welcoming you back again in not too distant future. Kind regards, Ryan Nicholls - General Manager Sofitel London Heathrow

Fantastic stay and wonderful staff!

TripAdvisor rating 5.0/5

Inspire222085 10/03/2021 TripAdvisor review

Stayed with my partner and 10 month old son - the staff were amazing and the room was beautiful! Super clean and super comfortable bed... fantastic night sleep - would most definitely stay again! 10/10 from me

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