Sofitel London Heathrow Hotel

Customer review rating (ALL Rating) 4.5/5 46,900 reviews

ALLSAFE approved hotel

Information message

Sofitel London Heathrow
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+ 19 Services

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Certified Covid-19 PCR saliva based self-administered test kit available.

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Bespoke Park and Fly packages available.

  • 3 AA Rosette awarded restaurant, all day dining, tea salon and a sports bar.

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Fax: (+44)20/87577701

Check-in from 15h00

Check out up to 12h00

  • National Express:  Heathrow T 5

  • Piccadilly Line:  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS:51.4735, -0.4915

Companies

  • ADOBE SYSTEMS 5.0 km / 3.11 mi
  • APPLE COMPUTERS 5.0 km / 3.11 mi
  • BAA 0.8 km / 0.5 mi
  • BP 3.0 km / 1.86 mi
  • BRITISH AIRWAYS 5.0 km / 3.11 mi
  • CANNON EUROPE 3.0 km / 1.86 mi
  • CISCO 5.0 km / 3.11 mi
  • COATS 5.0 km / 3.11 mi
  • EDS 5.0 km / 3.11 mi
  • HASBRO 5.0 km / 3.11 mi
  • HEINZ 8.05 km / 5.0 mi
  • IBM 8.05 km / 5.0 mi
  • MARKS & SPENCER 5.0 km / 3.11 mi
  • MICROSOFT 5.0 km / 3.11 mi
  • NISSAN 3.0 km / 1.86 mi
  • PANASONIC EUROPE 5.0 km / 3.11 mi
  • SAP 5.0 km / 3.11 mi
  • UNILEVER 5.0 km / 3.11 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Award winning Inspired Meetings concierges help you organise meetings and conferences for anywhere between 2 and 1300 guests. With 45 unique rooms this London conference venue has a dedicated welcome desk and offices for rent by the hour or day.All aspects of cuisine, technology, lighting and décor are tailored to your event. Hold a prestigious seminar in the Lecture Theatre, a banquet or exhibition in the vast Arora Suite or a board meeting in a dedicated boardroom.This impressive and incredibly convenient London conference hotel has the largest meeting capacity in the Heathrow area along with plentiful accommodation, 400 spaces in an underground car park and a superb location in Heathrow Airport.

Room descriptions and layouts

55 

meeting rooms

From 1 to 1,300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

46,900 reviews

TripAdvisor Rating 4.5/5

15,510 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Heathrow stopover

TripAdvisor rating 5.0/5

Terry O 21/01/2022 TripAdvisor review

An easy walk from Terminal 5. Quick and efficient check-in, the staff were very helpful and eager in explaining hotel amenities and offering assistance with our luggage and directions to the lifts and our room. Our room was clean, comfortable and met all our needs, I definitely enjoyed the lounging chair, always a plus for me. Check-out was easy as we headed to Terminal 5 for our next destination the next morning.

Dear Terry, Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during your recent stay. Being directly connected to Terminal 5 at Heathrow Airport means we are only a short walk away from the terminal building and the majority of our guests fly out or arrive into this terminal. It is especially pleasing to know that our location met all your expectation. Thank you for your recommendation and we hope to welcome you again very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Stellar customer service

Customer review rating 5.0/5

Frances H. Solo - 20/01/2022 Confirmed reviews ALL

Wonderful experience first time at this hotel Super clean and well appointed room Very comfortable bed All exceeded my expectations

Dear FRANCES H., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Welcoming with a professional service

Customer review rating 5.0/5

A Y. Families - 20/01/2022 Confirmed reviews ALL

Fast and friendly check in, very accommodating with room allocation!

Dear A Y., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Excellent location for T5 and a good stay

Customer review rating 4.5/5

Hugh C. Couples - 20/01/2022 Confirmed reviews ALL

Staff very helpful. Room excellent and generally a good experience.

