Hotel - Novotel Marrakech Hivernage
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Novotel Marrakech Hivernage Hotel

4.0/5 1,866 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.8/5 ALL Rating 1,823 reviews

Our guest reviews for
Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,866 reviews
Line D. Couples - 14/01/2020 Confirmed reviews ALL
« Hotel ok »

Good place to stay in Marrakech, room was clean and everyday well done! breakfast is great but the marocan tea not well prepared. The hotel employees are nice and efficient. However we are a bit disappointed by the restaurant staff, being a large group for nothing because the quality of the service was not really good. The music every night is great for the ambiance. Too bad the sun is not present on the terrasses and the swimmingpool in winter. The pool was broken we couldn't use it. In my opinion, the quality in general is ok but no sufficient for a Novotel.

Family - 07/01/2020 TripAdvisor review
« very bad experience »

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Rene Friends - 06/01/2020 Confirmed reviews ALL
« Good location, good breakfast. »

Very good location, but the rooms needs now renewing. Staff is fine and helpful.

Rajesh Families - 30/12/2019 Confirmed reviews ALL
« Poor experience »

very bad experience /poor customer service-room was having shabby look with dust in rooms-electric switch wires near bed without cover dangerous to touch ,electric kettle broken (requested personally reception to replace it 4 times ,no action taken !) aircon only worked on heating mode -before check out asked for bill to be ready but reception guy did not utter any word and took no effort to prepare invoice after 30 min again i have to request for final bill and waited for 10 minutes before request accepted ! overall this was worst experience in Accor hotels

Scooby Couples - 30/12/2019 Confirmed reviews ALL
« Mrs »

Our room was not cleaned we had to ask !! Toilets were not cleaned, we were not given water, and with 2 people booked in we were given a bottle of water on our last night. Pool was out of service and the towels were filthy most times Phone in the room didn’t work, when we asked a member of staff he told us we had to go to the front desk to report it ourselves even though he was the porter. Completely disappointing for a 4* hotel, I will rate it as a 3* hotel

Jean-yves C. Families - 30/12/2019 Confirmed reviews ALL
« Very pleasant stay, good value »

Nice hotel, very friendly and efficient staff, delicious breakfast

Fadhir Families - 21/12/2019 Confirmed reviews ALL
« Felt Inadequate as an Accor Client »

Unfriendly hospitality, housekeeping officers not forthcoming. Trapped in the lift for a short while due to a blackout, intermittent. Require complimentary water for each day No swimming pool, guests have to go over to neighbouring Sofitel Shower chamber pipe was clogged (takes time to flow down) but rectified after calling housekeeping Accor clients do not feel special under programme in Novotel Hotel room is satisfactory with all promised items. Hot water is working fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHAMAD FADHIR BIN H., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Abdul Q. Friends - 10/12/2019 Confirmed reviews ALL
« Very Good Value »

Our stay was perfect. Aicha at the front desk was very professional and a wonderful person. She helped us with all our requests without any hesitation. I will definitely be returning one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABDUL Q., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Olaf K. Solo - 09/12/2019 Confirmed reviews ALL
« Sunny days in Marrakech »

I stayed in the hotel for some days of vacation. The location of that hotel is good, a 20 minutes walk to the Jamaal El-Fna square, a stop for that hop-on hop-off bus is just in front of the house, and Hivernage is a good quarter. My room was spacious with a look to the pool and had everything I needed. The service in the house was good and helpful. The breakfast offered a lot of fresh prepared food and had a wide selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLAF K., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

D L. Couples - 09/12/2019 Confirmed reviews ALL
« Nice hotel »

Very much enjoyed our stay, didn’t realise the pool would be empty so advance notice would be good on the hotel website. Great breakfast and lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVE L., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C R. B. Business - 26/11/2019 Confirmed reviews ALL
« pool drained, plumbing issues, etc. »

I paid extra for a pool view room to open my drapes and see an ugly cement shell with green algae puddles. The pool had been drained. I also was looking forward for using the pool as I am an avid swimmer. Your website promotes the pool as one of its attractions. During the 5 days total at the hotel NO work was being done to fix it. The bathtub drain fixture was inoperable. Likewise there was only lukewarm water at very low pressure in the tub (while for some reason there was hotter water in the shower stall.) I have stayed at this hotel 6 times in the last 7 or 8 years. I hate to see it decline. It seems all the money is not going to rooms maintaining but to the new bistro and bar that throbs with over-amplified techno-music and is covered wall-to-wall with pop art in dubious (Sadly the 'art' defaces the lobby as well) Note: food is pedestrian at best. Morocco has a vibrant, rich culture but sadly no respect is given to it by Novotel. They are desperately trying to present a hip, millennial vibe but as one who comes to Morocco to see Morocco I certainly did not witness anything Moroccan in the property. The decor is loud, soulless and disrespects a beautiful land and people by lack of a recognizing Moroccan culture and heritage On the positive side, I really like the staff and manager and consider them friends, and hesitated to critique the hotel. But as a traveler who depends on other travelers for information I felt that it was more important to provide an honest, candid critique of property.

