Novotel Marrakech Hivernage Hotel 4 stars

all Good

An overall good experience. The pool isn't deep. 1.35 meter deep at best but the water quality is very good. The menu in the restaurant has too little items. The Access to the parking was not convinrent WE had to get out of the hotel then walk for 50 métiers before entering the parking via the véhicule entre ce witch is very dangerous

We stayed for one night on a tour or Morocco as independent travellers. Our whole experience was very welcoming from arrival at reception through to baggage, bar and restaurant.

not the most polite, full of herself staff you will meet at the front desk! Does not even know what a sewing kit is. Cannot understand English well. Location is wonderful, the breakfast selection is great.

My trip was just amazing Thank you very much

From when we arrived we were treated with loyalty and with much respect staff were always there when you needed any issues weencountered were solved rapidly they made us feel like part of there family

Never again, despite of pleasant staff and funny lobby bar design. Because got dusty bed lining with many dark hairs inside is bad - but got spotted bed after demand to replace bed lining is beyond what expected to be Novotel experience. Also it is the smoking hotel.

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

Everything was perfect from check-in to check-out... my only suggestion would be to have bigger cups/mugs In the room and black tea...

This was my third visit to Marrakech; I stayed in different hotels and riad, but frankly this hotel is the best among them so far. The hotel staff are soooo friendly. Price is perfect, location is outstanding; everything is a walking distance; restaurants, coffee shops, attractions all within a walking distance. Rooms are spacious, and clean.

Good place to stay in Marrakech, room was clean and everyday well done! breakfast is great but the marocan tea not well prepared. The hotel employees are nice and efficient. However we are a bit disappointed by the restaurant staff, being a large group for nothing because the quality of the service was not really good. The music every night is great for the ambiance. Too bad the sun is not present on the terrasses and the swimmingpool in winter. The pool was broken we couldn't use it. In my opinion, the quality in general is ok but no sufficient for a Novotel.

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Here on short few points regarding our stay at Novotel Marrakech: - we booked a superior double bed room with pool side view - we got to the hotel and at checkin we asked about the availability of a room upgrade (as per Gold Membership policy). The man in charge at the reception was barely speaking English and he changed our room to one that was the same but on the other side, with street view and very very noisy - we changed our room next day, and we got one with the pool side view, but the air conditioning was not working properly and the window opened suddenly and won't close anymore. After 2 tries the technical team of the hotel managed to find a workaround to fix the window - Breakfast was open from 7 o'clock, anyway at 8 o'clock you can't find too many meals, only if you asked for. There was no one who checked if any meal was empty to refill this. - Same breakfast meals every day, nothing changed during our stay and average variety of the meals - last day we tried to order room service but it was closed for 2 hours because they were serving only a buffet. - the hotel need for sure some renovations I overall rated this stay with average as I had the worst service ever in a Novotel Hotel and I stayed in some Novotel Hotels until now around the world.

The hotel is conveiently located in a quiet area with many upscale hotels, restaurants and clubs in the vicinity. The rooms are clean and well maintained and equipped with a balcony. The selection of food for breakfast is very limited and it is not kept warm. We did not enjoy this breakfast.