Dear Hugh C., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Great experience

Customer review rating 4.5/5

Joel Solo - 20/01/2022 Confirmed reviews ALL

Enjoyed my stay, everything was up to expectations and did not miss anything. Only negative thing to bring out was the noise from cleaners in a hallway, possibly woke me up a bit before alarm. Regardless had a good rest and its not a big deal as it was around 10.30 already. Other than that, one of the best hotels I`ve visited and definitely best airport hotel I`ve ever been. Very friendly and helpful staff.

Well located, clean and quiet

Customer review rating 5.0/5

Geraint P. Couples - 20/01/2022 Confirmed reviews ALL

This was the perfect hotel to stay at before my flight from LHR terminal 5. It’s just a short walk from the car park to the hotel and then another short walk from the hotel to the terminal. The rooms were well equipped and spotlessly clean. Will definitely be staying again!

Dear Geraint P., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Well located, but not well signed!

Customer review rating 3.5/5

Tony T. Couples - 20/01/2022 Confirmed reviews ALL

After early check in to T5, could not find the way to the hotel. Went through the car park at ground floor level, and ended up walking around what turned out to be the back of the hotel ( not sign posted) to reception at front of hotel.

noisy

Customer review rating 2.5/5

Geri Solo - 19/01/2022 Confirmed reviews ALL

As usual, chose Sofitel to stay overnight before flight the following day. I was given a room on 4th floor and it was away from the lift which is always my preference. However, after 9pm there was alot of noise above me and for a couple of hours sounded like people were running and jumping on the floor as if doing a workout class. I contemplated calling reception but as I had just had a bath and was in bed I was too cosy to start getting up answering the door or even changing rooms. I just couldn't be bothered. However the noise did carry on until I fell asleep about 11pm. In the morning there was alot of slamming of doors around me too, from about 6am. I didn't get much sleep at all.

Dear Geraldine S., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry to learn that there were aspects of your stay which detracted from your overall enjoyment. I have seen that my colleagues gave a complimentary upgrade to one of our superior king rooms facing away from the lift to avoid any disruption. I am very sorry that you were still affected by the noise coming from the room above. For your next stay please contact me directly and I will be happy to offer you a complimentary upgrade to one of our luxury rooms when you book a classic room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Very convenient and comfortable stay

Customer review rating 4.0/5

Tasha Couples - 19/01/2022 Confirmed reviews ALL

We received a free upgrade on arrival (Standard double upgraded to a king size bed), great sized room with nice en suite. Hotel is perfectly situated with instant access to the departure area. In the main areas of the hotel there is an impressive amount of shops/spa/restaurant and bar. We ordered food from the bar which was convenient but very expensive for what it was, it was quite bland and took a long time to arrive.

Dear Scott B., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. Thank you for your feedback, every comment gives us the opportunity to meet the guest expectation and to improve the quality of our services. Thank you for sharing your insights on bar food - I will share your comments with our Chef to improve the service offering. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Quite pleasant

Customer review rating 4.0/5

Anonymous Solo - 19/01/2022 Confirmed reviews ALL

Was quick but pleasant and comfortable stay.

Dear Corey B., Thank you for taking the time and trouble to complete a survey following your recent stay at the Sofitel London Heathrow. I am pleased to learn that you had an enjoyable experience and relaxing stay. We look forward to welcome you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Good overnight stay

Customer review rating 4.5/5

Anonymous Couples - 19/01/2022 Confirmed reviews ALL

Stayed overnight due to an early flight next day. Easy check in and check out. Room was clean and well presented. Friendly staff.

Dear M H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Comfortable stay

Customer review rating 3.5/5

David Couples - 19/01/2022 Confirmed reviews ALL

Stayed one night. Comfortable room. Helpful staff.

Dear David J., Thank you for taking the time and effort to complete the survey following your recent stay at Sofitel London Heathrow. I am very glad to know you had a pleasant and relaxing stay. We look forward to welcoming you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great stay

Customer review rating 5.0/5

Helen W. Solo - 19/01/2022 Confirmed reviews ALL

Great location… choice of food… nice toiletries

Dear Helen W., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Loved Sofitel T5

Customer review rating 5.0/5

Anonymous Couples - 19/01/2022 Confirmed reviews ALL

Lovely room (many thanks for the upgrade), Constantin knows exactly how to make the best Cosmopolitan) and everyone could not have been more pleasant.