Common C. Solo - 09/11/2019 Confirmed reviews ALL
« Cleaning service is awful »

I have the habit to stay in this hotel because of it’s location, but I always had issues with the rooms: no water in the fridge, no cleaning, broken shower, dirty floor, dirty bath room... towels are old and dark white. Same towel is divided between toilet and shower... ufff

Hayat H. Friends - 08/11/2019 Confirmed reviews ALL
« disapointed »

first , the person @ the reception was rude, and luck seriously of customer experience , the way he was talking to us was very disapointing with no symapthie and he looks very out of control of the tasks asssigned to him. ( his surname is Mehdi ) second, the swiming pool was not functionnal neither the terasse , so bad surprise and was not mentionned during the booking ( even they suggested to go to Sofitel but this is embarassing and not in our plan ) the room was not bad, but you can do better vs other Novotel in other countries I visited the breakfast was good

Simon L. Families - 31/10/2019 Confirmed reviews ALL
« Lovely staff »

Easy check in, lovely staff - the manager was excellent Nice breakfast, maybe the coffees could be improved(not great). Gym poor Room was clean and quiet.

Eduardo P. Friends - 17/09/2019 Confirmed reviews ALL
« Novotel Hivernage »

Service was terrible and NOT to the level of a Novotel ! I did the prior Online chek-in informing of our early arrival timing 10h30am, they finally gave us the rooms passed 3pm ! Unacceptable ! Everything looks old, damage, dirty and in bad condition; whether you are at the Pool, the restaurant or the rooms ! House Keeping worse, they kept forgetting to bring the water bottle (we are lucky when they dont) and if by mistake you left it in the room they would still it to force you to buy it at the restaurant ! Scandalous ! They never cleaned the rooms before 3pm ! The Night shift reception, unfriendly, rude and incompetent ! Honestly beside the great location this property should either go through a major renovation ENTIRELY or been taken out of the ACCOR Chain; with which I will have a strong debriefing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDUARDO P., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shalom E. Couples - 16/09/2019 Confirmed reviews ALL
« Mr »

It was a great pleasure to stay, we very much enjoyed the service and reception throughout our stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHALOM E., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maria A. M. R. Families - 15/09/2019 Confirmed reviews ALL
« expected more »

we decided to reserve in Novotel first of because we knew the chain and we know what we will find.(w e had stay in others Novotel in Europe and Egypt) so more or less we had an idea .But this was completely disappointed. We stayed in room 116 , just coming out of the elevator we felt the smell of humidity, tabac and uncleaned air. Then the carpet full of stains , looks like it mus have to be change. The room normal still the same carpet and smell and it was not the clean it should be......By the way our friends stayed in room 506 it was a bit better but the clening the same... In any HOTEL YOU LOOK FOR: CLEANING, GOOD REST (MATRESS) AND NO SMELL .

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIA ANGELICA MELLA r., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ricardo M. Families - 06/09/2019 Confirmed reviews ALL
« Quality and price mixed in profitable way in Marrakech! »

Nice and quiet place to stay with the family. Clean, organized and available personnel all teh time. Very well located to get to the top view sights in Marrakech. Must comeback and enjoy the opportunity to stay at Novotel because was a good surprise!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICARDO M., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tim G. Couples - 01/09/2019 Confirmed reviews ALL
« Pleasant hotel. »

Reception were very welcoming and efficient, as were all the staff. The room was clean, a good size with a large bathroom. Excellent view from the balcony to the pool and gardens. Aircon and refrigerator were both in need of service. Restaurant tapas was very good as was the local wine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIM G., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Samia L. Business - 27/07/2019 Confirmed reviews ALL
« Good hotel, well located, nice staff. »

Nice hotel, room is spacious. Nice pool. Good breakfast. I have stayed in this hotel several times and will definitely go back.

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