Novotel Marrakech Hivernage

Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.1/5 259 reviews

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Description

Hotel extras

  • Mini bar in each room

  • Pool

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

ALLSAFE approved hotel

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

  • ALSA CITY:  1 à 76

  • By plane

    CASABLANCA At 250km / 155.36 miles - Shuttle paying

  • By plane

    MARRAKECH MENARA At 5km / 3.11 miles - Shuttle paying

  • By train

    MARRAKECH GARE At 1.5km / 0.93 miles

GPS:31.622722, -8.002278

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  259 reviews

TripAdvisor Rating  4.0/5  1,945 reviews

Noisy location, reception staff slow and indifferent

Customer review rating 2.5/5

Ryan Families - Confirmed reviews ALL

Pros - central location - clean and secure pool area - friendly and efficient housekeeping Cons - price of food and drink was overly expensive in the hotel (it’s Marrakech not Melbourne!) - room was tired but clean (despite paying extra for a refurbished room). - only one computer at reception, staff had trouble using email to assist with a straight forward request. - slow check in, not acknowledged by staff or given apology for the wait. - Accor status not recognised. - abandoned hotel complex opposite (bit of an eye sore) - located next to two nightclubs, noisy at around 4am with Taxis blasting horns to get attention on weekends. - when we stayed there was a weird atmosphere in the restaurant at breakfast, staff didn’t appear to be getting on. Would be unlikely to stay at this hotel in the future

Dear RYAN G., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

ALWAYS so BEAUTIFUL there

Customer review rating 5.0/5

Gerd K. Friends - Confirmed reviews ALL

Thanks to the staff of reception and everybody there in Novotel Hivernage. We always enjoy our stay there. Gerd K. and Khalid

Dear GERD K., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, but !!

Customer review rating 4.0/5

M S. A. Couples - Confirmed reviews ALL

The room was nice and the bed was comfortable. However, there was a lot of dust beneath the sofa bed when I went under it to collect a fallen item. The breakfast was very basic without enough number of items. I have experienced much better breakfast choices at previous hotels.

Dear Mohamed Samer A., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4 Day stay

Customer review rating 5.0/5

Imran Families - Confirmed reviews ALL

This hotel is ideal for a family or friends holiday. its in the heart of Marrakech with great vibes around

Dear MOHMED IMRAN H., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic stay

Customer review rating 4.5/5

S. Families - Confirmed reviews ALL

Overall wonderful stay, fantastic staff! We only have two thing to pint point: 1. The music by the pool are awful, especially when it is the same 2-3 playlists on repeat every single day. 2. Our room was placed over the restaurant/ lounge and the music was on from 6 in the morning to midnight - we could have liked a lower volume ore just that the music was turnt on later. Besides those two things we have nothing else to say, then We are definitely coming back again!!!

Dear Isarti S., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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