Dear Wendy P., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

perfect for next morning flight from Terminal 5

Customer review rating 5.0/5

Pdt Couples - 19/01/2022 Confirmed reviews ALL

Very friendly staff. comfy bed (exceptionally so)

Dear Peter T., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Fantastic customer service

Customer review rating 5.0/5

Melissa W. Solo - 18/01/2022 Confirmed reviews ALL

A fantastic customer experience!.. made to feel very welcome nothing too much trouble

Dear Melissa W., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Friendly staff, great amenities

Customer review rating 4.5/5

Charlotte Families - 18/01/2022 Confirmed reviews ALL

Staff were all very friendly and helpful, especially as we have a small baby.

Dear Johannes K., Thank you for taking the time and trouble to complete a survey following your recent stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay. In regards to your parking, we agreed to leave your car keys with us as the family member was coming to collect it the same day, but the charges applies to all the guests. I am very sorry if that was not clear. Thank you again for sharing your observation, and we very much look forward to welcoming you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great service

Customer review rating 4.5/5

Mark O. Families - 18/01/2022 Confirmed reviews ALL

The staff at all levels was warm, welcoming and very helpful. My wife lost her bracelet and we were delighted to find that housekeeping had found it. Many thanks for a great experience.

Dear O Dell Mark S., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

There’s always something….. 🙄

TripAdvisor rating 3.0/5

Hufflepuff33 16/01/2022 TripAdvisor review

Last time we were there it was the half size portion of fish & chips in the bar for £22 + service charge (absolutely ridiculous) - I didn’t even bother to fill in the survey after that stay. This time our King Club room was a twin!!! Even reception had it on their system as a king. Also the Club offering for ‘happy hour’ isn’t acceptable. Squid, olives, nuts, 2 prawn crackers - cheap and stingy. Stop using covid as an excuse to not open your lounge back up. Only positive was the man serving the drinks in the Club (very attentive and accommodating). Nice to chat to Sam too. Also disappointing was the ‘amazing’ breakfast we normally have which was far from that. Latte was cold and sent back, buffet offerings were luke warm - toast was hot though but that’s because I made it myself!!! Hopefully things will improve in time for our next stay (which is only because we regularly fly in/out of T5)….

Dear Hufflepuff33, Thank you for taking the time and trouble to share your feedback following your recent stay at Sofitel London Heathrow. Naturally, it is always a concern for us when a guest is given cause for complaint and I very much regret the disappointment you have expressed about the dinner experience and room allocation. But at the same time your feedback is also an opportunity for us to review our internal operations and as well as how we can ensure that each guest is having a memorable stay with us. Lastly, I would like to kindly request you to contact us directly at H6214-QM@sofitel.com if you do plan to stay with us in the future, so that we can make sure that we personally check your room prior to your arrival and process any requests that you may have. Thank you again for sharing your concerns - we hope to welcome you back in the future at some point for a better stay. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Family stay

TripAdvisor rating 4.0/5

howletts2000 07/01/2022 TripAdvisor review

Booked two rooms for myself, my wife, our son and grandchildren aged 7 and 8. Having stayed at Sofitel several times and always finding excellent service, this was a disappointment in some respects. We had asked for a child's bed in each room and were told on checking in that this had been done. In fact only one was in place and the second never did arrive despite several requests. Excellent service in the bar, however, where they provided drinks for the children free of charge.

Dear howletts2000, Thank you for taking the time and trouble to share your feedback following your recent stay at the Sofitel London Heathrow. We very much appreciate your loyalty with the company, and I am very sorry to read about the issue with the extra bed. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. I hope we will have the opportunity to restore your faith in our hotel and for you to receive and experience of our usual high Sofitel standards in the near future. We appreciate your feedback and we look forward to welcoming you back again in not too distant future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

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